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Servicenow Administrator Resume Samples

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• Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies that can provide benefit while reducing risk
• Provide configuration update support and functionality checking within the development cycle of ServiceNow
• Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
• Work with development team to migrate updates into the production environment
• Developing, testing, deploying and updating workflows and approval flows and rules
• Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities
• Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
• Works directly with IT Management to align ServiceNow with IT organization strategy
• Establish and follow governance to allow for cohesive development from multiple organizations and teams
• Works closely with application administrator to understand impact of work
• Provides training and may lead the work of others
• Configuration/Customization of the ServiceNow system including workflows
• Serves as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME)
• Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow
• Perform system and application configuration and management. Provide level 2 customer support of tickets assigned to the ServiceNow team
• Provides analysis of problems while working toward solutions to technical issues
• Complete development, configuration and workflow administration to support business processes in the platform
• Actively manages the life-cycle of the platform
• Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test
• Use SCRUM/Agile development methodologies
• Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support
• Self-starter with excellent attention to detail, ability to multitask, and effective time management skills
• Demonstrable professional and proactive approach, with the ability to challenge and question appropriately
• Methodical with excellent attention to detail, and ability to produce accurate results whilst working to tight deadlines
• Effective and strong team player, with demonstrable experience of building productive working relationships in a ‘virtual’ environment
• A good understanding of “Quality” as it relates to customer satisfaction
• Self-motivated individual who can work with limited direction, while keeping key constituents apprised of project status, and ability to grasp concepts quickly
• Strong presentation skills with the ability to create documentation including policy and presentations
• Ability to produce high quality technical documentation and analysis
• Excellent customer service skills with ability to be tactful and diplomatic
• Ability to work flexible hours and be available 24x7x365

15 Servicenow Administrator resume templates

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• Training and supporting users, providing generic and TCF-related documentation
• Performing the Business Analysis role for enhancements, including new ServiceNow modules
• Two-year college degree with technical emphasis or equivalent work experience
• 3-5 years’ experience in an enterprise IT environment as a ServiceNow System Administrator, performing the responsibilities detailed above
• 2+ years’ experience performing the Business Analyst functions described above
• Excellent verbal and written communication skills; ability to raise awareness and issues to IT leadership
• Self-starter and self-motivated to learn independently
• Analytical skills; ability to develop, implement, measure and improve repeatable IT processes
• ITIL Foundations Certification
• Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITFM and other ServiceNow applications
• Monitor and administer ServiceNow Discovery processes in support of software asset management and configuration management
• Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers
• Provide end-user technical support to resolve issues, answer questions and provide additional training as needed
• Monitor external system integrations and perform manual exports and imports as needed to support integrations
• Perform application development and maintenance, including development of new features and enhancements to existing applications through platform configuration and customization
• Develop new data imports and transforms
• Develop custom reports for end-users that require assistance with report creation
• Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications
• Minimum of one year of practical job experience as a ServiceNow administrator
• Experience configuring and monitoring ServiceNow Discovery, including development of custom probes and sensors
• Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)
• Advanced ServiceNow skills such as workflow development and custom application development is nice to have
• Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer
• A background in IT Operations with at least three years of experience as a Windows or Linux systems administrator or network administrator
• Functional knowledge of ITSM processes and best practices
• Experience with other ITSM solutions such as Remedy and LANDesk
• ITIL v3 Foundation certification or beyond
• Experience administering Okta and ActiveDirectory for user administration and authentication
• Familiar with web services integrations using SOAP and REST
• Must have at least 2 years previous experience of working in a business analysis / UAT role to understand the process and language
• He / She must have a general administration experience with proven ability to effectively prioritise workload in line with business requirements
• Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking
• Effective and strong team player, with demonstrable experience of building productive working relationships in a ‘virtual’ environment
• Ability to proactively source information in order to deliver and meet expectations and work with appropriate minimal supervision
• Working to defined targets and evidence of meeting or exceeding these
• Computer literacy – experienced user of MS Office (Excel, Outlook, Word, Project and Powerpoint)
• Ability to work in fast-paced global environment
• Flexible approach with the ability to deal with interruptions and adapt to changing priorities as they arise
• Visible demonstration of the high standards expected and behaviours consistent with the Amec Foster Wheeler values
• Previous experience of working with Case Management Systems and knowledge of ServiceNow a particular advantage

Servicenow Administrator / Developer Resume Examples & Samples

• Receives specifications from the IT department and delivers a product/release that meets the needs presented
• Creates Requirements Definitions, and Technical Specifications Documentation
• Load, manipulate and maintain data between ServiceNow and other systems
• Researches and Deploys new releases and/or enhancements into the ServiceNow live environment
• Developing test plans and deployment for ServiceNow version upgrades
• Performs System and integration testing with sample/live data with Support Services team
• Maintains and support ServiceNow operational functions
• 4+ years of experience as a System Administrator of a service management application, preferably ServiceNow
• 4-8 years of experience in IT Service Delivery
• 4+ years of experience in ServiceNow scripting
• 4+ years creating complicated workflows for service delivery
• Experience with integrating to other systems
• 4+ years of experience using JavaScript or HTML, good knowledge of web design
• General understanding of Networking
• Previous experience with relational databases such as MySQL a plus
• Previous experience with ServiceNow Automation a plus
• Ability to clearly and effectively express ideas and messages via speech or writing
• Ability to effectively absorb information from various sources, then analyze and examine data in detail, and draw appropriate conclusions
• Bachelor degree in Computer Science is required

Servicenow Administrator & Developer Resume Examples & Samples

• Implement and enhance ServiceNow platform and modules per business requirements
• Provide day to day operational support and maintenance including planned maintenance outages
• Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements
• Conduct unit testing and install new modules, releases and version upgrades
• Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
• Act as a Tier-2/3 support for system 7x24x365
• Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices
• ServiceNow Administration / Application Developer certification
• Experience with CMBD, Discovery and Asset Management
• SQL experience for Data Mining and Data Analysis
• Experience working in a regulated environment
• Experience in a global company dealing with multiple locations
• Perform day to day administration of the ServiceNow system, including making approved changes to process and work flows. Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
• Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow
• Communicate ServiceNow process, operations and capability information to all levels of management and other applicable resources
• Work with business users to identify and refine business requirements and workflows
• Coordinate integration with on and off site systems utilizing resources from other technical teams
• Monitor health, usage and overall compliance of ServiceNow and its applications – working closely with the IT Compliance team to ensure audit requirements are met accurately and timely
• Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions
• 21+ years of age
• Associates degree in MIS or similar technical program or equivalent experience
• 3+ years’ experience as a ServiceNow Administrator or application owner, configuring core Service Now modules including Service Catalog, Incident/Problem, Asset Management, Reporting, and Configuration
• Experience working in a highly regulated environment (MICS, PCI, SOX)
• Training and experience with ITSM (IT Service Management) practices
• Excellent analytical, problem-solving, and mathematical skills
• Logical and efficient with a keen attention to detail
• Flexibly to adapt to a changing environment while under pressure
• Experience with web based development languages integration
• Demonstrated understanding of ITIL processes, operations and procedures
• Familiarity with project management methodologies
• Advanced Scripting/Reporting and other classes are highly recommended eg: HTML, XML, Web Services, JavaScript
• Technical Certifications, strongly preferred
• Monitor health, usage and data within ServiceNow environment
• Responsible for a variety of tasks including operational support and maintenance
• Load, manipulate and maintain data within and between ServiceNow and other systems
• Responsible for setup of integrations and activation of plugins
• Responsible for on call 24 hours a day for problem determination and resolution
• Schedule and maintain the cloning and patching for the platform
• Prepare and deploy releases into the ServiceNow environments using update set tracker and change management process
• Develop and maintain knowledge base articles
• Create team metrics, homepages and assist with creation of ServiceNow reports
• Responsible to use analytical skills in order to investigate and find solutions to problems and improve processes
• Communicate and collaborate with team members, all stakeholders and end users
• Articulate technical concepts using easily understandable business language
• Complete development assignments to assist team with backlog
• Excel 1-2 Years
• Information Technology 6-8 Years
• ITIL 1-2 Years
• Java 1-2 Years
• JavaScript 1-2 Years
• LDAP 1-2 Years
• ServiceNow 2-4 Years
• ServiceNow Certified System Administrator 1-2 Years
• System Administrator 2-4 Years
• Bachelor’s degree in Information Technology or related field
• 6-8 years of experience in Information Technology
• Must be ServiceNow Certified System Administrator and have 2+ years of experience as ServiceNow System Administrator
• Ability to take up challenges, adapt to the business needs, and stay focused on delivering results is essential to the success of this role
• Must have a strong desire to proactively and consistently improve the platform
• Must have a strong desire to help and serve others in this role
• Knowledge of networking, Midserver, LDAP/AD, SCCM
• Use general office application tools (e.g. Power Point, Excel, Word, and Visio)
• Experience with ServiceNow Portal configuration, configuration of Service Catalog forms and workflows
• 1-2 years of experience using JavaScript or HTML, good knowledge of web design
• ITIL Foundations Certified
• Can manage multiple competing tasks/projects at the same time and work in a fast paced environment
• Ability to prioritize tasks and work independently as well as on a team
• Knowledge Management
• Events and Notifications Management
• Self Service Portal
• Service Level Management
• Service Catalog and Service Request Management

