job problem solving

Best Careers for Problem Solving: Top Opportunities for Critical Thinkers

Problem-solving is a highly sought-after skill in today’s job market, as it plays a critical role in finding solutions to complex problems and driving innovation across various industries. Whether it’s science, technology, education, or healthcare, professionals with a knack for identifying issues and developing effective strategies to address them are invaluable assets in any organization. By pursuing a career that aligns with their natural strengths, individuals with strong problem-solving skills can have a fulfilling and successful career while making a significant impact in their chosen field.

To effectively navigate and excel in these careers, professionals must be able to adapt their thinking approach, utilize various methods and tools, and stay current with education and training opportunities. By having a solid foundation in problem-solving skills, an individual allows themselves to access a wide array of specific careers that not only demand these abilities but also provide a sense of accomplishment and satisfaction. In various industries, management and decision-making skills play an essential role in maximizing problem-solving capabilities and ensuring sustainable growth.

Key Takeaways

Understanding problem solving.

Problem solving is a critical skill in many careers, as it involves the ability to identify, analyze, and resolve issues or challenges that one may encounter in their work. Problem-solving skills are closely related to analytical skills and analytical thinking, both of which involve breaking down complex information into simpler, more manageable components. This process often includes brainstorming, creativity, teamwork, and solid decision-making abilities.

In many job roles, employees are expected to exhibit strong problem-solving skills, as they contribute significantly to the company’s overall success. These skills enable them to tackle various challenges and develop innovative solutions. One key aspect of problem solving is the ability to think critically in order to assess the situation and determine the best course of action. This may involve weighing the pros and cons of different options, understanding the risks involved, and making a decision that will yield the best possible outcome.

Strong problem solvers also exhibit flexibility in their thinking. They are open to various perspectives and approaches, and can adapt their strategies based on new information or changes in circumstances. This level of adaptability is essential for navigating the rapidly evolving workspaces of today, where new challenges continually emerge.

In summary, problem-solving skills are crucial for success in many careers, and involve a range of abilities, including analytical thinking, brainstorming, creativity, teamwork, and decision-making. A strong problem solver is adaptive, open to new perspectives, and capable of working effectively with others, all of which contribute to their ability to navigate complex challenges and find viable solutions.

Role of Problem Solving in Careers

Careers in actuarial science demand a keen ability to analyze data and develop models to predict future events. Actuaries play a significant role in the insurance and finance industries, where they help businesses navigate complex risk management scenarios. This occupation combines strong problem-solving, mathematical, and statistical skills, making it ideal for individuals who are critical thinkers and possess quantitative aptitude.

In the field of computer science , problem-solving skills are critical to success. This includes roles such as software developers, who are responsible for designing and coding computer programs, as well as project managers, who oversee the development process. These individuals use their problem-solving abilities to troubleshoot issues, optimize system performance, and create innovative solutions to meet client needs.

Professionals in other fields, such as accounting , chemistry , law , radiology , financial analysis , and education administration , also depend on problem-solving skills to excel in their roles. Whether they are diagnosing medical conditions, crafting legal arguments, or managing budgets, these individuals apply critical thinking and problem-solving techniques to navigate complex situations and achieve success.

In conclusion, problem-solving is an essential element for success across various careers and industries. Professionals with strong problem-solving abilities can contribute positively to their organizations, innovate solutions, and drive growth.

Problem Solving in Science and Mathematics

Engineering is one such career path that emphasizes problem solving. Engineers design, build, and maintain structures, systems, and devices to solve real-world issues. They apply mathematical and scientific principles to their work, and their goal is to improve the quality and efficiency of products, systems, and services. This field includes various branches, such as civil, electrical, and mechanical engineering, providing a diverse range of opportunities for problem solvers.

Methods and Tools for Problem Solving

Effective problem-solving is a highly sought-after skill in today’s job market. Employees with strong problem-solving skills tend to be more productive, creative, and capable of working well in teams. There are several methods and tools available to help individuals and teams develop their problem-solving abilities and tackle complex issues.

In situations where data analysis is crucial, tools like root cause analysis, Pareto charts, or fishbone diagrams can be helpful. These tools allow teams to systematically analyze data and identify trends, patterns, or anomalies that may contribute to the problem.

Significance of Education and Training

The US Department of Labor highlights the importance of education and training in problem-solving careers by stating that higher-level positions often demand a stronger academic background, along with specialized training and certifications. 2 This demonstrates the correlation between proper education, training, and career success in problem-solving-based fields.

Using Occupational Information for Career Guidance

While exploring O*NET, users can also examine related occupations and industries, providing further insight into potential career paths. By evaluating various aspects of each occupation and considering the required education and training, individuals can make informed decisions about pursuing a career that aligns with their problem-solving abilities.

Specific Careers for Problem Solvers

Computer science is another field where problem-solving skills are highly valued. Computer scientists develop algorithms, build software, and tackle challenges in artificial intelligence and machine learning. Similarly, software developers combine their technical expertise with creativity to design and create innovative solutions for various problems.

Finally, chief executives are responsible for making high-level decisions for their organizations. They must have a strong grasp on the business landscape, innovative ideas, and excellent problem-solving abilities to lead their companies successfully through uncertain times.

Importance of Management and Decision-Making Skills

Moreover, decision-making in management often involves collaboration and teamwork. Managers need to communicate their vision and goals effectively, listen to inputs from team members, and be open to different perspectives and ideas . By fostering a collaborative environment, they can harness the collective intelligence of the team and achieve better results.

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How to Improve Your Problem-Solving Skills (and Show Them Off in Your Job Hunt)

Problem-solving skills are critical for any career path—no matter where you work or what job you have, you’ll face problems big and small all the time. If you want to succeed in your career, being able to effectively navigate (and solve!) those problems is a must. And if you’re on the job hunt, showcasing your problem-solving skills can help you land your dream gig.

But what, exactly, are problem-solving skills? What can you do to improve them? And if you’re looking for a new position, how can you show off your problem-solving skills during your job search to help you land an awesome job?

Consider this your guide to all things problem-solving. Let’s get started.

What Are Problem-Solving Skills and Why Are They Important?

“Problem-solving skills are skills that allow you to identify and define a situation that needs changing,” says Doug Noll , an attorney and adjunct faculty member at the Straus Institute of Dispute Resolution at Pepperdine University’s Caruso School of Law, where he teaches graduate-level classes in decision-making and problem-solving. Once you identify what needs changing, problem-solving skills also enable you to “identify the best outcomes, define potential processes for achieving the best outcomes, and evaluate how the process achieved (or failed to achieve) the desired outcome,” he says. “Every job imaginable involves problem-solving.”

Being able to effectively solve problems can help you succeed and impress, regardless of what kind of job you have or career you plan to pursue. “A person who sorts out problems and makes decisions—or at least brings potential solutions to the table—is seen as someone who can get things done,” says organizational consultant Irial O’Farrell , author of the upcoming book The Manager’s Dilemma: How to Empower Your Team’s Problem Solving . “This makes managers’ lives easier—and managers notice people who make their lives easier, who get things done, and who don’t have to be told [what to do] the whole time. In turn, opportunities are put their way, enhancing their career.”

And the further you progress in your career, the more important those skills become, Noll says. “As you rise in an organization, the problems become more complex, ambiguous, uncertain, and risky. Only people able to solve these types of problems are promoted.” So as you hone your problem-solving skills, you become more valuable to any organization—and will be able to climb the ladder more easily as a result.

The 6 Steps of Problem-Solving—and the Skills You Need for Each One

Problem-solving is a process. And, like any process, there are certain steps you need to take in order to get to the finish line:

Step #1: Identify and Assess the Problem

You can’t solve a problem if you don’t know what the problem is. So “the first step is to recognize that an issue—or potential issue—exists,” O’Farrell says. In order to do that, you’ll need “a certain amount of knowledge or awareness of what should be happening as compared to what is actually happening.”

Once you recognize there’s a problem, you’ll need to evaluate its potential impact. “Is this going to affect three people or 203 people? Is this going to cost us $10 or $100,000? How material is this issue?” O’Farrell says. “Being able to evaluate the size, impact, and costs [of a problem] is a key skill here.”

When you understand the scope of the problem, you’ll have a better idea of what you’re dealing with—and will be able to come up with appropriate, relevant solutions as a result.

Skills needed during this step of the problem-solving process include:

• Attention to detail
• Data collection
• Forecasting

Step #2: Get to the Source of the Problem

Once you know what the problem is (and what its potential impact might be), it’s time to figure out where the problem is coming from or why it’s happening—as identifying the source of the problem will give you key insights into how to fix it.

“Often we notice a problem because of its symptoms, rather than its root cause. As a result, it is common to focus on resolving the symptoms, rather than what is causing the symptoms,” O’Farrell says. But “by understanding the root causes, a better, longer-term solution can be identified.”

There are a variety of techniques to help you dig deeper and understand what’s causing the problem at hand. For example, a 5 Whys analysis could help you uncover the root cause of a problem by having you ask “Why?” five times in a row, with each “Why?” building off the previous answer. Or you might try the fishbone diagram —also known as a cause-and-effect analysis—which encourages looking at the different categories that could be causing a problem and brainstorming potential root causes within each of those categories.

During this stage of the problem-solving process, curiosity is key; you’ll need it to explore all the different factors that could be contributing to the problem.

• Analysis (including root-cause analysis)
• Brainstorming
• Critical thinking

Step #3: Brainstorm Potential Solutions

Once you’ve identified the problem (and the root of the problem), “the next step is to brainstorm potential options that will resolve it,” O’Farrell says.

How much brainstorming you’ll need to do will depend on the problem you’re dealing with. “If it’s a fairly small, straightforward issue, then identifying a few options might be sufficient,” O’Farrell says. Especially for a bigger issue, “Taking some time to think beyond the obvious might lead to a better and longer-term solution.”

The size and scope of the problem will also determine who needs to be involved in this step. In some cases, you may be able to brainstorm solutions yourself. But if you’re dealing with a larger, more complex issue, getting more people involved (and choosing the right people, i.e. those best equipped to handle the problem) is important. You’ll need to be able to judge what kind of problem it is and who to bring in to help and lead a productive brainstorming session.

One of the most important skills you’ll draw on at this stage is creativity. The more creative you are during your brainstorm, the more (and better) potential solutions you’ll be able to come up with—and the more likely one of those solutions will be the solution you’re looking for.

Skills you might need during this step of the problem-solving process include:

• Communication
• Meeting facilitation

Step #4: Evaluate Solutions

Once you have a list of potential solutions from your brainstorming session, the next step is to examine each one carefully and narrow down your list so only the best solutions remain.

In order to succeed during this stage of the problem-solving process, you’ll need to be able to dig into each potential solution and evaluate how viable it is. You may make a pros and cons list for each potential solution, talk through the benefits and drawbacks with your team, and then narrow down your options to the solutions that have the most potential upsides.

All the work you put into the problem-solving process up to this point will also come in handy as you’re evaluating which of your potential solutions might ultimately be the most effective. “Having a strong understanding of what the issue is, why it’s an issue, and what is causing it helps in being able to determine if each of the solutions will sort the issue out,” O’Farrell says.

• Fact-checking
• Prioritization

Step #5: Choose the Best Solution

Once you’ve narrowed down your list of potential solutions—and weighed the pros and cons of each—it’s time for you (or your supervisor or another decision-maker) to choose one.

“Depending on the type and impact of the issue and your role and authority, you may be the one making the decision or you may be presenting the issue and potential solutions to your boss,” O’Farrell says.

Knowing who should make the call is a key part of this step; if the problem is complex or will have a major impact on your organization that goes beyond your level of responsibility, it’s probably best to bring potential solutions to your boss and/or other stakeholders—and give them the final say.

• Decision-making
• Public speaking

Step #6: Implement the Decision and Reflect on the Outcome

Choosing a solution in and of itself doesn’t fix anything. You need to actually implement that solution—and do it well. That means developing a plan and coordinating with other key players in your organization to put that plan into action—which requires a host of skills (such as communication, collaboration, and project management).

Before you can hang up your problem-solving hat, you’ll also need to “go back and evaluate if the solution sorted out the issue” or if it caused any unintended consequences, O’Farrell says.

For example, let’s say your organization has a problem with taking too long to address customer service requests—and you rolled out a new ticket management system in order to deal with the issue. Once you implement that new system, you’ll want to follow up to make sure it’s allowing your customer service reps to deal with requests faster and hasn’t caused any new, different, or unexpected issues (for example, tickets getting lost in the queue or customers being less satisfied with the quality of support they received).

• Adaptability
• Collaboration
• Data analysis
• Goal setting
• Organization
• Project management
• Project planning
• Time management

How to Improve Your Problem-Solving Skills

Clearly, solving problems is a complex process—and it’s a process you need to nail if you want to grow in your career. But how can you improve your problem-solving skills so they can help you thrive in your career?

• Put on your student hat. One of the best ways to improve here is to study how to effectively solve problems. “Read case studies of complex problems,” Noll says. (For example, if you want to land a marketing job, you might search for case studies on how other companies were able to increase their qualified leads or drive more traffic to their website.) Noll also suggests reading books about different problem-solving techniques—or, if you really want to level up your skills, investing in a general course in critical thinking and problem-solving. “A good course should teach you how to think,” he says—and critical thinking plays a huge role in problem-solving.
• Try different brainstorming techniques. If you want to be a better problem solver, try pushing yourself to think outside of the box. “Learning some brainstorming techniques and expanding your thinking beyond the obvious solutions is also a way to make your problem-solving skills stand out,” O’Farrell says. Brainstorming techniques like brainwriting (a nonverbal brainstorming technique for teams) or rapid ideation (which pushes you to come up with as many ideas as possible in a short time frame) can help spark creative thinking—and help you become a more creative problem solver in the process.
• Ask expert problem-solvers how they solve problems. People in your professional (or personal!) life who excel at solving problems can be a great resource for leveling up your own problem-solving skills. “Talk to senior mentors about how they approached complex problems,” Noll says. “Get them to talk about their failures and mistakes,” he says, not just their successes. Seeing how other people solve problems and what they’ve learned from their experiences can help you approach problems in a different way and can make you a more versatile problem solver.
• Practice, practice, practice. Like with anything else, if you want to improve your problem-solving skills, you need to practice solving problems. “Most people jump to the easy, intuitive answer rather than [carefully thinking] through the problem,” O’Farrell says. So next time you’re confronted with a problem, rather than jump to a hasty solution, take your time to go through the entire problem-solving process. And if you don’t have any real problems to deal with? Attempting to solve hypothetical problems can be just as helpful.

How to Show Off Your Problem-Solving Skills During the Job Search

Recruiters and hiring managers are looking for people with problem-solving skills who can help them, their team, and their company achieve their goals even in the face of obstacles and setbacks. So if you want to stand out, nail the interview, and score the job, you’ll need to showcase your problem-solving skills throughout your job search.

Here are a few ways to show off your problem-solving skills:

On a Resume

You can show potential employers that you’re a problem solver right on your resume. As you write your bullets for each past job and other experiences, “Incorporate one main challenge that you had to overcome, and give a brief synopsis of how you approached it, what the solution was and, most importantly, what the positive outcome was,” O’Farrell says.

For example, let’s say you’re a marketing manager and you had to figure out a way to launch a new product with a minimal budget. Under your current role, you might include a bullet point that says:

• Launched new sunscreen line across digital and traditional channels with <$10,000 budget by exploring up-and-coming distribution channels and negotiating wide-scale distribution agreements, bringing in $60,000 in new product sales within 90 days of launch

O’Farrell also recommends using action verbs (like “ analyze,” “evaluate,” or “identify”) to call out your problem-solving skills on a resume.

In a Cover Letter

In your cover letter, you’ll have more room and flexibility to showcase your problem-solving skills—and you should definitely take advantage of the opportunity.

Noll suggests using your cover letter to tell a quick story (think two to three sentences) about when and how you’ve solved a relevant problem. In your story, you want to include:

• What the problem was
• How you approached it/came to a solution
• What the outcomes of your problem-solving were
• What lessons you learned

Another strategy is to highlight how you would use your problem-solving skills within the context of the role you’re applying for. “I’d recommend reviewing the job description and identifying what types of problems you might have to deal with in the role,” O’Farrell says. Then you can speak directly to how you might approach them.

For example, let’s say you’re applying for an executive assistant position that requires extensive scheduling and calendar management for an exec who is often traveling for business. In that situation, you might explain how you’d solve the problem of scheduling while the exec is out of office (for example, by developing an appointment approval system that allows the exec to approve all appointment requests remotely, with a plan for how to notify the exec of appointment requests that need immediate attention).

During Interviews

The interview process offers the best opportunity for your problem-solving skills to shine, so you’ll want to come prepared.

“In preparation for the interview, select two to three situations where you used your problem-solving skills,” O’Farrell says. That way, when the interviewer asks you for examples of problems you’ve faced in your career—and how you solved them—you’ll have relevant stories ready. If you’re not sure how to tell your story effectively, the STAR method (which breaks down your story into four parts: S ituation, T ask, A ction, and R esult) can be helpful.

As a potential candidate, it’s also important to ask how you’ll need to use your skills on the job, Noll says. So you might ask the interviewers to share some of the issues or problems they’re hoping to solve by filling this position.

And if they turn around and ask you how you’d solve those problems? Don’t panic! If you have a story of a similar problem you’ve solved in the past, this is a great opportunity to share it. Otherwise, just talk through how you would approach it. Remember, the interviewers don’t expect you to come up with detailed solutions for problems their company is facing on the spot; they just want to get a sense of how you would begin to think about those problems if you were hired.

The 20 best jobs for people who love to solve problems

Some people are natural-born problem solvers. Others develop the skill over time. Either way, there are several jobs that are perfect for this group of people, where day-to-day tasks involve tackling information and problems head-on to devise solutions.

We filtered through data from the Occupational Information Network (O*NET) , a US Department of Labor database that compiles detailed information on hundreds of jobs, to find 20 that place high importance on "making decisions and solving problems ." We also checked out the average annual salary and  projected percent change in employment from 2014 to 2024  for each job on the US Bureau of Labor Statistics (BLS) website .

O*NET judges how important " a nalyzing information and evaluating results to choose the best solution and solve problems " is in any job, assigning each a score between one and 100. Positions that involve more problem solving, like  physician assistants and chief executives,  rank higher — while jobs that don't require much problem solving, like tour guide and waiter, rank lower.

Check out the 20 best jobs for problem solvers below:

No. 20. Hospitalist

Average annual salary (2015): $197,700*

Problem-solving importance level:  93

What they do: Provide inpatient care, including medications and treatments in intensive-care units, medical wards, rehabilitation facilities, and nursing homes.

Education requirements:  Bachelor's and master's degrees, followed by a PhD or an MD

Projected growth through 2024:  14%

*BLS includes this occupation under "Physicians and Surgeons, All Other."

No. 19. Administrative law judge, adjudicator, or hearing officer

Average annual salary (2015):  $93,140

What they do:  Conduct hearings to review claims and determine liability for government-related matters and programs. 

Education requirements:  Bachelor's and master's degrees, usually followed by a JD.

Projected growth through 2024: -1%

No. 18. Obstetrician or gynecologist

Average annual salary (2015):  $222,400

What they do:  Provide medical care to women during pregnancy and childbirth. 

Education requirements:  Bachelor's and master's degrees, followed by an MD.

Projected growth through 2024: 14%

No. 17. Education administrator, elementary and secondary school

Average annual salary (2015):  $92,940

What they do:  Typically referred to as elementary- or secondary-school principals whose job is to enforce discipline and attendance policies for students and teachers.

Education requirements:  Bachelor's and master's degrees, sometimes followed by a PhD.

Projected growth through 2024: 6%

No. 16. Midwife

Average annual salary (2015):  $93,610

What they do:  Provide prenatal care to mothers and assist with childbirth and infant care.

Education requirements:  Bachelor's degree, and master's degree as an advanced-practice registered nurse (APRN).

Projected growth through 2024: 31%

No. 15. Actuary

Average annual salary (2015):  $110,560

What they do:  Analyze statistical data regarding mortality, accident, sickness, and disability to predict the probability of future risk and liability.

Education requirements:  Bachelor's degree and must pass a series of certified exams.

Projected growth through 2024: 18%

No. 14. Respiratory therapy technician

Average annual salary (2015):  $49,720

Problem-solving importance level:  94

What they do:  Work with patients in need of respiratory care in emergency rooms, neonatal or pediatric intensive care, or surgical-intensive care.

Education requirements:  Most jobs in this area require vocational-school training.

Projected growth through 2024: 12%

No. 13. Social and community-service manager

Average annual salary (2015):  $69,430

What they do: Plan, direct, coordinate, and oversee social-service or community-outreach programs and organizations. Includes job titles like social worker and adoption-services manager.

Education requirements:  Bachelor's degree, sometimes a master's degree.

Projected growth through 2024: 10%

No. 12. Preventive-medicine physician

Average annual salary (2015):  $197,700*

What they do:  Assist and aid nurses, physicians, or statisticians in the prevention of disease, injury, or death.

Education requirements:  Bachelor's and master's degrees, followed by a PhD or an MD.

*BLS includes this occupation under Physicians and Surgeons, All Other.

No. 11. Physician assistant

Average annual salary (2015):  $99,270

What they do:  Assist physicians by conducting patient physicals, treatment, and counseling.

Education requirements: Bachelor's and master's degrees.

Projected growth through 2024: 30%

No. 10. Chief executive

Average annual salary (2015):  $185,850

Problem solving importance level:  94

What they do:  Provide overall direction and implement policies of a company. Typical job titles include chief executive officer, chief operating officer, and executive vice president.

Education requirements:  Bachelor's and master's degrees.

No. 9. Judge, magistrate judge, or magistrate

Average annual salary (2015):  $116,100

What they do:  Preside over a court of law with the ability to sentence defendants in criminal cases and determine defendant liability in civil cases. May also perform wedding ceremonies.

Education requirements:  Bachelor's and master's degrees, followed by a JD.

No. 8. Ophthalmologist

Problem-solving importance level:  95

What they do:  Conduct eye exams and vision correction, like optometrists, but are also trained to perform eye surgery, including cataracts and glaucoma.

No. 7. Anesthesiologist

Average annual salary (2015):  $250,100

What they do:  Physicians who administer a sedative drug called  anesthesia before surgery, and monitor patients during and after surgery.

Projected growth through 2024: 14%*

*BLS includes this figure under "Physicians and Surgeons, All Other."

No. 6. Air-traffic controller

Average annual salary (2015):  $118,740

Problem-solving importance level:  96

What they do:  Control, authorize, and regulate airplane traffic at and in between airports.

Education requirements:  Bachelor's degree or work experience totaling three years, in addition to exams and a Federal Aviation Administration academy course.

Projected growth through 2024: -9%

No. 5. Nurse anesthetist

Average annual salary (2015):  $160,250

Problem-solving importance level:  97

What they do:  A dminister  anesthesia, monitor patient vital signs, and oversee patient recovery after surgery.

No. 4. Radiologist

Average annual salary (2015):  $197,700*

Problem-solving importance level:  98

What they do:  Examine and interpret the results of a patient x-ray and communicate diagnostic information regarding diseases or disorders to patients and physicians.

*BLS includes this occupation under "Physicians and Surgeons, All Other.

No. 3. Neurologist

Average annual salary (2015):  $197,700*

What they do:  Physicians who diagnose, treat, and help prevent diseases and disorders of the brain and central-nervous system.

No. 2. Sports-medicine physician

Average annual salary (2015): $197,700*

What they do: Diagnose, treat, and help prevent sport-related injuries in athletes.

Education requirements: Bachelor's and master's degrees, follow by PhD or an MD.

Projected growth through 2024:  14%*

No. 1. Government-property inspector or investigator

Average annual salary (2015): $55,100*

Problem-solving importance level: 100

What they do:  Inspect government property to ensure that things are in order with contract agreements and government regulations.

Projected growth through 2024:  8%

*BLS includes this occupation under "Construction and Building Inspectors (state government)."

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13 Best Jobs for Problem Solvers (High Paying)

• September 27, 2023

Searching for high-paying jobs that let you flex your problem-solving muscles?

We’ve got a collection of exciting careers that not only pay well but are all about tackling challenges head-on. If you love solving problems and want a hefty paycheck, these jobs are for you.

What Makes a Good Job for Problem Solvers?

We narrowed down jobs that:

• Involve analytical thinking and strategy
• Have a work setting where every day is different
• Require quick decision-making in high-stakes situations
• Let you work on projects from conception to completion
• Give you a say in shaping the outcome

Best Jobs for Problem Solvers

Sure, some of the jobs on this list might ask for a college degree but don’t fret if you’re missing that piece of paper. Many of these jobs offer great pay, even if you’ve gained expertise through experience or certifications.

So, enough chit-chat. Let’s dive right into our top picks for jobs perfect for problem solvers.

1. Air Traffic Controller

Average salary: $67,020

An Air Traffic Controller directs and organizes the flow of aircraft on the ground and in the sky, ensuring safe operations.

Job duties:

• Coordinate aircraft takeoffs and landings
• Monitor and direct flight paths
• Provide real-time updates to pilots
• Handle emergency situations
• Manage air traffic within control zones

Job requirements:

• FAA Air Traffic Pre-Employment Test
• At least 3 years of progressively responsible work experience
• Age under 31 when applying
• U.S. citizenship
• Ability to prioritize tasks rapidly
• Quick decision-making under pressure

2. Sales Engineer

Average salary: $77,247

A Sales Engineer, also known as a Solutions Engineer or Technical Sales Engineer, combines technical knowledge with sales skills to provide advice and support on a range of products.

• Explain complex technical concepts to customers
• Develop and deliver product demonstrations
• Collaborate with sales teams
• Create customized solutions
• Analyze market trends and customer needs
• Bachelor’s degree in engineering or related field
• 2-5 years of experience in a technical role
• Familiarity with CRM software
• Strong negotiation skills
• Ability to explain complex concepts clearly
• Strong presentation skills

3. Ethical Hacker

Average salary: $106,617

An Ethical Hacker, also known as a White Hat Hacker or Penetration Tester, intentionally probes computer systems for security vulnerabilities.

• Identify security flaws in systems
• Conduct penetration tests
• Simulate cyber attacks
• Report findings
• Offer remediation strategies
• Certified Ethical Hacker (CEH) or Offensive Security Certified Professional (OSCP)
• 2+ years experience in cybersecurity
• Familiarity with programming languages like Python or C++
• Strong understanding of networking
• Good report-writing skills

4. Quality Assurance Manager

Average salary: $107,316

A Quality Assurance Manager, sometimes just called a QA Manager, oversees the quality of products or services in a company.

• Inspect products for defects
• Manage QA team
• Enforce quality standards
• Audit processes
• Report to higher-ups
• 3+ years of QA experience
• Strong grasp of QA methodologies
• Ability to manage a team
• Strong attention to detail

5. Business Intelligence Analyst

Average salary: $102,648

A Business Intelligence Analyst, also known as a BI Analyst, translates data into actionable insights for a company.

• Analyze business data
• Create data visualizations
• Forecast trends
• Generate reports
• Recommend strategies
• Proficiency in SQL
• 2+ years in data analysis
• Familiarity with BI tools like Tableau
• Good communication skills

6. Product Manager

Average salary: $165,818

A Product Manager, sometimes abbreviated as PM, drives the strategy, roadmap, and execution of a product.

• Define product goals
• Develop product roadmap
• Prioritize features
• Coordinate with dev teams
• Analyze user feedback
• 2+ years in product management
• Familiarity with Agile methodology
• Strong leadership skills
• Good problem-solving abilities

7. Logistics Coordinator

Average salary: $42,690

A Logistics Coordinator manages the supply chain, from vendor relationships to product delivery.

• Track shipments
• Coordinate deliveries
• Liaise with vendors
• Monitor inventory
• Resolve shipping issues
• Familiarity with logistics software
• Time management skills

8. Acoustic Consultant

Average salary: $120,619

An Acoustic Consultant analyzes sound and vibration to optimize acoustics, often for construction or entertainment settings.

• Measure noise levels
• Analyze data
• Recommend changes
• Develop sound profiles
• Consult with clients
• Bachelor’s degree in Acoustical Engineering or Physics
• Experience with acoustic measurement tools
• Data analysis skills
• Basic understanding of construction or architectural design
• Good listening skills

9. Fraud Investigator

Average salary: $67,347

A Fraud Investigator looks into suspicious activities to identify and prevent fraud; also known as a forensic investigator.

