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Why You Should Be Tracking Customer Surplus Value

• Felix Eggers
• Marco Vriens
• Rogier Verhulst
• Jason S. Talwar
• Avinash Collis
• May 29, 2024

The Truth About Aging Populations

• Wolfgang Lutz
• From the January–February 2014 Issue

Why You Should Allow Returns on Customized Products

• Gökçe Esenduran
• Paolo Letizia
• Anton Ovchinnikov
• March 09, 2022

“Actually,” She Said, “He Works for Me.”

• Karen Firestone
• April 09, 2013

When No One Retires

• Paul Irving
• November 07, 2018

Riding the Marketing Information Wave

• From the September–October 1993 Issue

Labels Like “Millennial” and “Boomer” Are Obsolete

• Niraj Dawar
• November 18, 2016

Hidden Minds

• Gardiner Morse
• From the June 2002 Issue

Five New Year’s Resolutions Every Leader Should Make

• Sylvia Ann Hewlett
• December 30, 2013

The Hobby Lobby Decision: How Business Got Here

• Sarah Green Carmichael
• July 03, 2014

Study: A CEO’s Decision Making Is Shaped by Whether Their Parents Were Immigrants

• Duc Duy Nguyen
• Jens Hagendorff
• Arman Eshraghi
• March 28, 2018

Case of the Profitless PC (HBR Case Study)

• Andy Blackburn
• Matt Halprin
• Ruth Veloria
• November 01, 1998

Stop Overlooking the Leadership Potential of Asian Employees

• Angela Cheng Cimini
• June 03, 2024

Six Ways to Find Value in Twitter's Noise

• Scott Berinato
• From the June 2010 Issue

Why CRM Projects Fail and How to Make Them More Successful

• Scott Edinger
• December 20, 2018

Unlock the Mysteries of Your Customer Relationships

• Susan Fournier
• John Wittenbraker
• From the July–August 2014 Issue

Why Loyalty Programs Fail

• Maureen Burns
• Andrew Pierce
• Basma Abdel Motaal
• September 13, 2024

Women: Let’s Stop Allowing Race and Age to Divide Us

• Ancella Livers and Trudy Bourgeois
• August 15, 2013

What Data-Obsessed Marketers Don't Understand

• Andrew Frank
• Jake Sorofman
• February 25, 2014

The Female Economy

• Michael J. Silverstein
• From the September 2009 Issue

Philips: Redefining Telehealth

• Regina E. Herzlinger
• Alec Petersen
• Natalie Kindred
• Sara M McKinley
• March 24, 2021

Orientation to Leadership Intelligence Days, 2011, Module Note

• Joshua D. Margolis
• Anthony J. Mayo
• September 05, 2011

Johnson Wax: Enhance (A)

• Darrel G. Clarke
• October 25, 1982

Indigo Books & Music Inc.: Optimizing Its Loyalty Program

• Kyle Murray
• February 26, 2007

Introducing New Coke

• December 17, 1999

Hugging Face: Serving AI on a Platform

• Shane Greenstein
• Kerry Herman
• Sarah Gulick
• November 04, 2022

Communispace

• Anat Keinan
• November 30, 2009

DOUGH T.O: A Sweet Expansion Opportunity

• Miranda Goode
• Shivani Pradhan
• October 30, 2020

Showrooming at Best Buy

• Thales S. Teixeira
• Elizabeth Anne Watkins
• August 14, 2014

Mary Kay Cosmetics: Asian Market Entry (A)

• John A. Quelch
• Nathalie Laidler
• September 22, 1993

Troubadour Goods

• Mark N. Roberge
• Monica Baraldi
• October 03, 2017

Uber: Competing Globally

• Alexander J. MacKay
• Amram Migdal
• April 14, 2020

Globe Telecom: Redefining Telecommunication in the Philippines

• Philip Zerrillo
• Havovi Joshi
• Christopher Dula
• October 09, 2019

Memorigin: Luxury Watches Made in Hong Kong

• Baniel Cheung
• Marcella Ho
• May 30, 2023

Comparing Two Groups: Sampling and t-Testing

• Iavor Bojinov
• Chiara Farronato
• Yael Grushka-Cockayne
• Michael W. Toffel
• August 21, 2020

A Lead User Template: Unlocking the Value of PWD

• Olivier Toubia
• Nithya Raman
• March 29, 2013

Living.Dupont.ca: Virtual Business, Real Money

• Kersi Antia
• Ilia Frolov
• May 06, 2003

New Ways to Answer Old Questions: Conjoint Analysis Takes the Guesswork Out of Pharmaceutical Marketing Decisions