Senior Servicenow Administrator Resume Examples & Samples

• Perform day to day administration of the ServiceNow tool, including making approved changes to process and work flows
• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming
• Communicate ServiceNow process, operations and capability information to all levels of management effectively
• Review Stories, ensure requirements are clearly understood and aligned to program guiding principles and provide guidance to Junior developers on best direction for configuration
• Perform installation and testing of vendor-provided updates and new releases
• Lead technical analysis of additional module implementations within ServiceNow, including requirements gathering, process modeling and gap analysis and mitigation
• Support the design of ServiceNow integrations and work with business partners and technical teams for implementation
• Minimum 3+ years of direct experience as a ServiceNow Admin or application owner, configuring core ServiceNow modules including service Catalog, Asset, and Configuration
• Experience with processes involving problem identification, recovery, escalation and resolution
• Able to function well in a fast-paced and adaptive environment
• ITIL V3 Foundation Certification (Preferred, but not required)
• Creates and modifies policies, templates and other business-related information in complex applications
• Analyzes and tests proposed changes to business-related application information
• Resolves data issues causing problems within applications
• Troubleshoots, researches, and analyzes application related issues and questions
• Assists in identifying requirements for testing, may develop test plans and scripts, assists in coordinating testing, and documents test results
• May determine appropriate actions in emergency situations to ensure data is secure and available for use as soon as possible
• Performs post-deployment validation for complex applications
• Consults with business unit to identify, analyze, refine and document business requirements
• Consults with vendors on technical aspects of assigned applications
• Minimum of B.S. in Computer Science, MIS or related degree and three (3) years of related experience or combination of education, training and experience
• Creates and modifies forms, business rules and other business-related information in the ServiceNow platform
• Analyzes and tests proposed changes to business-related application information in ServiceNow
• Resolves data issues causing problems within the platform
• Monitors and maintains health, usage and data within ServiceNow environment
• Load, manipulate and maintain data within/between Service-now and other systems
• Responsible for setup of integrations, activation and maintenance of plugins
• Prepares and deploys releases into the ServiceNow environments using update set tracker and change management process
• Develops and maintains knowledge base articles
• Communicates and collaborates with team members, all stakeholders and end users
• Articulates technical concepts using easily understandable business language
• Completes development assignments
• 6+ years of experience in Information Technology
• Must be a ServiceNow Certified System Administrator
• 2+ years of experience as ServiceNow System Administrator
• Must be available to complete weekend releases to production and participate in an on call rotation
• Experience working with networking, Midserver, LDAP/AD, SCCM, ITIL, CMDB
• Experience working with general office application tools (e.g. Power Point, Excel, Word, and Visio)
• Visa sponsorship is not provided for this role
• The candidate must have a strong desire to proactively and consistently improve the platform
• The candidate must have a strong desire to help and serve others in this role
• Lead the development and support of ServiceNow; provide coaching, guidance, training, and support to IT and business stakeholders, including the Software Configuration Analysts
• Leads the research, analysis, and development of new applications and new modules in our IT Service Management enterprise environment
• Design, develop, and maintain complex ServiceNow workflows
• Monitor health, usage, and overall compliance of ServiceNow and its applications; coordinates application and platform upgrades
• Analyzes existing tools and evaluates viability of solution to technological needs; provides recommendations to management
• Identify, configure, troubleshoot, test, and resolve issues
• Create user-training material and conduct classroom-style and 1x1 training sessions for our stakeholders
• Complete work in a timely and accurate manner while providing exceptional customer service
• Ability to lead people, develop processes, and expand tools to enhance IT Service Management environment
• Ability to lead fast-paced, cross-functional, global teams throughout IT and the business
• Effective time-management and prioritization skills
• Excellent communication
• A positive can-do attitude and willingness to lead, teach, and learn
• Bachelor of Science degree in Computer Science or comparable experience
• 3-5+ years ServiceNow development (Fuji release or later) in an enterprise environment
• Experience leading the implementation of new functionality in ServiceNow, specifically with Incident, Problem, and Change Management
• Expert knowledge with ServiceNow Asset Management and Procurement modules
• Must be technically proficient and able to design and build applications that meet business goals and objectives
• Expert understanding of ITIL v3 methodologies
• Provide Level 2 support on ServiceNow platform for our employees
• Ability to dissect incidents as they relate to the ServiceNow platform to quickly triage
• Monitor health, usage and overall compliance of the application
• Leverage your experience with the platform to devise solutions to address incidents and challenges
• Collaborate with team members to look for ways to continuously improve our enterprise platform related processes (i.e. Incident Management, Problem Management, Change Management, etc.)
• Ensure and maintain the integrity of the CMDB data
• Collaborate and partner with other areas of IT to fulfill business/customer/partner needs & requests
• Maintain current knowledge of relevant ITSM practices and technologies
• Participate in continuous process improvement in all areas of ITSM
• Three (3) years of experience with ServiceNow Discovery
• ServiceNow Administration certification a plus
• ServiceNow Developer certification a plus
• Three (3) years of experience with ITIL oriented processes
• Two (2) year experience with Agile Development environment, CMS, Jelly, and Angular
• Thorough understanding and knowledge of ITIL and EKMS concepts, tools, and technology; enterprise experience
• Ability to recognize potential and actual issues, needs and opportunities for improvement in the implementation of ITSM technologies and service management practices
• Thorough understanding of IT Service Lifecycle
• Strong relationship management skills with an ability to work with a diverse audience at different levels within Safeway and across different suppliers
• Effective supplier management, stakeholder management and internal customer relationship management
• Strong understanding of business needs in a multi-sourced environment

Servicenow Administrator Lead Resume Examples & Samples

• Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions
• Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information
• Participate in Configuration Management and Platform Administration meetings where appropriate
• Indirectly lead a team of ServiceNow Administrators
• Five (5) years of experience with ServiceNow Discovery
• Service Mapping experience is a plus
• Five (5) years working on a team as part of a large IT organization
• Three (3) years of experience with Configuration Management
• ITIL v3 certification a plus
• Three (3) years of experience in a lead role directing other administrators
• Agile certification highly desired
• Scaled Agile Framework certification highly preferred
• Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
• Experience working with LDAP, Active Directory, and SUDO a plus
• Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
• Proficient with Microsoft Office tools; Excel, PowerPoint, Word
• Able to function effectively in a fast-paced environment
• General support, administration and maintenance of ServiceNow platform and associated applications
• Work closely with ServiceNow functional team members to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
• Work closely with ServiceNow functional team members to configure and improve core application capabilities
• Monitor health, usage and overall compliance of ServiceNow and its applications
• Develop systems integration and process automation
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS and advanced integrations)
• Design, create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• Configure and manage Discovery and Orchestration
• Coordinate application and platform upgrades
• Share technical best practices to the immediate and extended teams for consistent coding practices
• Facilitates the resolution of high severity IT problem events to minimize customer impact. Responsibilities include participating in rotating on-call support process
• Performs analysis of incident and problem events to identify trends and service improvement opportunities. Develops recommendations based upon analysis and drives organizational efforts to implement
• Facilitates problem post mortem exercises to identify causal factors and root causes. Works with internal IT users to develop and implement corrective actions
• Experience with ServiceNow
• Solid working knowledge of MS Office Word, EXCEL and PowerPoint
• Knowledge of Express Scripts client account structure, pharmaceutical benefit plan design, business applications, and Client Website support
• Strong analytical, written communication and oral presentation skills
• Very detail oriented with a strong ability to organize, manage, and track projects

Servicenow Administrator, Computing Services Resume Examples & Samples

• Bachelor’s degree or equivalent in education and experience
• At least 1 year hands-on experience with ServiceNow administration and configuration required
• At least 4 years of experience in IT Service Delivery and experience in higher education is preferred
• Ability to take up challenges, adapt to the business needs, and stay focused on delivering results
• Familiarity with process analysis and design and IT project management
• Comfortable dealing with ambiguous assignments and have the ability to organize concepts into actionable plans
• Ability to function in a team environment, providing constructive feedback
• Highly resourceful team-player, with the ability to also be deeply effective independently
• Good oral and written communication skills with technical and non-technical staff including translation of business requirements and development of technical documentation

Senior Servicenow Administrator / Developer Resume Examples & Samples

• Serves as a developer and technical subject matter expert for the Lennar ServiceNow system
• Develops / implements new configurations and customizations for ServiceNow
• ServiceNow development experience
• C# or Java development experience
• JavaScript development experience
• Runs reports and configures service level agreements (SLAs) out of ServiceNow
• Analyzes user requirements in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• Is responsible for the continuous review of new ServiceNow modules, as well as other commercially available software to ensure the ServiceNow platform and tools remain current
• Is responsible for the creation and documentation of development, unit test cases and build plans
• Ideal candidate will have successfully been involved in a ServiceNow implementation including all relevant modules
• Has attended ServiceNow Advanced System Administration and Orchestration courses
• An understanding of Agile development and delivery
• Understanding and representing your customer’s needs as part of providing IT services that meet or exceed those business needs
• Providing ServiceNow administration and development support to service owners with a view to continuously improving service quality
• Administering, configuring and developing capabilities to implement improvements and enhancements on the ServiceNow platform that aligns with IT service management policy, process and procedures
• Gathering requirements from service owners for new functionality, reports & automation
• Understanding IT and business requirements and to create, test and deploy business rules and scripts that reflect these requirements
• Configuring and administering the ServiceNow platform user interface, screen elements, mobile interfaces, plugins and branding
• Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB
• Managing and administering ServiceNow users, groups, and all the various roles
• Developing, building, testing, deploying and updating items within the Service Catalog
• Creating and maintaining service level agreements with related targets and offerings
• Configuring and maintaining application security across all modules and interfaces
• Developing, building, testing, deploying and updating alerts and notifications using e-mail and other messaging capabilities within the platform
• Ongoing maintenance that includes managing ServiceNow update sets, monitoring and actioning where necessary from the upgrade histories and status information
• Ensuring Informatica is getting the best performance from the system and troubleshooting and escalating system issues when they arise
• Setting up and managing the use of social IT functionality within the platform
• Acting as a subject matter expert of the ServiceNow platform and the various integrations into and out of the platform to other data sources and applications
• Managing the work performed on ServiceNow (e.g. enhancement & bug requests) and looking for opportunities to automate IT and business processes on the platform
• Administering the population of information and articles within the knowledge base
• Performing daily operational management and administration activities as needed
• Producing reports and dashboards based on defined measures, metrics and key performance indicators
• Recommending any improvements regarding the platform, processes or reporting
• Managing and updating the administration and configuration documentation of platform
• Creating and maintaining technical procedures and “How-To” documentation
• Ensuring Informatica policies are reflected in the way the platform is administered
• Working closely with IT service owners and delivery leads to ensure the smooth delivery of IT solutions
• Ensuring that IT services meet and at times exceed customer expectations
• Ensuring consistent delivery of quality solutions that meet operational deadlines
• Demonstrating accountability and see him or herself as responsible for IT meeting customer expectations
• Industry recognized engineering, computer science or IT Bachelor level degree
• Has 3-5 years of ServiceNow administration experience in a global environment
• Has 2-3 years developing JavaScript programs
• Has solid knowledge of IT support processes in general
• Speaks good English
• Certified on ServiceNow or has attended the ServiceNow system administration course
• Experience of C++ or any other programming language knowledge
• Experience of improving process is a major plus
• Possesses good documentation skills
• Is a self-starter who is adept at translating concepts into solutions
• Is able to work independently
• Has strong MS Excel skills
• Needs to have worked in large multi-national environments that span the globe
• Troubleshooting and maintaining existing configuration
• Developing Functional and technical designs for a ServiceNow Solution
• Developing custom workflows within ServiceNow as needed
• Assist with the implementation of ServiceNow Discovery
• Assist with training from a technical stance as needed
• ServiceNow Design and Development (ServiceNow) – 1 – 3 years
• ServiceNow Discovery Experience – 1-3 years
• ITIL Tool Design and Development – 3 – 5+ years
• ) Implementation of ServiceNow
• ) Integration of ServiceNow
• )SOAP Messaging
• Bachelor’s Degree and 6 or more years of experience in the Technology area
• High School Diploma or Equivalent and 8 or more years of experience in the Technology area AND
• 6 or more years consulting experience in service improvement or performance management
• 6 years of experience in outsourcing of IT services
• 2- years of experience directly with administration in ServiceNow
• ServiceNow Administrator Certified
• Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases. Understanding of database query language (specifically SQL)
• Experience in development and support within JavaScript frameworks (i.e. AngularJS)
• Demonstrate a strong understanding of one or more of the following ServiceNow technologies/modules: Project/Portfolio Suite, Incident and Change Management, Discovery & Asset Management, and Service Portal
• Experience with Apache Jelly or similar technologies (i.e. JSP)
• Experience with PowerShell
• ITIL Foundation Certified
• Able to communicate complex technical concepts in great detail, clearly, to other technical people and non-technical people
• 3 to 5 years of experience in Client Facing Communications
• Design, develop, test, document, and deploy high quality business solutions with the ServiceNow platform based on industry best practices as well as business needs
• Knowledge of or experience with one or more of the following modules is required: Incident Management, Problem Management, Request Management, Change Management, Asset Management, Release Management, IT Cost Management
• Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions
• Interface with business analysts and technical staff and be holistically responsible for delivering complete, stable, and reliable work products
• Be open and willing to support other applications, technologies, and ways of thinking
• Bring or obtain knowledge of the ServiceNow database / data model, as well as detailed knowledge of
• Prior experience in Service-Now as a System Administrator or similar responsibility, at least 2-3+ years in IT related field
• Bachelor's Degree required; ServiceNow System Administrator Certification a plus
• Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization
• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Skype, face-to-face)