• Collect evidence
• Interview suspects
• Write reports
• Collaborate with law enforcement
• Bachelor’s degree in Criminal Justice or related field
• Experience in investigative work
• Basic accounting skills
• Strong communication skills
• Solid attention to detail

10. UX Designer

Average salary: $95,572

A UX Designer focuses on user experience design to make products more user-friendly.

• Sketch wireframes
• Develop prototypes
• Conduct user tests
• Analyze feedback
• Collaborate with developers
• Portfolio showcasing UX design work
• Familiarity with design software like Sketch or Figma
• Understanding of basic HTML and CSS

11. Disaster Recovery Specialist

Average salary: $78,723

A Disaster Recovery Specialist plans and implements strategies for dealing with emergencies and natural disasters, sometimes known as crisis management professionals.

• Assess risks
• Create plans
• Train staff
• Coordinate drills
• Manage emergencies
• Update recovery strategies
• Professional certifications in disaster recovery
• Knowledge of federal and state regulations
• Strong leadership abilities
• Ability to make quick decisions
• Good at multitasking

12. Private Investigator

Average salary: $54,578

A Private Investigator, often called a PI or detective, conducts surveillance and gathers information for clients.

• Conduct surveillance
• Gather evidence
• Interview people
• Verify facts
• Handle confidential data
• State-issued license for private investigation
• Prior experience in a similar role
• Basic tech-savvy skills for data retrieval
• Strong observational abilities
• Good written and verbal communication
• Adaptability to varied work environments

13. Technical Writer

Average salary: $76,519

A Technical Writer translates complex technical language into easily digestible documents, also known as documentation specialists.

• Research topics
• Write manuals
• Edit drafts
• Collaborate with tech teams
• Update existing documents
• Review quality
• Experience with specific industry jargon
• Basic understanding of the technology being documented
• Good research skills
• Ability to work under tight deadlines
• Teamwork and collaboration skills

See, There Are Careers for Problem Solvers!

From Air Traffic Controller to Business Intelligence Analyst, this roster is packed with rewarding opportunities for those who love tackling challenges.

Got a favorite on the list? We’d love to hear your thoughts, so drop a comment.

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Software Developers, Lawyers, and 11 Other Occupations That Demand Frequent Problem-Solving

May 4, 2023

Only about 14% of civilian workers have to solve problems on a daily basis, according to the Bureau of Labor Statistics . But some jobs are all about problem-solving.

Looking at the BLS 2022 data, ClickUp found that software developers, executives, and lawyers are among the top 13 jobs that demand the most frequent problem-solving. Occupations on the list are ranked by the estimated percentage of workers in each job who had to solve problems more than once per day.

Over 100 jobs were reviewed in the analysis, and only those where more than half of the workers problem-solved multiple times daily made the rankings. Nearly half of the jobs on the list involve management responsibilities. 

Management positions come with many problem-solving requirements because of the need to oversee people and processes; define goals and break them down into smaller, assignable tasks; and make resource management decisions based on theory and data.

Employers value problem-solving in the workplace because workers with these skills are better able to overcome challenges independently, suggest new ideas and improve processes , and save the company and its customers time and money.

Focusing on and developing advanced, nuanced, and quick-reaction problem-solving skills might even help insulate, to a degree, some knowledge-based professionals from the most disruptive effects of artificial intelligence and automation technologies.

The MIT Sloan Management Review found the most likely skills to be automated are those that can be “standardized and codified.” The research noted that tasks requiring physical or real-time resolution typically had lower automation rates. That was due to the fact that creating tools that can handle the unpredictability of those tasks is either too expensive, involves too much work, or may not yet be technologically achievable.

Problem-solving is a skill that can be practiced and honed. There is a wide array of literature and coursework available for learning established methods of problem-solving, with specialties in topics like parallel thinking, decomposition, research, and analysis. Even practicing word and logic puzzles as a leisure activity can help hone problem-solving skills.

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13. Electrical engineers

12. transportation, storage, and distribution managers, 11. computer and information systems managers, 10. architectural and engineering managers, 9. k-12 education administrators, 8. natural sciences managers, 7. software developers, 6. physicists, 5. chief executives, 4. nurse practitioners, 3. personal financial advisors, 1. podiatrists, enhance your problem-solving skills and boost your management efficiency with clickup.

• Share of workers who problem-solve more than once per day : 51.7%
• Nationwide employment : 186,020 (1.32 per 1,000 jobs)

Electrical engineers design, develop, test, and maintain electrical systems and components. They may identify problems, design circuitry and other parts, and create prototypes to test their solutions. And they can encounter surprises.

For instance, in 1945, Percy Lebaron Spencer, an electrical engineer for Raytheon, was working on radar equipment and noticed a candy bar in his pocket melted. Applying critical thinking and problem-solving skills, he devised a series of tests, observations, and experiments, ultimately inventing the microwave oven.

Hands-on experience and professional development help electrical engineers develop their analytical and critical thinking skills. Participating in professional associations can also assist in the development of their communication and teamwork abilities, allowing them to collaborate effectively with their colleagues and clients .

• Share of workers who problem-solve more than once per day : 52.6%
• Nationwide employment : 144,640 (1.027 per 1,000 jobs)

Transportation, storage, and distribution managers are involved in the planning, directing, and coordinating of transportation, storage, and distribution activities.

These logistics professionals must organize and manage the work of subordinates, effectively use analytical and inventory software, evaluate and act on data and reports, and communicate and collaborate with other departments.

The COVID-19 pandemic has been a nonstop series of problems to solve for transportation, storage, and distribution managers, who have had to deal with demand spikes, driver shortages, and soaring warehouse costs. Now rising inflation and cooling demand are going to send their own series of problems through the pipeline in the reverse direction.

Staying on top of important data, such as changing regulations, weather, software innovations, and tariffs are some of the steps transportation, storage, and distribution managers take to be better prepared to problem-solve. Obtaining certificates and pursuing coursework in supply chain management and other related fields of study are also beneficial for practicing and developing key problem-solving skills.

• Share of workers who problem-solve more than once per day : 54.0%
• Nationwide employment : 485,190 (3.444 per 1,000 jobs)

Computer and information systems managers are responsible for the planning and coordinating of computer-related activities within their organization. High levels of technical expertise, as well as people management skills, are required to be effective.

Duties for computer and information systems managers can include managing all of the organization’s personnel who are relevant to its computer systems, as well as consulting with end users and stakeholders to ensure computing plans align with organizational goals.

Staying current with the latest research and technology is an important step in preparation for becoming a better problem-solver as a computer and information system manager so that you are up to speed on current best practices when it is time to make or advise a decision. 

Another way to improve problem-solving skills is to hold routine meetings and solicit team feedback as a way to work on communication skills and ensure expectations and issues are being clearly understood and acted on.

• Share of workers who problem-solve more than once per day : 54.6%
• Nationwide employment : 187,100 (1.328 per 1,000 jobs)

Architectural and engineering managers plan, direct, and coordinate activities in the fields of architecture and engineering, according to the BLS Occupational Outlook Handbook . For instance, they might oversee a construction and renovation project, develop and present project proposals and bids, and oversee the recruiting of staff for design and engineering teams.

Architectural and engineering managers need to be able to effectively lead and inspire their teams. They must also strictly adhere to project deadlines and exhibit superior written and oral communication skills, all of which require advanced problem-solving abilities.

To be better prepared as a problem-solver, architectural and engineering managers attend design showcases to examine the work of other professionals, take advantage of continuing education opportunities, and seize opportunities to gain further field experience.

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• Share of workers who problem-solve more than once per day : 54.8%
• Nationwide employment : 274,710 (1.95 per 1,000 jobs)

K-12 education administrators plan, direct, and coordinate the academic, administrative, or auxiliary activities of kindergarten, elementary, and secondary schools, according to the BLS Occupational Outlook Handbook.

Whether managing teachers, helping students navigate curriculum challenges, or overseeing facility improvements, elementary administrators are constantly solving problems. And they’re expected to create “accurate, rapid, effective and accepted solutions,” depending on their visions “and school development programs,” according to a 2010 study .

Being an effective school administrator requires practice in building positive relationships, putting colleagues and families first, and using strategies to diffuse conflict and stressful situations. 

Participating in research opportunities, attending seminars and classes, and joining professional educational groups are all ways to stay current with the latest problem-solving tools and trends in the field.

• Share of workers who problem-solve more than once per day : 56.4%
• Nationwide employment : 74,760 (0.531 per 1,000 jobs)

Natural sciences managers are involved in supervising the work of scientists, including chemists, physicists, and biologists, according to the BLS Occupational Outlook Handbook. These workers are in charge of activities that relate to research and development and coordinate testing, quality control, and production.

Natural sciences managers must use their highly developed research and scientific observation skills, and harness those of their direct reports, to uncover answers to complex technical issues.

Workers in this role are expected to perform functions like developing strategies and research projects; interviewing, hiring, and directing scientists, technicians, and support personnel; and administrative duties.

Because science moves so rapidly, natural science managers must constantly read and stay current with the latest developments so they have the knowledge and latest best practices to apply to their work. Attending health fairs, publishing papers, and working with a scientific mentor are some ways natural sciences managers build the skills and knowledge needed to be successful problem-solvers.

• Share of workers who problem-solve more than once per day : 58.4%
• Nationwide employment : 1,364,180 (9.683 per 1,000 jobs)

Software developers are in charge of analyzing users’ needs and designing and developing software to meet those needs, according to the BLS Occupational Outlook Handbook. They design every part of an application or system and coordinate how each will work together.

Computer science itself is the study of problem-solving, so problem-solving skills are baked into all aspects of being a software developer. When designing and implementing code, troubleshooting and bug squashing, and communicating accurately and effectively within and between teams, software developers are problem-solving mavens.

Software developers hone their problem-solving skills through on-the-job experience, obtaining additional certifications and credentials, and staying current with rapid industry developments. Outside of their core job functions, they might contribute code to open source projects, participate in coding challenges and hackathons, or volunteer their time with nonprofit groups focused on building software solutions to civic challenges, such as Code for America.

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• Share of workers who problem-solve more than once per day : 60.3%
• Nationwide employment : 20,020 (0.142 per 1,000 jobs)

Physicists are scientists who study the interactions of matter and energy. Whether tackling climate change, hunting for new subatomic particles, or figuring out how to make a chocolate cake mix rise faster, physicists are solving problems all around us. 

From the epic to the everyday, physicists use step-by-step approaches, apply past solutions to new problems, diagram procedures, and verify results.

Physicists prepare themselves to be problem-solvers by drilling into the fundamentals of their field, learning and practicing problem-solving strategies, and participating in professional organizations. They may also tackle physics word problems and brain teasers in their free time and then share solutions and strategies with colleagues.

• Share of workers who problem-solve more than once per day : 61.8%
• Nationwide employment : 200,480 (1.423 per 1,000 jobs)

Top executives plan strategies and policies to ensure an organization meets its goals, according to the BLS, which includes coordinating and directing the company and organization activities.

Recognizing gaps between where an organization is and its goals—and devising and implementing solutions, often in real time—is core to the role of an executive. 

Putting structures in place to develop new products, overcoming budget shortfalls, keeping pace with the competition, navigating regulations, and managing the personalities and career growth of staff are all types of problems executives need to solve.

Executives take training and development programs to improve their problem-solving and management skills. They may volunteer their management expertise to a nonprofit or become a mentor to a more junior manager. Executives attend conferences and workshops and stay current on their industry news to expand their skills, including problem-solving.

• Share of workers who problem-solve more than once per day : 62.4%
• Nationwide employment : 234,690 (1.666 per 1,000 jobs)

Nurse practitioners diagnose and treat acute, episodic, or chronic illness, independently or as part of a health care team, according to the BLS, and may focus on health promotion and disease prevention. They may be involved with ordering, performing, or interpreting lab work and X-rays, and can prescribe medication.

Nurses are called upon to apply their diverse knowledge to handle various situations during their shifts in a constantly changing environment. They might apply a solution from one set of patients to another. 

For example, one nurse described how a pain medication that worked for diabetic patients with neuropathy helped an amputation patient suffering from deep nerve pain who wasn’t responding well to traditional opioids.

Health care providers who stay on top of the most recent research report better patient outcomes. Nurse practitioners can use an evidence-based approach to apply a systematic process to review, analyze, and translate to the real world the latest health care and scientific evidence. Training, conferences, and social media also provide other sources of information to sharpen skills and knowledge.

• Share of workers who problem-solve more than once per day : 67.1%
• Nationwide employment : 263,030 (1.867 per 1,000 jobs)

Personal financial advisors assess their clients’ financial needs and advise them on investment decisions and navigating tax laws and insurance, according to the BLS. They help their clients with short- and long-term goals, like saving for college and retirement.

Saving for retirement in an environment with rising interest rates, coping with soaring college costs, and deciding what to do with the proceeds of a house sale are some of the issues that might come up for the clients of a personal financial advisor, which require tailored solutions.

In each case, personal financial advisors define their client’s problems, identify the causes, explore and decide on solutions , and implement them, according to Vesticor Advisors Managing Director Michael Sciortino.

Certifications—like certified financial planner, chartered financial analyst, or chartered financial consultant—or professional development courses can improve personal financial advisors’ hard skills and provide structured opportunities to learn and apply proven problem-solving strategies.

Participating in a pro bono program through a professional organization allows an advisor to apply their knowledge to help individuals, families, and communities in need while getting additional opportunities to practice tackling new and pressing problems.

• Share of workers who problem-solve more than once per day : 68.1%
• Nationwide employment : 681,010 (4.834 per 1,000 jobs)

Advising and representing individuals, businesses, and government agencies on legal issues and disputes are some of the main obligations of lawyers.

Lawyers must research and analyze legal problems and provide advice to their clients. They evaluate all manner of legal decisions—such as weighing the pros and cons of filing for a judgment versus offering a settlement in a case—negotiate contracts, and respond to cease and desist letters. Problem-solving is so key to the legal profession that it was placed at the top of an American Bar Association’s report on fundamental skills for lawyers, even before legal analysis.

Lawyers prepare to be problem-solvers by being active listeners, zeroing in on the details of a case, and reading up on the latest cases and legal strategies. Specialized problem-solving workshops, exercises, role-plays, and simulations— sometimes organized through professional societies —are other ways lawyers can develop their skills.

• Share of workers who problem-solve more than once per day : 85.5%
• Nationwide employment : 8,840 (0.063 per 1,000 jobs)

Podiatrists provide medical and surgical care for people with foot, ankle, and lower leg problems, according to the BLS Occupational Outlook Handbook.

Patients come to their podiatrists presenting problems such as heel pain, bunions, ingrown toenails, and issues with gait and walking. Podiatrists listen to and diagnose the issue and prescribe solutions depending on what’s needed, such as orthotics, medical creams, or physical therapy.

Podiatrists sharpen their problem-solving skills by practicing and learning new and established methodologies for diagnosis and attending training sessions and conferences. They also practice regularly and seek feedback from patients and colleagues to improve their techniques and patient outcomes.

In today’s fast-paced business world, being an effective problem-solver is crucial for any role, especially management or leadership. Fortunately, there are various tools available to help you streamline your work and manage your tasks efficiently.

ClickUp, in particular, is an exceptional project management tool that can help you stay organized and achieve your goals. With ClickUp, you can easily track your progress, collaborate with your team members, and take corrective action whenever necessary.

Give ClickUp a try for free and take your management efficiency to the next level!

Guest Writer: Ben Popken

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The Top 5 Problem-Solving Skills Employers Want In 2024

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Problem-solving is one of the top resume skills that employers believe will grow in importance over the next five years (and beyond), according to the Future of Jobs report by the World Economic Forum.

“Research in the past few years points to problem-solving skills as being crucial to business success. Many employers now put these ahead of technical skills,” says John Kleeman , founder of the online assessment platform Questionmark.

What does this mean for you, the job seeker?

It means that it’s more important than ever to show employers that you can identify and solve problems quickly and efficiently, whether you’re applying to an entry-level job or a senior executive position.

Table of Contents

What are problem-solving skills, why are problem-solving skills important, how to highlight problem-solving skills on a resume, how to highlight problem-solving skills in a job interview, how to develop and improve your problem-solving skills.

Use Jobscan’s free ATS-friendly resume templates and start building your resume that gets noticed by recruiters!

Problem-solving is a complex skill. It involves critical thinking , decision-making, creativity, and information processing.

Effective problem-solvers use a systematic approach that allows them to break down difficult problems into smaller, more manageable parts. 

In its simplest form, problem-solving involves three basic steps:

Step 1 – Identify the problem. This may seem obvious, but it is important to take the time to really understand what the problem is before trying to solve it. 

This can involve talking to people who are affected by the problem, doing research, or consulting experts in the field.

Step 2 – Generate a list of possible solutions. Consider how effective each solution would be and whether or not it is feasible to implement. 

Once you have narrowed down the list of possible solutions, you can then start testing out the most promising ones.

Step 3 – Implement the solution . This step also includes determining what resources are needed to put the solution into action, such as money, personnel, or technology. 

Ultimately, the goal is to come up with the most effective, practical solution that will address both the immediate issue and any underlying causes. 

By following these three steps, you should be able to easily identify and solve problems quickly and efficiently!

The top 5 problem-solving skills to put on your resume

Employees who have good problem-solving skills are vital for the successful functioning of any business.

But what specific skills are employers looking for?

Here are five of the most important problem-solving skills that businesses want their employees to have.

1) Creativity

“ Problems are nothing but wake-up calls for creativity. ” –Gerhard Gschwandtner

Creativity allows us to examine a problem from multiple perspectives, use outside-the-box thinking, and come up with innovative solutions. 

By embracing creativity, we open ourselves up to new possibilities and make our problem-solving efforts more effective.

How to use creativity in the workplace

• Create processes to improve workflow and reduce costs.
• Brainstorm ideas to develop new products or services for a company.
• Develop strategies to increase customer loyalty and satisfaction.
• Leverage technology to create more efficient processes and systems.
• Analyze data to identify trends and opportunities for improvement.

2) Research

“ Research is formalized curiosity. It is poking and prying with a purpose .”  – Zora Neale Hurston

Research skills are essential when resolving complex problems.

Only by gathering and analyzing data from multiple sources can we begin to assess the problem and determine the most appropriate solutions accurately. 

How to use research in the workplace

• Identify new markets or customer segments to target.
• Gather information about competitors and their products/services.
• Stay up to date on industry news and developments.
• Evaluate potential partners, vendors, or products before purchasing.
• Analyze past performance in order to make projections for the future.

3) Communication

“ Good communication is just as stimulating as black coffee, and just as hard to sleep after .”    -Anne Morrow Lindbergh

Once you’ve identified a potential solution to a problem, you need to be able to explain it clearly to others. 

This involves both verbal and written communication , as well as the ability to listen carefully and understand the perspective of others.

How to communicate in the workplace

• Clarify goals and make sure that everyone is on the same page. 
• Resolve conflicts quickly and efficiently.
• Promote collaboration among team members by fostering trust and respect.
• Allow employees to exchange feedback regularly.
• Provide recognition and appreciation to team members. 

4) Teamwork

“ Alone we can do so little; together we can do so much .” – Helen Keller

Being able to work on a team is an important skill that contributes to effective problem-solving.

When team members work together to tackle complex issues, the best solutions are often found because each individual has a unique perspective and skill set that can contribute to solving the problem.

How to be a team player in the workplace

• Foster an environment of open communication, feedback, and growth.
• Utilize the strengths of individual team members to achieve a common goal.
• Develop trust, respect, and camaraderie among team members.
• Promote a culture of accountability and ownership for projects.
• Encourage creativity, risk-taking, and an atmosphere of experimentation.

5) Decision Making

“ You cannot make progress without making decisions. ”    – Jim Rohn

It’s important to be able to identify problems and analyze possible solutions. Still, at some point, you need to make a decision . 

Good decision-makers focus on solving the problem rather than wasting time analyzing all of the available data or endlessly debating which option is best.

How to make decisions in the workplace

• Use feedback constructively to make better decisions in the future.
• Take risks when necessary while being aware of the potential consequences.
• Learn from mistakes and use data to develop better solutions.
• Demonstrate confidence and decisiveness when making difficult choices.
• Analyze situations based on facts and data, not assumptions or emotions.

Problem-solving is considered a soft skill, or “people” skill. 

Soft skills are personal attributes that can be transferred from one job to another and help employees interact more effectively with others in the workplace.

For example, in addition to problem-solving, soft skills include time management , empathy, teamwork, flexibility, and having a positive attitude. 

In today’s rapidly changing world, soft skills have become more valuable than ever to employers.

“When we look at today’s workforce,” says Eric Frazer , the author of The Psychology of Top Talent , “there’s definitely been a shift away from just having what I would call ‘tacit knowledge’ and ‘tacit skills’…meaning, you’re just good at what you do.” Instead, “There is a deeper understanding that people have to come first, before performance.” 

Problem-solving skills are crucial to the success of any business. Employees face problems every day. How they deal with them can mean the difference between success and failure.

If you can learn to identify and solve problems quickly and effectively, you’ll be an invaluable asset to your team.

It’s essential to highlight your problem-solving skills when writing your resume. Remember, employers are specifically looking for them!

Here are a few things you can do to make your problem-solving skills stand out more:

1. Use action verbs

When describing your skills on a resume, try to use catchy, memorable language that packs a punch. 

In particular, try to use action verbs . These are words that describe “doing” – like “riding” a bike or “walking” to school. 

The best action words to use on your resume are those that are descriptive and specific . These will paint a more vivid picture of your skills and experience. 

For example, instead of writing “ helped solve problems,” you could write “ identified and solved critical issues.”

Other phrases that use strong action verbs are:

• Developed creative solutions to complex problems.
• Researched and implemented best practices for problem prevention.
• Streamlined processes to reduce errors and increase efficiency.

2. Quantify your accomplishments

It’s one thing to say you have strong problem-solving skills, but it’s even better to back it up with hard numbers . 

Whenever possible on your resume, include metrics that show just how effective you are at solving problems. For example, “reduced customer complaints by 30%.”

Here are some other ways to show off numbers: 

• Managed a budget of $200,000 and reduced expenses by 10%.
• Achieved a 95% success rate in meeting objectives.
• Resolved an average of 100 customer complaints per month.

3. Describe your research skills

Research skills play a key role in solving problems. If you’re good at conducting research and finding relevant information, make sure to include that on your resume. 

For example, an office manager could say they “utilized extensive research skills to investigate new methods for streamlining inventory management.”

Here are some more examples:

• Compiled statistical data for reports and analysis.
• Analyzed research findings to develop creative solutions.
• Routinely updated databases with new information.

4. Highlight your creativity

There are many problems that cannot be solved with conventional methods. 

If you’re the type of person who is good at thinking outside the box and coming up with creative solutions, make sure to mention that on your resume. 

For example, you might say, “suggested new approaches to customer service that increased customer satisfaction.”

More examples include:

• Resolved a long-standing issue with our website’s design by implementing a new coding solution. 
• Generated fresh ideas for product development and marketing campaigns.
• Turned a failing project around by coming up with a solution that no one else had thought of.

5. Emphasize your collaboration skills

In many cases, problems can’t be solved by one person working alone. 

If you’re good at collaborating with others and working as part of a team, that’s something you should try to highlight on your resume. 

For example, a you could highlight your financial analyst skills by saying you “worked cross-functionally to launch an annual industry report.”

Other examples include:

• Brought together stakeholders with different objectives and helped them find common ground.
• Helped resolved misunderstandings between departments, resulting in a 30% increase in sales.
• Facilitated weekly team meetings to ensure consistent communication and successful completion of tasks.

When interviewers ask about your problem-solving skills, they are looking for specific examples of how you have identified and solved problems in the past. 

These problem-solving examples could be from work, from your studies, or even taken from your personal life!

Here are some tips on how to highlight your problem-solving skills in a job interview:

1. Describe your process

When describing how you solved a problem, be sure to include all the steps you took in your explanation. This will show the interviewer that you are systematic and thorough in your approach.

For example, you can highlight your account manager skills by saying something like: 

“I began by analyzing our current sales figures and identifying where we were losing customers. I then looked at our marketing strategy and identified areas where we could improve. Finally, I implemented a new marketing strategy and monitored the results closely. This led to a significant increase in sales within six months.”

2. Use problem-solving skills in the interview itself

Some interviewers will ask you to solve a problem on the spot as part of the interview process. This is usually done to assess your analytical and critical thinking skills. 

For example, someone applying for a job as a business analyst may be asked to review a company’s financial reports and identify areas of concern.

When solving problems in an interview, be sure to think out loud so the interviewer can understand your thought process. 

If you’re not sure of the answer, don’t be afraid to say so. This shows that you’re willing to admit when you don’t know something and are willing to learn.

3. Make connections to responsibilities included in the new job

Be sure to highlight how your problem-solving skills will be relevant to the responsibilities of the position you’re applying for. 

For example, if you’re applying for a job as a restaurant server, you might talk about a time when you had to diffuse a difficult customer situation.

If you make connections between your past experiences and the new job, it shows the interviewer that you’re qualified for the position and that you’re excited about the opportunity to use your skills in a new way.

4. Use specific examples and data

When describing how you used your problem-solving skills in the past, mention specific examples and support your claims with data.

This makes your story more convincing and shows that you’re not just making things up.

For example, if you’re claiming that you increased sales, be sure to back it up with sales reports, graphs, or even customer testimonials.

Improving your problem-solving skills can open up a variety of different career opportunities.

Here are some things you can do to strengthen your problem-solving abilities:

1. Be proactive

The first step to solving any problem is to recognize that it exists! 

This might seem obvious, but many people choose to ignore problems instead of facing them head-on.

Pay attention to the things that are going wrong in your life and work, and don’t sweep them under the rug.

2. Break down big problems into smaller ones

When you’re faced with a big problem, it can be overwhelming. But if you break the problem down into smaller pieces, it will be much easier to solve.

For example, let’s say you’re trying to lose weight. This is a big goal, but it can be broken down into smaller goals, like eating healthy meals and exercising regularly. 

Once you have a plan for each of these smaller goals, you’ll be one step closer to solving the bigger problem.

3. Be open-minded

Being open-minded means that you’re willing to consider all possible solutions, even if they’re not what you were originally thinking.

If you’re closed-minded, you might miss out on the best solution to the problem. So don’t be afraid to try something new.

4. Be persistent

Persistence is another important quality for problem-solvers. If you give up at the first sign of trouble, you’ll never find a solution.

When you’re facing a difficult problem, it’s important to keep trying different things until you find a solution that works. 

Don’t give up, and eventually, you’ll find the answer you’re looking for!

5. Ask for help

If you’re having trouble solving a problem, don’t be afraid to ask for help. There’s no shame in admitting that you need assistance.

There are many people who are happy to help others solve their problems. So reach out to your friends, family, or even a professional if you need some guidance.

Developing better problem-solving skills can take some time and effort, but it’s worth it!

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More expert insights on this topic:

Top 10 Transferable Skills to Put on Your Resume

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Robert Henderson, CPRW, is a career advice writer and a resume expert at Jobscan.

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Eggcellent Work

25 in-demand jobs that require critical thinking and problem-solving skills  .

One of the most important competencies employers seek for a new hire is critical thinking/problem solving. According to a NACE job outlook survey, employers found their new hires were actually more proficient in competencies other than critical thinking in jobs that require problem solving.

Survey respondents rated the importance of critical thinking/problem solving as 4.62 on a scale of 5, with teamwork and professionalism ranking second and third at 4.556 and 4.46 respectively.

As a percentage, 99.2% of employers surveyed considered critical thinking as an essential skill, but rated just over half (55.8%) of their employees as proficient.

To become more proficient in critical thinking , here’s some advice on Indeed.com and other resources :

• Only accept new information after evaluating it thoroughly. Focus on primary sources and look for objective, quantifiable truth.
• In considering the source and any underlying agendas and biases/motivation that may be at the foundation.
• Ask the right questions , and know what kind of answers you are looking for.
• Learn the art of active listening with eye contact and appropriate body language.
• Save your follow-up questions for when the speaker is finished, and say thanks for the speaker’s time and attention.
• The Ultimate Guide To Critical Thinking
• Is Critical Thinking A Soft Skill Or Hard Skill?
• 5 Creative and Critical Thinking Examples In Workplace
• 10 Best Books On Critical Thinking And Problem Solving
• 12 Common Barriers To Critical Thinking (And How To Overcome Them)

Table of Contents

Applying for jobs that require critical and creative thinking

So, when applying for jobs that require critical thinking and problem-solving skills, your résumé and cover letter should highlight the following:

• Your observation skills—Observation skills are important to critical thinking, because observation is the way you receive and objectively process information.
• How well you can evaluate and analyze—That includes your skill to review information and draw educated inferences through technical review.
• How well you communicate—When you can clearly communicate your strategies and ideas, you can perform better at your job and strengthen your team.
• Your problem-solving skills—When you can objectively identify a problem or issue, you can arrive at solutions and outcomes.