• Erich Joachimsthaler
• September 01, 1993

Uncharted Waters at Ventoso Ship Supply: A Sensory Marketing Dilemma (B)

• Jenny Craddock
• Aradhna Krishna
• Sara Cervai
• March 01, 2018

Finale and Survey on the Spot

• Susan F. Sieloff
• Felicia Lassk
• December 01, 2011

The Path to More Diverse Technical Talent Webinar

• August 24, 2021

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• 17 Sep 2024
• Cold Call Podcast

Fawn Weaver’s Entrepreneurial Journey as an Outsider in the Spirits Industry

In 2017 Fawn Weaver launched a premium American whiskey brand, Uncle Nearest. It became the fastest growing and most awarded whiskey brand in America, despite the challenges Weaver faced as a Black woman and outsider to the spirits industry, which is capital-intensive, highly regulated, competitive, and male-dominated. In October 2023, Weaver announced plans to expand into cognac with the goal of building the next major alcoholic beverages conglomerate. But the company was still heavily reliant on capital. How could Weaver convince new investors that her plans for cognac would yield success? Harvard Business School senior lecturer Hise Gibson discusses Weaver’s leadership style, growth strategies, and her use of storytelling to connect customers with her brand in the case, "Uncle Nearest: Creating a Legacy."

• 20 Aug 2024

Angel City Football Club: A New Business Model for Women’s Sports

Angel City Football Club (ACFC) was founded in 2020 by venture capitalist Kara Nortman, entrepreneur Julie Uhrman, and actor and activist Natalie Portman. As outsiders to professional sports, the all-female founding team had rewritten the playbook for how to build a sports franchise by applying lessons from the tech and entertainment industries. Unlike typical sports franchises that built their teams and track records over many years before extending their brand beyond a local base, ACFC had inverted the model, generating both global and local interest in the club during its first three years. The club’s early success was reflected in its market valuation of $250 million as of its sale in July 2024 — the highest in the National Women’s Soccer League. Equally important, ACFC had started to bend the curve toward greater pay equity in women’s sports — the club’s ultimate goal. But the founders knew there was much more to do to capitalize on the club’s momentum. As they developed ACFC’s first three-year strategic plan in 2024, they weighed the most effective ways to build value for the franchise. Was it better to allocate the incremental budget to investments in digital brand building or to investments in the on-field product? Senior Lecturer Jeffrey Rayport is joined by case co-author Nicole Keller and club co-founder Kara Nortman to discuss the case, “Angel City Football Club: Scoring a New Model.”

Why Competing With Tech Giants Requires Finding Your Own Edge

In the new book Smart Rivals, Feng Zhu and Bonnie Yining Cao show business leaders how to create competitive advantages by uncovering their hidden strengths and leveraging their individual capabilities.

• 06 Aug 2024

How EdTech Firm Coursera Is Incorporating GenAI into Its Products and Services

In early 2023, Jeff Maggioncalda, CEO of Coursera, started developing the EdTech firm’s strategy for incorporating GenAI into their offerings. By early 2024, the firm had made significant progress in bringing four key capabilities to market, but GenAI was evolving quickly and Coursera needed to continuously improve its offerings. While the firm had been an early mover, competitors were adapting fast. Was Coursera taking full advantage of the opportunities presented by the technology? What more could it do to remain competitive?

• 09 Jul 2024

Non-Fungible Tokens (NFTs) and Brand Building

Non-fungible tokens (NFTs), which allow individuals to own their digital assets and move them from place to place, are changing the interaction between consumers and digital goods, brands, and platforms. Professor Scott Duke Kominers and tech entrepreneur Steve Kaczynski discuss the case, “Bored Ape Yacht Club: Navigating the NFT World,” and the related book they co-authored, The Everything Token: How NFTs and Web3 Will Transform The Way We Buy, Sell, And Create. They focus on the rise and popularity of the Bored Ape Yacht Club NFTs and the new model of brand building created by owning those tokens.

• 07 May 2024

Lessons in Business Innovation from Legendary Restaurant elBulli

Ferran Adrià, chef at legendary Barcelona-based restaurant elBulli, was facing two related decisions. First, he and his team must continue to develop new and different dishes for elBulli to guarantee a continuous stream of innovation, the cornerstone of the restaurant's success. But they also need to focus on growing the restaurant’s business. Can the team balance both objectives? Professor Michael I. Norton discusses the connections between creativity, emotions, rituals, and innovation – and how they can be applied to other domains – in the case, “elBulli: The Taste of Innovation,” and his new book, The Ritual Effect.