IT Servicenow Administrator / Developer Resume Examples & Samples

• Perform day to day administration of the ServiceNow system, including making approved changes to process and work flows
• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
• Work directly with end users to resolve support issues within ServiceNow
• Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities
• Create ServiceNow reports and dashboards
• Monitor usage and overall compliance of ServiceNow and its applications, working closely with the IT Compliance team to ensure audit requirements are met accurately and timely
• Support the design of ServiceNow integrations and work with Service Now, business partners and technical teams for implementation
• Perform additional duties as requested
• Minimum 3+ years of ServiceNow development, configuration and administration experience in an enterprise environment required
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc required
• Strong Knowledge of the ITSM/ ITIL Framework required
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features required
• Associate’s/Bachelor’s Degree preferred
• Flexibility required in schedule and ability and willingness to provide after-hours support when necessary
• Maintain a high level of teamwork and communication across various IT and business groups
• Drive business solutions from inception through solution implementation
• Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
• Identify and invent novel solutions to challenging technical problems and provide requested enhancements to existing ServiceNow applications
• Translate functional specifications into logical, component-based technical designs
• Develop and deliver customized portal web pages in ServiceNow
• Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc
• 3rd party software integrations with ServiceNow
• Facilitate and support the rollout of new application and enhancements in ServiceNow
• Configure ServiceNow Discovery and Orchestration
• Advise functional and admin teams on design, development and overall ServiceNow best practices
• Minimum 4+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience
• Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
• Integration (interfacing) of enterprise software systems with ServiceNow
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc
• Experience working in and managing multiple update sets and coordinating their promotion
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
• Must have experience in multiple ServiceNow implementations and have developed custom applications
• Must be adaptable to work in a varied, fast paced exciting, ever changing environment
• Experience implementing systems using the Agile/Scrum methodology
• Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
• ServiceNow Developer or Implementation certifications
• ServiceNow System Administrator Certification preferred
• ServiceNow Implementation Specialist Certification preferred
• Maintenance and continuous improvement of the processes, policies, working methods and tools
• Monitors health, usage and data within ServiceNow environment
• Development of, but not limited to, the following modules
• Bachelor's degree in technical discipline or related field, or an equivalent combination of education and experience as required for the specific job level
• 5+ years working in the ServiceNow platform in an Admin/Developer Capacity
• Certified Application Developer (ServiceNow) & Certified System Admin (ServiceNow) certification or CIS/MIS Desired
• ITIL Foundations Certified. Expertise in ITIL processes - Incident, Problem, Change, Knowledge
• Proven ability to create workflow activities and approvals
• Ability to establish and maintain effective working relationships with employees and vendors
• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML etc.)
• Strong experience with automation technologies and methodologies as well as integrations into ServiceNow
• Configuring ServiceNow Asset, Incident, Problem, Change and Knowledge management modules based on business and IT requirements
• Performing ServiceNow administration responsibilities, including (but not limited to) platform upgrades, deployment of ServiceNow applications, maintenance and troubleshooting of the ServiceNow platform
• Performing application user interface and supporting workflow configuration
• Provide Service Now reports to management(hardware, software, compliance
• Enter and track IT assets in Service now using manual or automated processes
• Create, track , modify CI records to include CI details and attributes
• Maintain relationships between business services and the IT infrastructure
• Ensure smooth and top-quality delivery of projects in collaboration with project manager and the project team
• Ensures project scope and objectives are accomplished within the prescribed time frame and funding parameters
• Insight on functional and non-functional requirements related to technical delivery of the project
• Troubleshoot and resolve hardware and software problems
• Proven success in on development projects at an enterprise level
• Knowledge and understanding of software architecture principles as applies to solutions and application architectures, specifically for portals, web sites and systems integration projects
• AJAX, Javascript preferred
• XML, XSLT preferred
• Integration (interfacing) of enterprise software systems preferred
• Develop, configure and improve core and custom applications
• Develop systems integrations and process automation
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• Configuring and managing Orchestration
• Load, manipulate and maintain data between Service-now and other systems
• Flexibility to work with a variety of personalities and styles
• 5-7 years' IT Operations experience or related experience
• 3-5 years' experience ServiceNow administration in an enterprise environment
• Must be technically savvy and able to design and build applications that meet business goals and objectives
• Proven experience implementing and customizing a web architected, n-tiered enterprise application
• Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST.)
• Experience with JavaScript, XML, HTML
• Integration (interfacing) of enterprise software systems
• Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
• At least 3 years hands-on experience with ServiceNow administration
• You have two years of development experience, particularly with JavaScript, and working in a multi-developer environment
• You are excited for new challenges and can adapt to the business needs but not lose focus on delivering results
• Familiarity with project management, process analysis and design in an IT Service Management environment
• You understand that assignments can be ambiguous but can craft them into actionable plans
• You are deeply effective independently but also thrive with the team
• You effectively communicate your ideas and concerns both in person and in writing, providing the correct level of technical detail based on the audience
• Receives specifications from the IT department and delivers a product/release that meets the needs presented. Creates Requirements Definitions, and Technical Specifications Documentation
• Build service request process and forms from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
• Implements, documents and maintains the Service-Now platform. Maintains in-depth knowledge of IS service offerings and business needs to ensure recommended solutions are prescribed with the intention of increasing the efficiency and effectiveness of those service offerings
• Collaborates with and supports the Live Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases providing advice for interfacing monitoring services with ServiceNow
• Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to Service-now. Ensures all assigned project tasks required for the implementation of Service-now are completed on schedule
• Logs technical support incidents, problems and requests into Service-Now. Monitors incidents assigned to the Administrator. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements
• Escalates performance issues, unresolvable incidents and service interruptions to Service-now technical support. Creates and updates incident records in Service-now’s tracking system
• Install, maintain, configure/reconfigure, and support hosted ServiceNow instances, production and non-production
• Analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• Assist in conceptualizing, designing, and maturing ITIL v3 processes
• Assist in conceptualizing, designing, and maturing of enterprise CMDB
• Supports adherence to relevant SOX, PCI, ITIL, corporate security or other applicable compliance standards
• Train users in operation of the system
• Must have 5+ years of hands-on experience implementing ServiceNow. ITIL Service Operations or Release, Control and Validation certification
• 5 years' experience in IT Infrastructure Library (ITIL) and IT Service Management (ITSM)
• 5+ years of experience using Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3])
• Working knowledge of Service Desk, Change Management, Asset Management, Incident Management, CMDB and Discovery Project Management experience
• Relational database expertise such as Oracle, MS Sql Server, etc. preferred
• Service Oriented architecture and web services integration (SOAP, WSDL, REST) preferred
• Agile / SCRUM experience, preferably acting in capacity as a SCRUM master
• Knowledge of LDAP/Active Directory, and relevant IT architecture experience
• Bachelors and five (5) years or more experience [4+ years of experience may be used in lieu of degree] as an ITSM software admin
• Must have 1+ years of ServiceNow development, configuration and administration experience
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management required
• Possesses knowledge of data mining and report generation
• Possesses a basic understanding of the IIS Web Server and .Net application
• Demonstrates the ability to translate technical information into terminology understood at all levels of users, both verbally and in writing
• Is a self-starter, is enthusiastic, and is flexible with changing priorities
• Works well in a team, and is able to divide duty assignments with team members as needed