So, with critical thinking and problem-solving skills, you will be in high demand in the post-pandemic economic recovery. There are thousands of jobs out there, and most require critical thinkers, who are ready to embark on a fulfilling career with great pay and opportunities for growth and advancement.

Read More: How To List Skills That I Taught Myself On Resume

A sampling of 25 jobs that require critical thinking and problem solving

The following is a sampling of jobs that require critical thinking listed in the U.S. Bureau of Labor Statistics Occupational Outlook Handbook :

In-Demand Jobs that require critical thinking that have undergone “much faster than average” growth rate (The average rate of growth for all occupations is 8%):

Nurse practitioners.

Number of jobs projected through 2030/percent growth from 2020: 393,300/45%

Entry-level education required: Master’s Degree

2021 Median pay: $123,780

Critical thinking skill for nurse practitioners: Working in a variety of healthcare settings, nurse practitioners provide a full range of health care in settings from hospital wards to local clinics. This is one of those high-stress jobs that require critical thinking.

Home health and personal care aides

Number of jobs projected through 2030/percent growth from 2020: 4,600,600/33%

Entry-level education required: High school diploma or equivalent

2021 Median pay: $29,430

Critical thinking skill for home health and personal care aides:  Monitor the health condition of people with chronic illness or disabilities and assist them with their daily activities.

Statisticians

Number of jobs projected through 2030/percent growth from 2020: 59,800/33%.

2021 Median pay: $95,280

Critical thinking skill for statisticians:  Analyze data and use computational techniques to solve problems. This is another one of the low-stress jobs for problem solvers.

Logisticians

Number of jobs projected through 2030/percent growth from 2020: 247,400/30%           

Entry-level education required: Bachelor’s Degree

2021 Median pay: $77,030

Critical thinking skill for logisticians: Analyze, coordinate, and suggest improvements in an organization’s supply chain. This is an example of a group of low-stress jobs for problem solvers.

T our and travel guides

Number of jobs projected through 2030/percent growth from 2020: 56,800/29%

Entry-level education required: High School Diploma or Equivalent

2021 Median pay: $29,780

Critical thinking skill for tour and travel guides:  Plan, organize, and arrange tailored vacation plans and sightseeing tours for clients.

Coaches and scouts

Number of jobs projected through 2030/percent growth from 2020: 313,800/26%

2021 Median pay: $38,970

Critical thinking skill for coaches and scouts: Evaluate and teach amateur or pro athletes the skills they need to succeed and improve on past team performance.

Number of jobs projected through 2030/percent growth from 2020: 34,500/24%

2021 Median Pay: $105,900

Critical thinking skill for actuaries: Use math and statistics to analyze risks and economic costs. Put this job in the category of best jobs for over-thinkers.

Substance abuse, behavioral disorder, and mental health counselors

Number of jobs projected through 2030/percent growth from 2020: 402,600/23%

2021 Median pay: $48,520

Critical thinking skill for substance abuse counselors: Diagnose substance abuse, behavioral disorders, and mental health problems and counsel patients accordingly.

Athletic trainers

Number of jobs projected through 2030/percent growth from 2020: 37,000/23%

2021 Median pay: $498,420  

Critical thinking skill for athletic trainers: Prevent, diagnose, and treat muscle and bone injuries and illnesses.     

Software developers and software quality assurance analysts and testers

Number of jobs projected through 2030/percent growth from 2020: 2,257,400/22%        

2021 Median pay: $110,140

Critical thinking skill for software developers, etc.: Identify problems with software applications and report/correct defects.

Phlebotomists

Number of jobs projected through 2030/percent growth from 2020: 158,400/22%

Entry-level education required: Postsecondary nondegree

2021 Median pay: $37,800

Critical thinking skill for phlebotomists: Draw blood from patients with attention to detail and empathy towards patients who may be uncomfortable.

Broadcast technicians

Number of jobs projected through 2030/percent growth from 2020: 168,300/21%

Entry-level education required: Associates Degree

2021 Median pay: $49,050

Critical thinking skill for broadcast technicians: Set up, operate, maintain, and troubleshoot equipment for media programs .

Market research analysts and marketing specialists

Number of jobs projected through 2030/percent growth from 2020: 904,500/22%

2021 Median pay: $63,920    

Critical thinking skill for market research analysts: Study market conditions and examine potential sales and service opportunities and upgrades.

Preschool teachers, except special education

Number of jobs projected through 2030/percent growth from 2020: 556,000/18%           

Entry-level education required: Associates and Bachelor’s Degrees

2021 Median pay: $30,210

Critical thinking skill for preschool teachers:  Attend to the needs of younger children prior to their entering kindergarten.

Social and human service assistants

Number of jobs projected through 2030/percent growth from 2020: 487,100/17%

Entry-level education required: High School Diploma or equivalent

2021 Median pay: $37,610

Critical thinking skill for social and human service assistants: Provide clients with tailored services to assist people in therapy or rehabilitation settings.

Financial managers

Number of jobs projected through 2030/percent growth from 2020: 799,900/17%

2021 Median pay: $131,710

Critical thinking skill for financial managers: Create detailed financial reports and plan for the organization’s long-term financial goals.

Audiologists

Number of jobs projected through 2030/percent growth from 2020: 15,800/16%

Entry-level education required: Doctoral or professional Degree

Number of jobs projected through 2030

2021 Median pay: $78,950

Critical thinking skill for audiologists:  Diagnose, manage, and treat patients experiencing hearing and balance problems.

In-Demand Jobs with a “faster than average” growth rate and jobs that require creativity and problem solving

Veterinarians.

Number of jobs projected through 2030/percent growth from 2020: 101,300/17%

Entry-level education required: Doctoral or professional degree

2021 Median pay: $100,370

Critical thinking skills for veterinarians: diagnose, treat, and provide care for animals.

The foregoing is but a sample of high-demand jobs that require critical thinking. In fact, most jobs that require critical thinking and problem solving are in high demand.

Management analysts

Number of jobs projected through 2030/percent growth from 2020: 1,032,000/14%

Entry-level education required: Bachelor’s degree

2021 Median pay: $93,000

Critical thinking skill for management analysts: Recommend ways for an organization to improve its operation and efficiency.

Education administrators, all other

Number of jobs projected through 2030/percent growth from 2020: 56,900/13%

2021 Median pay: $90,560

Critical thinking skill for education administrators: Manage, administer, and prepare budgets and education syllabi in a variety of educational settings.

Postsecondary Teachers

Number of jobs projected through 2030/percent growth from 2020: 1,433,600/12%

Entry-level education required: Master’s Degree or Ph.D.   

2021 Median pay: $79,640

Critical thinking skill for postsecondary teachers:  Prepare class syllabi and lesson plans with assessment methods to test student learning.

Aircraft mechanics and service technicians

Number of jobs projected through 2030/percent growth from 2020: 168,700/11%           

Entry-level education required: On-the-job training and FAA approved technician training programs.

2021 Median pay: $65,550

Critical thinking skill for aircraft mechanics: Troubleshoot, repair, and perform scheduled maintenance on aircraft engines and supporting equipment.

Computer and information systems managers

Number of jobs projected through 2030/percent growth from 2020: 534,700/11%           

2021 Median pay: $159,010

Critical thinking skill for computer systems manager:  Plan, coordinate, and oversee IT related activities in a variety of organizations.

Construction managers

Number of jobs projected through 2030/percent growth from 2020: 499,400/11%

2021 Median pay: $98,890

Critical thinking skill for construction managers: Coordinate, plan, budget, and oversee construction projects from inception to completion.

Dietitians and nutritionists

Number of jobs projected through 2030/percent growth from 2020: 73,000/11%

2021 Median pay: $61,650

Critical thinking skill for dietitians: Plan and implement food service and nutritional programs in a variety of settings .

• How To Promote Critical Thinking In The Workplace
• Critical Thinking vs Problem Solving: What’s the Difference?
• What Is The Role Of Communication In Critical Thinking?  
• Brainstorming: Techniques Used To Boost Critical Thinking and Creativity
• 11 Principles Of Critical Thinking  
• 21 High-paying Jobs Nobody Wants
• The Truth About Working in Finance (And the Common Misconceptions)

Jenny Palmer

Founder of Eggcellentwork.com. With over 20 years of experience in HR and various roles in corporate world, Jenny shares tips and advice to help professionals advance in their careers. Her blog is a go-to resource for anyone looking to improve their skills, land their dream job, or make a career change.

Further Reading...

Dealing With A Lack Of Experience In The Workplace: 12 Best Tips You Need To Know

How to Increase Your Influence at Work and Manage Up

How To Ask About Benefits After Job Offer (With Email Sample)  

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Is Critical Thinking Overrated?  Disadvantages Of Critical Thinking

Brainstorming: techniques used to boost critical thinking and creativity  .

What Are Problem-Solving Skills? Definition and Examples

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Forage puts students first. Our blog articles are written independently by our editorial team. They have not been paid for or sponsored by our partners. See our full  editorial guidelines .

Why do employers hire employees? To help them solve problems. Whether you’re a financial analyst deciding where to invest your firm’s money, or a marketer trying to figure out which channel to direct your efforts, companies hire people to help them find solutions. Problem-solving is an essential and marketable soft skill in the workplace. 

So, how can you improve your problem-solving and show employers you have this valuable skill? In this guide, we’ll cover:

Problem-Solving Skills Definition

Why are problem-solving skills important, problem-solving skills examples, how to include problem-solving skills in a job application, how to improve problem-solving skills, problem-solving: the bottom line.

Problem-solving skills are the ability to identify problems, brainstorm and analyze answers, and implement the best solutions. An employee with good problem-solving skills is both a self-starter and a collaborative teammate; they are proactive in understanding the root of a problem and work with others to consider a wide range of solutions before deciding how to move forward. 

Examples of using problem-solving skills in the workplace include:

• Researching patterns to understand why revenue decreased last quarter
• Experimenting with a new marketing channel to increase website sign-ups
• Brainstorming content types to share with potential customers
• Testing calls to action to see which ones drive the most product sales
• Implementing a new workflow to automate a team process and increase productivity

Problem-solving skills are the most sought-after soft skill of 2022. In fact, 86% of employers look for problem-solving skills on student resumes, according to the National Association of Colleges and Employers Job Outlook 2022 survey . 

It’s unsurprising why employers are looking for this skill: companies will always need people to help them find solutions to their problems. Someone proactive and successful at problem-solving is valuable to any team.

“Employers are looking for employees who can make decisions independently, especially with the prevalence of remote/hybrid work and the need to communicate asynchronously,” Eric Mochnacz, senior HR consultant at Red Clover, says. “Employers want to see individuals who can make well-informed decisions that mitigate risk, and they can do so without suffering from analysis paralysis.”

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Problem-solving includes three main parts: identifying the problem, analyzing possible solutions, and deciding on the best course of action.

>>MORE: Discover the right career for you based on your skills with a career aptitude test .

Research is the first step of problem-solving because it helps you understand the context of a problem. Researching a problem enables you to learn why the problem is happening. For example, is revenue down because of a new sales tactic? Or because of seasonality? Is there a problem with who the sales team is reaching out to? 

Research broadens your scope to all possible reasons why the problem could be happening. Then once you figure it out, it helps you narrow your scope to start solving it. 

Analysis is the next step of problem-solving. Now that you’ve identified the problem, analytical skills help you look at what potential solutions there might be.

“The goal of analysis isn’t to solve a problem, actually — it’s to better understand it because that’s where the real solution will be found,” Gretchen Skalka, owner of Career Insights Consulting, says. “Looking at a problem through the lens of impartiality is the only way to get a true understanding of it from all angles.”

Decision-Making

Once you’ve figured out where the problem is coming from and what solutions are, it’s time to decide on the best way to go forth. Decision-making skills help you determine what resources are available, what a feasible action plan entails, and what solution is likely to lead to success.

On a Resume

Employers looking for problem-solving skills might include the word “problem-solving” or other synonyms like “ critical thinking ” or “analytical skills” in the job description.

“I would add ‘buzzwords’ you can find from the job descriptions or LinkedIn endorsements section to filter into your resume to comply with the ATS,” Matthew Warzel, CPRW resume writer, advises. Warzel recommends including these skills on your resume but warns to “leave the soft skills as adjectives in the summary section. That is the only place soft skills should be mentioned.”

On the other hand, you can list hard skills separately in a skills section on your resume .

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In a Cover Letter or an Interview

Explaining your problem-solving skills in an interview can seem daunting. You’re required to expand on your process — how you identified a problem, analyzed potential solutions, and made a choice. As long as you can explain your approach, it’s okay if that solution didn’t come from a professional work experience.

“Young professionals shortchange themselves by thinking only paid-for solutions matter to employers,” Skalka says. “People at the genesis of their careers don’t have a wealth of professional experience to pull from, but they do have relevant experience to share.”

Aaron Case, career counselor and CPRW at Resume Genius, agrees and encourages early professionals to share this skill. “If you don’t have any relevant work experience yet, you can still highlight your problem-solving skills in your cover letter,” he says. “Just showcase examples of problems you solved while completing your degree, working at internships, or volunteering. You can even pull examples from completely unrelated part-time jobs, as long as you make it clear how your problem-solving ability transfers to your new line of work.”

Learn How to Identify Problems

Problem-solving doesn’t just require finding solutions to problems that are already there. It’s also about being proactive when something isn’t working as you hoped it would. Practice questioning and getting curious about processes and activities in your everyday life. What could you improve? What would you do if you had more resources for this process? If you had fewer? Challenge yourself to challenge the world around you.

Think Digitally

“Employers in the modern workplace value digital problem-solving skills, like being able to find a technology solution to a traditional issue,” Case says. “For example, when I first started working as a marketing writer, my department didn’t have the budget to hire a professional voice actor for marketing video voiceovers. But I found a perfect solution to the problem with an AI voiceover service that cost a fraction of the price of an actor.”

Being comfortable with new technology — even ones you haven’t used before — is a valuable skill in an increasingly hybrid and remote world. Don’t be afraid to research new and innovative technologies to help automate processes or find a more efficient technological solution.

Collaborate

Problem-solving isn’t done in a silo, and it shouldn’t be. Use your collaboration skills to gather multiple perspectives, help eliminate bias, and listen to alternative solutions. Ask others where they think the problem is coming from and what solutions would help them with your workflow. From there, try to compromise on a solution that can benefit everyone.

If we’ve learned anything from the past few years, it’s that the world of work is constantly changing — which means it’s crucial to know how to adapt . Be comfortable narrowing down a solution, then changing your direction when a colleague provides a new piece of information. Challenge yourself to get out of your comfort zone, whether with your personal routine or trying a new system at work.

Put Yourself in the Middle of Tough Moments

Just like adapting requires you to challenge your routine and tradition, good problem-solving requires you to put yourself in challenging situations — especially ones where you don’t have relevant experience or expertise to find a solution. Because you won’t know how to tackle the problem, you’ll learn new problem-solving skills and how to navigate new challenges. Ask your manager or a peer if you can help them work on a complicated problem, and be proactive about asking them questions along the way.

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Step 1 of 3

Companies always need people to help them find solutions — especially proactive employees who have practical analytical skills and can collaborate to decide the best way to move forward. Whether or not you have experience solving problems in a professional workplace, illustrate your problem-solving skills by describing your research, analysis, and decision-making process — and make it clear that you’re the solution to the employer’s current problems. 

Looking to learn more workplace professional skills? Check out Two Sigma’s Professional Skills Development Virtual Experience Program .

Image Credit: Christina Morillo / Pexels 

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Turn your team into skilled problem solvers with these problem-solving strategies

Picture this, you're handling your daily tasks at work and your boss calls you in and says, "We have a problem." 

Unfortunately, we don't live in a world in which problems are instantly resolved with the snap of our fingers. Knowing how to effectively solve problems is an important professional skill to hone. If you have a problem that needs to be solved, what is the right process to use to ensure you get the most effective solution?

In this article we'll break down the problem-solving process and how you can find the most effective solutions for complex problems.

What is problem solving? 

Problem solving is the process of finding a resolution for a specific issue or conflict. There are many possible solutions for solving a problem, which is why it's important to go through a problem-solving process to find the best solution. You could use a flathead screwdriver to unscrew a Phillips head screw, but there is a better tool for the situation. Utilizing common problem-solving techniques helps you find the best solution to fit the needs of the specific situation, much like using the right tools.

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4 steps to better problem solving

While it might be tempting to dive into a problem head first, take the time to move step by step. Here’s how you can effectively break down the problem-solving process with your team:

1. Identify the problem that needs to be solved

One of the easiest ways to identify a problem is to ask questions. A good place to start is to ask journalistic questions, like:

Who : Who is involved with this problem? Who caused the problem? Who is most affected by this issue?

What: What is happening? What is the extent of the issue? What does this problem prevent from moving forward?

Where: Where did this problem take place? Does this problem affect anything else in the immediate area? 

When: When did this problem happen? When does this problem take effect? Is this an urgent issue that needs to be solved within a certain timeframe?

Why: Why is it happening? Why does it impact workflows?

How: How did this problem occur? How is it affecting workflows and team members from being productive?

Asking journalistic questions can help you define a strong problem statement so you can highlight the current situation objectively, and create a plan around that situation.

Here’s an example of how a design team uses journalistic questions to identify their problem:

Overarching problem: Design requests are being missed

Who: Design team, digital marketing team, web development team

What: Design requests are forgotten, lost, or being created ad hoc.

Where: Email requests, design request spreadsheet

When: Missed requests on January 20th, January 31st, February 4th, February 6th

How : Email request was lost in inbox and the intake spreadsheet was not updated correctly. The digital marketing team had to delay launching ads for a few days while design requests were bottlenecked. Designers had to work extra hours to ensure all requests were completed.

In this example, there are many different aspects of this problem that can be solved. Using journalistic questions can help you identify different issues and who you should involve in the process.

2. Brainstorm multiple solutions

If at all possible, bring in a facilitator who doesn't have a major stake in the solution. Bringing an individual who has little-to-no stake in the matter can help keep your team on track and encourage good problem-solving skills.

Here are a few brainstorming techniques to encourage creative thinking:

Brainstorm alone before hand: Before you come together as a group, provide some context to your team on what exactly the issue is that you're brainstorming. This will give time for you and your teammates to have some ideas ready by the time you meet.

Say yes to everything (at first): When you first start brainstorming, don't say no to any ideas just yet—try to get as many ideas down as possible. Having as many ideas as possible ensures that you’ll get a variety of solutions. Save the trimming for the next step of the strategy. 

Talk to team members one-on-one: Some people may be less comfortable sharing their ideas in a group setting. Discuss the issue with team members individually and encourage them to share their opinions without restrictions—you might find some more detailed insights than originally anticipated.

Break out of your routine: If you're used to brainstorming in a conference room or over Zoom calls, do something a little different! Take your brainstorming meeting to a coffee shop or have your Zoom call while you're taking a walk. Getting out of your routine can force your brain out of its usual rut and increase critical thinking.

3. Define the solution

After you brainstorm with team members to get their unique perspectives on a scenario, it's time to look at the different strategies and decide which option is the best solution for the problem at hand. When defining the solution, consider these main two questions: What is the desired outcome of this solution and who stands to benefit from this solution? 

Set a deadline for when this decision needs to be made and update stakeholders accordingly. Sometimes there's too many people who need to make a decision. Use your best judgement based on the limitations provided to do great things fast.

4. Implement the solution

To implement your solution, start by working with the individuals who are as closest to the problem. This can help those most affected by the problem get unblocked. Then move farther out to those who are less affected, and so on and so forth. Some solutions are simple enough that you don’t need to work through multiple teams.

After you prioritize implementation with the right teams, assign out the ongoing work that needs to be completed by the rest of the team. This can prevent people from becoming overburdened during the implementation plan . Once your solution is in place, schedule check-ins to see how the solution is working and course-correct if necessary.

Implement common problem-solving strategies

There are a few ways to go about identifying problems (and solutions). Here are some strategies you can try, as well as common ways to apply them:

Trial and error

Trial and error problem solving doesn't usually require a whole team of people to solve. To use trial and error problem solving, identify the cause of the problem, and then rapidly test possible solutions to see if anything changes. 

This problem-solving method is often used in tech support teams through troubleshooting.

The 5 whys problem-solving method helps get to the root cause of an issue. You start by asking once, “Why did this issue happen?” After answering the first why, ask again, “Why did that happen?” You'll do this five times until you can attribute the problem to a root cause. 

This technique can help you dig in and find the human error that caused something to go wrong. More importantly, it also helps you and your team develop an actionable plan so that you can prevent the issue from happening again.

Here’s an example:

Problem: The email marketing campaign was accidentally sent to the wrong audience.

“Why did this happen?” Because the audience name was not updated in our email platform.

“Why were the audience names not changed?” Because the audience segment was not renamed after editing. 

“Why was the audience segment not renamed?” Because everybody has an individual way of creating an audience segment.

“Why does everybody have an individual way of creating an audience segment?” Because there is no standardized process for creating audience segments. 

“Why is there no standardized process for creating audience segments?” Because the team hasn't decided on a way to standardize the process as the team introduced new members. 

In this example, we can see a few areas that could be optimized to prevent this mistake from happening again. When working through these questions, make sure that everyone who was involved in the situation is present so that you can co-create next steps to avoid the same problem. 

A SWOT analysis

A SWOT analysis can help you highlight the strengths and weaknesses of a specific solution. SWOT stands for:

Strength: Why is this specific solution a good fit for this problem? 

Weaknesses: What are the weak points of this solution? Is there anything that you can do to strengthen those weaknesses?

Opportunities: What other benefits could arise from implementing this solution?

Threats: Is there anything about this decision that can detrimentally impact your team?

As you identify specific solutions, you can highlight the different strengths, weaknesses, opportunities, and threats of each solution. 

This particular problem-solving strategy is good to use when you're narrowing down the answers and need to compare and contrast the differences between different solutions. 

Even more successful problem solving

After you’ve worked through a tough problem, don't forget to celebrate how far you've come. Not only is this important for your team of problem solvers to see their work in action, but this can also help you become a more efficient, effective , and flexible team. The more problems you tackle together, the more you’ll achieve. 

Looking for a tool to help solve problems on your team? Track project implementation with a work management tool like Asana .

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All teams and organizations encounter challenges as they grow. There are problems that might occur for teams when it comes to miscommunication or resolving business-critical issues . You may face challenges around growth , design , user engagement, and even team culture and happiness. In short, problem-solving techniques should be part of every team’s skillset.

Problem-solving methods are primarily designed to help a group or team through a process of first identifying problems and challenges , ideating possible solutions , and then evaluating the most suitable .

Finding effective solutions to complex problems isn’t easy, but by using the right process and techniques, you can help your team be more efficient in the process.

So how do you develop strategies that are engaging, and empower your team to solve problems effectively?

In this blog post, we share a series of problem-solving tools you can use in your next workshop or team meeting. You’ll also find some tips for facilitating the process and how to enable others to solve complex problems.

Let’s get started! 

How do you identify problems?

How do you identify the right solution.

• Tips for more effective problem-solving

Complete problem-solving methods

• Problem-solving techniques to identify and analyze problems
• Problem-solving techniques for developing solutions

Problem-solving warm-up activities

Closing activities for a problem-solving process.

Before you can move towards finding the right solution for a given problem, you first need to identify and define the problem you wish to solve. 

Here, you want to clearly articulate what the problem is and allow your group to do the same. Remember that everyone in a group is likely to have differing perspectives and alignment is necessary in order to help the group move forward. 

Identifying a problem accurately also requires that all members of a group are able to contribute their views in an open and safe manner. It can be scary for people to stand up and contribute, especially if the problems or challenges are emotive or personal in nature. Be sure to try and create a psychologically safe space for these kinds of discussions.

Remember that problem analysis and further discussion are also important. Not taking the time to fully analyze and discuss a challenge can result in the development of solutions that are not fit for purpose or do not address the underlying issue.

Successfully identifying and then analyzing a problem means facilitating a group through activities designed to help them clearly and honestly articulate their thoughts and produce usable insight.

With this data, you might then produce a problem statement that clearly describes the problem you wish to be addressed and also state the goal of any process you undertake to tackle this issue.  

Finding solutions is the end goal of any process. Complex organizational challenges can only be solved with an appropriate solution but discovering them requires using the right problem-solving tool.

After you’ve explored a problem and discussed ideas, you need to help a team discuss and choose the right solution. Consensus tools and methods such as those below help a group explore possible solutions before then voting for the best. They’re a great way to tap into the collective intelligence of the group for great results!

Remember that the process is often iterative. Great problem solvers often roadtest a viable solution in a measured way to see what works too. While you might not get the right solution on your first try, the methods below help teams land on the most likely to succeed solution while also holding space for improvement.

Every effective problem solving process begins with an agenda . A well-structured workshop is one of the best methods for successfully guiding a group from exploring a problem to implementing a solution.

In SessionLab, it’s easy to go from an idea to a complete agenda . Start by dragging and dropping your core problem solving activities into place . Add timings, breaks and necessary materials before sharing your agenda with your colleagues.

The resulting agenda will be your guide to an effective and productive problem solving session that will also help you stay organized on the day!

Tips for more effective problem solving

Problem-solving activities are only one part of the puzzle. While a great method can help unlock your team’s ability to solve problems, without a thoughtful approach and strong facilitation the solutions may not be fit for purpose.

Let’s take a look at some problem-solving tips you can apply to any process to help it be a success!

Clearly define the problem

Jumping straight to solutions can be tempting, though without first clearly articulating a problem, the solution might not be the right one. Many of the problem-solving activities below include sections where the problem is explored and clearly defined before moving on.

This is a vital part of the problem-solving process and taking the time to fully define an issue can save time and effort later. A clear definition helps identify irrelevant information and it also ensures that your team sets off on the right track.

Don’t jump to conclusions

It’s easy for groups to exhibit cognitive bias or have preconceived ideas about both problems and potential solutions. Be sure to back up any problem statements or potential solutions with facts, research, and adequate forethought.

The best techniques ask participants to be methodical and challenge preconceived notions. Make sure you give the group enough time and space to collect relevant information and consider the problem in a new way. By approaching the process with a clear, rational mindset, you’ll often find that better solutions are more forthcoming.  

Try different approaches  

Problems come in all shapes and sizes and so too should the methods you use to solve them. If you find that one approach isn’t yielding results and your team isn’t finding different solutions, try mixing it up. You’ll be surprised at how using a new creative activity can unblock your team and generate great solutions.

Don’t take it personally 

Depending on the nature of your team or organizational problems, it’s easy for conversations to get heated. While it’s good for participants to be engaged in the discussions, ensure that emotions don’t run too high and that blame isn’t thrown around while finding solutions.

You’re all in it together, and even if your team or area is seeing problems, that isn’t necessarily a disparagement of you personally. Using facilitation skills to manage group dynamics is one effective method of helping conversations be more constructive.

Get the right people in the room

Your problem-solving method is often only as effective as the group using it. Getting the right people on the job and managing the number of people present is important too!

If the group is too small, you may not get enough different perspectives to effectively solve a problem. If the group is too large, you can go round and round during the ideation stages.

Creating the right group makeup is also important in ensuring you have the necessary expertise and skillset to both identify and follow up on potential solutions. Carefully consider who to include at each stage to help ensure your problem-solving method is followed and positioned for success.

Document everything

The best solutions can take refinement, iteration, and reflection to come out. Get into a habit of documenting your process in order to keep all the learnings from the session and to allow ideas to mature and develop. Many of the methods below involve the creation of documents or shared resources. Be sure to keep and share these so everyone can benefit from the work done!

Bring a facilitator 

Facilitation is all about making group processes easier. With a subject as potentially emotive and important as problem-solving, having an impartial third party in the form of a facilitator can make all the difference in finding great solutions and keeping the process moving. Consider bringing a facilitator to your problem-solving session to get better results and generate meaningful solutions!

Develop your problem-solving skills

It takes time and practice to be an effective problem solver. While some roles or participants might more naturally gravitate towards problem-solving, it can take development and planning to help everyone create better solutions.

You might develop a training program, run a problem-solving workshop or simply ask your team to practice using the techniques below. Check out our post on problem-solving skills to see how you and your group can develop the right mental process and be more resilient to issues too!

