Problem solving flowchart

Thursday 8 April 2004 — This is more than 20 years old. Be careful.

Sue just reminded me of this old classic: Problem Solving Flowchart . Note: there are other versions that say “did you mess with it”, but they’re just missing the point.

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Digital Excursions

Into computer programming and web design, content menu, support menu, computer humor: problem solving and blame avoidance flowchart.

One item that I recently pulled from my collection of ancient photocopied humor was the Problem Solving Flowchart . I really couldn't post it here without cleaning up the language. As long as I was changing it, I thought why not rewrite it to give the poor programmer a break. You see in the original version if you broke "it" and couldn't blame anyone else you got stuck in an infinite " you poor fool " loop, although fool wasn't the descriptive term used in the original. I also modified the chart to use standard flowchart iconography. For example the original used a box rather than a diamond for decision points.

So here is my own G-rated Problem Solving and Blame Avoidance Flowchart where all roads lead to a happy ending.

Return to the Humor section index.

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Problem Solving Flowchart

problem solving flowchart did you mess with it

Problem-solving flowchart: A visual method to find perfect solutions

Reading time: about 7 min

“People ask me questions Lost in confusion Well, I tell them there's no problem Only solutions” —John Lennon, “Watching the Wheels”

Despite John Lennon’s lyrics, nobody is free from problems, and that’s especially true in business. Chances are that you encounter some kind of problem at work nearly every day, and maybe you’ve had to “put out a fire” before lunchtime once or twice in your career.

But perhaps what Lennon’s saying is that, no matter what comes our way, we can find solutions. How do you approach problems? Do you have a process in place to ensure that you and your co-workers come to the right solution?

In this article, we will give you some tips on how to find solutions visually through a problem-solving flowchart and other methods.

What is visual problem-solving?

If you are a literal thinker, you may think that visual problem-solving is something that your ophthalmologist does when your vision is blurry. For the rest of us, visual problem-solving involves executing the following steps in a visual way:

  • Define the problem.
  • Brainstorm solutions.
  • Pick a solution.
  • Implement solutions.
  • Review the results.

How to make your problem-solving process more visual

Words pack a lot of power and are very important to how we communicate on a daily basis. Using words alone, you can brainstorm, organize data, identify problems, and come up with possible solutions. The way you write your ideas may make sense to you, but it may not be as easy for other team members to follow.

When you use flowcharts, diagrams, mind maps, and other visuals, the information is easier to digest. Your eyes dart around the page quickly gathering information, more fully engaging your brain to find patterns and make sense of the data.

Identify the problem with mind maps

So you know there is a problem that needs to be solved. Do you know what that problem is? Is there only one problem? Is the problem sum total of a bunch of smaller problems?

You need to ask these kinds of questions to be sure that you are working on the root of the issue. You don’t want to spend too much time and energy solving the wrong problem.

To help you identify the problem, use a mind map. Mind maps can help you visually brainstorm and collect ideas without a strict organization or structure. A mind map more closely aligns with the way a lot of our brains work—participants can bounce from one thought to the next defining the relationships as they go.

problem solving flowchart did you mess with it

Mind mapping to solve a problem includes, but is not limited to, these relatively easy steps:

  • In the center of the page, add your main idea or concept (in this case, the problem).
  • Branch out from the center with possible root causes of the issue. Connect each cause to the central idea.
  • Branch out from each of the subtopics with examples or additional details about the possible cause. As you add more information, make sure you are keeping the most important ideas closer to the main idea in the center.
  • Use Collaborative AI to generate or expand on your ideas, so your mind map is as complete as possible.

Alternatively, you could use mind maps to brainstorm solutions once you discover the root cause. Try our free mind map template  or add the mind map shape library to quickly start your own mind map.

Create a problem-solving flowchart

A mind map is generally a good tool for non-linear thinkers. However, if you are a linear thinker—a person who thinks in terms of step-by-step progression making a flowchart may work better for your problem-solving strategy. A flowchart is a graphical representation of a workflow or process with various shapes connected by arrows representing each step.