Senior Servicenow Administrator & Developer Resume Examples & Samples

• Designing, creating and implementing workflows, scripts, packages and functions
• Provide 24 x 7 on call support as part of a scheduled rotation with other team members
• Provide day-to-day support of the ServiceNow platform including: scripting, configuration, integrations and administration
• Comply with systems development standards, procedures, guidelines, priorities, and schedules
• Develop and/or coordinate the installation of upgrades and/or service packs, testing of such upgrades and general maintenance
• Lead and assist with all technical aspects of solution delivery including
• Good communication and interpersonal skills that enable working relationships to be developed at all levels
• Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same
• Experience in continual service improvement process, planning, and reporting requirements
• Experience in managing situations and stakeholders
• Excellent thought leader and motivator with the ability to achieve results
• Attention to details and effective time management skills
• Ability to handle concurrent tasks with appropriate priority and autonomy
• Strong customer service and excellent verbal/written communication
• At least 6 years (extensive) of experience in IT operations or ITSM with progressive increase in responsibilities
• Demonstrated experience in successful delivery of ITSM methodologies and Service Management platform technologies
• Knowledge of SDLC, Agile, & SCRUM
• 2+ years of ServiceNow experience in large, complex IT organizations
• 3+ yrs. work experience in a technical role, preferably in a client service market
• 2+ years’ experience in administration and development of ServiceNow in enterprise environments sys admin certification preferred
• Advanced competency in ServiceNow scripting (JavaScript, Powershell, Glide, Perl, KSH)
• Well-versed in front-end programming languages: Bootstrap, AngularJS, Ajax, HTML/CSS, Web Services and .NET
• Ability to adapt to changing requirements throughout the development lifecycle, and work with a variety of personalities and styles
• Ability to work directly with customers for training, development and architecture
• Technically savvy and able to configure or build applications that meet customer needs
• Motivated self starter
• Conduct one’s self in professional manner when collaborating with both clients and cross-functional teams internally
• ITIL Foundation V3 or 2011 certification
• Service platform integration experience
• Maintain the CMDB and Asset Management repository
• Manage Discovery
• Conduct regular CMDB audits
• Maintain documented relationships in the CMDB
• Establish and maintain business services
• Ensure CI records are appropriately related to incident, problem and change records
• Oversee the entire asset management lifecycle
• Ensure model records are created and maintained
• Track versions, vendors, hardware or software maintenance or warranty agreements, and end-of-life dates
• Conduct asset inventory audits and maintain software licenses and install/allocation counts
• Prepare reports
• Assist the lead system administrator with day-to-day platform maintenance
• Minimum 3+ years of, Asset Management and CMDB administration experience in an enterprise environment with ServiceNow experience and/or ServiceNow System Administrator Certification a plus
• Understanding of ITSM best practices and ITIL principles (ITIL foundation certification a plus)
• Strong understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes
• Familiarity with IT technologies including common hardware, networking, and software licensing
• Experience with purchasing and receiving processes
• Experience with automated discovery tools strongly desired, ServiceNow a plus!
• IAITAM (International Association of Information Technology Asset Managers) certification a plus
• Strong Knowledge of the ITSM/ ITIL Framework
• Flexibility in schedule and ability and willingness to provide after-hours support when necessary
• Ability to write detailed documentation around processes, procedures, and day to day tasks
• Ability to independently work on projects through completion
• Build and modify systems to meet project and user requirements
• Provide advanced troubleshooting for applications and systems
• Monitor and fine tune application to achieve optimum performance levels
• Participate in design and code reviews
• Deploy, integrate, update, customize and administer the ServiceNow platform to meet client needs
• Develop and manage operational and reporting metrics for ServiceNow
• Research systems and/or programs to determine causes of failure or poor operational performance; then define, test and implement detailed solutions
• Experience in ITIL service management processes, with practical knowledge and experience in the Service Operation lifecycle processes
• Proven thought and intellectual leadership skills
• Embraces change and is a self-starter
• Values that nurture a culture of collaboration, honesty, integrity, and excellent customer service
• Experience working in virtual teams and with multiple time zones
• At least 3 years (extensive) of experience in IT operations or ITSM with progressive increase in responsibilities
• Broad based foundation of IT knowledge with an advanced technical understanding of client/server technologies, application management, networking and security principles
• Experience with ServiceNow System administration, System Integration, or System configuration
• 2+ yrs. work experience in a technical role, preferably in a client service market
• Bachelor’s degree in Computer Science, Engineering or other relevant field
• Willingness to collaborate with development team members while creating and building solutions
• Working knowledge of Active Directory, LDAP, and relational databases
• Strong customer service and excellent verbal/written communication skills
• Understand full application lifecycle
• ServiceNow Certification (Administrator and/or Integration)
• Multiple ServiceNow Implementation and Integration Experience
• Consulting experience
• Familiarity with ServiceNow: ITSM, Orchestration, Performance Analytics, and HR Service Management modules
• Personalize and create forms and fields
• Create new applications, modules, and tables
• Activate a plug-in
• Build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Create and track Service Catalog requests, and items with variables
• Create, monitor, modify, and publish Service Catalog workflows with approvals
• Follow the notification process back to the Business Rule
• Import data into the instance
• Create and use update sets to facilitate moving customizations between your instances
• Search, populate, and customize the Knowledge Base
• Create an Access Control Rule (ACL)
• Create global controls for attachments and cookies
• Custom scripting
• Build third party software integrations
• Answering "how to" technical and application configuration questions
• Aiding in translating business requirements into technical requirements
• Facilitating roll out of new applications and modules
• Assist with Service Now system upgrades that occur three times per year
• Assisting in troubleshooting patch / release management issues
• Web Technologies (XML, HTML, JavaScript., C++, etc.)
• Web applications, networks, protocols and email (SMTP, POP3)
• Basic understanding of ITIL v3 methodologies
• Understanding of enterprise IT architecture
• Working knowledge of relational databases
• Experience with database manipulation via a programming language
• Experience handling PCI & PII data. HIPPA data a plus
• Impeccable time-management and record keeping & Documentation
• The ability to take complex end-user requirements to code
• A strong personal commitment to quality service
• A positive can-do attitude & willingness to learn
• The ability to work within cross functional teams
• Experience in these areas is a plus
• LDAP directories, such as: Active Directory, eDirectory, OpenLDAP
• Single Sign-on using: Digested Token, SAML 1.1,SAML 2.0
• Web Services integrations
• This position is eligible for the Employee Referral Bonus Program-Tier 4 #LI-TH1
• Bachelor's Degree preferred and a minimum 8 years of infrastructure operations and design; Minimum 4 year experience in systems and architecture design
• Broad knowledge of Infrastructure and architecture in an IT environment (Capable of driving mapping of the Business Service down to the individual infrastructure components)
• Knowledge and practical experience in apply best practices for IT Service management (ITSM) such as those in frameworks of ITOM, TBM/ATUM, SAM, and ITIL, must also have experience in requirements elicitation, project management and agile development
• Knowledge of Service Management platforms for managing configuration and asset management information such as ServiceNow, Oracle, BMC, etc. Capability to become an expert on the application in the product, provide level 2 application support and to define required enhancements based on feedback from user community. Ability to navigate supporting tools such as JIRA or VersionOne, PPM, etc
• Experience in defining metrics, creating and analyzing reports in order to drive improvements
• Experience in owning and leading other ITSM process areas desired; as this role could be tasked to own additional processes outside of Configuration and Asset Management, including but not limited to Service Level Management and Event Management
• Ability to lead presentations and provide training to all levels within the organization
• Designing, Implementing and Testing new workflows, forms, and Service Catalog items
• Subject Matter Expert for CMDB Scheme, CI naming convention, and Road Map
• Gathering requirements
• Creating Report, Dashboards, etc

Related Job Titles

Servicenow Developer Resume Samples

A ServiceNow Developer is responsible for the organization’s core system configuration. The job description entails gathering and documenting user and process requirements, developing technical requirements; and functional requirements . A well-drafted Servicenow Developer Resume indicates the following duties – developing workflow customization; supporting the service transformation teams, resolving problems, and integrating new applications; customizing Servicenow application and facilitating the rollout of new applications and modules; ensuring latest release is installed in the systems; participating in ongoing production support; and maintaining improvement of standards, policies and working methods.

Required skills for the post include – working knowledge in ServiceNow and in the following areas – Perl, Python, SQL, and AJAX; knowledge of database security procedures and protocols; the ability to present technical information to non-technical staff in a clear way; and excellent analytical skills. A degree in computer science and a few years of experience is commonly seen on resumes.

• Resume Samples
• Servicenow Developer

Servicenow Developer Resume

Summary : A Qualified IT Professional with 7 years of experience,including 4+ years of experience as a Service-Now suite developer and administrator. Experience in Configuring Applications using Service-Now tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.

Skills : JavaScript, Java, Linux/UNIX, PHP, Bmc Remedy Administration.

Description :

• Provided leadership and direction across the Configuration management, Integrations, incident management and Support issues.
• Designed and implemented below Service-Now Custom solutions: Downstream impact Assessment application for Applications and business Services to be used by the configuration management team and Critical response team.
• Proposed change functionality for better impact assessment by the Change approvers and Change governance board & historic report ability.
• Changed management, workflow customization to accommodate the various compliance requirements.
• Identified and implemented new processes to improve the reliability, repeatability, and efficiency of Configuration Management.
• Worked with Configuration management stakeholders to identify and implement business requirements.
• Responsible for Coordination with Command center and other stakeholders to continuously work on improving the processes and aligning to the best practices.

Sr. Servicenow Developer Resume

Summary : A competent professional with around 8+ years of IT experience including 5+ years of extensive experience in Service-Now working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management and CMDB. Good understanding and knowledge on all phases of the software development life-cycle (SDLC) and also familiar with methodologies like Waterfall, Agile/Scrum.

Skills : Management, Service Catalog, Problem Management.

• Worked on internal portal for accessing all the business services by using ServiceNow Content Management Application.
• Configured Mid Servers on local Windows servers for Servicenow Integrations and Discovery Application.
• Individually implemented Discovery Application for populating CMDB.
• Migrated the update sets to Production and handle Release Management activities.
• Customized the forms and lists of Incident and Problem Management tables.
• Customized the used Change Application to personalize menus and rules as per process requirements.
• Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow.

Jr. Servicenow Developer Resume

Headline : Over 3+ years of experience in IT Industry, experienced in designing, development and implementation of ITSM. Experience on various IT Services of Service-Now tool like Incident and Problem Management, Service Catalog Requests, Service-Now Administration, Configuration Management, Knowledge Management, Reporting, Asset Management, Integration with Web Services.

Skills : Configuration Management, Knowledge Management, Reporting.

• Used UI Macros to create pages as templates on the requirement.
• Worked on CMDB, SLM from the scratch.
• Worked on Update sets, UI scripts, Notifications as part of customizing the SNOW.
• Configured SLA workflow for the advance SLA configuration.
• Used Glide Record to retrieve and update data on different business conditions.
• Developed ESS functionality and implemented appropriate workflow.
• Coordinated Service Catalog options, including two-step checkout, cart controls, variables.

Asst. Servicenow Developer Resume

Summary : IT Industry with 3 years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now) A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : IT Service Management Solutions, Asset Management.

• Developed of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Interacted with Stakeholders, Users, Customers for gathering requirements to arrive at design solution.
• Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.
• Provided design, technical solutions for the user requirements at ClientName and made recommendations to improve their current processes.
• Wrote Client Scripts, UI policies, Business Rules, Security Rules and UI Actions, UI Pages/Macros.
• Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations, LDAP etc.
• Designed many catalog items out of which few catalog items involves integration using SOAP Web services, Restful API.

Associate Servicenow Developer Resume

Objective : Software Development Life Cycle SDLC, quality management systems and project life cycle processes. 7 years of hands on experience in BMC Remedy platform as both Developer and Administrator. Configured Applications using BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

Skills : BMC Remedy tool used in ITIL Management. Strong understanding of ITIL V3.

• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules Experience in Implementing ServiceNow Discovery and CMDB and integration.
• Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production Categorizations, and Templates.
• Responsible for preparing design level, program-level and user-level documentation.
• Built Reports, Gauges and Home Pages.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
• Worked with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script Performing quality assurance testing and user acceptance testing.
• Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules.

Servicenow Developer/Technician Resume

Summary : Experience in Designing, Developing and Administering ITIL and ITSM tool which includes ServiceNow, Remedy and HPSM. Experience in various IT Services of ServiceNow tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Change, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services.

Skills : Administering ITIL, IT Services.

• Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.
• Managed system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third party integration for ServiceNow platform.
• Contributed to the architecture and technical aspects of the ServiceNow implementation and operation project, independently making project related decisions, provides project status reports to project sponsor.
• Designed the most complex user system interfaces and business application prototypes.
• Worked very closely with ITSM Process Architect, customer personnel, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow are in a controlled and predictive manner.
• Used Import Sets for data loading from external file or database to the ServiceNow.
• Performed day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.

Servicenow Developer II Resume

Objective : 4+ years of expertise in implementing end- to-end Service Catalog, Incident Management, Problem Management, Change Management, Service Level Agreements and monitoring Platform Performance. Experience working in different Service Now implementations handling multiple clients at the same time.

Skills : Problem Management, Change Management, Service Level .