Design a great agenda

Workshops are a great format for solving problems. With the right approach, you can focus a group and help them find the solutions to their own problems. But designing a process can be time-consuming and finding the right activities can be difficult.

Check out our workshop planning guide to level-up your agenda design and start running more effective workshops. Need inspiration? Check out templates designed by expert facilitators to help you kickstart your process!

In this section, we’ll look at in-depth problem-solving methods that provide a complete end-to-end process for developing effective solutions. These will help guide your team from the discovery and definition of a problem through to delivering the right solution.

If you’re looking for an all-encompassing method or problem-solving model, these processes are a great place to start. They’ll ask your team to challenge preconceived ideas and adopt a mindset for solving problems more effectively.

• Six Thinking Hats
• Lightning Decision Jam
• Problem Definition Process
• Discovery & Action Dialogue

Design Sprint 2.0

• Open Space Technology

1. Six Thinking Hats

Individual approaches to solving a problem can be very different based on what team or role an individual holds. It can be easy for existing biases or perspectives to find their way into the mix, or for internal politics to direct a conversation.

Six Thinking Hats is a classic method for identifying the problems that need to be solved and enables your team to consider them from different angles, whether that is by focusing on facts and data, creative solutions, or by considering why a particular solution might not work.

Like all problem-solving frameworks, Six Thinking Hats is effective at helping teams remove roadblocks from a conversation or discussion and come to terms with all the aspects necessary to solve complex problems.

2. Lightning Decision Jam

Featured courtesy of Jonathan Courtney of AJ&Smart Berlin, Lightning Decision Jam is one of those strategies that should be in every facilitation toolbox. Exploring problems and finding solutions is often creative in nature, though as with any creative process, there is the potential to lose focus and get lost.

Unstructured discussions might get you there in the end, but it’s much more effective to use a method that creates a clear process and team focus.

In Lightning Decision Jam, participants are invited to begin by writing challenges, concerns, or mistakes on post-its without discussing them before then being invited by the moderator to present them to the group.

From there, the team vote on which problems to solve and are guided through steps that will allow them to reframe those problems, create solutions and then decide what to execute on. 

By deciding the problems that need to be solved as a team before moving on, this group process is great for ensuring the whole team is aligned and can take ownership over the next stages. 

Lightning Decision Jam (LDJ)   #action   #decision making   #problem solving   #issue analysis   #innovation   #design   #remote-friendly   The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow

3. Problem Definition Process

While problems can be complex, the problem-solving methods you use to identify and solve those problems can often be simple in design. 

By taking the time to truly identify and define a problem before asking the group to reframe the challenge as an opportunity, this method is a great way to enable change.

Begin by identifying a focus question and exploring the ways in which it manifests before splitting into five teams who will each consider the problem using a different method: escape, reversal, exaggeration, distortion or wishful. Teams develop a problem objective and create ideas in line with their method before then feeding them back to the group.

This method is great for enabling in-depth discussions while also creating space for finding creative solutions too!

Problem Definition   #problem solving   #idea generation   #creativity   #online   #remote-friendly   A problem solving technique to define a problem, challenge or opportunity and to generate ideas.

4. The 5 Whys 

Sometimes, a group needs to go further with their strategies and analyze the root cause at the heart of organizational issues. An RCA or root cause analysis is the process of identifying what is at the heart of business problems or recurring challenges. 

The 5 Whys is a simple and effective method of helping a group go find the root cause of any problem or challenge and conduct analysis that will deliver results. 

By beginning with the creation of a problem statement and going through five stages to refine it, The 5 Whys provides everything you need to truly discover the cause of an issue.

The 5 Whys   #hyperisland   #innovation   This simple and powerful method is useful for getting to the core of a problem or challenge. As the title suggests, the group defines a problems, then asks the question “why” five times, often using the resulting explanation as a starting point for creative problem solving.

5. World Cafe

World Cafe is a simple but powerful facilitation technique to help bigger groups to focus their energy and attention on solving complex problems.

World Cafe enables this approach by creating a relaxed atmosphere where participants are able to self-organize and explore topics relevant and important to them which are themed around a central problem-solving purpose. Create the right atmosphere by modeling your space after a cafe and after guiding the group through the method, let them take the lead!

Making problem-solving a part of your organization’s culture in the long term can be a difficult undertaking. More approachable formats like World Cafe can be especially effective in bringing people unfamiliar with workshops into the fold. 

World Cafe   #hyperisland   #innovation   #issue analysis   World Café is a simple yet powerful method, originated by Juanita Brown, for enabling meaningful conversations driven completely by participants and the topics that are relevant and important to them. Facilitators create a cafe-style space and provide simple guidelines. Participants then self-organize and explore a set of relevant topics or questions for conversation.

6. Discovery & Action Dialogue (DAD)

One of the best approaches is to create a safe space for a group to share and discover practices and behaviors that can help them find their own solutions.

With DAD, you can help a group choose which problems they wish to solve and which approaches they will take to do so. It’s great at helping remove resistance to change and can help get buy-in at every level too!

This process of enabling frontline ownership is great in ensuring follow-through and is one of the methods you will want in your toolbox as a facilitator.

Discovery & Action Dialogue (DAD)   #idea generation   #liberating structures   #action   #issue analysis   #remote-friendly   DADs make it easy for a group or community to discover practices and behaviors that enable some individuals (without access to special resources and facing the same constraints) to find better solutions than their peers to common problems. These are called positive deviant (PD) behaviors and practices. DADs make it possible for people in the group, unit, or community to discover by themselves these PD practices. DADs also create favorable conditions for stimulating participants’ creativity in spaces where they can feel safe to invent new and more effective practices. Resistance to change evaporates as participants are unleashed to choose freely which practices they will adopt or try and which problems they will tackle. DADs make it possible to achieve frontline ownership of solutions.

7. Design Sprint 2.0

Want to see how a team can solve big problems and move forward with prototyping and testing solutions in a few days? The Design Sprint 2.0 template from Jake Knapp, author of Sprint, is a complete agenda for a with proven results.

Developing the right agenda can involve difficult but necessary planning. Ensuring all the correct steps are followed can also be stressful or time-consuming depending on your level of experience.

Use this complete 4-day workshop template if you are finding there is no obvious solution to your challenge and want to focus your team around a specific problem that might require a shortcut to launching a minimum viable product or waiting for the organization-wide implementation of a solution.

8. Open space technology

Open space technology- developed by Harrison Owen – creates a space where large groups are invited to take ownership of their problem solving and lead individual sessions. Open space technology is a great format when you have a great deal of expertise and insight in the room and want to allow for different takes and approaches on a particular theme or problem you need to be solved.

Start by bringing your participants together to align around a central theme and focus their efforts. Explain the ground rules to help guide the problem-solving process and then invite members to identify any issue connecting to the central theme that they are interested in and are prepared to take responsibility for.

Once participants have decided on their approach to the core theme, they write their issue on a piece of paper, announce it to the group, pick a session time and place, and post the paper on the wall. As the wall fills up with sessions, the group is then invited to join the sessions that interest them the most and which they can contribute to, then you’re ready to begin!

Everyone joins the problem-solving group they’ve signed up to, record the discussion and if appropriate, findings can then be shared with the rest of the group afterward.

Open Space Technology   #action plan   #idea generation   #problem solving   #issue analysis   #large group   #online   #remote-friendly   Open Space is a methodology for large groups to create their agenda discerning important topics for discussion, suitable for conferences, community gatherings and whole system facilitation

Techniques to identify and analyze problems

Using a problem-solving method to help a team identify and analyze a problem can be a quick and effective addition to any workshop or meeting.

While further actions are always necessary, you can generate momentum and alignment easily, and these activities are a great place to get started.

We’ve put together this list of techniques to help you and your team with problem identification, analysis, and discussion that sets the foundation for developing effective solutions.

Let’s take a look!

• The Creativity Dice
• Fishbone Analysis
• Problem Tree
• SWOT Analysis
• Agreement-Certainty Matrix
• The Journalistic Six
• LEGO Challenge
• What, So What, Now What?
• Journalists

Individual and group perspectives are incredibly important, but what happens if people are set in their minds and need a change of perspective in order to approach a problem more effectively?

Flip It is a method we love because it is both simple to understand and run, and allows groups to understand how their perspectives and biases are formed. 

Participants in Flip It are first invited to consider concerns, issues, or problems from a perspective of fear and write them on a flip chart. Then, the group is asked to consider those same issues from a perspective of hope and flip their understanding.  

No problem and solution is free from existing bias and by changing perspectives with Flip It, you can then develop a problem solving model quickly and effectively.

Flip It!   #gamestorming   #problem solving   #action   Often, a change in a problem or situation comes simply from a change in our perspectives. Flip It! is a quick game designed to show players that perspectives are made, not born.

10. The Creativity Dice

One of the most useful problem solving skills you can teach your team is of approaching challenges with creativity, flexibility, and openness. Games like The Creativity Dice allow teams to overcome the potential hurdle of too much linear thinking and approach the process with a sense of fun and speed. 

In The Creativity Dice, participants are organized around a topic and roll a dice to determine what they will work on for a period of 3 minutes at a time. They might roll a 3 and work on investigating factual information on the chosen topic. They might roll a 1 and work on identifying the specific goals, standards, or criteria for the session.

Encouraging rapid work and iteration while asking participants to be flexible are great skills to cultivate. Having a stage for idea incubation in this game is also important. Moments of pause can help ensure the ideas that are put forward are the most suitable. 

The Creativity Dice   #creativity   #problem solving   #thiagi   #issue analysis   Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

11. Fishbone Analysis

Organizational or team challenges are rarely simple, and it’s important to remember that one problem can be an indication of something that goes deeper and may require further consideration to be solved.

Fishbone Analysis helps groups to dig deeper and understand the origins of a problem. It’s a great example of a root cause analysis method that is simple for everyone on a team to get their head around. 

Participants in this activity are asked to annotate a diagram of a fish, first adding the problem or issue to be worked on at the head of a fish before then brainstorming the root causes of the problem and adding them as bones on the fish. 

Using abstractions such as a diagram of a fish can really help a team break out of their regular thinking and develop a creative approach.

Fishbone Analysis   #problem solving   ##root cause analysis   #decision making   #online facilitation   A process to help identify and understand the origins of problems, issues or observations.

12. Problem Tree 

Encouraging visual thinking can be an essential part of many strategies. By simply reframing and clarifying problems, a group can move towards developing a problem solving model that works for them. 

In Problem Tree, groups are asked to first brainstorm a list of problems – these can be design problems, team problems or larger business problems – and then organize them into a hierarchy. The hierarchy could be from most important to least important or abstract to practical, though the key thing with problem solving games that involve this aspect is that your group has some way of managing and sorting all the issues that are raised.

Once you have a list of problems that need to be solved and have organized them accordingly, you’re then well-positioned for the next problem solving steps.

Problem tree   #define intentions   #create   #design   #issue analysis   A problem tree is a tool to clarify the hierarchy of problems addressed by the team within a design project; it represents high level problems or related sublevel problems.

13. SWOT Analysis

Chances are you’ve heard of the SWOT Analysis before. This problem-solving method focuses on identifying strengths, weaknesses, opportunities, and threats is a tried and tested method for both individuals and teams.

Start by creating a desired end state or outcome and bare this in mind – any process solving model is made more effective by knowing what you are moving towards. Create a quadrant made up of the four categories of a SWOT analysis and ask participants to generate ideas based on each of those quadrants.

Once you have those ideas assembled in their quadrants, cluster them together based on their affinity with other ideas. These clusters are then used to facilitate group conversations and move things forward. 

SWOT analysis   #gamestorming   #problem solving   #action   #meeting facilitation   The SWOT Analysis is a long-standing technique of looking at what we have, with respect to the desired end state, as well as what we could improve on. It gives us an opportunity to gauge approaching opportunities and dangers, and assess the seriousness of the conditions that affect our future. When we understand those conditions, we can influence what comes next.

14. Agreement-Certainty Matrix

Not every problem-solving approach is right for every challenge, and deciding on the right method for the challenge at hand is a key part of being an effective team.

The Agreement Certainty matrix helps teams align on the nature of the challenges facing them. By sorting problems from simple to chaotic, your team can understand what methods are suitable for each problem and what they can do to ensure effective results. 

If you are already using Liberating Structures techniques as part of your problem-solving strategy, the Agreement-Certainty Matrix can be an invaluable addition to your process. We’ve found it particularly if you are having issues with recurring problems in your organization and want to go deeper in understanding the root cause. 

Agreement-Certainty Matrix   #issue analysis   #liberating structures   #problem solving   You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic .  A problem is simple when it can be solved reliably with practices that are easy to duplicate.  It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably.  A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail.  Chaotic is when the context is too turbulent to identify a path forward.  A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.”  The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Organizing and charting a team’s progress can be important in ensuring its success. SQUID (Sequential Question and Insight Diagram) is a great model that allows a team to effectively switch between giving questions and answers and develop the skills they need to stay on track throughout the process. 

Begin with two different colored sticky notes – one for questions and one for answers – and with your central topic (the head of the squid) on the board. Ask the group to first come up with a series of questions connected to their best guess of how to approach the topic. Ask the group to come up with answers to those questions, fix them to the board and connect them with a line. After some discussion, go back to question mode by responding to the generated answers or other points on the board.

It’s rewarding to see a diagram grow throughout the exercise, and a completed SQUID can provide a visual resource for future effort and as an example for other teams.

SQUID   #gamestorming   #project planning   #issue analysis   #problem solving   When exploring an information space, it’s important for a group to know where they are at any given time. By using SQUID, a group charts out the territory as they go and can navigate accordingly. SQUID stands for Sequential Question and Insight Diagram.

16. Speed Boat

To continue with our nautical theme, Speed Boat is a short and sweet activity that can help a team quickly identify what employees, clients or service users might have a problem with and analyze what might be standing in the way of achieving a solution.

Methods that allow for a group to make observations, have insights and obtain those eureka moments quickly are invaluable when trying to solve complex problems.

In Speed Boat, the approach is to first consider what anchors and challenges might be holding an organization (or boat) back. Bonus points if you are able to identify any sharks in the water and develop ideas that can also deal with competitors!   

Speed Boat   #gamestorming   #problem solving   #action   Speedboat is a short and sweet way to identify what your employees or clients don’t like about your product/service or what’s standing in the way of a desired goal.

17. The Journalistic Six

Some of the most effective ways of solving problems is by encouraging teams to be more inclusive and diverse in their thinking.

Based on the six key questions journalism students are taught to answer in articles and news stories, The Journalistic Six helps create teams to see the whole picture. By using who, what, when, where, why, and how to facilitate the conversation and encourage creative thinking, your team can make sure that the problem identification and problem analysis stages of the are covered exhaustively and thoughtfully. Reporter’s notebook and dictaphone optional.

The Journalistic Six – Who What When Where Why How   #idea generation   #issue analysis   #problem solving   #online   #creative thinking   #remote-friendly   A questioning method for generating, explaining, investigating ideas.

18. LEGO Challenge

Now for an activity that is a little out of the (toy) box. LEGO Serious Play is a facilitation methodology that can be used to improve creative thinking and problem-solving skills. 

The LEGO Challenge includes giving each member of the team an assignment that is hidden from the rest of the group while they create a structure without speaking.

What the LEGO challenge brings to the table is a fun working example of working with stakeholders who might not be on the same page to solve problems. Also, it’s LEGO! Who doesn’t love LEGO! 

LEGO Challenge   #hyperisland   #team   A team-building activity in which groups must work together to build a structure out of LEGO, but each individual has a secret “assignment” which makes the collaborative process more challenging. It emphasizes group communication, leadership dynamics, conflict, cooperation, patience and problem solving strategy.

19. What, So What, Now What?

If not carefully managed, the problem identification and problem analysis stages of the problem-solving process can actually create more problems and misunderstandings.

The What, So What, Now What? problem-solving activity is designed to help collect insights and move forward while also eliminating the possibility of disagreement when it comes to identifying, clarifying, and analyzing organizational or work problems. 

Facilitation is all about bringing groups together so that might work on a shared goal and the best problem-solving strategies ensure that teams are aligned in purpose, if not initially in opinion or insight.

Throughout the three steps of this game, you give everyone on a team to reflect on a problem by asking what happened, why it is important, and what actions should then be taken. 

This can be a great activity for bringing our individual perceptions about a problem or challenge and contextualizing it in a larger group setting. This is one of the most important problem-solving skills you can bring to your organization.

W³ – What, So What, Now What?   #issue analysis   #innovation   #liberating structures   You can help groups reflect on a shared experience in a way that builds understanding and spurs coordinated action while avoiding unproductive conflict. It is possible for every voice to be heard while simultaneously sifting for insights and shaping new direction. Progressing in stages makes this practical—from collecting facts about What Happened to making sense of these facts with So What and finally to what actions logically follow with Now What . The shared progression eliminates most of the misunderstandings that otherwise fuel disagreements about what to do. Voila!

20. Journalists  

Problem analysis can be one of the most important and decisive stages of all problem-solving tools. Sometimes, a team can become bogged down in the details and are unable to move forward.

Journalists is an activity that can avoid a group from getting stuck in the problem identification or problem analysis stages of the process.

In Journalists, the group is invited to draft the front page of a fictional newspaper and figure out what stories deserve to be on the cover and what headlines those stories will have. By reframing how your problems and challenges are approached, you can help a team move productively through the process and be better prepared for the steps to follow.

Journalists   #vision   #big picture   #issue analysis   #remote-friendly   This is an exercise to use when the group gets stuck in details and struggles to see the big picture. Also good for defining a vision.

Problem-solving techniques for developing solutions 

The success of any problem-solving process can be measured by the solutions it produces. After you’ve defined the issue, explored existing ideas, and ideated, it’s time to narrow down to the correct solution.

Use these problem-solving techniques when you want to help your team find consensus, compare possible solutions, and move towards taking action on a particular problem.

• Improved Solutions
• Four-Step Sketch
• 15% Solutions
• How-Now-Wow matrix
• Impact Effort Matrix

21. Mindspin  

Brainstorming is part of the bread and butter of the problem-solving process and all problem-solving strategies benefit from getting ideas out and challenging a team to generate solutions quickly. 

With Mindspin, participants are encouraged not only to generate ideas but to do so under time constraints and by slamming down cards and passing them on. By doing multiple rounds, your team can begin with a free generation of possible solutions before moving on to developing those solutions and encouraging further ideation. 

This is one of our favorite problem-solving activities and can be great for keeping the energy up throughout the workshop. Remember the importance of helping people become engaged in the process – energizing problem-solving techniques like Mindspin can help ensure your team stays engaged and happy, even when the problems they’re coming together to solve are complex. 

MindSpin   #teampedia   #idea generation   #problem solving   #action   A fast and loud method to enhance brainstorming within a team. Since this activity has more than round ideas that are repetitive can be ruled out leaving more creative and innovative answers to the challenge.

22. Improved Solutions

After a team has successfully identified a problem and come up with a few solutions, it can be tempting to call the work of the problem-solving process complete. That said, the first solution is not necessarily the best, and by including a further review and reflection activity into your problem-solving model, you can ensure your group reaches the best possible result. 

One of a number of problem-solving games from Thiagi Group, Improved Solutions helps you go the extra mile and develop suggested solutions with close consideration and peer review. By supporting the discussion of several problems at once and by shifting team roles throughout, this problem-solving technique is a dynamic way of finding the best solution. 

Improved Solutions   #creativity   #thiagi   #problem solving   #action   #team   You can improve any solution by objectively reviewing its strengths and weaknesses and making suitable adjustments. In this creativity framegame, you improve the solutions to several problems. To maintain objective detachment, you deal with a different problem during each of six rounds and assume different roles (problem owner, consultant, basher, booster, enhancer, and evaluator) during each round. At the conclusion of the activity, each player ends up with two solutions to her problem.

23. Four Step Sketch

Creative thinking and visual ideation does not need to be confined to the opening stages of your problem-solving strategies. Exercises that include sketching and prototyping on paper can be effective at the solution finding and development stage of the process, and can be great for keeping a team engaged. 

By going from simple notes to a crazy 8s round that involves rapidly sketching 8 variations on their ideas before then producing a final solution sketch, the group is able to iterate quickly and visually. Problem-solving techniques like Four-Step Sketch are great if you have a group of different thinkers and want to change things up from a more textual or discussion-based approach.

Four-Step Sketch   #design sprint   #innovation   #idea generation   #remote-friendly   The four-step sketch is an exercise that helps people to create well-formed concepts through a structured process that includes: Review key information Start design work on paper,  Consider multiple variations , Create a detailed solution . This exercise is preceded by a set of other activities allowing the group to clarify the challenge they want to solve. See how the Four Step Sketch exercise fits into a Design Sprint

24. 15% Solutions

Some problems are simpler than others and with the right problem-solving activities, you can empower people to take immediate actions that can help create organizational change. 

Part of the liberating structures toolkit, 15% solutions is a problem-solving technique that focuses on finding and implementing solutions quickly. A process of iterating and making small changes quickly can help generate momentum and an appetite for solving complex problems.

Problem-solving strategies can live and die on whether people are onboard. Getting some quick wins is a great way of getting people behind the process.   

It can be extremely empowering for a team to realize that problem-solving techniques can be deployed quickly and easily and delineate between things they can positively impact and those things they cannot change. 

15% Solutions   #action   #liberating structures   #remote-friendly   You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference.  15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change.  With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

25. How-Now-Wow Matrix

The problem-solving process is often creative, as complex problems usually require a change of thinking and creative response in order to find the best solutions. While it’s common for the first stages to encourage creative thinking, groups can often gravitate to familiar solutions when it comes to the end of the process. 

When selecting solutions, you don’t want to lose your creative energy! The How-Now-Wow Matrix from Gamestorming is a great problem-solving activity that enables a group to stay creative and think out of the box when it comes to selecting the right solution for a given problem.

Problem-solving techniques that encourage creative thinking and the ideation and selection of new solutions can be the most effective in organisational change. Give the How-Now-Wow Matrix a go, and not just for how pleasant it is to say out loud. 

How-Now-Wow Matrix   #gamestorming   #idea generation   #remote-friendly   When people want to develop new ideas, they most often think out of the box in the brainstorming or divergent phase. However, when it comes to convergence, people often end up picking ideas that are most familiar to them. This is called a ‘creative paradox’ or a ‘creadox’. The How-Now-Wow matrix is an idea selection tool that breaks the creadox by forcing people to weigh each idea on 2 parameters.

26. Impact and Effort Matrix

All problem-solving techniques hope to not only find solutions to a given problem or challenge but to find the best solution. When it comes to finding a solution, groups are invited to put on their decision-making hats and really think about how a proposed idea would work in practice. 

The Impact and Effort Matrix is one of the problem-solving techniques that fall into this camp, empowering participants to first generate ideas and then categorize them into a 2×2 matrix based on impact and effort.

Activities that invite critical thinking while remaining simple are invaluable. Use the Impact and Effort Matrix to move from ideation and towards evaluating potential solutions before then committing to them. 

Impact and Effort Matrix   #gamestorming   #decision making   #action   #remote-friendly   In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

27. Dotmocracy

If you’ve followed each of the problem-solving steps with your group successfully, you should move towards the end of your process with heaps of possible solutions developed with a specific problem in mind. But how do you help a group go from ideation to putting a solution into action? 

Dotmocracy – or Dot Voting -is a tried and tested method of helping a team in the problem-solving process make decisions and put actions in place with a degree of oversight and consensus. 

One of the problem-solving techniques that should be in every facilitator’s toolbox, Dot Voting is fast and effective and can help identify the most popular and best solutions and help bring a group to a decision effectively. 

Dotmocracy   #action   #decision making   #group prioritization   #hyperisland   #remote-friendly   Dotmocracy is a simple method for group prioritization or decision-making. It is not an activity on its own, but a method to use in processes where prioritization or decision-making is the aim. The method supports a group to quickly see which options are most popular or relevant. The options or ideas are written on post-its and stuck up on a wall for the whole group to see. Each person votes for the options they think are the strongest, and that information is used to inform a decision.

All facilitators know that warm-ups and icebreakers are useful for any workshop or group process. Problem-solving workshops are no different.

Use these problem-solving techniques to warm up a group and prepare them for the rest of the process. Activating your group by tapping into some of the top problem-solving skills can be one of the best ways to see great outcomes from your session.

• Check-in/Check-out
• Doodling Together
• Show and Tell
• Constellations
• Draw a Tree

28. Check-in / Check-out

Solid processes are planned from beginning to end, and the best facilitators know that setting the tone and establishing a safe, open environment can be integral to a successful problem-solving process.

Check-in / Check-out is a great way to begin and/or bookend a problem-solving workshop. Checking in to a session emphasizes that everyone will be seen, heard, and expected to contribute. 

If you are running a series of meetings, setting a consistent pattern of checking in and checking out can really help your team get into a groove. We recommend this opening-closing activity for small to medium-sized groups though it can work with large groups if they’re disciplined!

Check-in / Check-out   #team   #opening   #closing   #hyperisland   #remote-friendly   Either checking-in or checking-out is a simple way for a team to open or close a process, symbolically and in a collaborative way. Checking-in/out invites each member in a group to be present, seen and heard, and to express a reflection or a feeling. Checking-in emphasizes presence, focus and group commitment; checking-out emphasizes reflection and symbolic closure.

29. Doodling Together  

Thinking creatively and not being afraid to make suggestions are important problem-solving skills for any group or team, and warming up by encouraging these behaviors is a great way to start. 

Doodling Together is one of our favorite creative ice breaker games – it’s quick, effective, and fun and can make all following problem-solving steps easier by encouraging a group to collaborate visually. By passing cards and adding additional items as they go, the workshop group gets into a groove of co-creation and idea development that is crucial to finding solutions to problems. 

Doodling Together   #collaboration   #creativity   #teamwork   #fun   #team   #visual methods   #energiser   #icebreaker   #remote-friendly   Create wild, weird and often funny postcards together & establish a group’s creative confidence.

30. Show and Tell

You might remember some version of Show and Tell from being a kid in school and it’s a great problem-solving activity to kick off a session.

Asking participants to prepare a little something before a workshop by bringing an object for show and tell can help them warm up before the session has even begun! Games that include a physical object can also help encourage early engagement before moving onto more big-picture thinking.

By asking your participants to tell stories about why they chose to bring a particular item to the group, you can help teams see things from new perspectives and see both differences and similarities in the way they approach a topic. Great groundwork for approaching a problem-solving process as a team! 

Show and Tell   #gamestorming   #action   #opening   #meeting facilitation   Show and Tell taps into the power of metaphors to reveal players’ underlying assumptions and associations around a topic The aim of the game is to get a deeper understanding of stakeholders’ perspectives on anything—a new project, an organizational restructuring, a shift in the company’s vision or team dynamic.

31. Constellations

Who doesn’t love stars? Constellations is a great warm-up activity for any workshop as it gets people up off their feet, energized, and ready to engage in new ways with established topics. It’s also great for showing existing beliefs, biases, and patterns that can come into play as part of your session.

Using warm-up games that help build trust and connection while also allowing for non-verbal responses can be great for easing people into the problem-solving process and encouraging engagement from everyone in the group. Constellations is great in large spaces that allow for movement and is definitely a practical exercise to allow the group to see patterns that are otherwise invisible. 

Constellations   #trust   #connection   #opening   #coaching   #patterns   #system   Individuals express their response to a statement or idea by standing closer or further from a central object. Used with teams to reveal system, hidden patterns, perspectives.

32. Draw a Tree

Problem-solving games that help raise group awareness through a central, unifying metaphor can be effective ways to warm-up a group in any problem-solving model.

Draw a Tree is a simple warm-up activity you can use in any group and which can provide a quick jolt of energy. Start by asking your participants to draw a tree in just 45 seconds – they can choose whether it will be abstract or realistic. 

Once the timer is up, ask the group how many people included the roots of the tree and use this as a means to discuss how we can ignore important parts of any system simply because they are not visible.

All problem-solving strategies are made more effective by thinking of problems critically and by exposing things that may not normally come to light. Warm-up games like Draw a Tree are great in that they quickly demonstrate some key problem-solving skills in an accessible and effective way.

Draw a Tree   #thiagi   #opening   #perspectives   #remote-friendly   With this game you can raise awarness about being more mindful, and aware of the environment we live in.

Each step of the problem-solving workshop benefits from an intelligent deployment of activities, games, and techniques. Bringing your session to an effective close helps ensure that solutions are followed through on and that you also celebrate what has been achieved.