Whether you are trying to solve a simple or complex problem, the steps you take to solve that problem with a flowchart are easy and straightforward. Using boxes and other shapes to represent steps, you connect the shapes with arrows that will take you down different paths until you find the logical solution at the end.

project development decision tree

Flowcharts or decision trees are best used to solve problems or answer questions that are likely to come up multiple times. For example, Yoder Lumber , a family-owned hardwood manufacturer, built decision trees in Lucidchart to demonstrate what employees should do in the case of an injury.

To start your problem-solving flowchart, follow these steps:

  • Draw a starting shape to state your problem.
  • Draw a decision shape where you can ask questions that will give you yes-or-no answers.
  • Based on the yes-or-no answers, draw arrows connecting the possible paths you can take to work through the steps and individual processes.
  • Continue following paths and asking questions until you reach a logical solution to the stated problem.
  • Try the solution. If it works, you’re done. If it doesn’t work, review the flowchart to analyze what may have gone wrong and rework the flowchart until you find the solution that works.

If your problem involves a process or workflow , you can also use flowcharts to visualize the current state of your process to find the bottleneck or problem that’s costing your company time and money.

manufacturing flow example

Lucidchart has a large library of flowchart templates to help you analyze, design, and document problem-solving processes or any other type of procedure you can think of.

Draw a cause-and-effect diagram

A cause-and-effect diagram is used to analyze the relationship between an event or problem and the reason it happened. There is not always just one underlying cause of a problem, so this visual method can help you think through different potential causes and pinpoint the actual cause of a stated problem.

Cause-and-effect diagrams, created by Kaoru Ishikawa, are also known as Ishikawa diagrams, fishbone diagrams , or herringbone diagrams (because they resemble a fishbone when completed). By organizing causes and effects into smaller categories, these diagrams can be used to examine why things went wrong or might go wrong.

cause-and-effect diagram example

To perform a cause-and-effect analysis, follow these steps.

1. Start with a problem statement.

The problem statement is usually placed in a box or another shape at the far right of your page. Draw a horizontal line, called a “spine” or “backbone,” along the center of the page pointing to your problem statement.

2. Add the categories that represent possible causes.

For example, the category “Materials” may contain causes such as “poor quality,” “too expensive,” and “low inventory.” Draw angled lines (or “bones”) that branch out from the spine to these categories.

3. Add causes to each category.

Draw as many branches as you need to brainstorm the causes that belong in each category.

Like all visuals and diagrams, a cause-and-effect diagram can be as simple or as complex as you need it to be to help you analyze operations and other factors to identify causes related to undesired effects.

Collaborate with Lucidchart

You may have superior problem-solving skills, but that does not mean that you have to solve problems alone. The visual strategies above can help you engage the rest of your team. The more involved the team is in the creation of your visual problem-solving narrative, the more willing they will be to take ownership of the process and the more invested they will be in its outcome.

In Lucidchart, you can simply share the documents with the team members you want to be involved in the problem-solving process. It doesn’t matter where these people are located because Lucidchart documents can be accessed at any time from anywhere in the world.

Whatever method you decide to use to solve problems, work with Lucidchart to create the documents you need. Sign up for a free account today and start diagramming in minutes.

About Lucidchart

Lucidchart, a cloud-based intelligent diagramming application, is a core component of Lucid Software's Visual Collaboration Suite. This intuitive, cloud-based solution empowers teams to collaborate in real-time to build flowcharts, mockups, UML diagrams, customer journey maps, and more. Lucidchart propels teams forward to build the future faster. Lucid is proud to serve top businesses around the world, including customers such as Google, GE, and NBC Universal, and 99% of the Fortune 500. Lucid partners with industry leaders, including Google, Atlassian, and Microsoft. Since its founding, Lucid has received numerous awards for its products, business, and workplace culture. For more information, visit lucidchart.com.

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Visualization for innovation: How to use flowcharts for smarter problem solving

problem solving flowchart did you mess with it

In December 1921, industrial psychologists Lillian Gilbreth and Frank Bunker Gilbreth presented a new model for problem solving to the American Society of Mechanical Engineers in New York City. 