• Integrated with Active Directory for SSO using SAML 2.0.
• Gathered requirements from users for attributes needed to develop Service Catalog items.
• Accountable for producing Technical Design Documents that includes application architecture details.
• Developed and managed application code, user interface, and third-party integration components.
• Developed necessary development documentation as needed e.g.technical design, developer notes, etc.
• Managed users, groups and roles Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Created Workflow activities and approvals.

Servicenow Developer I Resume

Summary : Over 8+ years of experience in design and development of web-based applications. Over 4+ years of experience as a Service-Now developer and administrator. Wide range of implementation experience with many global clients in the Service Now suite development including SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

Skills : SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow.

• Worked as a developer in design and develop the form for the business users as per their requirement in the finance department using service catalog and providing support in the customization of various record producers at Campbells.
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
• Implemented new workflows that use a variety of activities to understand how records are generated from workflows.
• Performed migration activities Dev to QA, QA to Prod.
• Coordinated Service Catalog options, including two-step checkout, cart controls, and variables.
• Investigated performance issues, learn troubleshooting tools, and use system logs to find issues Coordinates installation of ServiceNow upgrades and/or service packs.
• Developed and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.

Lead Servicenow Developer Resume

Summary : A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Asset Management, Change Management.

• Responsible for on-going enhancement and maintenance of the ServiceNow platform.
• Performed the most complex and advanced applications programming techniques.
• Ensured the configuration and customization to ServiceNow - adhere to the goals/strategy determined by the SN Architect and SN Product Owner.
• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and Business processes.
• Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use.
• Developed new configurations with SPRINT cycle.

Summary : IT Industry with 3+ years of experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now). A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.

Skills : Incident Management, Configuration & Asset Management, Change Management.

• Developed operational requirements documentation and train operational staff to maintain solution.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers.
• Responsible for maintaining and growing data held within Service Now such as our users, service catalog items.
• Performed ServiceNow portal development with CMS.
• Implemented Email notifications, inbound actions.
• Worked on the defects post upgrade and fixed the defects.

Table of Contents

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Servicenow Architect Resume Sample

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Work Experience

• Functional knowledge on Filed Service Management, Project Portfolio Management and HR Management
• Enterprise/large Service Management implementations experience
• Establish standards and IT Hygiene within Service now i.e. maintenance routines, development standards and code reviews
• Participate in all technical aspects of the Service Now program and solution delivery utilizing SCRUM (agile)
• Proven track record in architecting Service Now solutions and designing web-based solutions
• Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integrations with Service Now
• Experience in custom build integrations with Service Now using MID Server, JDBC and ODBC
• Experience in defining SLA’s and OLA’s
• Experience in configuring/customizing Amazon and VMware Service Now cloud provisioning service catalog applications
• Bi-directional integration experience with Atrium CMDB and Other monitoring tools
• Architect ServiceNow technical solutions
• Develop and analyze functional requirements for systems implementations and convert the functional requirements into ServiceNow technical design
• Perform quality reviews to ensure requirements are documented properly
• Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting, ebonding, and third party software integrations
• Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc
• Manage the work of ServiceNow technical team
• Experience with implementing solutions on ServiceNow platform across various modules – ITSM, CMDB, HR, Asset, Demand & Resource and custom applications
• Understanding of key technologies relevant to ServiceNow integrations – SSO, LDAP, REST, SAML etc
• Extensive experience in an environment engaging with senior leadership
• Experience with building ServiceNow platform roadmap
• An expert providing input into platform performance and optimizations
• An architectural input into Integrations
• An advisor on options, risk and impacts on business processes
• A ServiceNow leader, mentor and technical guide to team

Professional Skills

• Able to rely on his/her strong analytical and problem-solving skills
• Strong leadership and workshop facilitation skills
• Building effective relationships with IT vendors and negotiation skills
• Demonstrated experience with applying and managing tasks associated with ITIL
• Demonstrated experience ensuring service performance and delivery are meeting service level agreement requirements
• Demonstrate hands on experience with designing and implementing integrations to 3rd party systems, such as SailPoint
• Demonstrated experience leading trend and performance analysis processes which drive the implementation of service improvement strategies

How to write Servicenow Architect Resume

Servicenow Architect role is responsible for security, technical, servicenow, business, architecture, interpersonal, solutions, leadership, development, negotiation. To write great resume for servicenow architect job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Servicenow Architect Resume

The section contact information is important in your servicenow architect resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Servicenow Architect Resume

The section work experience is an essential part of your servicenow architect resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous servicenow architect responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular servicenow architect position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Servicenow Architect resume experience can include:

• Excellent communication skills with strong presentation and facilitation skills
• Exhibit the ability to operate effectively in a team selling/ working environment
• Strong interpersonal skills, customer-centric attitude
• Combine business knowledge and analytic insight with programming skills to develop applications to meet specific business requirements
• Proven problem-solving abilities and strong attention to detail and quality work output
• Experience in IT Service Management (ITSM) systems & tools – 5+yrs experience

Education on a Servicenow Architect Resume

Make sure to make education a priority on your servicenow architect resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your servicenow architect experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Servicenow Architect Resume

When listing skills on your servicenow architect resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical servicenow architect skills:

• Demonstrated interpersonal skills, customer centric attitude, and ability to deal with cultural diversity in a global team
• Strong ability to quickly learn and comprehend business processes and problems to effectively develop technical solutions to the requirements
• Effective communication skills to interact with all levels - from C-level executives to developers
• Work effectively as a team, supporting other members of the ServiceNow Platform team in achieving business objectives and providing client services
• Demonstrable Advanced Design and Trouble Shooting Skills with ServiceNow APIs
• Proactive leader recognized for team building skills and superior client service

List of Typical Experience For a Servicenow Architect Resume

Experience for servicenow solution architect resume.

• Strong teamwork skills, with the ability to build quick and effective work relations
• Strong communication skills with internal- and external stakeholders
• Expert stakeholder management skills
• A desire to learn new technologies and willingness to share knowledge and skills with others
• Experience of handling customer interactions for detailing the requirements, Gap analysis, clarifications and participating in acceptance testing
• Structure and custom implementation of configuration management database (CMDB), including required attribute tracking and multiple source consolidation
• Demonstrate ServiceNow Depth of Knowledge across the platform including integrations with leading technologies
• Experience in back-end integration, web services and Cloud interfacing (e.g. JSON, XML, RESTful interfacing)
• Experience with large scale Discovery/Service Mapping infrastructures

Experience For IT Servicenow Architect Resume

• Presentations for customer (write and demonstrate) Leadership over engineers, their process estimation, consulting and tasks control
• Experience in cloud applications and security associated with cloud computing (SaaS/PaaS environment)
• Experience and understanding performance and capacity requirements
• Practical experience of setting up ServiceNow API’s and MID servers
• Work on continuous improvements by sharing experience and knowledge with the team
• Experience in IT for at least 5 years (preferably in a system integrator)
• Demonstrated ability to achieve high level of stakeholders’ Satisfaction on all engagements

Experience For Servicenow Solution Architect, Platform Owner Resume

• Subject Matter Expert (SME) in ServiceNow architecture – 5+yrs experience
• Experience with middleware and discovery technologies
• Good SQL & RDBS knowledge
• Deliver a positive and value-added experience to clients in every interaction
• Proven capability to work well under pressure and within tight deadlines
• Ensures product backlog has appropriate technical stories and participates in their prioritization
• Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog, Workflow, SLAs, Reporting
• Experience in development including full life cycle activities

Experience For Servicenow Architect / Consulting Resume

• Experience with systems integration, data mapping, report design and database design
• Domain Separation Experience
• Professional experience in design and development in ServiceNow
• AngularJS and/or JavaScript development experience
• Previous IT Service Management experience in large (Financial Services) enterprise IT environment
• Experience with ServiceNow Implementations and a documented record of at least 40 successful Phase-1 and Phase-2 Deployments or equivalent as lead
• Advanced experience in JavaScript or related application development
• 3 yor more years’ experience with ServiceNow configuration

Experience For Servicenow Solutions Architect Resume

• Architecture experience
• Progressively responsible and directly related work experience
• ServiceNow experience
• Experience with both ITSM and ITOM modules
• Knowledge of technical components such as LDAP, SSL, SAML/SSO and experience with Integrations into ServiceNow
• Demonstrated ability to influence and consult to garner the best step forward

Experience For Nds-servicenow Practice Architect Resume

• Integration experience with: LDAP, SCCM, SCOM
• Excellent knowledge of web languages: JavaScript, Ajax, HTML, CSS and ServiceNow APIs
• Strong process background specifically within the ITSM domain
• Service Portal implementation experience
• Advanced experience with ServiceNow or ITSM tool configuration and custom development
• Relevant experience in professional services or customer support operations
• ITSM systems integration and/or implementation experience

Experience For Servicenow Consultant / Architect Resume

• Advanced experience with ServiceNow or ITSM tool configuration and custom
• Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
• Information technology architecture analysis experience (like security and design patters; sequence, component, and activity diagrams; UML; etc.)
• Experience with REST and SOAP API integrations
• ServiceNow integration and/or system administration experience
• Solutions architecture experience

Experience For Watson Servicenow Architect Resume

• Hands on experience of multiple implementations of the core suite of ITSM applications
• Implementation experience with other ServiceNow applications: e.g. Orchestration, Service Watch, etc
• Experience as a Technical Architect
• Strong familiarity with Service Desk Operations and Processes
• Develop strong client relationships and business opportunities

Experience For Servicenow Architect Remote Resume

• Experience of ServiceNow development and / or ServiceNow implementation
• Experience with ITIL, Service Management, HTML and CSS
• Experience in ServiceNow implementations
• Experience and knowledge of the ServiceNow platform development, administration, workflow and web services
• Effective communicator to the client, team members and management
• Strong knowledge of software development principles and design patterns

Experience For Servicenow Functional / Solution Architect Resume

• Mentoring and supporting the delivery team performing scoping activities, and reviewing their outputs
• Supporting sales calls and performing detailed scoping engagements
• Working knowledge of developing in ServiceNow, Java Scripting, AngularJS, CMDB Architecture
• Producing scoping outputs such as Statements of Work and Solution Designs
• Building proposals and designing tools and techniques for client presentation
• Working knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
• Programming expertise in Java, JavaScript or other functional programming languages

List of Typical Skills For a Servicenow Architect Resume

Skills for servicenow solution architect resume.

