Configure the group type for assignment groups
Use the Type field to define categories of groups. Once defined,\n you can use these categories to filter assignment groups based on the group type using a\n reference qualifier.
For example, when selecting an assignment group from the Incident form,\n Type can be used to filter groups based on whether they are typically\n involved in the Incident management process. Groups such as Network or Help Desk are displayed\n as they are typically involved. Groups such as HR or New York are omitted.
The following items are provided in the base system.
- The types catalog , itil , and\n survey .
- The reference qualifier on [task.assignment_group] filters on [Type] [equals]\n [null] .
- A reference qualifier named GetGroupFilter is available to filter for\n group types using Create a dynamic filter option .
Add a new group type
You can add additional group types to filter assignment groups for tasks.
You may need to configure the form to display the Type \n field.
- \n Navigate to All > User Administration > Groups . \n
- \n Select a group record. \n
- \n Click the lock icon beside Type . \n
- \n Click the lookup icon beside the selection field. \n The Group Types dialog opens. \n
- \n Click New . \n
- \n Enter the group type name and description. \n For example, to define a type for a group as\n incident and problem ,\n enter: incident,problem . \n Click Submit . \n
- Optional: \n Add additional group types if needed. \n
- \n Click Update . \n
Assign a group type
You can assign group types to filter assignment groups for tasks.
- \n Navigate to All > User Administration > Groups and select the desired group. \n
- \n Click the lookup icon beside the selection field and select one or more group\n types. \n \n Note: Because the default behavior of\n task.assignment_group is to filter out groups with\n group types defined, adding a type to a group filters it out of the\n Assignment Group field on tasks. To change the\n behavior, set up the reference qualifier. \n\n \n
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Assigned to and Assignment group
The Assigned to [assigned_to] field is a reference field type that points to the Users [sys_user] table. This field is generally used to designate a user to work on, or be responsible for the task. By default, this field has a reference qualifier (role=itil) set on its dictionary record that prevents any non-itil user from being assigned to a task. You can override this reference qualifier on tables that extend task though, as the Project Task and Service Order tables do, if you have the relevant plugins installed.
The Assignment group [assignment_group] field serves pretty much the same purpose. The reason for having both, is that a workflow might automatically assign a certain type of task ticket to a group, ...
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current.task_fulfillment_group.setValue(assignment_group); as that would be a Sys ID and not the display value of the location. The script would be running on the current task record, so it's accessed using current. Also, take steps to verify that the field name is indeed task_fulfillment_group.
*Disclaimer: We are reviewing video content for Accessibility standards*How to determine your own, or a colleague's, assignment group.
How to Create Automatic Assignment Group in ServiceNow
In this ServiceNow Tutorial, Colin Christie gives an example of Incident Assignment Group from CI in ServiceNow.Define assignment rules to identify the right...
If it matches, then it'll either populate the Assigned to and Assignment group fields with a hardcoded value, or you can use a script. We have got the group we want to use in a property, so this option is perfect. Follow these steps: Navigate to System Policy > Rules > Assignment, and click on New. Use the following values, and Save.
Update assignment group based on a script on a record producer. Description: I currently have a script on our user facing service portal that changes the assignment group based on the incident type selected. I currently have it assigning to one group if the "policy" type is selected, however, I would like to add an additional section to this ...
Set up different reports and metrics to see how your groups are being used and if all the correct fields are being populated. Example: Set up a report for catalog groups, and make a list of how many haven't been used in 6 months. Another example, set up a report for any groups without an active manager.
This ServiceNow tutorial will demonstrate how to add users to an assignment group in ServiceNow. Specifically, it will demonstrate how to add user to Service...
Assigned to and Assignment group. The Assigned to [assigned_to] field is a reference field type that points to the Users [sys_user] table. This field is generally used to designate a user to work on, or be responsible for the task. By default, this field has a reference qualifier (role=itil) set on its dictionary record that prevents any non-itil user from being assigned to a task.
Same result. Ticket got created but with no assigned group info. @blendenzo: Can service now has ACL at field level? Like I have mentioned, I was able to create ticket using API but not these two fields. Not sure if Servicenow can restrict update access at field level? If so, why do they do that way? I will double check with my security group ...
As you can see in your image the information for the groups is stored in table sys_user_group. The information which users are assigned to which group is stored in table sys_user_grmember. So the REST query could be a GET to this URL:
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copyFields.assignment_group: String: Optional. Sys_id of the group assigned to the resource. Located in the Group [sys_user_group] table. Default: Default assignment group is set per assignment rules. copyFields.contact_type: String: Optional. Method by which the resource was initially reported.