Their “process chart” — known today as a flowchart — is a method of visualizing a process in order to improve it. More than one hundred years later, companies from manufacturing to tech startups use flowcharts to pinpoint bottlenecks, improve efficiency, and enhance decision-making for their biggest challenges. 

How flowcharts simplify problem solving

Visualizing a problem lets us see it in its entirety and process how different components interact. That’s because, according to the Gestalt Principles , with visual representation, our minds can quickly perceive individual elements as a whole and understand a problem better. 

“Every detail of a process is more or less affected by every other detail,” the Gilbreths theorized . “Therefore, the entire process must be presented in such [a] form that it can be visualized all at once before any changes are made in any of its subdivisions.” 

Once you see how individual elements work together to create a process, you can take steps to modify elements to improve the whole. 

  • What is a problem-solving flowchart?

A problem-solving flowchart is a flowchart that helps process improvement, troubleshooting, or decision-making. Flowcharts use shapes, symbols, and connecting arrows to map out a problem or flow. This technique illustrates how many steps are in a process, entry and endpoints, the flow of information and materials, and any branches or decision points. 

For example, this problem-solving flowchart template shows how you can use a flowchart to troubleshoot a technical problem. The flow guides users through basic questions and actions to a likely solution. 

Use this template

  • When to use a flowchart for problem solving

Flowcharts can be useful in several instances:

  • When you’re aware of a problem, but aren’t sure of the root cause or the best way to solve it. 
  • When you want to improve a product or service or specific outcomes, like delivery time. 
  • When you’re entering a new market and want to create solutions that are a market fit for real customer problems. 
  • The stages of problem solving

To understand how to use flowcharts for problem solving, we’ll use the double diamond design-thinking process . This approach divides problem solving into four stages: discover, define, develop, and deliver. Most people start problem solving in the middle of the diamonds, believing that they know the problem and can start on solutions right away. Instead, you should start even earlier. 

problem solving flowchart did you mess with it

https://www.designcouncil.org.uk/our-resources/the-double-diamond

1. Discover

Starting with research helps people understand, rather than simply assume, the problem. Design Council co-founder Jonathan Ball advises , “Go back and ask, ‘Have I been asked to solve the right problem?’”

Problem-solving requests normally come to product or engineering teams from leadership or customers. Statements like “This isn’t selling well” or “This process takes too long” describe pain points, but they’re too vague to form functional solutions. 

There are multiple ways to explore the root of a problem:

  • Qualitative user research like user interviews
  • Quantitative user research like user testing and heatmap tracking
  • Workshops, like Upwork’s problem-solving workshop with Miro that led participants through brainstorming, discussing, and voting on top problems to solve
  • Flowcharts to illustrate challenges in the “as-is” process . 

As-is process mapping

Flowcharts can help solve problems by first mapping out the problematic process. If a process map doesn’t exist, isn’t updated, or hasn’t been well communicated, this is the best starting point. 

Ask all teams involved to participate in mapping out the current process. During the process, you may identify bottlenecks or areas of misunderstanding. 

Next, refine your discovery into a single statement. A problem statement should explain who is affected, their end goal, the challenge, and the impact of the challenge. Here’s an example of a problem statement:

“Users of [software name] encounter frustration when they try to customize a monthly sales report. They are not able to customize the data within the platform reporting, and instead are abandoning the process and exporting raw data to compile outside of the platform. This takes longer, makes it harder for them to reach business goals, and lowers satisfaction with the software.”

You can get to the heart of a problem by asking why solving the problem is important and how the problem originated. Miro’s problem statement template is useful for this exercise. 

Once you’ve defined the problem, you’re ready to move to the second diamond — the solution space. Flowcharts are ideal for mapping out potential solutions for testing. Just like an as-is process map, a proposed or to-be process map illustrates how a process should work, showing entry points, decision points, actions, parties, and endpoints.

In the development stage, use testing to reject ideas that don’t work and refine your solution. “The earlier and more often you can prototype and test, the better the outcome will be,” shares Ball. 

It’s important to note that changing a process isn’t always the solution to your problems. Simply visualizing it and addressing misplaced expectations can also be a solution. 