• Demonstrable experience and have proven ServiceNow Architecture skills within a large multi-site global financial environment
• Strong Portal development skills including HTML 5, CSS, CGI, PHP, JavaScript, D3.js, etc
• Excellent conflict management and negotiation skills to consistently achieve “win-win” results
• Experience with proven ServiceNow implementation and development experience
• Strong presentation development and Customer Presentation skills
• Strong interpersonal skills, customer-focused attitude and ability to deal with ambiguity
• Strong analytical skills and the ability to solve complex technical problems

Skills For IT Servicenow Architect Resume

• Advanced experience with ServiceNow and/or experience with other ESM software in a similar role (5+ years in similar role based on level)
• Strong Implementation experience on all core modules of the IT Service management product
• Proven ITSM product/solution development management experience
• Strong knowledge of, and deep experience with, ServiceNow ITSM modules, processes, data models and migration strategies
• Demonstrated experience with ServiceNow Import Sets and Transform Maps

Skills For Servicenow Solution Architect, Platform Owner Resume

• Experience with ServiceNow, to include extensive IT operational experience
• JavaScript / HTML experience and 2+ years of experience in ServiceNow customization and configuration in an enterprise environment
• Demonstrated ability to develop and maintain excellent long-term client / supervisor / peer relationships
• Exhibit deep sales and/or sales operations skills with a focus on profitability
• Ensures that solutions delivered have an excellent customer experience, are secure and scalable, comply with best practices and open standards

Skills For Servicenow Architect / Consulting Resume

• Experience in driving, supporting a governing major transformation
• Experience managing technical teams in complex, dynamic environments; collaborating with and managing teams across multiple projects
• Experience in building out ServiceNow Implementation and Support Strategies, Plans and staffing models
• ITIL Foundations Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days
• ServiceNow Administrator Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days
• ServiceNow Implementation Specialist Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days

Skills For Servicenow Solutions Architect Resume

• Experience with user acceptance testing (UAT), including test script creation, execution and signoffs
• Experience building and coding Configuration Management Databases (CMDB)
• Experience with other ServiceNow products including: Enterprise Service Management, Business Service Management and IT Operations Management
• Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered
• Proven approach to choosing the right ServiceNow classes, levels, attributes and relationships
• Demonstrated understanding of ITIL practices

Skills For Nds-servicenow Practice Architect Resume

• Experienced in using needed tools and development toolkits to build services on an enterprise-class platform
• Create and maintain strong relationships with your stakeholder network, ensuring products and services are relevant and meet the required outcomes
• Proven success working in Enterprise level ITSM projects
• BS in Computer Science, Engineering, or Information Technology or equivalent experience
• Identifies opportunities to combine similar solution needs or consolidate existing platforms into the ServiceNow ecosystem
• Business Service mapping experience

Skills For Servicenow Consultant / Architect Resume

• Experience with the following modules: GRC, CSM, Sec-Ops, ITOM, HR
• Extensive experience with ServiceNow Reporting and Performance Analytics
• Experience working with ITSM solutions in an enterprise environment
• Mentors and drives ServiceNow developers in determining effective governance model and most efficient solution delivery processes
• Participate in human-centered design when appropriate to build understanding of user experience

Skills For Watson Servicenow Architect Resume

• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Experience implementing best-practices and procedures
• Organize and prioritize development efforts, interfacing with vendors and management developers and system administrators
• Solve unique and complex problems that have a broad impact on the business requiring a solid technology design solution
• Demonstrated ability to influence and consult, while providing thought leadership to stakeholders
• MBA, BSc/BA IT or Computer Science, or equivalent related experience
• ITSM Experience: Incident, Problem, Change Management, Knowledge, Service Request Management, Configuration, Asset and Event Management

Skills For Servicenow Architect Remote Resume

• Enterprise Architecture Development – Skilled (ServiceNow)
• Information Security - Skilled
• IT Management – Skilled
• Service Level Management - Skilled
• Technical Specialism - Skilled
• Commercial Awareness - Skilled
• Experience and knowledge of ServiceNow client and server-side scripting, APIs
• Experience integrating multiple systems in an organization with ServiceNow through SOAP and REST APIs

Skills For Servicenow Functional / Solution Architect Resume

• Experience with ServiceNow configuration
• Experience with ServiceNow development
• ErviceNow development experience and 3-5 years ITSM and Java development
• Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations
• Experience designing and implementing enterprise software applications
• Customer Deployment Experience leading complex ServiceNow implementations
• Experience with all Aspects of the ServiceNow Platform Architecture including but not limited to
• Advanced Platform Integration experience required including SOAP, REST, JDBC, FTP, and Scripted
• Experienced and Comfortable Presenting to large Audiences

List of Typical Responsibilities For a Servicenow Architect Resume

Responsibilities for servicenow solution architect resume.

• ServiceNow design and development experience
• Designs effective application solutions within the agile project lifecycle
• Collaborate with stakeholders to track, prioritize, and implement enhancement requests
• Experience as a key technical resource for large scale ITSM solutions
• Experience as a ServiceNow Architect or ServiceNow Solution Consultant
• Extensive experience with Incident Management, Service Request, Problem Management, Change Management, Discovery, and CMDB

Responsibilities For IT Servicenow Architect Resume

• Proven successful oversight of ServiceNow implementations
• Experience in a sales or customer facing role
• Experience in managing budgets (is there a better way to say this?)
• Knowledge of new and emerging technologies and industry good practice for architecture within and related to ServiceNow platform
• Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases
• Experience with ServiceNow Content Management System
• Coordinating, administering and supporting activities related to data planning and recovery of IT projects

Responsibilities For Servicenow Solution Architect, Platform Owner Resume

• Creating, documenting, and communicating Architectural Information workflows to all stakeholders
• Being involved in solving moderately complex problems and/or conducting moderately complex analysis
• Managing a range of consulting activities with magnitude of revenue [amount range] [currency]
• Providing guidance to design and development resources in converting architecture to design, development and implementation
• Defining strategic solutions and tactical implementation approaches to support client needs
• Owning detailed project effort estimates and associated resource plans

Responsibilities For Servicenow Architect / Consulting Resume

• Understanding of various modules provided by ServiceNow with knowledge of how to integrate them together
• Leading teams in excess of [number] people
• Understanding of suite of modules provided by ServiceNow with a knowledge of how to integrate them together
• Creating integrations with 3rd party and internal tools
• Maintaining awareness of current business and industry issues / trends and incorporate into architecture design as appropriate
• Understanding of SOAP, REST, JSON technologies
• Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow, driving platform expansion and adoption
• Provide mentoring and training to peers and colleagues in the organization
• Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies

Responsibilities For Servicenow Solutions Architect Resume

• Participate in growing and enhancing internal process for successful client delivery
• Leads and provides design for, but not limited to: screen tailoring, workflow administration, portal design, application & data integration, custom scripting
• Architect new ways of solving problems using the ServiceNow platform
• Support and enhance reporting solutions within ServiceNow and through external reporting solutions to support business goals
• Advances architecture roadmap for business area(s) by recommending third party/cloud solutions and Prototyping initiatives

Responsibilities For Nds-servicenow Practice Architect Resume

• Plays an active role in creating and communicating new technical solutions to business partners
• Complete release documentation (developing and maintaining all incremental enhancements, instrumentation and functionality per module)
• Lead architecture and solution design review and development for new and existing initiatives
• Establishes auditing procedures and periodic external reviews to ensure continued system and data integrity.
• Performs solution walkthroughs with Process Owner(s) and testing team/s
• Identifies opportunities to improve the product offerings from a quality, controls & capabilities perspective while also defining best practices
• Provides leadership and participates in vetting new requirements on the ServiceNow platform

Responsibilities For Servicenow Consultant / Architect Resume

• Develop working relationship with internal Sales and Client Account Leads
• Support pre-sales meetings with prospective and existing clients
• Leverage and adapt existing assets for new opportunities
• Formulate testing approach, test cases and document them
• Participate / conduct code walkthroughs. Develop coding standards
• Conduct in-person and virtual training sessions for stakeholders as appropriate
• Coordination of production version updates from Calgary release through Fuji, including analysis of upgrade issues to Geneva
• Automation of routine tasks through ServiceNow including design, creation and administration of key components such as

Responsibilities For Watson Servicenow Architect Resume

• Actively participates in pre-sales process in scoping new opportunities,
• Complete job responsibilities utilizing predefined release and change management processes
• Contribute to continuous improvement of processes, standards, policies, working methods, and tools
• Relentless pursuit of quality and complete adherence to coding and quality standards
• Stay current with capabilities of ServiceNow platform and be proactive about knowledge sharing
• Assist in defining service management strategy for the enterprise
• Deep understanding of ServiceNow platform capabilities
• Participates in efforts to set technical direction and build capabilities in the engineering organization

Responsibilities For Servicenow Architect Remote Resume

• Drive technical excellence and implementation of best engineering practices for the ServiceNow Platform
• Ensures the tool planning meets the strategic need of the implementation effort
• Coordinates technology product selections and tailoring
• Supports cross team early launch planning from a technology perspective
• Identifies ongoing support and maintenance for technologies chosen

Responsibilities For Servicenow Functional / Solution Architect Resume

• Provides information on new and changing technologies to implementation teams
• Assist customers with understanding ServiceNow, and Agile approaches
• Designs and develops ServiceNow technical solutions, including integrations with external systems
• A ServiceNow Administrator / Architect with an understanding of core ITIL practices
• Lead requirement gathering, analysis and translate them into functional specification
• Integrations using web-services and MID server
• Any one of the following certifications
• Accountable for operational performance of support and development partners ensuring they meet their contractual obligations and relevant Service Levels

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• ServiceNow Developer Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on ServiceNow Developer Resumes:

• Design, develop, and implement ServiceNow applications, including customizations, integrations, and workflow automation
• Develop custom applications and reports using ServiceNow scripting languages, such as JavaScript, HTML, and CSS
• Troubleshoot and debug ServiceNow applications and integrations
• Create and maintain technical documentation for ServiceNow applications
• Monitor and optimize ServiceNow performance
• Develop and maintain ServiceNow security policies and procedures
• Develop and maintain ServiceNow integrations with other systems
• Develop and maintain ServiceNow automation processes
• Develop and maintain ServiceNow customizations and custom objects
• Develop and maintain ServiceNow reports and dashboards
• Develop and maintain ServiceNow training materials and user guides
• Develop and maintain ServiceNow best practices and standards

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

ServiceNow Developer Resume Example:

• Developed and implemented a custom ServiceNow application for a client, resulting in a 25% increase in efficiency and a 15% reduction in errors.
• Collaborated with cross-functional teams to troubleshoot and debug ServiceNow applications, resulting in a 30% reduction in downtime and improved user satisfaction scores.
• Created and maintained technical documentation for ServiceNow applications, ensuring compliance with industry standards and best practices.
• Developed and maintained ServiceNow integrations with other systems, resulting in a 20% increase in data accuracy and a 10% reduction in manual data entry.
• Developed and maintained ServiceNow automation processes, resulting in a 30% reduction in manual tasks and improved team productivity.
• Developed and maintained ServiceNow customizations and custom objects, resulting in a 15% increase in system flexibility and improved user satisfaction scores.
• Designed and developed a ServiceNow reporting dashboard, resulting in a 25% increase in data visibility and improved decision-making processes.
• Monitored and optimized ServiceNow performance, resulting in a 20% increase in system speed and improved user satisfaction scores.
• Developed and maintained ServiceNow security policies and procedures, ensuring compliance with industry standards and best practices.
• ServiceNow Application Development
• ServiceNow Integration
• ServiceNow Automation
• ServiceNow Customization
• ServiceNow Reporting and Dashboards
• ServiceNow Performance Optimization
• ServiceNow Security and Compliance
• Cross-functional Collaboration
• Troubleshooting and Debugging
• Technical Documentation
• Industry Standards and Best Practices
• Process Improvement
• Team Productivity
• User Satisfaction
• Data Accuracy and Visibility

Top Skills & Keywords for ServiceNow Developer Resumes:

Hard skills.