• 29 Feb 2024

Beyond Goals: David Beckham's Playbook for Mobilizing Star Talent

Reach soccer's pinnacle. Become a global brand. Buy a team. Sign Lionel Messi. David Beckham makes success look as easy as his epic free kicks. But leveraging world-class talent takes discipline and deft decision-making, as case studies by Anita Elberse reveal. What could other businesses learn from his ascent?

• 17 Jan 2024

Psychological Pricing Tactics to Fight the Inflation Blues

Inflation has slowed from the epic rates of 2021 and 2022, but many consumers still feel pinched. What will it take to encourage them to spend? Thoughtful pricing strategies that empower customers as they make purchasing decisions, says research by Elie Ofek.

• 05 Dec 2023

What Founders Get Wrong about Sales and Marketing

Which sales candidate is a startup’s ideal first hire? What marketing channels are best to invest in? How aggressively should an executive team align sales with customer success? Senior Lecturer Mark Roberge discusses how early-stage founders, sales leaders, and marketing executives can address these challenges as they grow their ventures in the case, “Entrepreneurial Sales and Marketing Vignettes.”

Tommy Hilfiger’s Adaptive Clothing Line: Making Fashion Inclusive

In 2017, Tommy Hilfiger launched its adaptive fashion line to provide fashion apparel that aims to make dressing easier. By 2020, it was still a relatively unknown line in the U.S. and the Tommy Hilfiger team was continuing to learn more about how to serve these new customers. Should the team make adaptive clothing available beyond the U.S., or is a global expansion premature? Assistant Professor Elizabeth Keenan discusses the opportunities and challenges that accompanied the introduction of a new product line that effectively serves an entirely new customer while simultaneously starting a movement to provide fashion for all in the case, “Tommy Hilfiger Adaptive: Fashion for All.”

• Research & Ideas

Are Virtual Tours Still Worth It in Real Estate? Evidence from 75,000 Home Sales

Many real estate listings still feature videos and interactive tools that simulate the experience of walking through properties. But do they help homes sell faster? Research by Isamar Troncoso probes the post-pandemic value of virtual home tours.

• 17 Oct 2023

With Subscription Fatigue Setting In, Companies Need to Think Hard About Fees

Subscriptions are available for everything from dental floss to dog toys, but are consumers tiring of monthly fees? Elie Ofek says that subscription revenue can provide stability, but companies need to tread carefully or risk alienating customers.

• 29 Aug 2023

As Social Networks Get More Competitive, Which Ones Will Survive?

In early 2023, TikTok reached close to 1 billion users globally, placing it fourth behind the leading social networks: Facebook, YouTube, and Instagram. Meanwhile, competition in the market for videos had intensified. Can all four networks continue to attract audiences and creators? Felix Oberholzer-Gee discusses competition and imitation among social networks in his case “Hey, Insta & YouTube, Are You Watching TikTok?”

• 26 Jun 2023

Want to Leave a Lasting Impression on Customers? Don't Forget the (Proverbial) Fireworks

Some of the most successful customer experiences end with a bang. Julian De Freitas provides three tips to help businesses invest in the kind of memorable moments that will keep customers coming back.

• 31 May 2023

With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines

Armed with more data than ever, many companies know what key customers need. But how many know exactly when they need it? An analysis of 2,000 ridesharing commuters by Eva Ascarza and colleagues shows what's possible for companies that can anticipate a customer's routine.

• 24 Apr 2023

What Does It Take to Build as Much Buzz as Booze? Inside the Epic Challenge of Cannabis-Infused Drinks

The market for cannabis products has exploded as more states legalize marijuana. But the path to success is rife with complexity as a case study about the beverage company Cann by Ayelet Israeli illustrates.

• 07 Apr 2023

When Celebrity ‘Crypto-Influencers’ Rake in Cash, Investors Lose Big

Kim Kardashian, Lindsay Lohan, and other entertainers have been accused of promoting crypto products on social media without disclosing conflicts. Research by Joseph Pacelli shows what can happen to eager investors who follow them.

• 10 Feb 2023

COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated

Social networks have been criticized for spreading COVID-19 misinformation, but the platforms have also helped public health agencies spread the word on vaccines, says research by Michael Luca and colleagues. What does this mean for the next pandemic?

• 02 Feb 2023

Why We Still Need Twitter: How Social Media Holds Companies Accountable

Remember the viral video of the United passenger being removed from a plane? An analysis of Twitter activity and corporate misconduct by Jonas Heese and Joseph Pacelli reveals the power of social media to uncover questionable situations at companies.

• 06 Dec 2022

Latest Isn’t Always Greatest: Why Product Updates Capture Consumers

Consumers can't pass up a product update—even if there's no improvement. Research by Leslie John, Michael Norton, and Ximena Garcia-Rada illustrates the powerful allure of change. Are we really that naïve?