Once you ship a solution, your work isn’t done. Communicate the update to users, collect feedback, track outcomes, and commit to continuous improvement . 

  • How to make a visual problem-solving flowchart

Interested in trying your hand at visual problem solving? The specific techniques for visual problem solving are as numerous as there are problems, but below we’ll outline three to get you started. All of them use Miro as their foundation, which allows for collaboration in real time, so you can create effective visuals to guide your process. 

1. Cyclical problem-solving process

This structured problem-solving process by Senior UX Designer Marcos Rezende walks teams through eight steps for tackling organizational challenges. It includes identifying the problem, gathering and analyzing data, generating solutions, and implementing them. Because this process is cyclical, it’s valuable for continuous improvement.  

2. Cross-functional flowchart

If you’re attempting to solve internal workflow problems, a cross-functional flowchart can help you pinpoint challenges across silos. This template from Hiro Studio walks teams through outlining process steps and their relationships, identifying unnecessary complexity or duplication, and uncovering opportunities for improvement. 

Consultant John White explains why this technique is effective: “When we document a process flow, we get everyone on the same page by removing assumptions of what we think is happening, and we document what is actually happening.”

Embed intro video: https://miro.com/miroverse/cross-functional-flowchart/

3. Problem tree 

Instead of a traditional flowchart, this technique visualizes a problem as a tree. This visualization approach is designed to give a holistic view of a problem (the tree trunk) with its impacts (branches) and root causes (roots). 

  • Frameworks for decision-making

Beyond flowcharts, visualization can help leaders make better decisions by framing decision criteria in visual form. Here are a few ways you can illustrate your thought process in visual form for more effective decisions. 

1. Risk matrix template

This risk matrix template helps leaders visualize the likelihood of adverse events happening by placing them on a matrix from rare to very likely and trivial to extreme.

2. Project scope template

How often do you need to argue that a request is “out of scope”? This simple framework helps you define a project scope at the beginning, so you have a touchstone to return to as a project evolves. This helps to manage goals, increase clarity, and keep projects within timeline and budget. 

2. Priority matrix template

When you have competing priorities, deciding how to invest your time and budget is difficult. To determine the best outcomes, use this priority matrix template to map out initiatives by urgency and importance. This brings agility to your team and keeps your focus on what matters most. 

You can find more decision-making visualization templates here . 

  • From visualization to optimization: How visual problem solving leads to innovation

Over a century after its birth, the flowchart remains a valuable tool to help companies approach a problem differently, using visual cues to understand all the moving parts. 

With flowcharts and other visual tools, you can:

  • Explore and define the right problem to solve
  • Map out current processes to pinpoint the root cause of problems
  • Propose and test new workflows and solutions
  • Visualize a problem at a high level and work through frameworks for better decisions

Visualizing problems helps our brains “see” problems and solutions where we might have otherwise missed a connection. Using problem-solving flowcharts as a tool, you’ll set your teams up for better communication and innovation, too.

Ready to create flowcharts with just a few easy clicks?

Keep reading, unlocking clarity: mastering flow diagrams for complex process improvement.

problem solving flowchart did you mess with it

Diagram design 101: Tips for effective visual diagrams to supercharge innovation

problem solving flowchart did you mess with it

Achieve continuous improvement with as-is and to-be process mapping

problem solving flowchart did you mess with it

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Blog Business What is a Problem-Solving Flowchart & How to Make One

What is a Problem-Solving Flowchart & How to Make One

Written by: Danesh Ramuthi Aug 10, 2023

What is A Problem Solving Flowchart

Problem-Solving Flowcharts, contrary to what many believe aren’t just aesthetic wonders — they’re almost like magical blueprints for troubleshooting those pesky problems that many of us face.

Flowcharts take business challenges and turn them into a navigable pathway. In this post, I will guide you on key aspects of problem-solving flowcharts such as what it is, the advantages of problem-solving flowcharts, how to create one and more.

Besides, you’ll also discover how to create problem-solving flowcharts with the help of Venngage’s Flowchart Maker.