• ServiceNow Development
• ServiceNow Administration
• ServiceNow Scripting
• ServiceNow Workflow
• ServiceNow Reporting
• ServiceNow Security
• ServiceNow Catalog Management
• ServiceNow Service Portal
• ServiceNow Performance Analytics
• ServiceNow ITSM Implementation

Soft Skills

• Problem Solving and Critical Thinking
• Attention to Detail and Accuracy
• Collaboration and Teamwork
• Adaptability and Flexibility
• Time Management and Prioritization
• Communication and Interpersonal Skills
• Analytical and Logical Thinking
• Customer Service and Support
• Self-Motivation and Initiative
• Creativity and Innovation
• Active Listening and Feedback Incorporation
• Continuous Learning and Improvement

Resume Action Verbs for ServiceNow Developers:

• Troubleshot
• Implemented
• Streamlined
• Collaborated
• Architected

Generate Your Resume Summary

Resume FAQs for ServiceNow Developers:

How long should i make my servicenow developer resume, what is the best way to format a servicenow developer resume, which keywords are important to highlight in a servicenow developer resume, how should i write my resume if i have no experience as a servicenow developer, compare your servicenow developer resume to a job description:.

• Identify opportunities to further tailor your resume to the ServiceNow Developer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for ServiceNow Developers:

Servicenow developer, cloud developer, cloud engineer, application developer, backend developer, full stack developer, software developer, software engineer.

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Servicenow developer & cloud infrastructure engineer resume, providence, ri.

PROFESSIONAL SUMMARY:

• Around 7+ Years of experience in IT Industry with ITIL and ITSM solutions & with 5+ years expertise in Design, Development & Administrating AWS with Terraform and ServiceNow Cloud Management Platform and DevOps experience with Continuous Integration and Continuous Deployment tools, Jenkins, Ansible, AWS Cloud Formation, Kubernetes.
• 3+ Years of experience in software configuration management (SCM) process, DevOps, Build/Deploy/Release management, AWS, Azure cloud and Linux distributions.
• Well - versed in developing Client Scripts, Business Rules, UI Actions and UI policies to meet the business requirements.
• Worked on CMDB data loads. Discovery of Servers, Network Devices using multiple MID servers configured for discovery schedules
• Experience in cloning between different instances of ServiceNow and performing post clone check activities.
• Worked as a SME for ServiceNow implementation of Service Catalog and CMDB & Cloud Management Platform for AWS & Azure.
• Experienced in Amazon Web Services (AWS) services like EC2, S3, VPC, ELB, EBS, Glacier, RDS, CloudWatch, Security Groups, Code Commit, Code Pipeline, Code Deploy, Auto scaling, Cloud Formation, Cloud Trail, IAM, SNS.
• Experience in Terraform for creating stacks of VPCs, EC2s, ELBs, Security groups, SQS queues, S3 buckets in AWS and updated the Terraform Scripts based on the requirement on regular basis.
• Hands-on experience in Cloud Formation template for creating AWS infrastructure containing VPCs, ELBs, Security groups in AWS and updated the Cloud Formation Scripts to build the AWS services with the paradigm of Infrastructure as a code based on the requirement on regular basis.
• Experience in working with Scheduling, deploying, managing container replicas node cluster using Kubernetes and creating Kubernetes clusters work with frameworks running on the same cluster resources
• Experienced in working with groovy scripts in Jenkins to execute jobs for a continuous integration pipeline where ‘Groovy Jenkins Plugin’ and ‘Groovy Post Build Action Plugin’ is used as a build step and post-build actions.
• Experienced in Branching, labeling and Analyzing and resolving conflicts related to merging of source code in GIT
• Experience in Working with Ansible Playbooks for zero-downtime installation, upgrade, downgrade, and uninstall processes (MongoDB, Redis, and MySQL) also Managed Ansible Playbooks with Ansible roles. Used file module in Ansible playbook to copy and remove files on remote systems.
• Experience in designing, Installing and Implementing Ansible configuration management system and writing Playbooks for Ansible using YAML for maintaining roles and deploying applications.
• Experienced in building Ansible Playbooks with Python SSH as the Wrapper to Manage Configurations of AWS Nodes and test playbooks on AWS instances using Python and run Ansible Scripts to provision Dev servers.

TECHNICAL SKILLS:

Cloud Computing Services: AWS, Azure

Config Management: Terraform, Ansible, Ansible tower

Versioning Tools: GIT, Bit Bucket

CI/CD Tools: Jenkins, Kubernetes, AWS Cloud Formation.

SecOps & APM: Splunk, SolarWinds., AppDynamics

Middleware Administration: JBoss, WebLogic

ITSM Tools: ServiceNow (Geneva, Helsinki, Istanbul, Kingston, London, Madrid)

ITOM: Discovery, Service Mapping, Cloud Management Platform, Event Management

ITSM: Incident, Problem, Change Management, Knowledge Management, Asset Management.

Web Technologies: XML, HTML, Java Script, Excel, PowerPoint

Database: SQL server 2012,2008 R2/2008, MySQL

Operating System: W in d o w s NT /2000/2010, Linux, Centos, RedHat Linux

Defect Tracking: Jira, ServiceNow Agile module

M e t ho do log ies: Ag ile, SDLC, W ater f all, Scru m, C M MI, I TI L

GUI/Tools: Visual Studio 2005/2008, MS Office, XML, HTML, SOAP, REST Web Services

PROFESSIONAL EXPERIENCE:

Confidential, Providence, RI

ServiceNow Developer & Cloud Infrastructure Engineer

Responsibilities:

• Created AWS Launch configurations based on customized AMI using Ansible and use this launch configuration to configure Auto Scaling Groups.
• Developed AWS Lambda functions using Python Boto3 for automation including auto remediation of resources not compliant with standards like Auto encrypting S3 buckets, Auto enable tags, termination of EC2 Instance using tag as trigger, Auto enabling of Logging to ELB resources & publishing the logs into S3 bucket.
• Defined AWS infrastructure as code by making use of various Terraform AWS modules to create VPC, subnets, EC2 instances, RDS, S3 buckets. Also worked on Modularizing the Terraform scripts to ensure reusability.
• Worked on enabling API gateway by working on both AWS Cloud Formation template and API gateway extension to swagger that handles all API calls providing features like processing, monitoring, authorization, access control and traffic management to various AWS services (Lambda functions).
• Responsible for integrating AWS with Apptio to create cost transparency reports leveraging the cost allocation tags to report at a granular level & Auditing the Enterprise accounts for any Non - Standard Resources
• Responsible for deploying RedHat Linux & Windows based custom AMI’s hardened with enterprise standards & Worked on a POC to automate the build of Custom AMI’s using Packer.­­­­­­­­
• Configured Amazon Cloud Watch with Amazon EC2 instances for monitoring the log files, store them and track metrics.
• Integrated Terraform with Jenkins to achieve Blue Green Deployments by changing the Route 53 configuration or ELB configuration
• Developed Cron jobs and Shell Scripts for automating administration tasks like file system management, process management, backup and restore.
• Worked on a Kubernetes Container Orchestration solution within AWS, leveraging KOPS, which allows easy management, creation and recovery of AWS assets.
• Created fully automated CI/CD build and deployment infrastructure and processes for multiple projects using Jenkins, Docker, Kubernetes, Helm and Bitbucket.
• Provisioned the highly available EC2 Instances using Terraform and Cloud Formation and wrote new plugins to support new functionality in Terraform.
• Automated the development process for deployment of the Applications, Containers and Provisioning Public Cloud Environments with Terraform, Ansible, Docker and Kubernetes.
• Worked on ServiceNow Cloud Management to optimize cloud operations and extend the power of the Now Platform to accelerate the cloud strategy in the enterprise.
• Worked with scheduling and leasing for all new cloud requests with budget alerts to understand overall costs associated to users or groups to provide cost transparency for cloud users to optimize resource consumption based on defined budgets and quotas.
• Design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data and Building the relationships.
• Defined key Cloud portfolios and ensure they are managed and then supporting asset centric portfolio management disciplines.
• Utilized Java scripting in Business rules, Client Scripts, UI policies, & UI actions to deliver solutions that automate & audit business processes to customize the instance as per Business needs.
• Involved in working with process owners to develop workflow, Implement the workflows in Service Applications & administer the tools & enhanced requests by Java scripts.
• Ensured secure and reliable communications, by using Discovery process to communicate with Cloud infrastructure through Several MID Servers & Development of requirement integration components (SSO, LDAP, SOAP).
• Configured ServiceNow to integrate with AWS to Create Resource Profiles, configure governance, Populate the Cloud Service Catalog using Blueprints & Hands-on experience with trouble shooting several issues of ServiceNow integration with Cloud Management.
• Created compute profile, and security profile for the new infrastructure requirements and map it to Cloud Resources & Investigated performance issues, learn troubleshooting tools, and use system logs to find issues.
• Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
• Configuration of Email Notification and Alerts to notify users about specific activities in the system & Involved in development of Cloud Management Platform.
• Managed data with Tables, the CMDB, Import Sets, and Update Sets & Created, monitored, modified, and published Service catalog workflows with approvals.
• Provide on-going technical assistance and software configuration/ customization to include screen tailoring, workflow administration, report set-up, dashboards, data imports, LDAP integration, custom scripting and third-party integrations.
• Developed solutions using JavaScript, Ajax, Web Services, SOAP and other web technologies to integrate ServiceNow with internal/ external systems and tools & Worked on Cloud connections and credentials management through ServiceNow.
• Configured ServiceNow to receive any instant notifications of any configuration changes in cloud environment & populate the CI’s into CMDB.
• Responsible for the planning, identification, executing the upgrade of ServiceNow platform from London to Madrid.