Here are some problem-solving activities you can use to effectively close a workshop or meeting and ensure the great work you’ve done can continue afterward.

• One Breath Feedback
• Who What When Matrix
• Response Cards

How do I conclude a problem-solving process?

All good things must come to an end. With the bulk of the work done, it can be tempting to conclude your workshop swiftly and without a moment to debrief and align. This can be problematic in that it doesn’t allow your team to fully process the results or reflect on the process.

At the end of an effective session, your team will have gone through a process that, while productive, can be exhausting. It’s important to give your group a moment to take a breath, ensure that they are clear on future actions, and provide short feedback before leaving the space. 

The primary purpose of any problem-solving method is to generate solutions and then implement them. Be sure to take the opportunity to ensure everyone is aligned and ready to effectively implement the solutions you produced in the workshop.

Remember that every process can be improved and by giving a short moment to collect feedback in the session, you can further refine your problem-solving methods and see further success in the future too.

33. One Breath Feedback

Maintaining attention and focus during the closing stages of a problem-solving workshop can be tricky and so being concise when giving feedback can be important. It’s easy to incur “death by feedback” should some team members go on for too long sharing their perspectives in a quick feedback round. 

One Breath Feedback is a great closing activity for workshops. You give everyone an opportunity to provide feedback on what they’ve done but only in the space of a single breath. This keeps feedback short and to the point and means that everyone is encouraged to provide the most important piece of feedback to them. 

One breath feedback   #closing   #feedback   #action   This is a feedback round in just one breath that excels in maintaining attention: each participants is able to speak during just one breath … for most people that’s around 20 to 25 seconds … unless of course you’ve been a deep sea diver in which case you’ll be able to do it for longer.

34. Who What When Matrix 

Matrices feature as part of many effective problem-solving strategies and with good reason. They are easily recognizable, simple to use, and generate results.

The Who What When Matrix is a great tool to use when closing your problem-solving session by attributing a who, what and when to the actions and solutions you have decided upon. The resulting matrix is a simple, easy-to-follow way of ensuring your team can move forward. 

Great solutions can’t be enacted without action and ownership. Your problem-solving process should include a stage for allocating tasks to individuals or teams and creating a realistic timeframe for those solutions to be implemented or checked out. Use this method to keep the solution implementation process clear and simple for all involved. 

Who/What/When Matrix   #gamestorming   #action   #project planning   With Who/What/When matrix, you can connect people with clear actions they have defined and have committed to.

35. Response cards

Group discussion can comprise the bulk of most problem-solving activities and by the end of the process, you might find that your team is talked out! 

Providing a means for your team to give feedback with short written notes can ensure everyone is head and can contribute without the need to stand up and talk. Depending on the needs of the group, giving an alternative can help ensure everyone can contribute to your problem-solving model in the way that makes the most sense for them.

Response Cards is a great way to close a workshop if you are looking for a gentle warm-down and want to get some swift discussion around some of the feedback that is raised. 

Response Cards   #debriefing   #closing   #structured sharing   #questions and answers   #thiagi   #action   It can be hard to involve everyone during a closing of a session. Some might stay in the background or get unheard because of louder participants. However, with the use of Response Cards, everyone will be involved in providing feedback or clarify questions at the end of a session.

Save time and effort discovering the right solutions

A structured problem solving process is a surefire way of solving tough problems, discovering creative solutions and driving organizational change. But how can you design for successful outcomes?

With SessionLab, it’s easy to design engaging workshops that deliver results. Drag, drop and reorder blocks  to build your agenda. When you make changes or update your agenda, your session  timing   adjusts automatically , saving you time on manual adjustments.

Collaborating with stakeholders or clients? Share your agenda with a single click and collaborate in real-time. No more sending documents back and forth over email.

Explore  how to use SessionLab  to design effective problem solving workshops or  watch this five minute video  to see the planner in action!

Over to you

The problem-solving process can often be as complicated and multifaceted as the problems they are set-up to solve. With the right problem-solving techniques and a mix of creative exercises designed to guide discussion and generate purposeful ideas, we hope we’ve given you the tools to find the best solutions as simply and easily as possible.

Is there a problem-solving technique that you are missing here? Do you have a favorite activity or method you use when facilitating? Let us know in the comments below, we’d love to hear from you! 

thank you very much for these excellent techniques

Certainly wonderful article, very detailed. Shared!

Your list of techniques for problem solving can be helpfully extended by adding TRIZ to the list of techniques. TRIZ has 40 problem solving techniques derived from methods inventros and patent holders used to get new patents. About 10-12 are general approaches. many organization sponsor classes in TRIZ that are used to solve business problems or general organiztational problems. You can take a look at TRIZ and dwonload a free internet booklet to see if you feel it shound be included per your selection process.

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26 Expert-Backed Problem Solving Examples – Interview Answers

Published: February 13, 2023

Interview Questions and Answers

Actionable advice from real experts:

Biron Clark

Former Recruiter

Contributor

Dr. Kyle Elliott

Career Coach

Hayley Jukes

Editor-in-Chief

Biron Clark , Former Recruiter

Kyle Elliott , Career Coach

Hayley Jukes , Editor

As a recruiter , I know employers like to hire people who can solve problems and work well under pressure.

 A job rarely goes 100% according to plan, so hiring managers are more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical.

But how do they measure this?

Hiring managers will ask you interview questions about your problem-solving skills, and they might also look for examples of problem-solving on your resume and cover letter. 

In this article, I’m going to share a list of problem-solving examples and sample interview answers to questions like, “Give an example of a time you used logic to solve a problem?” and “Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result?”

• Problem-solving involves identifying, prioritizing, analyzing, and solving problems using a variety of skills like critical thinking, creativity, decision making, and communication.
• Describe the Situation, Task, Action, and Result ( STAR method ) when discussing your problem-solving experiences.
• Tailor your interview answer with the specific skills and qualifications outlined in the job description.
• Provide numerical data or metrics to demonstrate the tangible impact of your problem-solving efforts.

What are Problem Solving Skills? 

Problem-solving is the ability to identify a problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving encompasses other skills that can be showcased in an interview response and your resume. Problem-solving skills examples include:

• Critical thinking
• Analytical skills
• Decision making
• Research skills
• Technical skills
• Communication skills
• Adaptability and flexibility

Why is Problem Solving Important in the Workplace?

Problem-solving is essential in the workplace because it directly impacts productivity and efficiency. Whenever you encounter a problem, tackling it head-on prevents minor issues from escalating into bigger ones that could disrupt the entire workflow. 

Beyond maintaining smooth operations, your ability to solve problems fosters innovation. It encourages you to think creatively, finding better ways to achieve goals, which keeps the business competitive and pushes the boundaries of what you can achieve. 

Effective problem-solving also contributes to a healthier work environment; it reduces stress by providing clear strategies for overcoming obstacles and builds confidence within teams. 

Examples of Problem-Solving in the Workplace

• Correcting a mistake at work, whether it was made by you or someone else
• Overcoming a delay at work through problem solving and communication
• Resolving an issue with a difficult or upset customer
• Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
• Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
• Troubleshooting and resolving technical issues
• Handling and resolving a conflict with a coworker
• Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
• Taking initiative when another team member overlooked or missed something important
• Taking initiative to meet with your superior to discuss a problem before it became potentially worse
• Solving a safety issue at work or reporting the issue to those who could solve it
• Using problem solving abilities to reduce/eliminate a company expense
• Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
• Changing how a process, team, or task is organized to make it more efficient
• Using creative thinking to come up with a solution that the company hasn’t used before
• Performing research to collect data and information to find a new solution to a problem
• Boosting a company or team’s performance by improving some aspect of communication among employees
• Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem-Solving Examples for Recent Grads/Entry-Level Job Seekers

• Coordinating work between team members in a class project
• Reassigning a missing team member’s work to other group members in a class project
• Adjusting your workflow on a project to accommodate a tight deadline
• Speaking to your professor to get help when you were struggling or unsure about a project
• Asking classmates, peers, or professors for help in an area of struggle
• Talking to your academic advisor to brainstorm solutions to a problem you were facing
• Researching solutions to an academic problem online, via Google or other methods
• Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

How To Answer “Tell Us About a Problem You Solved”

When you answer interview questions about problem-solving scenarios, or if you decide to demonstrate your problem-solving skills in a cover letter (which is a good idea any time the job description mentions problem-solving as a necessary skill), I recommend using the STAR method.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. 

Start by briefly describing the general situation and the task at hand. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact. Finally, describe the positive result you achieved.

Note: Our sample answers below are structured following the STAR formula. Be sure to check them out!

EXPERT ADVICE

Dr. Kyle Elliott , MPA, CHES Tech & Interview Career Coach caffeinatedkyle.com

How can I communicate complex problem-solving experiences clearly and succinctly?

Before answering any interview question, it’s important to understand why the interviewer is asking the question in the first place.

When it comes to questions about your complex problem-solving experiences, for example, the interviewer likely wants to know about your leadership acumen, collaboration abilities, and communication skills, not the problem itself.

Therefore, your answer should be focused on highlighting how you excelled in each of these areas, not diving into the weeds of the problem itself, which is a common mistake less-experienced interviewees often make.

Tailoring Your Answer Based on the Skills Mentioned in the Job Description

As a recruiter, one of the top tips I can give you when responding to the prompt “Tell us about a problem you solved,” is to tailor your answer to the specific skills and qualifications outlined in the job description. 

Once you’ve pinpointed the skills and key competencies the employer is seeking, craft your response to highlight experiences where you successfully utilized or developed those particular abilities. 

For instance, if the job requires strong leadership skills, focus on a problem-solving scenario where you took charge and effectively guided a team toward resolution. 

By aligning your answer with the desired skills outlined in the job description, you demonstrate your suitability for the role and show the employer that you understand their needs.

Amanda Augustine expands on this by saying:

“Showcase the specific skills you used to solve the problem. Did it require critical thinking, analytical abilities, or strong collaboration? Highlight the relevant skills the employer is seeking.”  

Interview Answers to “Tell Me About a Time You Solved a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” or “Tell me about a time you solved a problem,” since you’re likely to hear different versions of this interview question in all sorts of industries.

The example interview responses are structured using the STAR method and are categorized into the top 5 key problem-solving skills recruiters look for in a candidate.

1. Analytical Thinking

Situation: In my previous role as a data analyst , our team encountered a significant drop in website traffic.

Task: I was tasked with identifying the root cause of the decrease.

Action: I conducted a thorough analysis of website metrics, including traffic sources, user demographics, and page performance. Through my analysis, I discovered a technical issue with our website’s loading speed, causing users to bounce. 

Result: By optimizing server response time, compressing images, and minimizing redirects, we saw a 20% increase in traffic within two weeks.

2. Critical Thinking

Situation: During a project deadline crunch, our team encountered a major technical issue that threatened to derail our progress.

Task: My task was to assess the situation and devise a solution quickly.

Action: I immediately convened a meeting with the team to brainstorm potential solutions. Instead of panicking, I encouraged everyone to think outside the box and consider unconventional approaches. We analyzed the problem from different angles and weighed the pros and cons of each solution.

Result: By devising a workaround solution, we were able to meet the project deadline, avoiding potential delays that could have cost the company $100,000 in penalties for missing contractual obligations.

3. Decision Making

Situation: As a project manager , I was faced with a dilemma when two key team members had conflicting opinions on the project direction.

Task: My task was to make a decisive choice that would align with the project goals and maintain team cohesion.

Action: I scheduled a meeting with both team members to understand their perspectives in detail. I listened actively, asked probing questions, and encouraged open dialogue. After carefully weighing the pros and cons of each approach, I made a decision that incorporated elements from both viewpoints.

Result: The decision I made not only resolved the immediate conflict but also led to a stronger sense of collaboration within the team. By valuing input from all team members and making a well-informed decision, we were able to achieve our project objectives efficiently.

4. Communication (Teamwork)

Situation: During a cross-functional project, miscommunication between departments was causing delays and misunderstandings.

Task: My task was to improve communication channels and foster better teamwork among team members.

Action: I initiated regular cross-departmental meetings to ensure that everyone was on the same page regarding project goals and timelines. I also implemented a centralized communication platform where team members could share updates, ask questions, and collaborate more effectively.

Result: Streamlining workflows and improving communication channels led to a 30% reduction in project completion time, saving the company $25,000 in operational costs.

5. Persistence 

Situation: During a challenging sales quarter, I encountered numerous rejections and setbacks while trying to close a major client deal.

Task: My task was to persistently pursue the client and overcome obstacles to secure the deal.

Action: I maintained regular communication with the client, addressing their concerns and demonstrating the value proposition of our product. Despite facing multiple rejections, I remained persistent and resilient, adjusting my approach based on feedback and market dynamics.

Result: After months of perseverance, I successfully closed the deal with the client. By closing the major client deal, I exceeded quarterly sales targets by 25%, resulting in a revenue increase of $250,000 for the company.

Tips to Improve Your Problem-Solving Skills

Throughout your career, being able to showcase and effectively communicate your problem-solving skills gives you more leverage in achieving better jobs and earning more money .

So to improve your problem-solving skills, I recommend always analyzing a problem and situation before acting.

 When discussing problem-solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Don’t just say you’re good at solving problems. Show it with specifics. How much did you boost efficiency? Did you save the company money? Adding numbers can really make your achievements stand out.

To get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t.

Think about how you can improve researching and analyzing a situation, how you can get better at communicating, and deciding on the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem-solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem-solving ability.

More Interview Resources

• 3 Answers to “How Do You Handle Stress?”
• How to Answer “How Do You Handle Conflict?” (Interview Question)
• Sample Answers to “Tell Me About a Time You Failed”

About the Author

Biron Clark is a former executive recruiter who has worked individually with hundreds of job seekers, reviewed thousands of resumes and LinkedIn profiles, and recruited for top venture-backed startups and Fortune 500 companies. He has been advising job seekers since 2012 to think differently in their job search and land high-paying, competitive positions. Follow on Twitter and LinkedIn .

Read more articles by Biron Clark

About the Contributor

Kyle Elliott , career coach and mental health advocate, transforms his side hustle into a notable practice, aiding Silicon Valley professionals in maximizing potential. Follow Kyle on LinkedIn .

About the Editor

Hayley Jukes is the Editor-in-Chief at CareerSidekick with five years of experience creating engaging articles, books, and transcripts for diverse platforms and audiences.

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28 Jobs For Creative Problem Solvers (Ideas in Action!)

Are you a mastermind at solving complex problems? Find satisfaction in crafting innovative solutions?

Then, brace yourselves!

Today, we’re exploring a list of ideal roles for creative problem solvers.

From analytical strategists to innovative designers. Each position is a perfect match for those who thrive in out-of-the-box thinking.

Imagine using your creativity and analytical thinking to overcome hurdles. Every single day.

Sounds exciting, right?

So, prep your thinking caps.

And get ready to discover your dream problem-solving profession!

Game Designer

Average Salary: $50,000 – $85,000 per year

Game Designers are the creative force behind the conceptualization and development of video games, crafting the gameplay, environment, storyline, and characters.

This role is ideal for creative problem solvers who enjoy conceptualizing and bringing imaginative worlds to life.

Job Duties:

• Creating Game Concepts : Develop original ideas for games, including the rules, setting, story, and characters.
• Designing Gameplay Mechanics : Invent game systems and mechanics that are engaging and fun for players.
• Writing Narrative Elements : Craft compelling storylines, dialogues, and character backstories that enhance the gaming experience.
• Level Design : Construct challenging and interesting game levels that align with the overall game design.
• Collaboration : Work with artists, programmers, and audio engineers to ensure the game’s vision is realized through its graphics, technology, and sound.
• Playtesting : Organize and oversee the playtesting process, using feedback to refine gameplay and fix issues.

Requirements:

• Educational Background : A Bachelor’s degree in Game Design, Computer Science, or a related field is often preferred.
• Creative Skills : A strong creative vision with the ability to imagine and design unique gaming experiences.
• Technical Skills : Familiarity with game development software and programming languages used in the industry.
• Problem-Solving : Ability to troubleshoot design issues and come up with creative solutions.
• Collaborative Spirit : Teamwork skills to collaborate effectively with other departments in the game development process.
• Communication Skills : Excellent written and verbal communication skills to articulate game concepts and designs.

Career Path and Growth :

Starting as a Game Designer provides a foundation to explore various facets of game development.

With experience, one can specialize in areas like level design, narrative writing, or become a lead designer managing entire projects.

Further growth may lead to roles such as creative director or even starting your own game development studio.

Average Salary: $70,000 – $120,000 per year

Architects design and oversee the construction of buildings, ranging from residential homes to commercial structures, ensuring they are safe, functional, and aesthetically pleasing.

This role is ideal for creative problem solvers who enjoy blending technical skill with artistic vision to create tangible structures that stand the test of time.

• Designing Buildings : Create original designs for new construction projects, alterations, and redevelopments, using specialist construction knowledge and high-level drawing skills.
• Collaborating with Clients : Work with clients to ensure that projected designs match their needs and are functional, safe, and economical.
• Coordinating with Engineering Teams : Liaise with engineers to determine how the building’s structure will be impacted by the design and to ensure all designs comply with regulatory construction codes.
• Creating Detailed Work Plans : Develop detailed blueprints and implementable plans for construction teams to follow.
• Site Visits : Conduct regular site visits to monitor construction progress and ensure that the project is following the architectural plans.
• Problem Solving : Address design and construction challenges as they arise with innovative and practical solutions.
• Educational Background : A professional degree in Architecture, often a Bachelor’s or Master’s degree, accredited by the National Architectural Accrediting Board (NAAB).
• Creative Thinking : A strong sense of design and an innovative approach to problem-solving.
• Technical Skills : Proficiency in computer-aided design (CAD) software, as well as a good understanding of building codes and regulations.
• Communication Skills : Excellent communication and project management skills to work effectively with clients, engineers, and construction teams.
• Attention to Detail : Ability to focus on the finer points of a design to ensure quality and precision in the final product.
• License : In most states, architects must be licensed to practice, which typically requires completing a degree, gaining work experience through an internship, and passing the Architect Registration Examination (ARE).

Architects have a profound impact on the environment and the way people interact with the spaces around them.

Career advancement often includes specializing in a particular type of building or part of the design process, managing larger and more complex projects, and potentially starting one’s own architectural firm.

With experience, architects may also pursue careers in related fields such as urban planning, interior design, or teaching and research within academia.

Systems Analyst

Average Salary: $60,000 – $85,000 per year

Systems Analysts are critical thinkers who evaluate and improve computer systems, ensuring that organizations’ technological frameworks efficiently meet their business needs.

This role is perfect for creative problem solvers who enjoy analyzing data, streamlining processes, and implementing tech solutions to enhance productivity.

• Assessing System Requirements : Analyze current systems and gather requirements from end-users and stakeholders to identify necessary improvements and solutions.
• Designing Technology Solutions : Collaborate with IT professionals to develop system specifications that address business challenges.
• Problem-Solving : Troubleshoot system issues and provide strategic solutions to prevent future problems.
• Implementing Systems : Oversee the implementation of new systems, including software and hardware upgrades, while minimizing disruption to business operations.
• Documenting Systems : Create clear and detailed documentation of systems’ architecture, processes, and user guides.
• Continual Learning : Stay abreast of the latest technologies and methodologies in systems analysis to ensure the organization benefits from cutting-edge practices.
• Educational Background : A Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field is typically required.
• Analytical Skills : Strong analytical and critical thinking skills to evaluate complex systems and propose effective solutions.
• Technical Proficiency : A solid understanding of hardware, software, and networking systems is essential.
• Communication Skills : Excellent communication and interpersonal skills to collaborate with team members and explain technical concepts to non-technical stakeholders.
• Attention to Detail : Keen attention to detail to identify discrepancies and inconsistencies in data and system functionality.

Systems Analysts play an integral role in the operational efficiency and innovation of an organization.

As they gain experience, they can progress to senior analyst roles, specialize in specific technologies or industries, or transition into IT project management or consultancy, leading complex projects and strategic initiatives.

Industrial Designer

Industrial Designers develop concepts and designs for manufactured products, such as cars, home appliances, and toys.

This role is ideal for creative problem solvers who enjoy blending aesthetics, functionality, and user experience into product design.

• Creating Product Concepts : Generate innovative ideas and designs for new products or improvements to existing items.
• Prototyping and Model Making : Develop physical or digital models to evaluate the feasibility, appearance, and functionality of product designs.
• Conducting User Research : Gather insights into user needs and preferences to inform design decisions.
• Collaborating with Engineers : Work closely with engineering teams to ensure product designs are practical and manufacturable.
• Material and Process Selection : Choose appropriate materials and manufacturing processes for the designed products.
• Staying Informed : Keep up to date with the latest design trends, materials, technologies, and industry standards.
• Educational Background : A Bachelor’s degree in Industrial Design, Product Design, or a related field is typically required.
• Creative Problem-Solving Skills : The ability to conceive and refine innovative solutions to complex design challenges.
• Technical Proficiency : Familiarity with design software like CAD, as well as an understanding of manufacturing processes and materials.
• Communication Skills : Strong verbal and visual communication abilities to convey design concepts and collaborate with cross-functional teams.
• User-Centric Mindset : A commitment to creating user-friendly and aesthetically pleasing products.
• Adaptability : The capability to adapt design practices to emerging trends and new technologies.

Industrial Designers have the opportunity to impact the way we live by designing products that are both functional and appealing.

With experience, Industrial Designers can advance to lead design projects, manage design teams, or specialize in areas like sustainable design or user experience (UX).

They may also become design directors or start their own design consultancies.

Software Developer

Software Developers design, build, and maintain software systems that are the backbone of the digital world, from mobile applications to web services.

This role is ideal for creative problem solvers who enjoy developing innovative solutions to complex challenges.

• Writing and Testing Code : Create efficient and scalable code for various software applications, and perform testing to ensure functionality.
• Problem-Solving : Tackle complex software issues and bugs, finding creative ways to solve problems and improve system performance.
• Collaborating with Teams : Work with other developers, designers, and stakeholders to conceptualize and deliver software projects.
• Continual Learning : Stay up-to-date with the latest programming languages, frameworks, and best practices in software development.
• Software Maintenance : Update and refine existing software to improve performance and adapt to user needs and feedback.
• Documentation : Create detailed documentation for software systems to assist other developers and users.
• Educational Background : A Bachelor’s degree in Computer Science, Software Engineering, or a related field is often required.
• Technical Skills : Proficiency in multiple programming languages such as Java, Python, C++, or others relevant to the job.
• Problem-Solving Ability : Strong analytical skills and the ability to think creatively to overcome challenges.
• Teamwork : Ability to collaborate effectively with cross-functional teams to deliver high-quality software.
• Attention to Detail : Meticulous attention to detail to ensure the software functions correctly and efficiently.

As a Software Developer, there are numerous opportunities for growth and specialization.

One can progress to senior developer roles, become a software architect, or specialize in areas like machine learning, mobile application development, or cybersecurity.

There’s also the potential to lead development teams or start your own tech company.

Urban Planner

Average Salary: $51,000 – $73,000 per year

Urban Planners develop plans and programs for the use of land to create communities, accommodate growth, and revitalize physical facilities in towns, cities, counties, and metropolitan areas.

This role is ideal for creative problem solvers who are passionate about shaping sustainable and functional urban environments.

• Developing Community Plans : Collaborate with public officials, developers, and the public to formulate plans for land use, zoning, and community growth.
• Assessing Environmental Impact : Evaluate the environmental implications of proposed construction projects and ensure compliance with regulations.
• Engaging Public Involvement : Facilitate community meetings and public hearings to gather input and communicate planning proposals.
• Reviewing Site Plans : Examine proposals to ensure they meet zoning, environmental, and other regulations and standards.
• Utilizing GIS and Data Analysis : Use Geographic Information Systems (GIS) to analyze data and make informed decisions on urban development.
• Staying Current : Keep up with trends, legislation, and environmental issues to propose effective urban planning solutions.
• Educational Background : A Master’s degree in Urban Planning, Geography, Urban Design, Public Administration, or related field is often required.
• Communication Skills : Strong written and verbal communication skills for writing reports, presenting plans, and collaborating with various stakeholders.
• Problem-Solving Abilities : Aptitude for addressing complex issues and developing innovative solutions for urban development challenges.
• Public Engagement : Experience in facilitating public participation and consensus building in diverse communities.
• Technical Proficiency : Proficiency with planning software, such as GIS, and understanding of planning methodologies and practices.

Urban Planners have the opportunity to directly impact the quality of life in communities.

Career advancement can lead to roles such as Senior Planner, Planning Manager, or Director of Community Development.

With experience, urban planners can also specialize in areas like historic preservation, transportation planning, or environmental planning, or move into related fields such as real estate development or public policy.

Product Manager

Average Salary: $80,000 – $120,000 per year

Product Managers are responsible for overseeing the development and management of products within a company, from the initial concept to its launch and beyond.

This role is ideal for creative problem solvers who excel at understanding market needs, developing product strategies, and leading cross-functional teams to bring innovative solutions to life.

• Developing Product Strategy : Define the vision and strategy for products, aligning with business goals and user needs.
• Leading Product Development : Coordinate with engineering, design, marketing, sales, and other departments to ensure successful product development and launch.
• Conducting Market Research : Analyze market trends, customer feedback, and competitive products to inform product features and enhancements.
• Creating Roadmaps : Develop and maintain product roadmaps, outlining the vision, direction, priorities, and progress of the product over time.
• Managing Product Lifecycle : Oversee all stages of the product lifecycle, from ideation to retirement, ensuring the product meets market needs and company objectives.
• Measuring Product Performance : Utilize data analytics to measure product performance and make informed decisions for future improvements.
• Educational Background : A Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field is often required, with an MBA being advantageous.
• Strategic Thinking : Ability to think strategically and create a vision for the product that aligns with the company’s goals.
• Strong Leadership : Proven leadership skills with the ability to inspire and coordinate cross-functional teams.
• Problem-Solving : Strong analytical and problem-solving skills to overcome challenges and innovate within the product space.
• Communication Skills : Excellent communication skills to effectively collaborate with teams, stakeholders, and to articulate product value propositions.
• Adaptability : Flexibility to adapt to changing market conditions and to pivot product strategy when necessary.

This role offers the opportunity to make a significant impact on a company’s success by delivering products that meet and exceed customer expectations.

With experience, Product Managers can advance to senior management roles such as Director of Product Management, VP of Product, or even Chief Product Officer.

They may also transition into entrepreneurial roles, using their expertise to develop their own products or start businesses.

Graphic Designer

Average Salary: $40,000 – $60,000 per year

Graphic Designers create visual concepts, using computer software or by hand, to communicate ideas that inspire, inform, or captivate consumers.

This role is perfect for creative problem solvers who enjoy combining art and technology to communicate ideas through images and the layout of websites and printed pages.

• Developing Design Concepts : Generate innovative ideas and concepts for various design projects, including websites, branding, advertisements, and publications.
• Creating Visual Elements : Design elements such as logos, original images, and illustrations that help deliver a desired message.
• Selecting Typography and Colors : Choose appropriate fonts and color palettes that enhance the visual effectiveness of a design.
• Layout Design : Arrange graphics and text in a way that is both visually appealing and easy to navigate.
• Collaborating with Clients : Work with clients to understand their needs, receive feedback, and make necessary revisions.
• Staying Current : Keep up-to-date with the latest design trends, software, and technologies to maintain cutting-edge skills.
• Educational Background : A Bachelor’s degree in Graphic Design, Fine Arts, or a related field is often preferred.
• Technical Skills : Proficiency in design software such as Adobe Creative Suite (Illustrator, Photoshop, InDesign) or equivalent.
• Creativity : A strong artistic ability to translate concepts into visual designs.
• Communication Skills : Effective communication skills to understand client needs and present design concepts.
• Time Management : Ability to handle multiple projects and meet tight deadlines.
• Attention to Detail : A keen eye for aesthetics and details to ensure high-quality design output.

Graphic Designers have the potential to influence brand identity and consumer interactions through their work.

With experience, designers can advance to senior designer roles, creative director positions, or specialize in areas like user experience (UX) design or animation.

There is also the opportunity to work as a freelance designer, running one’s own business and choosing projects that align with personal interests and strengths.

Average Salary: $60,000 – $130,000 per year

Inventors devise new products, processes, or systems that have never been made before, often applying their skills in science, engineering, or technology.

This role is perfect for creative problem solvers who enjoy turning their innovative ideas into tangible inventions that can change the world.