And for those of you thinking, “I’m no designer, how can I create one?” worry not! I’ve got you covered. Just hop on Venggage’s Flowchart Templates and you’ll be charting your way to problem-solving glory in no time.

Click to jump ahead:

What are problem-solving flowcharts?

When to use problem-solving flowcharts, what are the advantages of flowcharts in problem-solving, what are the 7 steps of problem-solving flowcharts.

  • 5 different types of problem-solving flowcharts

Best practices for designing effective problem-solving flowcharts

  • How to make a flowch art using Venngage ?

Problem-solving flowcharts FAQs

  • Final Thoughts

Problem-Solving Flowcharts is a graphical representation used to break down problem or process into smaller, manageable parts, identify the root causes and outline a step-by-step solution. 

It helps in visually organizing information and showing the relationships between various parts of the problem.

This type of flowcharts consists of different symbols and arrows, each representing different components or steps in the problem-solving process. 

By following the flow of the chart, individuals or teams can methodically approach problem, analyze different aspects of it and come to a well-informed solution.

Problem Agitate Solution Flow Chart Template

Problem-Solving Flowcharts is a versatile tool that can be used in various scenarios. Here’s when to consider utilizing one:

  • Complex Problems: When faced with a multifaceted issue that involves multiple steps or variables, flowcharts can help break down the complexity into digestible parts.
  • Team Collaboration: If you’re working with a team and need a common understanding of problem and its potential solutions then a flowchart provides a visual that everyone can refer to.
  • Analyzing Processes: In a situation where you need to understand a particular process, whether it’s within a project or a part of regular operations then mapping it out in a flowchart can offer clarity.
  • Decision Making: When various paths or decisions might be taken, a flowchart can outline the potential outcomes of each aiding in making an informed choice.
  • Training and Onboarding: Flowcharts can be used in training materials to help new employees understand complex processes or procedures which makes the learning curve smoother.
  • Identifying Root Causes: If you’re looking to identify the underlying causes of problem then a flowchart can facilitate a systematic approach to reaching the root of the issue.

Related: How to Use Fishbone Diagrams to Solve Complex Problems

Problem-solving flowcharts can offer several benefits to the users who are looking to solve a particular problem. Few advantages of flowcharts in problem solving are: 

Visual Clarity

When you’re dealing with multifaceted problems or processes, words alone can make the situation seem even more tangled. Flowcharts distill these complexities into easily understandable visual elements. 

By mapping out each phase or component of problem, flowcharts offer a bird’s eye view enabling individuals to grasp the bigger picture and the finer details simultaneously.

Sequential Representation

Flowcharts excel in laying out the sequence of events or actions. By indicating a clear starting point and illustrating each subsequent step, they guide users through a process or solution path methodically. 

This linear representation ensures that no step is overlooked and each is executed in the right order.  

Collaboration

Problem-solving often requires team effort and flowcharts are instrumental in fostering collaborative environments. 

When a team is discussing potential solutions or trying to understand problem’s intricacies, a flowchart serves as a collective reference point. 

It aids in synchronizing everyone’s understanding, minimizing miscommunications and promoting constructive discussions. 

Read more about: Flowcharts Symbols and Meaning

Website User Flow Diagram

1. Define the Problem  

Before anything else, it’s essential to articulate the problem or task you want to solve clearly and accurately. By understanding exactly what needs to be addressed you can ensure that subsequent steps align with the core issue.

2. Identify the Inputs and Outputs  

Determine what inputs (such as data, information or resources) will be required to solve the problem and what the desired outputs or outcomes are. Identifying these factors will guide you in structuring the steps needed to reach the end goal and ensure that all necessary resources are at hand.

3. Identify the Main Steps  

Break down the problem-solving process into its main steps or subtasks. This involves pinpointing the essential actions or stages necessary to reach the solution. Create a roadmap that helps in understanding how to approach the problem methodically.

4. Use Decision Symbols  

In problem-solving, decisions often lead to different paths or outcomes. Using standard symbols to represent these decision points in the flowcharts allows for a clear understanding of these critical junctures. It helps visually present various scenarios and their consequences.