Confidential, San Francisco, CA

Ser vice Now De ve l oper & Infrastructure Admin

• Developer for Service Catalog, Service Requests configurations, AD Integration using SAML, Integration of federated CMDB through ServiceNow Mid-Server technologies, Incident Management, Problem Management, Knowledge Management and Change Management workflows and respective customization.
• Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
• Actively discovering Servers, Network devices, Databases available in the organization by scanning the IP ranges.
• Integrated Application management system with ServiceNow to get the data into Business Services class and created Business Service Mapping relationships using the discovered servers and databases & Implemented bi-directional integration between ServiceNow and Jira using Rest Web Services.
• Created an UI action in ServiceNow to create an on-demand Jira case for scenarios not matching the integration conditions.
• Actively discovering Servers, Network devices, Databases available in the organization by scanning the IP range & Implemented Data Sources and created transformation maps to import the data into the ServiceNow from different data sources.
• Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job Actively discovering Servers, Network devices, Databases available in the organization by scanning the IP ranges.
• Created scripts like Client Scripts, Business rules, Script Includes, UI scripts and UI Policies to customize the instance as per Business needs.
• Responsible for access control, security, minor enhancements such as form or workflow editing, and UAT/Regression testing of any development.
• Enabled the cloud management V2 plugin in POC instance and exploring the features of the plugin to read the instance tags and provisioning features.
• Developed UI Appearance for Service Catalog Requests & used Glide Scripting for creating UI Action and Business rules.
• Created GROUPS for set of users and used them for approval, assignment, receiving notifications & Used Access Control Rules for securing and providing the right access to right person/role.
• Integrated the Alerts raised in AWS/AZURE as inbound Events. Triggered Incidents with the predefined priority and severity.
• Experienced in developing Terraform templates on AWS environment, Deployed, automated & managed AWS cloud-based production & staging environments using Terraform.
• Worked on creation & Management of custom AWS Machine Images, EC2 transit gateways, EC2 Instance resources, ECS tasks using Terraform.
• Created Terraform template for Management & creation of the S3 buckets including Public access configuration, adding inventory configuration, S3 bucket metric configuration
• Used AWS Cloud Formation templates for provision the infrastructure necessary to create development, test and production environments and configured users and groups using the Amazon Identity and Access Management (IAM) using MFA multi factor authentication to secure AWS accounts.
• Designed, configured and deployed AWS for a multitude of applications utilizing the AWS stack, focusing on High-Availability, Fault tolerance, and Auto-scaling and involved in Architect, Build and maintain Highly Available secure multi-zone AWS cloud infrastructure utilizing with AWS Cloud Formation.
• Configured SSH, SMTP, Build Tools, and Source Control repositories in Jenkins. Installed multiple plugins to Jenkins and configured Proxy to get auto updates and worked in Jenkins server Capacity planning and wrote Watchdog scripts for Jenkins server restarts and Expect scripts for Jenkins remote agents.
• Wrote Ansible playbooks for the automation & Migration that was defined through tasks using YAML format and run Ansible Scripts to provision Dev servers.
• Installed and Implemented Ansible configuration management system and used Ansible to manage Web applications, configuring Files, Users, Mount points and Packages.
• Created inventory, job templates and scheduling jobs using Ansible Tower and managed Ansible roles from Ansible Galaxy to automate the infrastructure, implemented and designed AWS virtual servers by Ansible roles to ensure deployment of web applications.
• Worked on Ansible along with Ansible Tower can be used to automate different software development processes all over the organization. Deployed the java application into web application servers like Apache, Tomcat.
• Used Kubernetes for the orchestration and configured Kubernetes master which in turn uses API objects to get the desired state for the Cluster.
• Created Kubernetes Pods which encapsulates an application container or more container storage resources and unique network IP to govern the shared resources.
• Implemented rapid-provisioning and life-cycle management for Cent Os Linux server and skilled in supporting WebSphere, Web logic, and JBoss application Server.
• Good Working knowledge of Build scripts and automated solutions using various scripting languages like Shell , Python and YAML .
• Installing, configuration and maintenance of Web servers (apache), App Servers (Tomcat) and Database servers (SQL, MySQL, Oracle) and OS (RedHat Enterprise Linux, Sun Solaris, CentOS, Windows)

Confidential, CA

ServiceNow Developer & Application Engineer.

• Implementation and Administration of ITSM (Incident, Problem and Change) Management Processes, Building Service Catalog, CMDB (Configuration Management Database) Maintenance and Custom Application Development in Service-Now.
• Managed cloud service operations through a single platform for better enterprise standardization of the resources that support your business services.
• Worked on deploying webservers, Cloud resources into AWS & Azure environments by integrating ServiceNow with the service provider.
• Developed a unified view of resource usage to help control IT cost and cloud provider spending, and to provide transparency for various cloud resources in ServiceNow.
• Involve in migration between various environments in Service-Now using update sets and import sets between Helsinki, Istanbul and Jakarta.
• Managed a large deployment of RedHat Linux instances systems with Terraform and provisioned virtual servers in AWS EC2.
• Worked on creating, updating, deleting, & provisioning of Ec2 Instance resources using terraform templates.
• Created Terraform templates for providing gateway in to the VPC, managing default AWS network, managing security groups, Providing resource to manage a AWS VPC subnets.
• Used Terraform templates for mechanisms to deploy containers with configuration data using Config map.
• Created terraform template to attach managed IAM policy to user, roles & groups & worked on AWS code deploy application to be used as basis for deployments.
• Created AWS S3 buckets, performed folder management in each bucket, managed cloud trail logs and objects within each bucket and automate AWS services which include web servers, ELB, Cloud Front Distribution, Database, EC2 and Database security groups, S3 bucket and application configuration.
• Worked on AWS Auto Scaling for providing high availability of applications and EC2 instances based on the load of applications by using AWS CloudWatch and created EC2 Instances by setting up AWS VPC with different kind of private and public subnets based on the requirements for each of the applications.
• Setup Load balancers in front of auto scaling groups in AWS to create a dynamically scalable production environment to handle large swings of load and used Cloud Front to deliver content from AWS edge locations to users, allowing for further reduction of load on front-end server.
• Created Jenkins jobs for automating process of restarting sterling agents in different agent boxes and build boxes by integrating and customized for Environments which includes Prod & Preprod, worked on building and deploying through Jenkins.
• Worked with Docker Swarm manager to maintain worker nodes and Orchestration. Integrating Docker Swarm with Docker Daemon and initiated Micro services application through Docker and Kubernetes cluster formation for scalability of the application, and creation of Docker images, upload/download in and out from the Docker Hub.
• Worked with the Docker to package an application with all of its dependencies in to a standardized unit for software development, launching and Debugging Docker Container, Installing/setup Docker host in environment, Integrating Docker and Mesos to monitor container status.
• Implemented CI/CD Pipelines for automated prod deployments in AWS by integrating with other systems like Jenkins, Chef and HP Service Manager using REST APIs and used security groups, network ACLs, Internet Gateways, NAT instances and Route tables to ensure a secure zone for organizations in AWS public cloud.
• Used Jira tracking tool for both hosted and local instances for issue tracking, workflow collaboration and tool-chain automation.
• Setup and Configure Continuous Integration Jenkins, ability to checkout code from TFS, compile, package and distribute across LINUX servers and responsible for User Management, Plugin Management and End-to-End automation of Build and Deployment process using Jenkins.
• Building & configuring Red Hat Linux systems over the network, implementing automated tasks through crontab, resolving tickets according to the priority basis.
• Worked on network services (processor load, disk usage & system logs) and host services like SNMP, FTP, SSH, HTTP, UDP, TCP/IP and SMTP.

Confidential, Cherry Hill, NJ

Ser vice Now Developer

• Involved in integration and changes about the Service-Now tool & As a Service-Now developer, generated Buttons and context menus using UI actions on forms and lists.
• Creating scheduled tasks, monitoring the ticket queues and generating statistics.
• Interacted with ITSM Tools like BMC Remedy, HP Service Manager and their implementation.
• Involved in migration between various environments in Service-Now using Update Sets and Import Sets.
• Worked with reporting and configuring service level agreements (SLAs).
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
• Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service-Now.
• Created data sources and loaded the Service-Now tables with different data formats.
• Involved in creation of reports, dashboards in Service-Now
• Strong working knowledge of various Service-Now components such as Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, Mobility and Service Request Management.
• Imported Configuration Items (CI) from third party applications using import set tables.
• Hands on experience in ITSM platform (Service-Now, Remedy, Remedy Force).
• Expertise in Design and developing custom applications in Service-Now and utilize its potential in PaaS (Platform-as-a-service) and SaaS (Software-as-a-service).
• Designed email templates by using html, jelly scripting, and used them in notifications.
• Provide advanced support for Service-Now by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis.
• Experience on Glide and Jelly Scripting, Java Script, HTML, XML, AJAX.

Confidential, Cardinal Health, OH

ServiceNow Admin

• Involved in requirement gathering sessions and creation of functional and technical design documents as per the requirements.
• Implementation, Customization and Maintenance of ITIL modules such as Asset, Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service-Now.
• Extensively worked on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies.
• Extensively worked with integrations between Service-Now and third-party application like BMC Remedy.
• Involved in creating reports in Service-Now and schedule the report generation in Service-Now.
• Developed custom probes and sensors to populate CMDB with pertinent asset data via JavaScript, Perl and Power Shell.
• Expert in AJAX, JavaScript, JQuery, prototype and Jelly scripting used in Service-Now.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, JSON, CSS, HTTP, and HTML5.
• Involved in automating the routine production support activities using Power Shell and VB Scripting.
• Worked on loading the data into Service-Now using import sets.
• Imported data from various data sources (FILE, JDBC) using import sets and transform maps.
• Experience in data modeling, database design, SQL and PL/SQL Programming.
• Experience in developing Crystal reports and converting crystal reports to Business Intelligence and Reporting Tool (BIRT) reports for web applications.

Confidential

Java developer

• Extensively involved in designing and creating the database required for the project in Oracle database.
• Extensively involved in the design & development of java components
• Design and development of soft scripting tools for customer segmentation & Auto Allocation of accounts and load balancing.
• Used Rational Rose for the Use Case Diagrams, Class Diagrams and Sequence Diagrams to represent the detailed design phase.
• Designed and implemented the system configuration file using XML parsers (SAX/DOM).
• Developed a web-based reporting for Credit Monitoring System with HTML, JSTL, Custom tags.
• Extensively involved in designing data structures and algorithms to provide various functionalities
• Developed user interface on Jakarta Struts Framework using JSP and HTML.
• Used Java/J2EE Design patterns like Business Delegate, Session Facade, Data Transfer Object (DTO) and Service Locator in the project extensively, which facilitates clean distribution of roles and responsibilities across various layers of processing.
• Extensively involved in debugging the system using Log4J.
• Developed Struts Action Class which route submittals via Business Delegate to Business appropriate components and render retrieved information.
• Developed the application using eclipse on Web Sphere & used Web services for transmission of large blocks of XML data using SOAP.
• Used XML and SOAP with SAX parser to transfer data between applications & utilized Entity Java Beans for persistence.
• Used SQL stored procedures with JDBC API for storing, updating user request & Participated in database design using Oracle10g.
• Used Web-sphere Application Server for deploying various components of the application.
• Used WebSphere Application Development for developing the application.
• Provided 24x7 System Administration support for Red hat Linux servers and resolved trouble tickets on shift rotation basis.
• Install and configure DHCP, DNS (BIND, MS), web (Apache, IIS), mail (SMTP, IMAP, POP3), and file servers on Linux servers.
• Worked with system, network, security, & storage engineering teams to prepare & configure new servers for the VMware ESX environment.

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