• Developing Original Ideas : Generate unique concepts for new products, services, or processes that can solve problems or improve existing solutions.
• Prototyping and Testing : Create models or prototypes of inventions and conduct rigorous testing to refine the design and functionality.
• Research and Development : Engage in continuous research to understand the needs of the market, the feasibility of the invention, and the technical requirements.
• Patenting Inventions : Navigate the process of securing patents to protect intellectual property and the commercial potential of inventions.
• Collaboration with Professionals : Work alongside scientists, engineers, product designers, and business experts to bring inventions to market.
• Staying Current : Keep abreast of the latest technological advancements, trends, and materials that can be leveraged in new inventions.
• Educational Background : A Bachelor’s degree in Engineering, Physics, Computer Science, or a related field is often beneficial.
• Creative Thinking : Exceptional ability to think outside the box and envision what does not yet exist.
• Problem-Solving Skills : Strong analytical skills and the capacity to overcome complex technical and design challenges.
• Technical Proficiency : A solid understanding of scientific principles and the technical skills to create and test prototypes.
• Persistence : The determination to persevere through trial and error, failures, and the lengthy process of development and patenting.

Inventors have the potential to revolutionize industries and create new ones.

They can become leaders in innovation, start their own companies, or work for cutting-edge firms.

Successful inventions can also lead to significant financial rewards, patents, and a lasting legacy in the field of innovation.

User Experience (UX) Designer

Average Salary: $75,000 – $100,000 per year

User Experience Designers play a critical role in developing accessible, engaging, and effective user interfaces for digital products such as websites, apps, and software.

This role is perfect for creative problem solvers who enjoy blending psychology, design, and technology to enhance user satisfaction.

• Researching User Needs : Conduct studies and analyze feedback to understand the requirements and challenges of the target users.
• Creating User Personas : Develop detailed user personas to guide design decisions and create empathetic user experiences.
• Designing Interfaces : Design wireframes, prototypes, and high-fidelity interfaces that optimize usability and accessibility.
• Testing and Iterating : Perform usability testing and iterate on designs based on user feedback and behavioral data.
• Collaborating with Teams : Work closely with cross-functional teams, including developers and product managers, to ensure design vision is implemented effectively.
• Staying Current : Keep up-to-date with the latest UX design trends, tools, and methodologies to continuously improve product experiences.
• Educational Background : A Bachelor’s degree in Design, Human-Computer Interaction, Psychology, or a related field is often required.
• Technical Skills : Proficiency in design and prototyping tools such as Sketch, Adobe XD, Figma, or InVision.
• User-Centric Mindset : A strong focus on user needs, with the ability to balance those against technical constraints and business objectives.
• Communication Skills : Excellent verbal and written communication skills to collaborate with team members and present design concepts.
• Problem-Solving : Ability to think critically and creatively to solve complex design challenges.
• Portfolio : A strong portfolio that showcases a range of UX design projects and a thorough design process.

As a UX Designer, you have the opportunity to make a significant impact on the user experience of digital products, which can lead to increased user engagement and business success.

With experience, UX Designers can progress to senior design roles, specialize in areas such as UX Research or Interaction Design, or lead design teams and strategy.

The demand for skilled UX professionals is growing as more businesses recognize the value of design thinking and user-centered design.

Data Scientist

Data Scientists analyze and interpret complex data to help organizations make better decisions and optimize performance.

This role involves a blend of statistical analysis, machine learning, and data visualization to uncover patterns and insights from data.

This role is ideal for creative problem solvers who enjoy using their analytical skills to tackle complex issues and drive innovation.

• Interpreting Data : Use statistical tools and algorithms to analyze data, identifying trends, patterns, and insights that can inform business strategies.
• Building Predictive Models : Develop machine learning models to forecast outcomes and help organizations plan for the future.
• Visualizing Data : Create data visualizations that clearly communicate findings to stakeholders and support data-driven decision-making.
• Enhancing Data Collection Procedures : Evaluate and improve data collection methods to ensure data quality and relevance.
• Collaborative Analysis : Work with various departments to understand their data needs and provide actionable insights.
• Continuous Learning : Stay up-to-date with the latest developments in data science, machine learning, and big data technologies.
• Educational Background : A Master’s degree or Ph.D. in Data Science, Computer Science, Statistics, Mathematics, or a related field is often preferred.
• Technical Proficiency : Strong skills in programming languages such as Python, R, or SQL, and familiarity with machine learning libraries and data visualization tools.
• Analytical Mindset : The ability to think critically and solve complex problems using data.
• Communication Skills : Excellent written and verbal communication skills to translate technical findings into understandable insights for non-technical audiences.
• Teamwork : Comfortable working in a collaborative environment and contributing to team success.

Data Scientists have the opportunity to make a significant impact across various industries by providing insights that drive innovation and efficiency.

With experience, they can advance to roles such as Senior Data Scientist, Data Science Manager, or Chief Data Officer.

Data Scientists can also specialize in specific industries or technologies, becoming subject matter experts and thought leaders in their fields.

Art Director

Average Salary: $70,000 – $100,000 per year

Art Directors lead and manage the visual and aesthetic aspects of various production environments, such as advertising agencies, publishing houses, film and television productions, and more.

This role is ideal for creative problem solvers who enjoy directing and overseeing the artistic vision of a project and ensuring that it aligns with the overall goals.

• Developing Visual Concepts : Create and present compelling visual concepts that align with project objectives and brand identity.
• Leading Design Teams : Manage a team of designers, illustrators, photographers, and other creative professionals to produce high-quality visual content.
• Coordinating with Other Departments : Work closely with copywriters, marketers, and production teams to ensure a cohesive and effective final product.
• Overseeing Production : Supervise the layout, design, and production of artwork, from initial concept to final release.
• Managing Budgets and Timelines : Ensure that projects are completed on time and within budget, allocating resources effectively.
• Staying Current : Keep up-to-date with the latest design trends, techniques, and technologies to maintain a competitive edge.
• Educational Background : A Bachelor’s degree in Graphic Design, Art, or a related field is often required, along with a strong portfolio of work.
• Leadership Skills : Proven ability to lead and inspire creative teams to deliver top-notch visual content.
• Excellent Aesthetic Judgment : A keen eye for design, color, and typography, with the ability to provide clear direction and feedback.
• Collaboration : Strong interpersonal skills to collaborate effectively with various stakeholders.
• Problem-Solving : Ability to quickly identify and solve aesthetic or production-related issues.

As an Art Director, there are numerous opportunities for advancement and specialization.

With experience, one can move on to higher-level creative roles such as Creative Director or Chief Creative Officer.

Furthermore, there is the potential to branch out into freelance work, start your own creative agency, or focus on personal artistic pursuits.

The skills honed in this role are highly transferable and valued across a variety of industries.

Innovation Consultant

Average Salary: $60,000 – $120,000 per year

Innovation Consultants help organizations foster creativity, develop new ideas, and implement strategies that drive growth and competitive advantage through innovation.

This role is ideal for creative problem solvers who enjoy leveraging their ingenuity to help businesses adapt and thrive in a rapidly changing landscape.

• Assessing Innovation Potential : Analyze a company’s current innovation practices and potential for growth, recommending strategies to foster creativity and progress.
• Facilitating Ideation Sessions : Lead workshops and brainstorming sessions to generate novel ideas and solutions with cross-functional teams.
• Implementing Change : Guide organizations through the process of adopting new ideas, from conceptualization to execution, ensuring alignment with business goals.
• Developing Innovation Frameworks : Create structured approaches for companies to continuously innovate, including establishing innovation labs or incubators.
• Researching Market Trends : Stay ahead of industry trends and emerging technologies to identify opportunities for disruptive innovation.
• Measuring Impact : Develop metrics and methods for assessing the effectiveness of innovation initiatives and their contribution to business performance.
• Educational Background : A Bachelor’s or Master’s degree in Business Administration, Innovation Management, Design Thinking, or a related field is often required.
• Strategic Thinking : Ability to formulate effective innovation strategies that align with the organization’s vision and objectives.
• Problem-Solving Skills : Strong analytical and problem-solving skills, capable of thinking outside the box to overcome challenges and seize new opportunities.
• Communication Skills : Excellent verbal and written communication skills, with the ability to articulate innovative concepts and persuade stakeholders.
• Collaboration : Adept at working with diverse teams and facilitating a cooperative environment that encourages experimentation and risk-taking.

As an Innovation Consultant, you have the opportunity to make a tangible impact on the success and evolution of various organizations.

With experience, you can progress to leadership roles in innovation management, start your own consulting firm, or specialize in a specific industry or area of innovation such as digital transformation or sustainability.

The demand for innovation expertise continues to grow as companies seek to navigate the complexities of the modern business landscape.

Advertising Manager

Advertising Managers create, plan, and execute advertising strategies for products, services, or brands.

They work across various media platforms, including digital, print, and broadcast, to reach target audiences effectively.

This role is perfect for creative problem solvers who enjoy crafting compelling messages and developing innovative campaigns that captivate and persuade.

• Developing Advertising Strategies : Design and implement advertising plans to boost brand awareness, drive sales, or promote new products.
• Leading Campaigns : Oversee the creation and execution of advertising campaigns, coordinating with creative teams, media buyers, and clients.
• Analyzing Market Trends : Research and analyze market data to identify trends, target customer behavior, and adjust campaigns accordingly.
• Managing Budgets : Allocate and manage advertising budgets to maximize return on investment while meeting campaign objectives.
• Collaborating with Teams : Work closely with copywriters, graphic designers, marketing professionals, and other stakeholders to ensure cohesive and effective advertising efforts.
• Measuring Campaign Performance : Track campaign results, interpret analytics, and generate reports to assess effectiveness and guide future strategies.
• Educational Background : A Bachelor’s degree in Advertising, Marketing, Communications, or a related field is typically required.
• Strategic Thinking : Strong ability to think creatively and strategically to develop successful advertising solutions.
• Communication Skills : Excellent verbal and written communication skills, with the ability to present ideas clearly and persuasively.
• Leadership : Proven leadership skills with experience managing teams and projects.
• Analytical Abilities : Proficiency in analyzing market trends and campaign data to inform decisions.
• Technical Skills : Familiarity with advertising platforms, analytics tools, and digital marketing technologies.

As an Advertising Manager, you have the opportunity to influence consumer behavior and shape the public image of brands.

With experience, you can advance to higher-level positions such as Director of Advertising or Chief Marketing Officer, or specialize in areas like digital marketing or brand strategy.

The role also offers the possibility to work in a variety of industries, from retail to technology, providing diverse career experiences and challenges.

Creative Director

Average Salary: $85,000 – $160,000 per year

Creative Directors spearhead and oversee the creative aspects of advertising and marketing campaigns, film, media production, visual arts, or in the tech industry, depending on their specific field of expertise.

This role is ideal for those with a knack for creative problem-solving who love to conceptualize and bring visionary ideas to life.

• Leading Creative Teams : Manage and inspire a team of creatives, including designers, writers, artists, and other staff, to produce high-quality content that aligns with the brand’s vision.
• Concept Development : Generate innovative ideas and concepts for campaigns, branding, or media productions, ensuring they resonate with the target audience and market trends.
• Project Oversight : Oversee the execution of creative projects from inception to completion, ensuring they meet deadlines, budgets, and client expectations.
• Brand Strategy : Collaborate with marketing and strategy teams to develop and refine a brand’s identity and messaging across various platforms.
• Client Relations : Present creative proposals and concepts to clients or stakeholders, effectively communicating the vision and strategy behind the ideas.
• Industry Trends : Stay abreast of the latest trends in design, advertising, and media to keep the creative output fresh and relevant.
• Educational Background : A Bachelor’s degree in Fine Arts, Graphic Design, Marketing, Communications, or a related field is often required.
• Creative Vision : Strong creative vision and understanding of the creative process, with the ability to guide projects from concept to completion.
• Leadership Skills : Proven leadership and team management skills, with the ability to inspire and direct a creative team.
• Communication Skills : Exceptional verbal and written communication skills, necessary for pitching ideas and articulating creative concepts.
• Problem-Solving : Adept at creative problem-solving, able to navigate challenges and come up with innovative solutions.
• Technical Proficiency : Familiarity with design software, multimedia production, and other relevant technologies in the creative field.

As a Creative Director, you have the opportunity to shape the cultural landscape through impactful creative work.

With experience, you can ascend to higher-level positions such as Executive Creative Director or Chief Creative Officer, or establish your own creative agency.

Your influence could extend beyond individual projects to setting trends and standards within the industry.

Strategic Planner

Average Salary: $60,000 – $100,000 per year

Strategic Planners devise and implement long-term goals and strategies for businesses or organizations, ensuring alignment with overarching visions and competitive positioning.

This role is ideal for creative problem solvers who thrive on analyzing complex business landscapes and crafting innovative solutions.

• Developing Strategic Plans : Create comprehensive strategies that steer organizations towards long-term success and market leadership.
• Conducting Market Research : Analyze trends, collect data, and synthesize information to understand the competitive environment and identify opportunities.
• Facilitating Decision Making : Work with senior leadership to prioritize initiatives and allocate resources effectively.
• Implementing Initiatives : Oversee the execution of strategic plans and measure their effectiveness, making adjustments as necessary.
• Stakeholder Communication : Clearly communicate strategies and rationales to internal and external stakeholders.
• Continuous Learning : Stay informed about industry changes, business innovations, and strategic planning methodologies.
• Educational Background : A Bachelor’s degree in Business Administration, Marketing, Economics, or a related field is often required, with an MBA preferred.
• Analytical Skills : Strong ability to analyze data, recognize patterns, and think critically about business challenges and opportunities.
• Strategic Thinking : Proficiency in formulating strategies that align with organizational goals and adapt to changing markets.
• Communication Skills : Excellent verbal and written communication skills for articulating strategic visions and influencing stakeholders.
• Problem-solving : Adept at navigating complex business issues and developing innovative solutions.

As a Strategic Planner, you will play a pivotal role in shaping the future of organizations.

With experience, you can move into higher management positions, such as Director of Strategy or Chief Strategy Officer, or specialize in consulting to provide strategic insights across various industries.

Marketing Analyst

Average Salary: $55,000 – $75,000 per year

Marketing Analysts play a crucial role in understanding market trends and consumer behavior to inform strategic business decisions.

This role is perfect for creative problem solvers who enjoy analyzing data to uncover insights and drive marketing success.

• Conducting Market Research : Gather and analyze data on consumer demographics, preferences, needs, and buying habits to understand the market landscape.
• Interpreting Data : Utilize statistical software to interpret data and develop actionable insights for marketing strategy.
• Reporting Insights : Create reports and presentations that clearly communicate complex analysis to inform marketing and business strategies.
• Measuring Campaign Effectiveness : Track and assess the success of marketing campaigns and strategies, providing recommendations for improvement.
• Identifying Opportunities : Spot patterns and trends in data that could indicate new market opportunities or areas for growth.
• Staying Current : Keep abreast of industry trends, consumer behavior, and advancements in data analysis techniques.
• Educational Background : A Bachelor’s degree in Marketing, Statistics, Business, or a related field is typically required.
• Analytical Skills : Strong analytical abilities and proficiency with data analysis tools and software.
• Communication Skills : Excellent written and verbal communication skills, with the ability to translate complex data into actionable insights.
• Attention to Detail : Keen attention to detail and the ability to interpret data accurately.
• Problem-Solving : Creative thinking and problem-solving skills to address marketing challenges and improve strategies.

Marketing Analysts have a direct impact on the direction and success of marketing strategies.

With experience, they can advance to senior analyst roles, specialize in particular areas such as digital marketing or consumer insights, or move into managerial positions where they can lead teams and shape broader marketing initiatives.

Mechanical Engineer

Average Salary: $65,000 – $85,000 per year

Mechanical Engineers apply principles of engineering, physics, and materials science to design, analyze, manufacture, and maintain mechanical systems.

This role is ideal for creative problem solvers who enjoy tackling diverse challenges in engineering and design.

• Designing Mechanical Systems : Create and improve mechanical systems using computer-aided design (CAD) software, ensuring functionality, safety, and efficiency.
• Problem-Solving : Analyze and troubleshoot issues with existing systems, developing innovative solutions to complex engineering problems.
• Conducting Experiments : Perform and analyze tests to measure the performance of mechanical components and systems.
• Project Management : Oversee engineering projects from conception to completion, ensuring they are delivered on time and within budget.
• Collaboration : Work closely with other engineers, designers, and cross-functional teams to bring new products to market or improve existing ones.
• Continual Learning : Stay abreast of technological advancements in the field of mechanical engineering to apply cutting-edge solutions to design challenges.
• Educational Background : A Bachelor’s degree in Mechanical Engineering, or a related field, is required, with a Master’s degree preferred for certain positions.
• Technical Skills : Strong grasp of engineering principles, proficiency in CAD software, and understanding of manufacturing processes.
• Analytical Thinking : Ability to analyze complex data and design requirements to develop effective mechanical solutions.
• Communication Skills : Excellent verbal and written communication skills for collaborating with team members and documenting engineering processes.
• Attention to Detail : Meticulous attention to detail to ensure the safety and reliability of mechanical designs.

Mechanical Engineers have the opportunity to work in a variety of industries, including automotive, aerospace, energy, robotics, and more.

With experience, mechanical engineers can advance to lead teams, manage large-scale projects, or specialize in areas such as robotics or renewable energy.

They may also choose to pursue advanced degrees to become experts in their field or transition into roles that focus on research and development.

App Developer

App Developers design and build mobile applications for various platforms, such as iOS and Android.

They work on a range of applications, from games and entertainment to productivity and industry-specific tools.

This role is ideal for creative problem solvers who enjoy crafting interactive experiences and solving the technical challenges of app development.

• Designing and Building Applications : Develop functional and aesthetically pleasing apps that meet clients’ needs and enhance user experience.
• Writing Clean Code : Write efficient, scalable, and reusable code that powers the app’s functionalities.
• Testing and Debugging : Rigorously test apps to identify and fix bugs, ensuring a smooth user experience.
• Collaborating with Designers and Product Managers : Work with cross-functional teams to align the app’s design and functionality with user needs and business goals.
• Keeping Up-to-Date with Technology : Stay informed about the latest trends and advancements in app development and mobile technology.
• App Store Optimization : Optimize applications for better visibility and higher rankings in app stores.
• Educational Background : A Bachelor’s degree in Computer Science, Software Engineering, or a related field is typically required.
• Technical Skills : Proficiency in programming languages such as Java, Swift, or Kotlin, and experience with development frameworks and tools.
• Problem-Solving Abilities : Strong analytical skills to solve complex problems and innovate app functionalities.
• Attention to Detail : A keen eye for detail to ensure high performance and aesthetically pleasing app design.
• Teamwork : Ability to work collaboratively in a team environment to bring an app from concept to launch.

This role offers the opportunity to work on a diverse array of projects, constantly challenging one’s skills and creativity.

With experience, App Developers can progress to senior developer roles, lead development teams, or specialize in areas such as user interface design or security.

The evolving nature of technology also provides continuous learning opportunities and the potential to innovate in the field of app development.

Research and Development Specialist

Research and Development Specialists drive innovation and develop new products, services, or processes in various industries.

This role is ideal for creative problem solvers who enjoy applying their scientific and technical knowledge to create novel solutions.

• Innovating New Products : Design and develop new products or improve existing ones to meet market demands or to leverage new technologies.
• Conducting Experiments : Perform scientific experiments and trials to test theories, validate results, and refine prototypes.
• Analyzing Data : Interpret data from research and experiments to inform development decisions and to identify patterns or solutions.
• Collaborating with Teams : Work with cross-functional teams including marketing, production, and quality control to ensure successful product development.
• Documenting Research : Maintain detailed records of research methodologies, data, and findings to support product development and patent applications.
• Staying Current : Keep up-to-date with the latest industry trends, technologies, and scientific advancements to foster innovation within the company.
• Educational Background : A Bachelor’s or Master’s degree in Engineering, Chemistry, Biology, Computer Science, or a related field is typically required.
• Problem-Solving Skills : Strong analytical and problem-solving abilities to tackle complex development challenges.
• Technical Expertise : Proficient in relevant technical skills and knowledge pertinent to the industry, such as CAD software for product design or statistical analysis for data interpretation.
• Communication Skills : Effective verbal and written communication skills to share findings and collaborate with team members.
• Innovation : A creative mindset with a drive to pursue new ideas and approaches in product development.

As a Research and Development Specialist, you have the opportunity to make significant contributions to your field, leading to advancements in technology and industry practices.

With experience, Research and Development Specialists can advance to lead R&D teams, manage larger projects, or become chief technical officers.

Continuous learning and innovation can also open pathways to consulting roles or academic research positions.

Design Strategist

Design Strategists blend business strategy with design thinking to develop meaningful solutions that align with a company’s objectives and user needs.

This role is perfect for creative problem solvers who enjoy utilizing design to tackle complex challenges and drive innovation.

• Research and Analysis : Conduct in-depth research to understand market trends, user needs, and business goals to inform design strategies.
• Ideation and Concept Development : Generate innovative ideas and develop concepts that integrate user experience, technology, and business viability.
• Prototyping and Testing : Create prototypes to test and refine design concepts with stakeholders and end-users.
• Design Facilitation : Lead workshops and collaborative sessions to engage cross-functional teams in the design process.
• Implementation Oversight : Work closely with design and development teams to ensure design strategies are implemented effectively and to high standards.
• Continual Learning : Stay abreast of the latest design trends, methodologies, and technologies to enhance strategic design initiatives.
• Educational Background : A Bachelor’s or Master’s degree in Design, Business, Psychology, or a related field with an emphasis on strategic design thinking.
• Strategic Thinking : Ability to synthesize research findings into actionable design strategies and business solutions.
• Collaborative Skills : Strong teamwork and communication skills to work effectively with various departments and stakeholders.
• Creativity : A passion for innovation and the ability to envision new possibilities for products, services, and experiences.
• Problem-Solving : Aptitude for addressing complex challenges with a user-centered design approach.
• Adaptability : Flexibility to adapt strategies and ideas as projects evolve and new insights are gained.

As a Design Strategist, you play a pivotal role in shaping the future of products and services across various industries.

With experience, Design Strategists can move into leadership roles, such as Head of Design or Chief Design Officer, or specialize further into areas like Service Design or User Experience (UX) Strategy.

The skills acquired in this role are highly transferable, opening opportunities for consulting or entrepreneurship within the design industry.

UX/UI Designer

Average Salary: $65,000 – $100,000 per year

UX/UI Designers are responsible for creating the look and feel of digital products, such as websites, applications, and software.

They ensure that products are not only aesthetically pleasing but also user-friendly and accessible.

This role is ideal for creative problem solvers who enjoy blending visual design with user experience to create intuitive and engaging digital environments.

• Designing User Interfaces : Craft visually appealing and functional designs for digital products, ensuring that they align with brand standards and user expectations.
• Improving User Experience : Analyze user feedback and behavior to refine and optimize the user journey within digital products.
• Prototyping and Wireframing : Develop prototypes and wireframes to illustrate the layout and flow of digital products.
• Conducting Usability Testing : Organize and execute usability tests to identify pain points and areas for improvement in product design.
• Collaborating with Teams : Work closely with developers, product managers, and other stakeholders to ensure a seamless implementation of design concepts.
• Staying Current : Keep up to date with the latest design trends, techniques, and technologies within the UX/UI industry.
• Educational Background : A Bachelor’s degree in Graphic Design, Interaction Design, Web Design, or a related field is often required.
• Design Skills : Proficiency in design software such as Adobe Creative Suite, Sketch, or Figma, along with a strong portfolio showcasing previous work.
• User-Centered Thinking : An innate understanding of how design affects the user experience and a dedication to creating user-centric products.
• Problem-Solving : Ability to identify design problems and devise elegant solutions that enhance user satisfaction.
• Communication and Collaboration : Strong communication skills to articulate design decisions and collaborate effectively with cross-functional teams.
• Adaptability : A willingness to receive feedback and adapt designs to meet user needs and business goals.

UX/UI Designers have the opportunity to directly influence user satisfaction and engagement, playing a key role in the success of digital products.

With experience, UX/UI Designers can progress to lead design roles, specialize in areas such as User Research or Interaction Design, or transition into managerial positions overseeing design teams.

The demand for skilled designers is on the rise, making this a career with excellent growth potential and opportunities for creative expression.

Advertising Copywriter

Average Salary: $45,000 – $65,000 per year

Advertising Copywriters are the creative minds behind compelling and persuasive advertising campaigns across various media, including print, digital, and broadcast.

This role is ideal for creative problem solvers who excel in crafting powerful messages that resonate with target audiences.

• Creating Engaging Content : Develop original, creative copy for advertisements, promotional materials, and marketing campaigns.
• Understanding Client Needs : Collaborate with clients or marketing teams to grasp the product or service’s unique selling points and target audience.
• Researching and Brainstorming : Conduct research on market trends, consumer behavior, and competitors to generate fresh ideas that stand out in the market.
• Revising and Editing : Refine and edit advertising copy based on feedback from clients, editors, or marketing teams to improve effectiveness.
• Working with Designers : Team up with graphic designers and art directors to ensure that the visual elements of an advertisement complement the written copy.
• Meeting Deadlines : Manage multiple projects and meet tight deadlines while maintaining high-quality standards in all copy produced.
• Educational Background : A Bachelor’s degree in Advertising, Communications, English, Journalism, or a related field is preferred.
• Writing Skills : Exceptional writing skills with the ability to craft clear, persuasive, and original copy.
• Creativity : A strong creative mind that can generate innovative ideas and turn them into effective advertising messages.
• Attention to Detail : A keen eye for detail, ensuring accuracy and consistency in messaging across all advertising materials.
• Collaboration : Ability to work effectively with teams, including other copywriters, designers, and marketing professionals.
• Adaptability : Flexibility to switch between different writing styles and tones to match various brands and campaign objectives.

This role offers the opportunity to shape brand identities and influence consumer behavior through the power of words.

With experience, Advertising Copywriters can advance to senior copywriter positions, creative director roles, or freelance consulting, offering strategic creative services to a broader range of clients.

Brand Strategist

Average Salary: $50,000 – $90,000 per year

Brand Strategists develop and execute marketing campaigns that enhance brand awareness and drive consumer engagement.

This role is perfect for creative problem solvers who are passionate about building compelling brand narratives and influencing public perception.

• Market Research : Conduct in-depth research to understand market trends, consumer behavior, and the competitive landscape.
• Brand Positioning : Develop clear and distinctive brand positioning strategies to differentiate products or services in the market.
• Creating Brand Stories : Craft engaging brand stories that resonate with target audiences and articulate the brand’s values and mission.
• Campaign Development : Design and oversee marketing campaigns that effectively communicate the brand’s message across various channels.
• Performance Analysis : Measure the success of branding efforts using analytics tools and adjust strategies accordingly.
• Collaboration : Work closely with creative teams, marketing professionals, and external agencies to ensure cohesive brand messaging.
• Educational Background : A Bachelor’s degree in Marketing, Communications, Business Administration, or a related field is generally required.
• Strategic Thinking : Ability to develop long-term brand strategies based on research and insights.
• Creative Skills : Strong creative thinking skills to envision and execute innovative branding initiatives.
• Communication Skills : Excellent verbal and written communication skills to articulate brand strategies and collaborate with teams.
• Analytical Abilities : Proficient in analyzing market data to inform decision-making and measure campaign effectiveness.

Brand Strategists play a crucial role in shaping a company’s public image and can significantly impact its success.

Career growth can include advancement to senior brand management positions, leading larger teams, or specializing in areas such as digital branding or global brand strategy.

With their problem-solving acumen and creative insights, Brand Strategists can also transition into consultancy roles or start their own branding agencies.

Machine Learning Engineer

Average Salary: $100,000 – $150,000 per year

Machine Learning Engineers are responsible for creating algorithms and data models that enable machines to identify patterns and make decisions with minimal human intervention.

This role is ideal for creative problem solvers who revel in the challenge of applying artificial intelligence to a wide array of practical and complex issues across various industries.

• Developing Machine Learning Models : Design, implement and maintain advanced machine learning models to solve diverse problems, improving accuracy and efficiency.
• Experimentation and Testing : Conduct rigorous testing of machine learning models to ensure their reliability and performance before deployment.
• Data Analysis and Processing : Analyze large datasets to identify patterns, trends, and insights, and preprocess data for use in machine learning applications.
• Collaborating with Cross-Functional Teams : Work closely with software engineers, data scientists, and product managers to integrate machine learning solutions into products and services.
• Staying Current with Industry Trends : Keep abreast of the latest developments in machine learning, deep learning, and artificial intelligence research.
• Optimizing Existing Models : Continuously refine and improve existing machine learning models for better performance and efficiency.
• Educational Background : A Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field is highly preferred.
• Technical Proficiency : Strong programming skills in languages such as Python, R, or Java, and experience with machine learning frameworks like TensorFlow or PyTorch.
• Problem-Solving Skills : An analytical mindset with excellent problem-solving abilities to tackle complex data-driven challenges.
• Statistical Knowledge : A solid foundation in statistics, probability, and mathematics to understand and craft machine learning algorithms.
• Team Collaboration : Ability to work well within a team environment and communicate effectively with other technical and non-technical stakeholders.

