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Impulse Buying: Designing for Self-Control with E-commerce

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E-Commerce.pdf

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The research reported in this thesis was on " Customer perception towards online shopping with reference to Road Development Authority in Colombo ". The purpose of this research was to investigate the factors influencing customer perception towards online shopping of consumers in Sri Lankan market. The variable included in the proposed framework were benefit of internet transaction, risk of internet transaction , trust and security issues and lastly website design. The primary data was gathered by floating seventy questionnaires to online shoppers using convenience sampling. The secondary data was collected by consultation of published research papers and various internet resources. SPSS software was applied to analyze the factors influencing customer perception towards online shopping and Microsoft excel used to demographic analysis. The findings indicate benefit of internet transaction and website design factors were the most significant variables. Benefit of internet transaction and website design indicate high value, which means customers are highly satisfied with these factors towards online shopping. However risk of internet transaction and trust and security issues indicate low value than benefit of internet transaction and website design, which indicates customers are not satisfied with these factors towards online shopping. Risk of internet transaction , trust and security issues indicate lowest mean values, hence it was concluded that risk of internet transaction , trust towards online customers and security issues are the most important in determining customer perception towards online shopping in Sri Lanka. Since fake e-stores, cybercrimes and scam websites are rising in Sri Lanka , people hesitate to shop online. Therefore e-tailors need to improve the trust deficit in order to enhance perception of current and potential customers. The study suggests that in order to enhance the customer's perception , Sri Lanka's online stores should build strategies to better address reliability and trust worthiness issues.

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  9. PDF The Evolving Role of 08 E-commerce in Retail

    During 2014, e-commerce in Sweden increased by 16% and total sales via the Internet today makes up 6.4% of the total sales in Swedish retail (Postnord.se, 2015-04-02). Compared to the US where e-commerce for retail is huge, Sweden is far behind. The Internet is a constantly growing market channel and the sale of goods and services has

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    A simple way to start the consumer trust analysis is to compare e-commerce shops to traditional stores. According to Rao et al. (2008), acquiring consumer trust is even more vital in e-commerce than in traditional commercial transactions. Therefore, it can be seen that one key challenge of e-commerce is that the products cannot be physically seen

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