As a Machine Learning Engineer, you have the potential to transform industries by automating processes, enhancing decision-making, and unlocking new possibilities through AI.

With experience, you can advance to senior technical roles, lead machine learning projects, or specialize in cutting-edge areas such as deep learning, natural language processing, or computer vision.

Your problem-solving skills can also open doors to strategic positions, such as Chief Technology Officer or AI Product Manager, where you can shape the future of technology.

Puzzle Designer

Puzzle Designers create and devise various types of puzzles, ranging from crossword puzzles and brain teasers to complex escape room scenarios.

This role is ideal for creative problem solvers who enjoy challenging others and themselves with intricate problems and interactive experiences.

• Designing Unique Puzzles : Craft a wide array of puzzles, ensuring they are both engaging and solvable, while catering to different difficulty levels and audiences.
• Testing and Refining : Rigorously test puzzles to ensure they are clear and functional, making adjustments based on feedback and testing outcomes.
• Writing Clues and Instructions : Create clear, clever clues, and instructions that guide the user without giving away solutions.
• Collaborating with Teams : Work with graphic designers, writers, and other professionals to integrate puzzles into larger projects or narratives.
• Staying Current : Keep up-to-date with trends in puzzle design and gaming to create contemporary and relevant content.
• Customizing for Clients : Develop custom puzzles for various clients and events, such as marketing campaigns, educational programs, or private functions.
• Educational Background : A degree in Game Design, Psychology, Mathematics, or a related field can be advantageous.
• Creative Thinking : Strong ability to think outside the box and create puzzles that are original and captivating.
• Problem-Solving Skills : Excellent problem-solving skills and the capacity to foresee potential user challenges.
• Attention to Detail : Keen attention to detail to ensure puzzle integrity and the overall user experience.
• Communication Skills : Proficient verbal and written communication skills for explaining concepts and providing clear instructions.
• Technical Proficiency : Comfort with design software and tools that aid in puzzle creation and prototyping.

This role offers the opportunity to engage and entertain a wide audience while pushing the boundaries of traditional puzzle design.

With experience, Puzzle Designers can advance to lead design positions, specialize in particular types of puzzles or games, or start their own puzzle design companies, offering bespoke experiences.

Escape Room Creator

Average Salary: $30,000 – $60,000 per year

Escape Room Creators design and implement immersive puzzle experiences where participants must solve a series of riddles and challenges to escape from a themed room within a set time limit.

This role is ideal for creative problem solvers who enjoy crafting engaging narratives and complex puzzles that challenge and entertain players.

• Designing Immersive Puzzles : Create a variety of puzzles and challenges that align with the theme and narrative of the escape room experience.
• Building Engaging Stories : Develop compelling storylines that captivate participants and motivate them to solve the puzzles.
• Setting Up Rooms : Arrange the physical space to reflect the theme, ensuring a cohesive and immersive environment.
• Testing Experiences : Run trial escapes to refine puzzles, ensuring they are both challenging and solvable within the intended timeframe.
• Facilitating Games : Brief participants before their experience and provide hints as necessary during the gameplay.
• Staying Innovative : Keep abreast of escape room trends and technologies to maintain a fresh and exciting product offering.
• Creative Thinking : Strong imaginative skills to develop original puzzles and engaging storylines.
• Technical Skills : Aptitude for working with mechanical, electronic, and digital elements used in modern escape rooms.
• Problem-Solving : Ability to devise puzzles that are the right balance of challenging and solvable.
• Attention to Detail : Keen eye for detail to ensure the cohesiveness of the theme throughout the entire escape room.
• Customer Service : Excellent interpersonal skills to interact with participants, address their needs, and provide hints when necessary.

This role offers the opportunity to continually innovate in the realm of interactive entertainment.

With experience, Escape Room Creators can advance to lead designer positions, manage multiple escape room venues, or even start their own escape room business.

As the industry grows, there is also potential to branch into other immersive experience domains such as virtual reality or augmented reality games.

Cybersecurity Analyst

Cybersecurity Analysts protect and defend information systems by identifying and solving potential and actual security problems.

This role is perfect for individuals who enjoy the challenge of safeguarding digital assets and are adept at thinking like both a defender and a potential attacker.

• Monitoring Security Systems : Constantly oversee the organization’s networks for security breaches and investigate a violation when one occurs.
• Implementing Protective Measures : Plan and carry out security measures to protect an organization’s computer systems and networks.
• Security Assessments : Conduct regular audits to ensure systems are secure and ready to fend off any attack.
• Developing Security Protocols : Create and maintain protocols for communication, data handling, and general IT security.
• Responding to Incidents : Take immediate action to contain and repair any damage from a security incident and prevent future breaches.
• Staying Updated : Keep current with the latest cybersecurity threats and trends, as well as the latest security technologies.
• Educational Background : A Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or a related field is often required.
• Analytical Skills : Strong problem-solving and analytical skills to assess security breaches and respond effectively.
• Knowledge of Security : Profound understanding of various cybersecurity frameworks, incident management, and cybersecurity defenses.
• Communication Skills : Ability to communicate technical issues effectively to a non-technical audience and to collaborate with other IT professionals.
• Attention to Detail : A meticulous approach to tasks, ensuring no small detail is overlooked that could lead to a security breach.

This role provides a critical function in the protection of information assets.

Cybersecurity Analysts can advance to roles such as Security Architect, Security Manager, or Chief Information Security Officer (CISO).

Continued education and certifications can lead to specialized areas within cybersecurity, such as penetration testing, security auditing, or digital forensics.

And there you have it.

A comprehensive overview of the most inspiring jobs for creative problem solvers.

With a wide array of career paths available, there is bound to be something for every inventive troubleshooter out there.

So go ahead and chase your aspirations of applying your unique problem-solving skills professionally every day.

Remember: It’s NEVER too late to transform your creative knack for solving problems into a fulfilling career.

The No-Sweat Path to Prosperity: Easy Jobs with Impressive Paychecks!

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The Editorial Team at InterviewGuy.com is composed of certified interview coaches, seasoned HR professionals, and industry insiders. With decades of collective expertise and access to an unparalleled database of interview questions, we are dedicated to empowering job seekers. Our content meets real-time industry demands, ensuring readers receive timely, accurate, and actionable advice. We value our readers' insights and encourage feedback, corrections, and questions to maintain the highest level of accuracy and relevance.

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Addressing employee burnout: Are you solving the right problem?

The COVID-19 pandemic has accelerated and exacerbated long-standing corporate challenges to employee health and well-being , and in particular employee mental health. 1 When used in this article, “mental health” is a term inclusive of positive mental health and the full range of mental, substance use, and neurological conditions. This has resulted in reports of rapidly rising rates of burnout 2 When used in this article, “burnout” and “burnout symptoms” refer to work-driven burnout symptoms (per sidebar “What is burnout?”). around the world (see sidebar “What is burnout?”).

About the authors

This article is a collaborative effort by Jacqueline Brassey , Erica Coe , Martin Dewhurst, Kana Enomoto , Renata Giarola, Brad Herbig, and Barbara Jeffery , representing the views of the McKinsey Health Institute.

Many employers have responded by investing more into mental health and well-being than ever before. Across the globe, four in five HR leaders report that mental health and well-being is a top priority for their organization. 3 McKinsey Health Institute Employee Mental Health and Wellbeing Survey, 2022: n (employee) = 14,509; n (HR decision maker) = 1,389. Many companies offer a host of wellness benefits such as yoga, meditation app subscriptions, well-being days, and trainings on time management and productivity. In fact, it is estimated that nine in ten organizations around the world offer some form of wellness program. 4 Charlotte Lieberman, “What wellness programs don’t do for workers,” Harvard Business Review , August 14, 2019.

As laudable as these efforts are, we have found that many employers focus on individual-level interventions that remediate symptoms, rather than resolve the causes of employee burnout. 5 Anna-Lisa Eilerts et al., “Evidence of workplace interventions—A systematic review of systematic reviews,” International Journal of Environmental Research and Public Health , 2019, Volume 16, Number 19. Employing these types of interventions may lead employers to overestimate the impact of their wellness programs and benefits 6 Katherine Baicker et al., “Effect of a workplace wellness program on employee health and economic outcomes: A randomized clinical trial,” JAMA , 2019, Volume 321, Number 15; erratum published in JAMA , April 17, 2019. and to underestimate the critical role of the workplace in reducing burnout and supporting employee mental health and well-being. 7 Pascale M. Le Blanc, et al., “Burnout interventions: An overview and illustration,” in Jonathan R. B. Halbesleben’s Handbook of Stress and Burnout in Health Care , New York, NY: Nova Science Publishers, 2008; Peyman Adibi et al., “Interventions for physician burnout: A systematic review of systematic reviews,” International Journal of Preventive Medicine , July 2018, Volume 9, Number 1.

What is burnout?

According to the World Health Organization, burnout is an occupational phenomenon. It is driven by a chronic imbalance between job demands 1 Job demands are physical, social, or organizational aspects of the job that require sustained physical or mental effort and are therefore associated with certain physiological and psychological costs—for example, work overload and expectations, interpersonal conflict, and job insecurity. Job resources are those physical, social, or organizational aspects of the job that may do any of the following: (a) be functional in achieving work goals; (b) reduce job demands and the associated physiological and psychological costs; (c) stimulate personal growth and development such as feedback, job control, social support (Wilmar B. Schaufeli and Toon W. Taris, “A critical review of the job demands-resources model: Implications for improving work and health,” from Georg F. Bauer and Oliver Hämmig’s Bridging Occupational, Organizational and Public Health: A Transdisciplinary Approach , first edition, Dordrecht, Netherlands: Springer, 2014). (for example, workload pressure and poor working environment) and job resources (for example, job autonomy and supportive work relationships). It is characterized by extreme tiredness, reduced ability to regulate cognitive and emotional processes, and mental distancing. Burnout has been demonstrated to be correlated with anxiety and depression, a potential predictor of broader mental health challenges. 2 Previous meta-analytic findings demonstrate moderate positive correlations of burnout with anxiety and depression—suggesting that anxiety and depression are related to burnout but represent different constructs (Katerina Georganta et al., “The relationship between burnout, depression, and anxiety: A systematic review and meta-analysis,” Frontiers in Psychology , March 2019, Volume 10, Article 284). When used in this article, burnout does not imply a clinical condition.

Research shows that, when asked about aspects of their jobs that undermine their mental health and well-being, 8 Paula Davis, Beating Burnout at Work: Why Teams Hold the Secret to Well-Being and Resilience , Philadelphia, PA: Wharton School Press, 2021. employees frequently cite the feeling of always being on call, unfair treatment, unreasonable workload, low autonomy, and lack of social support. 9 Jennifer Moss, The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It , Boston, MA: Harvard Business Review Press, 2021. Those are not challenges likely to be reversed with wellness programs. In fact, decades of research suggest that interventions targeting only individuals are far less likely to have a sustainable impact on employee health than systemic solutions, including organizational-level interventions. 10 Hanno Hoven et al., “Effects of organisational-level interventions at work on employees’ health: A systematic review,” BMC Public Health , 2014, Volume 14, Number 135.

Since many employers aren’t employing a systemic approach, many have weaker improvements in burnout and employee mental health and well-being than they would expect, given their investments.

Organizations pay a high price for failure to address workplace factors 11 Gunnar Aronsson et al., “A systematic review including meta-analysis of work environment and burnout symptoms,” BMC Public Health , 2017, Volume 17, Article 264. that strongly correlate with burnout, 12 Sangeeta Agrawal and Ben Wigert, “Employee burnout, part 1: The 5 main causes,” Gallup, July 12, 2018. such as toxic behavior. 13 The high cost of a toxic workplace culture: How culture impacts the workforce — and the bottom line , Society for Human Resource Management, September 2019. A growing body of evidence, including our research in this report, sheds light on how burnout and its correlates may lead to costly organizational issues such as attrition. 14 Caio Brighenti et al., “Why every leader needs to worry about toxic culture,” MIT Sloan Management Review, March 16, 2022. Unprecedented levels of employee turnover—a global phenomenon we describe as the Great Attrition —make these costs more visible. Hidden costs to employers also include absenteeism, lower engagement, and decreased productivity. 15 Eric Garton, “Employee burnout is a problem with the company, not the person,” Harvard Business Review , April 6, 2017.

The McKinsey Health Institute: Join us!

The McKinsey Health Institute (MHI) is an enduring, non-profit-generating global entity within McKinsey. MHI strives to catalyze actions across continents, sectors, and communities to achieve material improvements in health, empowering people to lead their best possible lives. MHI is fostering a strong network of organizations committed to this aspiration, including employers globally who are committed to supporting the health of their workforce and broader communities.

MHI has a near-term focus on the urgent priority of mental health, with launch of a flagship initiative around employee mental health and well-being. By convening leading employers, MHI aims to collect global data, synthesize insights, and drive innovation at scale. Through collaboration, we can truly make a difference, learn together, and co-create solutions for workplaces to become enablers of health—in a way that is good for business, for employees, and for the communities in which they live.

To stay updated about MHI’s initiative on employee mental health and well-being sign up at McKinsey.com/mhi/contact-us .

In this article, we discuss findings of a recent McKinsey Health Institute (MHI)  (see sidebar “The McKinsey Health Institute: Join us!”) global survey that sheds light on frequently overlooked workplace factors underlying employee mental health and well-being in organizations around the world. We conclude by teeing up eight questions for reflection along with recommendations on how organizations can address employee mental-health and well-being challenges by taking a systemic approach focused on changing the causes rather than the symptoms of poor outcomes. While there is no well-established playbook, we suggest employers can and should respond through interventions focused on prevention rather than remediation.

We are seeing persistent burnout challenges around the world

To better understand the disconnection between employer efforts and rising employee mental-health and well-being challenges (something we have observed  since the start of the pandemic ), between February and April 2022 we conducted a global survey of nearly 15,000 employees and 1,000 HR decision makers in 15 countries. 16 Argentina, Australia, Brazil, China, Egypt, France, Germany, India, Japan, Mexico, South Africa, Switzerland, Turkey, the United Kingdom, and the United States. The combined population of the selected countries correspond to approximately 70 percent of the global total.

The workplace dimensions assessed in our survey included toxic workplace behavior, sustainable work, inclusivity and belonging, supportive growth environment, freedom from stigma, organizational commitment, leadership accountability, and access to resources. 17 The associations of all these factors with employee health and well-being have been extensively explored in the academic literature. That literature heavily informed the development of our survey instrument. We have psychometrically validated this survey across 15 countries including its cross-cultural factorial equivalence. For certain outcome measures we collaborated with academic experts who kindly offered us their validated scales including the Burnout Assessment Tool (BAT), the Distress Screener, and the Adaptability Scale referenced below. Those dimensions were analyzed against four work-related outcomes—intent to leave, work engagement, job satisfaction, and organization advocacy—as well as four employee mental-health outcomes—symptoms of anxiety, burnout, depression, and distress. 18 Instruments used were the Burnout Assessment Tool (Steffie Desart et al., User manual - Burnout assessment tool [BAT ] , - Version 2.0, July 2020) (burnout symptoms); Distress Screener (4DSQ; JR Anema et al., “Validation study of a distress screener,” Journal of Occupational Rehabilitation , 2009, Volume 19) (distress); GAD-2 assessment (Priyanka Bhandari et al., “Using Generalized Anxiety Disorder-2 [GAD-2] and GAD-7 in a primary care setting,” Cureus , May 20, 2021, Volume 12, Number 5) (anxiety symptoms); and the PHQ-2 assessment (Patient Health Questionnaire [PHQ-9 & PHQ-2], American Psychological Association) (depression symptoms). Individual adaptability was also assessed 19 In this article, “adaptability” refers to the “affective adaptability” which is one sub-dimension of The Adaptability Scale instrument (Michel Meulders and Karen van Dam, “The adaptability scale: Development, internal consistency, and initial validity evidence,” European Journal of Psychological Assessment , 2020, Volume 37, Number 2). (see sidebar “What we measured”).

What we measured

Workplace factors assessed in our survey included:

• Toxic workplace behavior: Employees experience interpersonal behavior that leads them to feel unvalued, belittled, or unsafe, such as unfair or demeaning treatment, noninclusive behavior, sabotaging, cutthroat competition, abusive management, and unethical behavior from leaders or coworkers.
• Inclusivity and belonging: Organization systems, leaders, and peers foster a welcoming and fair environment for all employees to be themselves, find connection, and meaningfully contribute.
• Sustainable work: Organization and leaders promote work that enables a healthy balance between work and personal life, including a manageable workload and work schedule.
• Supportive growth environment: Managers care about employee opinions, well-being, and satisfaction and provide support and enable opportunities for growth.
• Freedom from stigma and discrimination: Freedom from the level of shame, prejudice, or discrimination employees perceive toward people with mental-health or substance-use conditions.
• Organizational accountability: Organization gathers feedback, tracks KPIs, aligns incentives, and measures progress against employee health goals.
• Leadership commitment: Leaders consider employee mental health a top priority, publicly committing to a clear strategy to improve employee mental health.
• Access to resources: Organization offers easy-to-use and accessible resources that fit individual employee needs related to mental health. 1 Including adaptability and resilience-related learning and development resources.

Health outcomes assessed in our survey included:

• Burnout symptoms: An employee’s experience of extreme tiredness, reduced ability to regulate cognitive and emotional processes, and mental distancing (Burnout Assessment Tool). 2 Burnout Assessment Tool, Steffie Desart et al., “User manual - Burnout assessment tool (BAT), - Version 2.0,” July 2020.
• Distress: An employee experiencing a negative stress response, often involving negative affect and physiological reactivity (4DSQ Distress Screener). 3 Distress screener, 4DSQ; JR Anema et al., “Validation study of a distress screener,” Journal of Occupational Rehabilitation , 2009, Volume 19.
• Depression symptoms: An employee having little interest or pleasure in doing things, and feeling down, depressed, or hopeless (PHQ-2 Screener). 4 Kurt Kroenke et al., “The patient health questionnaire-2: Validity of a two-item depression screener,” Medical Care , November 2003, Volume 41, Issue 11.
• Anxiety symptoms: An employee’s feelings of nervousness, anxiousness, or being on edge, and not being able to stop or control worrying (GAD-2 Screener). 5 Kurt Kroenke et al., “Anxiety disorders in primary care: Prevalence, impairment, comorbidity, and detection,” Annals of Internal Medicine , March 6, 2007, Volume 146, Issue 5.

Work-related outcomes assessed in our survey included:

• Intent to leave: An employee’s desire to leave the organization in which they are currently employed in the next three to six months.
• Work engagement: An employee’s positive motivational state of high energy combined with high levels of dedication and a strong focus on work.
• Organizational advocacy: An employee’s willingness to recommend or endorse their organization as a place to work to friends and relatives.
• Work satisfaction: An employee’s level of contentment or satisfaction with their current job.

Our survey pointed to a persistent disconnection between how employees and employers perceive mental health and well-being in organizations. We see an average 22 percent gap between employer and employee perceptions—with employers consistently rating workplace dimensions associated with mental health and well-being more favorably than employees. 20 Our survey did not link employers and employees’ responses. Therefore, these numbers are indicative of a potential gap that could be found within companies.

In this report—the first of a broader series on employee mental health from the McKinsey Health Institute—we will focus on burnout, its workplace correlates, and implications for leaders. On average, one in four employees surveyed report experiencing burnout symptoms. 21 Represents global average of respondents experiencing burnout symptoms (per items from Burnout Assessment Tool) sometimes, often, or always. These high rates were observed around the world and among various demographics (Exhibit 1), 22 Our survey findings demonstrate small but statistically significant differences between men and women, with women reporting higher rates of burnout symptoms (along with symptoms of distress, depression, and anxiety). Differences between demographic variables across countries will be discussed in our future publications. and are consistent with global trends. 23 Ashley Abramson, “Burnout and stress are everywhere,” Monitor on Psychology , January 1, 2022, Volume 53, Number 1.

So, what is behind pervasive burnout challenges worldwide? Our research suggests that employers are overlooking the role of the workplace in burnout and underinvesting in systemic solutions.

Employers tend to overlook the role of the workplace in driving employee mental health and well-being, engagement, and performance

In all 15 countries and across all dimensions assessed, toxic workplace behavior was the biggest predictor of burnout symptoms and intent to leave by a large margin 24 Measured as a function of predictive power of the dimensions assessed; predictive power was estimated based on share of outcome variability associated with each dimension; based on regression models applied to cross-sectional data (that is, measured at one point in time), rather than longitudinal data (that is, measured over time); causal relationships have not been established. —predicting more than 60 percent of the total global variance. For positive outcomes (including work engagement, job satisfaction, and organization advocacy), the impact of factors assessed was more distributed—with inclusivity and belonging, supportive growth environment, sustainable work, and freedom from stigma predicting most outcomes (Exhibit 2).

In all 15 countries and across all dimensions assessed, toxic workplace behavior had the biggest impact predicting burnout symptoms and intent to leave by a large margin.

The danger of toxic workplace behavior—and its impact on burnout and attrition

Across the 15 countries in the survey, toxic workplace behavior is the single largest predictor of negative employee outcomes, including burnout symptoms (see sidebar “What is toxic workplace behavior?”). One in four employees report experiencing high rates of toxic behavior at work. At a global level, high rates were observed across countries, demographic groups—including gender, organizational tenure, age, virtual/in-person work, manager and nonmanager roles—and industries. 25 Differences between demographic variables across countries will be discussed in our future articles.

What is toxic workplace behavior?

Toxic workplace behavior is interpersonal behavior that leads to employees feeling unvalued, belittled, or unsafe, such as unfair or demeaning treatment, non-inclusive behavior, sabotaging, cutthroat competition, abusive management, and unethical behavior from leaders or coworkers. Selected questions from this dimension include agreement with the statements “My manager ridicules me,” “I work with people who belittle my ideas,” and “My manager puts me down in front of others.”

Toxic workplace behaviors are a major cost for employers—they are heavily implicated in burnout, which correlates with intent to leave and ultimately drives attrition. In our survey, employees who report experiencing high levels of toxic behavior 26 “High” represents individuals in the top quartile of responses and “low” represents individuals in the bottom quartile of responses. at work are eight times more likely to experience burnout symptoms (Exhibit 3). In turn, respondents experiencing burnout symptoms were six times more likely to report they intend to leave their employers in the next three to six months (consistent with recent data pointing to toxic culture as the single largest predictor of resignation during the Great Attrition, ten times more predictive than compensation alone 27 Charles Sull et al., “Toxic culture is driving the Great Resignation,” MIT Sloan Management Review, January 11, 2022. and associated with meaningful organizational costs 28 Rasmus Hougaard, “To stop the Great Resignation, we must fight dehumanization at work,” Potential Project, 2022. ). The opportunity for employers is clear. Studies show that intent to leave may correlate with two- to three-times higher 29 Bryan Bohman et al., “Estimating institutional physician turnover attributable to self-reported burnout and associated financial burden: A case study,” BMC Health Services Research , November 27, 2018, Volume 18, Number 1. rates of attrition; conservative estimates of the cost of replacing employees range from one-half to two times their annual salary. Even without accounting for costs associated with burnout—including organizational commitment 30 Michael Leiter and Christina Maslach, “The impact of interpersonal environment on burnout and organizational commitment,” Journal of Organizational Behavior , October 1988, Volume 9, Number 4. and higher rates of sick leave and absenteeism 31 Arnold B. Bakker et al., “Present but sick: A three-wave study on job demands, presenteeism and burnout,” Career Development International , 2009, Volume 14, Number 1. —the business case for addressing it is compelling. The alternative—not addressing it—can lead to a downward spiral in individual and organizational performance. 32 Arnold B. Bakker et al., “Present but sick: A three-wave study on job demands, presenteeism and burnout,” Career Development International , 2009, Volume 14, Number 1.

Individuals’ resilience and adaptability skills may help but do not compensate for the impact of a toxic workplace

Toxic behavior is not an easy challenge to address. Some employers may believe the solution is simply training people to become more resilient.

There is merit in investing in adaptability and resiliency skill building . Research indicates that employees who are more adaptable tend to have an edge in managing change and adversity. 33 Karen van Dam, “Employee adaptability to change at work: A multidimensional, resource-based framework,” from The Psychology of Organizational Change: Viewing Change from the Employee’s Perspective , Cambridge, England: Cambridge University Press, 2013; Jacqueline Brassey et al., Advancing Authentic Confidence Through Emotional Flexibility: An Evidence-Based Playbook of Insights, Practices and Tools to Shape Your Future , second edition, Morrisville, NC: Lulu Press, 2019; B+B Vakmedianet B.V. Zeist, Netherlands (to be published Q3 2022). We see that edge reflected in our survey findings: adaptability acts as a buffer 34 Estimated buffering effect illustrated in Exhibit 4. to the impact of damaging workplace factors (such as toxic behaviors), while magnifying the benefit of supportive workplace factors (such as a supportive growth environment) (Exhibit 4). In a recent study, employees engaging in adaptability training experienced three times more improvement in leadership dimensions and seven times more improvement in self-reported well-being than those in the control group. 35 McKinsey’s People and Organization Performance - Adaptability Learning Program; multirater surveys showed improvements in adaptability outcomes, including performance in role, sustainment of well-being, successfully adapting to unplanned circumstances and change, optimism, development of new knowledge and skills; well-being results were based on self-reported progress as a result of the program.

However, employers who see building resilience and adaptability skills in individuals as the sole solution to toxic behavior and burnout challenges are misguided. Here is why.

Individual skills cannot compensate for unsupportive workplace factors. When it comes to the effect of individual skills, leaders should be particularly cautious not to misinterpret “favorable” outcomes (for example, buffered impact of toxic behaviors across more adaptable employees) as absence of underlying workplace issues that should be addressed. 36 Tomas Chamorro-Premuzic, “To prevent burnout, hire better bosses,” Harvard Business Review , August 23, 2019.

Also, while more adaptable employees are better equipped to work in poor environments, they are less likely to tolerate them. In our survey, employees with high adaptability were 60 percent more likely to report intent to leave their organization if they experienced high levels of toxic behavior at work than those with low adaptability (which may possibly relate to a higher level of self-confidence 37 Brassey et al. found that as a result of a learning program, employees who developed emotional flexibility skills, a concept related to affective adaptability but also strongly linked to connecting with purpose, developed a higher self-confidence over time; Jacqueline Brassey et al., “Emotional flexibility and general self-efficacy: A pilot training intervention study with knowledge workers,” PLOS ONE , October 14, 2020, Volume 15, Number 10. ). Therefore, relying on improving employee adaptability without addressing broader workplace factors puts employers at an even higher risk of losing some of its most resilient, adaptable employees.

Employees with high adaptability were 60 percent more likely to report intent to leave their organization if they experienced high levels of toxic behavior at work than those with low adaptability.

What this means for employers: Why organizations should take a systemic approach to improving employee mental health and well-being

We often think of employee mental health, well-being, and burnout as a personal problem. That’s why most companies have responded to symptoms by offering resources focused on individuals such as wellness programs.

However, the findings in our global survey and research are clear. Burnout is experienced by individuals, but the most powerful drivers of burnout are systemic organizational imbalances across job demands and job resources. So, employers can and should view high rates of burnout as a powerful warning sign that the organization—not the individuals in the workforce—needs to undergo meaningful systematic change.

Employers can and should view high rates of burnout as a powerful warning sign that the organization—not the individuals in the workforce—needs to undergo meaningful systematic change.

Taking a systemic approach means addressing both toxic workplace behavior and redesigning work to be inclusive, sustainable, and supportive of individual learning and growth, including leader and employee adaptability skills. It means rethinking organizational systems, processes, and incentives to redesign work, job expectations, and team environments.

As an employer, you can’t “yoga” your way out of these challenges. Employers who try to improve burnout without addressing toxic behavior are likely to fail. Our survey shows that improving all other organization factors assessed (without addressing toxic behavior) does not meaningfully improve reported levels of burnout symptoms. Yet, when toxic behavior levels are low, each additional intervention contributes to reducing negative outcomes and increasing positive ones.

The interactive graphic shows the estimated interplay between the drivers and outcomes, based on our survey data (Exhibit 5).

Taking a preventative, systemic approach—focused on addressing the roots of the problem (as opposed to remediating symptoms)—is hard. But the upside for employers is a far greater ability to attract and retain valuable talent over time.

The good news: Although there are no silver bullets, there are opportunities for leaders to drive material change

We see a parallel between the evolution of global supply chains and talent. Many companies optimized supply chains for “just in time” delivery, and talent was optimized to drive operational efficiency and effectiveness. As supply chains come under increasing pressure, many companies recognize the need to redesign and optimize supply chains for resilience and sustainability, and the need to take an end-to-end approach to the solutions. The same principles apply to talent.

We acknowledge that the factors associated with improving employee mental health and well-being (including organizational-, team-, and individual-level factors) are numerous and complex. And taking a whole-systems approach is not easy.

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Despite the growing momentum toward better employee mental health and well-being (across business and academic communities), we’re still early on the journey. We don’t yet have sufficient evidence to conclude which interventions work most effectively—or a complete understanding of why they work and how they affect return on investment.

That said, efforts to mobilize the organization to rethink work—in ways that are compatible with both employee and employer goals—are likely to pay off in the long term. To help spark that conversation in your organization, we offer eight targeted questions and example strategies with the potential to address some of the burnout-related challenges discussed in this article.

Do we treat employee mental health and well-being as a strategic priority?

This is fundamental to success. When a large organization achieved a 7 percent reduction in employee burnout rates (compared with an 11 percent increase in the national average within the industry over the same period), the CEO believed that leadership and sustained attention from the highest level of the organization were the “key to making progress.” 38 John H. Noseworthy and Tait D Shanafelt, “Executive leadership and physician well‐being: Nine organizational strategies to promote engagement and reduce burnout,” Mayo Clinic Proceedings , January 2017, Volume 92, Number 1. Senior executives recognized employee mental health and well-being as a strategic priority. Executives publicly acknowledged the issues and listened to employee needs through a wide range of formats—including town halls, workshops, and employee interviews (our research suggests that leaders are not listening to their people  nearly enough). They prioritized issues and defined clear, time-bound measurable goals around them—with a standardized measure of burnout being given equal importance to other key performance metrics (financial metrics, safety/quality, employee turnover, and customer satisfaction). Although anonymous at the level of the individual, results were aggregated at division/department level to allow executive leadership to focus attention and resources where they were most needed. 39 Liselotte Dyrbye et al., “Physician burnout: Contributors, consequences and solutions,” Journal of Internal Medicine , 2018, Volume 283, Number 6. This example highlights how CEOs have the ability to create meaningful change through listening to employees and prioritizing strategies to reduce burnout.

Do we effectively address toxic behaviors?

Eliminating toxic workplace behavior is not an easy task. Organizations that tackle toxic behavior effectively deploy a set of integrated work practices  to confront the problem, 40 Robert I. Sutton, The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t , first edition, New York, NY: Business Plus, 2010. and see treatment of others as an integral part of assessing an employee’s performance. Manifestations of toxic behavior 41 “Why every leader,” 2022. are flagged, repeat offenders either change or leave, and leaders take time  to become aware of the impact their behavior has on others. If you lead part of an organization, looking at your own behaviors, and what you tolerate in your own organization, is a good place to start. 42 “ Author Talks: How to handle your work jerk ,” March 29, 2022.

Leaders with higher self-regulation may be better, less toxic leaders

Research shows that leaders’ development of self-regulation increases followers’ ratings of their effectiveness and is associated with higher team financial performance as well as a higher final team grade compared with a control group. The benefits of self-regulation also improved leaders’ development of task-relevant competencies. 1 Robin Martin and JooBee Yeow, “The role of self-regulation in developing leaders: A longitudinal field experiment,” Leadership Quarterly , October 2013, Volume 24, Number 5. Furthermore, building employees’ resilience and adaptability  skills leads to a higher sense of agency and self-efficacy, 2 Jacqueline Brassey et al., “Emotional flexibility and general self-efficacy: A pilot training intervention study with knowledge workers,” PLOS ONE , October 14, 2020, Volume 15, Number 10; and Jacqueline Brassey et al., Advancing Authentic Confidence Through Emotional Flexibility: An Evidence-Based Playbook of Insights, Practices and Tools to Shape Your Future , second edition, Morrisville, NC: Lulu Press, 2019; B+B Vakmedianet B.V. Zeist, Netherlands (to be published Q3 2022). which is related to reduced burnout and improved performance. 3 Charles Benight et al., “Associations between job burnout and self-efficacy: A meta-analysis,” Anxiety, Stress, & Coping , 2016, Volume 29, Issue 4; and Alex Stajkovic, “Self-efficacy and work-related performance: A meta-analysis,” Psychological Bulletin , 1998, Volume 124, Number 2.

Another component of eliminating toxic behavior is cultivating supportive, psychologically safe work environments , where toxic behaviors are less likely to spread  across the organization. 43 Annie McKee, “Neutralize your toxic boss,” Harvard Business Review , September 24, 2008. Effective leaders know that emotional contagion 44 John T. Cacioppo et al., Emotional Contagion , Cambridge, England: Cambridge University Press, 1994. may go both ways: displaying vulnerability and compassion  fuels more compassionate teams; displaying toxic behavior fuels more toxic teams. 45 Michael Housman and Dylan Minor, Toxic workers , Harvard Business School working paper, No. 16-057, October 2015 (revised November 2015). There are two caveats: toxic behavior may not be intentional—particularly if individuals are not equipped to respond with calm  and compassion under pressure—and regardless of intent, toxic behavior spreads faster and wider than good behavior. 46 “To prevent burnout,” 2019. To prevent unintentional dissemination of toxic behaviors, role modeling from adaptable , self-regulating, compassionate leaders may help (see sidebar “Leaders with higher self-regulation may be better, less toxic leaders”).

Do we create inclusive work environments?

Most leaders recognize the established associations between performance and inclusion , but inclusion does not happen by accident . Inclusion is a multifaceted construct that must be addressed comprehensively and proactively. Most companies define inclusion too narrowly and thus address it too narrowly as well. Over the past three years, we’ve broadened our perspective  on how to create truly inclusive workplaces and developed a modern inclusion model . The model includes 17 practices (based on frequency of desired behaviors) and six outcomes (based on perceptions of effectiveness). Each practice falls into one of three relationships that shape workplace inclusion: organizational systems, leaders, and peers/teammates.

The 17 inclusive-workplace practices , when done consistently well, drive workplace inclusion and equity for all employees by providing clarity into actions that matter. For example, among employees working in hybrid models , work–life support was the top practice employees desired improvements on—with nearly half of employees recommending prioritizing policies that support flexibility—including extended parental leave, flexible hours, and work-from-home policies.

A truly inclusive workplace implements systems that minimize conscious and unconscious bias , allowing employees to express themselves and connect with each other. It also features leaders who not only advocate for team members and treat them impartially but also uphold and support all organizational systems and practices . For example, one employer defined data-driven targets for the representation and advancement of diverse talent across dimensions (beyond gender and ethnicity) and role types (executive, management, technical, board)—leveraging powerful analytics to track progress and foster transparency along the way.

Do we enable individual growth?

Evidence suggests that individual growth, learning, and development programs are effective 47 Arnold B. Bakker and Evangelia Demerouti, “Towards a model of work engagement,” Career Development International , 2008, Volume 13, Issue 3. ways to combat burnout and to retain and engage employees, and therefore are important for addressing growing talent and skills shortages within organizations. Employers who “double down” on talent redeployment, mobility, reskilling, and upskilling tend to see improvement across a range of financial, organizational, and employee experience metrics. In a recent study of extensive employee data, offering lateral career opportunities was two-and-half times more predictive of employee retention than compensation, and 12 times more predictive than promotions 48 “Why every leader,” 2022. —signaling an opportunity for leaders to support employee desires to learn, explore, and grow way beyond traditional career progression.

Investing in your employees’ capabilities can drive financial returns, is often cheaper than hiring, and signals to employees that they are valued and have an important role in the organization.

Do we promote sustainable work?

Promoting sustainable work goes beyond managing workload. It’s about enabling employees to have a sense of control and predictability, flexibility, and sufficient time for daily recovery. It’s also about leading with compassion and empathy 49 “It’s time to eliminate bad bosses. They are harmful and expensive,” Potential Project, The Human Leader, April 2022. —tailoring interventions based on where, when, and how work can be done , and how different groups are more likely to (re)establish socio-emotional ties  after a long period of isolation and loss of social cohesion .

One technology company is using real-time data on employee preferences to rapidly test and iterate solutions that work for specific groups around return-to-office options. To find solutions that work for your employees, consider adopting a test-and-learn  mindset. This approach can help the organization make progress while adapting as context evolves (a hallmark of more productive  organizations).

Are we holding leaders accountable?

Many organizations consider people leadership criteria in their performance management. Yet, there is substantial room to grow when it comes to employers providing transparency around employee mental-health and well-being objectives and metrics. 50 Workplace Mental Health Blogs , One Mind, “Fix performance management by aligning it with employee mental health,” blog entry by Daryl Tol, March 2, 2022; Garett Slettebak, “Measuring progress on workplace mental health”, One Mind at Work, March 24, 2022.

Organizations that are doing this well have set clear expectations for managers to lead in a way that is supportive of employee mental health and well-being. 51 Taylor Adams et al., Mind the workplace: Work health survey 2021 , Mental Health America, 2021. They offer training to help managers identify, proactively ask about, and listen to employees’ mental-health and well-being needs. They also introduce mental-health “pulse” checks and incorporate relevant questions into the broader employee satisfaction surveys, to establish a baseline and track trends in how employees are feeling. Discussion on employee mental health and well-being can be incorporated into regular leadership meetings, including concerns, risks, and potential actions.

To encourage leaders to lead by example and increase their accountability, some employers embed employee mental-health support into leaders’ reviews based on anonymous upward feedback from their teams. Finally, some companies are exploring if they can go even further and tie incentives to short- and long-term employee mental-health and well-being objectives.

Are we effectively tackling stigma?

As noted in a previous McKinsey article , the majority of employers and employees acknowledge the presence of stigma 52 In the context of employee mental health, stigma is defined as a level of shame, prejudice, or discrimination toward people with mental-health or substance-use conditions. in their workplaces. Stigma has been shown to have real costs to workforce productivity, often exacerbating underlying conditions because of people being afraid to seek help for mental-health needs and driving down an employee’s self-worth and engagement.

We see several actions that organizations are taking to eliminate stigma. 53 Erica Coe, Jenny Cordina, Kana Enomoto, and Nikhil Seshan, “ Overcoming stigma: Three strategies toward better mental health in the workplace ,” July 23, 2021. Leading by example can make a difference, with senior leaders stepping forward to describe personal struggles with mental health, using nonstigmatizing language. 54 Evelien Brouwers et al., “To disclose or not to disclose: A multi-stakeholder focus group study on mental health issues in the work environment. Journal of Occupational Rehabilitation , 2020, Volume 30, Number 1. Leaders showing vulnerability helps to remove shame and promote a psychologically safe culture. 55 Global thriving at work framework , MindForward Alliance, 2020.

Stigma can also be reduced by companies prioritizing mental wellness as critical for peak performance instead of rewarding overwork at the expense of rest and renewal—rewarding an “athlete” mindset instead of overemphasizing a “hero.” This can begin to shift perception of signs of burnout or other mental-health needs as being indicative of a moral failing. Finally, creating a dedicated role to support employee mental health and well-being and appointing a senior leader, such as chief wellness officer, will increase awareness and show commitment.

Do our resources serve employee needs?

Leaders should evaluate whether mental-health and well-being resources are at parity with physical-health benefits and how frequently they are being used by employees. An increasing number of employers have expanded access to mental-health services 56 Charles Ingoglia, “Now more than ever, employers must provide mental health support for employees,” National Council for Mental Wellbeing, May 4, 2022. ; however, research  shows that almost 70 percent of employees find it challenging to access those services.

In a previous survey , 45 percent of respondents who had left their jobs cited the need to take care of family as an influential factor in their decision (with a similar proportion of respondents who are considering quitting also citing the demands of family care). Expanding childcare, nursing services, or other home- and family-focused benefits could help keep such employees from leaving and show that you value them. Patagonia, long the standard-bearer for progressive workplace policies, retains nearly 100 percent of its new mothers with on-site childcare and other benefits for parents.

Never in history have organizations around the world devoted so much attention and capital to improving employee mental health and well-being. It is lamentable that these investments are not always providing a good return regarding improved outcomes. Employers that take the time to understand the problem at hand—and pursue a preventative, systemic approach focused on causes instead of symptoms—should see material improvements in outcomes and succeed in attracting and retaining valuable talent. More broadly, employers globally have an opportunity to play a pivotal role in helping people achieve material improvements in health. With collaboration and shared commitment, employers can make a meaningful difference in the lives of their employees and the communities they live in.

The McKinsey Health Institute (MHI) is collaborating with leading organizations around the world to achieve material improvements in health—adding years to life and life to years. As part of that, MHI is focused on improving employee mental health and well-being at scale—in a way that is good for business, for employees, and for the communities they live in.

To stay updated about MHI’s initiative on employee mental health and well-being, sign up at McKinsey.com/mhi/contact-us .

Jacqueline Brassey is a director of research science in McKinsey’s Luxemburg office, Erica Coe is a partner in the Atlanta office, Martin Dewhurst is a senior partner in the London office, Kana Enomoto is a senior expert in the Washington, DC, office, and Barbara Jeffery is a partner in the London office; they are all leaders with McKinsey Health Institute (MHI). Renata Giarola , in the Southern California office, and Brad Herbig , in the Philadelphia office, are consultants with MHI.

The authors wish to thank Yueyang Chen, Elena Chit, Aaron de Smet, Soheil Eshghi, Lars Hartenstein, Tom Latkovic, David Mendelsohn, Roxy Merkand, Isidora Mitic, Bill Schaninger, Wilmar Schaufeli, Jeris Stueland, Berend Terluin, Karen van Dam, and Marieke van Hoffen for their contributions to this article.

This article was edited by Allan Gold, a senior editorial advisor in Washington, DC, and Elizabeth Newman, an executive editor in the Chicago office.

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Project Manager-Capital Projects - arch

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Americans’ Dismal Views of the Nation’s Politics

1. the biggest problems and greatest strengths of the u.s. political system, table of contents.

• The impact of partisan polarization
• Persistent concerns over money in politics
• Views of the parties and possible changes to the two-party system
• Other important findings
• Explore chapters of this report
• In their own words: Americans on the political system’s biggest problems
• In their own words: Americans on the political system’s biggest strengths
• Are there clear solutions to the nation’s problems?
• Evaluations of the political system
• Trust in the federal government
• Feelings toward the federal government
• The relationship between the federal and state governments
• Americans’ ratings of their House member, governor and local officials
• Party favorability ratings
• Most characterize their party positively
• Quality of the parties’ ideas
• Influence in congressional decision-making
• Views on limiting the role of money in politics
• Views on what kinds of activities can change the country for the better
• How much can voting affect the future direction of the country?
• Views of members of Congress
• In their own words: Americans’ views of the major problems with today’s elected officials
• How much do elected officials care about people like me?
• What motivates people to run for office?
• Quality of recent political candidates
• In elections, is there usually at least one candidate who shares your views?
• What the public sees as most important in political candidates
• Impressions of the people who will be running for president in 2024
• Views about presidential campaigns
• How much of an impact does who is president have on your life?
• Whose priorities should the president focus on?
• How different are the Republican and Democratic parties?
• Views of how well the parties represent people’s interests
• What if there were more political parties?
• Would more parties make solving problems easier or harder?
• How likely is it that an independent candidate will become president?
• Americans who feel unrepresented by the parties have highly negative views of the political system
• Views of the Electoral College
• Should the size of the U.S. House of Representatives change?
• Senate seats and population size
• Younger adults more supportive of structural changes
• Politics in a single word or phrase: An outpouring of negative sentiments
• Negative emotions prevail when Americans think about politics
• Americans say the tone of political debate in the country has worsened
• Which political topics get too much – and too little – attention?
• Majority of Americans find it stressful to talk politics with people they disagree with
• Acknowledgments

The public sees a number of specific problems with American politics. Partisan fighting, the high cost of political campaigns, and the outsize influence of special interests and lobbyists are each seen as characteristic of the U.S. political system by at least 84% of Americans.

Yet 63% also say that “ordinary Americans care about making the political system work well” is a good description of U.S. politics today. Still, when asked to describe a strength of the political system in their own words, more than half either say “nothing” (22%) or decline to give an answer (34%).

Americans view negative statements as better descriptions of the political system than positive ones

More than eight-in-ten adults say that each of the following is at least a somewhat good description of the U.S. political system today:

• Republicans and Democrats are more focused on fighting each other than on solving problems (86%);
• The cost of political campaigns makes it hard for good people to run for office (85%);
• Special interest groups and lobbyists have too much say in what happens in politics (84%).

About six-in-ten (63%) think ordinary Americans want to make the political system work well. This is the rare positive sentiment that a majority views as a good descriptor of the political system.

Fewer than half of adults hold the view that the government deserves more credit than it gets: Majorities say that “the federal government does more for ordinary Americans than people give it credit for” (59%) and “Congress accomplishes more than people give it credit for” (65%) are both bad descriptions of the political system.

Nearly seven-in-ten adults express frustration with the availability of unbiased information about politics: 68% say the statement “it is easy to find unbiased information about what is happening in politics” is not a good description of the political system.

And just 22% of Americans say that political leaders facing consequences for acting unethically is a good description of the political system. They are more than three times as likely to say that this is a bad description (76% say this).

Many critiques of the political system are bipartisan

Partisans have similar views of many of the descriptions of the political system included in the survey.

Overwhelming majorities in both parties think there is too much partisan fighting, campaigns cost too much, and lobbyists and special interests have too much say in politics. And just 24% of Democrats and Democratic-leaning independents and 20% of Republicans and Republican leaners say that political leaders face consequences if they act unethically.

The widest partisan gap is over a description of the federal government. Democrats are roughly twice as likely as Republicans to say “the federal government does more for ordinary Americans than people give it credit for” (54% vs. 26%).

There is a narrower gap in views of Congress’ accomplishments: 37% of Democrats and 28% of Republicans say it accomplishes more than people give it credit for.

Democrats are also more likely to say, “It is easy to find unbiased information about what is happening in politics” (36% of Democrats and 25% of Republicans say this is a good description of the political system today), while Republicans are slightly more likely than Democrats to view ordinary Americans as wanting to make the political system work well (67% of Republicans and 61% of Democrats say this is a good description).

When asked to describe in their own words the biggest problem with the political system in the U.S. today, Americans point to a wide range of factors.

Negative characteristics attributed to politicians and political leaders are a common complaint: 31% of U.S. adults say politicians are the biggest problem with the system, including 15% who point to greed or corruption and 7% who cite dishonesty or a lack of trustworthiness.

The biggest problem, according to one woman in her 50s, is that politicians are “hiding the truth and fulfilling their own agendas.” Similarly, a man in his 30s says, “They don’t work for the people. They are too corrupt and busy filling their pockets.”

Explore more voices: The political system’s biggest problems

What do you see as the biggest problem with the political system in the U.S. today?

“An almost total lack of credibility and trust. Coupled with a media that’s so biased, that they’ve lost all objectivity.” –Man, 70s

“Lying about intentions or not following through with what elected officials said they would do.” –Woman, 20s

“Blind faith in political figures.” –Woman, 50s

“Our elected officials would rather play political games than serve the needs of their constituents.” –Woman, 50s

“Same politicians in office too long.” –Woman, 30s

“Extremism on both sides exploited by the mainstream media for ratings. It is making it impossible for both parties to work together.” –Man, 30s

“It has become too polarized. No one is willing to compromise or be moderate.” –Woman, 40s

“Too much money in politics coming from large corporations and special interest.” –Man, 30s

“The people have no say in important matters, we have NO representation at all. Our lawmakers are isolated and could care less what we want.” –Man, 60s

About two-in-ten adults cite deep divisions between the parties as the biggest problem with the U.S. political system, with respondents describing a lack of cooperation between the parties or among elected leaders in Washington.

“Both of the political parties are so busy trying to stop the other party, they are wasting their opportunities to solve the problems faced by our nation,” in the view of one man in his 70s.

Even as some blame polarization, others (10% of respondents) identify the other party as the system’s biggest problem. Some Republicans say that the biggest problem is “Democrats” while some Democrats simply say “Republicans.”

Smaller but substantial shares of adults name the media and political discourse (9%), the influence of money in politics (7%), government’s perceived failures (6%), specific policy areas and issues (6%) or problems with elections and voting (4%) as the biggest problem with the political system today.

Far fewer adults name a specific strength of the political system today when asked to describe the system’s biggest strength in their own words. More than half either say that the system lacks a biggest strength (22%) or decline to answer (34%). As one woman in her 60s writes, “I’m not seeing any strengths!”

Among those who do identify strengths of the U.S. political system, the structure of political institutions and the principles that define the constitutional order are named most frequently (by 12% of respondents). Many respondents specifically point to the Constitution itself or refer to the separation of powers or the checks and balances created by the Constitution.

A man in his 20s believes that the “separation of powers and federalism work pretty well,” while one in his 30s writes that the system’s greatest strength is “the checks and balances to make sure that monumental changes aren’t made unilaterally.”

Explore more voices: The political system’s biggest strengths

What do you see as the biggest strength of the U.S. political system today?

“Everyone getting a say; democracy.” –Woman, 40s

“The right to have your opinions heard.” –Man, 60s

“In spite of our differences, we are still a democracy, and I believe there are people within our government who still care and are interested in the betterment of our country.” –Woman, 50s

“The freedom of speech and religion” –Woman, 50s

“If we have fair, honest elections we can vote out the corruption and/or incompetent politicians.” –Man, 70s

“The Constitution.” –Man, 50s

“The checks and balances to control the power of any office. The voice of the people and the options to remove an official from office.” –Man, 60s

“New, younger voices in government.” –Woman, 40s

“If we can’t get more bipartisanship we’ll become weaker. Our biggest strength is our working together.” –Woman, 60s

“The way that every two years the people get to make their voice heard.” –Man, 30s

About one-in-ten (9%) refer to individual freedoms and related democratic values, while a similar share (8%) discuss the right to vote and the existence of free elections. A woman in her 70s echoes many similar comments when she points to “the possibility of change in upcoming elections.”

However, even some of the descriptions of positive characteristics of the system are couched in respondents’ doubts about the way the system is working today. One woman in her 50s adds a qualification to what she views as the system’s biggest strength, saying, “Theoretically every voter has a say.”

Smaller shares of the public point to the positive characteristics of some politicians (4%) or the positive characteristics of the American people (4%) as reasons for optimism.

The public remains roughly evenly split over whether there are clear solutions to the biggest issues facing the country. Half of Americans today say there are clear solutions to most of the big issues facing the country, while about as many (48%) say most big issues don’t have clear solutions.

There are relatively modest demographic and political differences in perceptions of whether the solutions to the nations’ problems are clear or not.

While both men and women are relatively divided on this question, women are 6 percentage points more likely to think the big issues facing the country don’t have clear solutions.

Race and ethnicity

While 43% of Hispanic adults and about half of Black (50%) and White (48%) adults say there aren’t clear solutions for most big issues, that rises to 62% among Asian adults.

Age differences on this question are modest, but those under 30 are slightly more likely than those 30 and older to say most big issues have clear solutions.

Partisanship and political engagement

Both Republicans and Democrats are relatively split on this question, though Republicans are slightly more likely to say there are clear solutions to most big issues.

Those with higher levels of political engagement are more likely to say there are clear solutions to most big issues facing the country.

About six-in-ten adults with high levels of political engagement (61%) say there are clear solutions to big issues today, compared with half of those with medium levels of engagement and 41% of those with lower engagement.

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India’s new government should take a problem-solving approach

• To meet the election mandate, focus on inclusive growth. Devolve funds to local bodies, reduce inflation, enhance social security, create jobs, support agriculture, fix statistics, revise industrial policies and solve problems in education and health.

The 2024 election has brought back into focus the need for an ‘inclusive growth story’ with high-quality infrastructure, ample employment opportunities and rising productivity. The mandate suggests that voters ‘mean business,’ as they say, and do not want time lost on trivial issues that are divisive and non-result oriented. 

What will matter is delivery on ground. The guiding principles will have to be decentralization of authority to local bodies, even as efforts are stepped up for job generation and improved agricultural productivity. Our challenges require the Centre to take a problem-solving approach in multiple fields.

Devolve funds to local bodies: The fund flow needs to be continuous, so that local priorities can be chalked out with a mandate to ensure that each ward in urban and rural areas has good access roads, school buildings and well maintained public places like playgrounds, gardens and sports facilities. Access to quality schooling and healthcare is a must.

The corrective directions of the 15th finance commission (FC) are relevant. We must go back to the entire funds being untied, with a list of suggestive activities given and social audits used to check the quality of delivery. This, along with MGNREGA, will strengthen public-works projects that create quality infrastructure and offer employment in local geographies awaiting a development boost.

The United Progressive Alliance had nearly doubled the abovementioned fund flow from the 13th to 14th FC. Under the National Democratic Alliance, flows recommended by the 15th FC need to be streamlined. 

It had asked for a transfer of 41% of the divisible tax pool from the Centre to states and this must unfailingly be done, while the 16th FC that recently began work must aim to capture the country’s real needs. This will allow local level infrastructure whose quality can be monitored by social audit arrangements.

Also read: Continuity in reforms, improving ease of living top Nirmala Sitharaman’s policy agenda

Union territory funds for local bodies can be transferred from the home ministry back to the panchayati raj ministry.

Enhance social security: Some of it has already been achieved with direct benefit transfers (DBTs). Efforts need to focus on women’s needs, along with their health, hygiene care and nutrition. Below-poverty-line families must be relieved of malnutrition.

Reduce inflation: The first step should be to cut the cost of fuel considerably, a reduction that can have a cascading effect on price levels across the economy. It will offer immediate relief.

Generate employment: Employable youth should be attached for a year to MSMEs for skilling. Small businesses will get the support of a paid hand, while young individuals get a chance to pick up skills that could form livelihoods. Policy support for the MSME sector must be enhanced, given its potential to create jobs. With many posts in the government lying vacant, it must run recruitment drives as well.

Support farmers: Agriculturalists can be assured Minimum Support Prices on all crops and clarity on India’s export policy for farm produce. The symbiotic relationship of farmers, agriculture universities and Krishi Vigyan Kendras needs to be strengthened with the aim of doubling farm productivity through better targeted cropping patterns. Ways must be found to overcome the problem of smaller farm sizes in India to catch up with yields in China. Ths ball should be set rolling from the very next crop cycle.

Also read: Towards a Viksit Bharat: The farm sector must play a bigger role in our economy

Reform the statistical system: Statistics are very important for better governance, planning and welfare targeting. Data deficiencies over the last decade have been a major handicap. Hence, a census must be carried out and also another Socio Economic Caste Census. 

Till this process is complete, India must map households under the poverty line that are vulnerable. The Samagra model’s common household database and MGNREGA data can come in handy. All welfare schemes should work on the same database, be it skilling, DBTs to women, scholarships, housing, toilet construction, housing, income support, etc. Better targeting is key.

Relook other policies: India’s industrialization and IT policies need a relook. India is becoming more of a follower than a leader in important sectors because of uneven policies and hindrances, even somersaults in a few areas. The state must play the role of a facilitator. Irritants need to be removed in textile, IT, mining and trade policies. They have to be credible, consistent and coordinated.

Focus on education and health: What is important in education at the school level is to ensure local schools are handheld for teacher recruitment and other key resources. For higher education, academic staff needs to be of high calibre so as to create a healthy environment for learning, questioning and research.

Health is a sector that needs attention in the context of service affordability. The delivery of outcomes cannot be left to market forces in a country where healthcare services are costly and only a small fraction of people have high income.

Also read: Develop human resources for a Viksit Bharat by 2047

Adopting the approach suggested above will address significant problems that affect the ease of living in India as well as economic outcomes. It will also be consistent with the election mandate of 2024.

The beneficial impact of the measures outlined will help increase aggregate demand across the economy, setting into motion a virtuous cycle that will help households graduate from subsistence—over 810 million Indians are covered by India’s free-food scheme right now—to sustainable earnings of their own. This is what our elected representatives must work for.

The author is a development economist and former secretary, Government of India.

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