5. Add Descriptions and Details  

A well-designed flowcharts is concise but clear in its labeling. Using arrows and short, descriptive phrases to explain what happens at each step or decision point ensures that the flowcharts communicates the process without unnecessary complexity. 

6. Revise and Refine  

Creating a flowcharts is not always a one-and-done process. It may require revisions to improve its clarity, accuracy or comprehensiveness. Necessary refinement ensures that the flowcharts precisely reflects the problem-solving process and is free from errors or ambiguities.

7. Use Flowchart Tool  

While it’s possible to draw a flowcharts manually, using a flowcharts tool like Venngage’s Flowchart Maker and Venngage’s Flowchart Templates can make the process more efficient and flexible. These tools come with pre-designed templates and intuitive interfaces that make it easy to create, modify and share flowcharts. 

Root Cause Analysis Flow Chart

5 different types of problem-solving flowcharts 

Let’s have a look at 5 most common types of flowcharts that individuals and organizations often use. 

1. Process Flowchart s

A process flowcharts is a visual representation of the sequence of steps and decisions involved in executing a particular process or procedure. 

It serves as a blueprint that showcases how different stages or functions are interconnected in a systematic flow and it highlights the direction of the process from its beginning to its end.

Proposal Process Flowchart

Process flowcharts are instrumental in training and onboarding, sales process , process optimization, documentation, recruitment and in any scenario where clear communication of a process is crucial.

Simple Recruitment Process Flowchart

2. Flowcharts Infographic 

A flowcharts infographic is a great way to showcase the process or a series of steps using a combination of graphics, icons, symbols and concise text. It aims to communicate complex information in a clear and easy-to-understand manner, making it a popular tool for conveying information, data and instructions in a visually engaging way.

Icon Competitor Process Infographic Template

For example, you can use this flowchart to illustrate a health insurance process that visually explains the steps involved from finding a provider to paying for your healthcare provider. 

Flowchart Infographic Template

3. Circular Flowcharts

A circular flowcharts is used to illustrate the flow of information, goods, services or money within a closed system or process. It gets its name from its circular shape, which emphasizes the continuous and cyclical nature of the flow. 

Marketing Life Cycle Circular Flowchart Diagram

Circular flowcharts are widely used in various fields such as economics, business, engineering and process management to help visualize and understand complex systems.

In a circular flowcharts , elements are represented using various shapes and connected with arrows to indicate the direction of flow. The circular arrangement indicates that the process is ongoing and repeats itself over time.

Quad Life Cycle Flowchart

4. Swimlane flowcharts

Swimlane flowcharts , also known as cross-functional flowcharts are a specific type of flowchart that organizes the process flow into lanes or “swimlanes.” 

Each lane represents a different participant or functional area involved in the process and the flowchart shows how activities or information move between these participants. 

Swimlane Process Flow

Swimlane flowcharts are particularly useful for illustrating complex processes that involve multiple stakeholders or departments.

In a swimlane flowcharts, the process is divided horizontally into lanes and each lane is labeled with the name of the department, person or role responsible for that part of the process. Vertically, the flowchart displays the sequence of steps or actions taken in the process.

problem solving flowchart did you mess with it

5. Decision Flowchart s

Decision flowcharts, also known as decision trees or flow diagrams are graphical representations that illustrate the process of making decisions or solving problems. 

They are widely used in various fields such as computer science, business mapping , engineering and problem-solving scenarios. 

Vibrant Decision Flowchart Template

Decision flowcharts help break down complex decision-making processes into simple, sequential steps, making it easier to understand and follow.

A decision tree is a specialized flowchart used to visually represent the process of decision-making. 

Businesses and other individuals can employ a decision tree analysis as a tool to aid in evaluating different options and the possible consequences associated with each choice.

Decision trees Infographics can be used to create a more nuanced type of flowchart that is more informative and visually appealing by combining a decision flowchart and the flowchart infographic. 

Decision flowcharts are valuable tools for visualizing decision-making processes, analyzing complex problems and communicating them effectively to others.

Illustrative Decision Flowchart Template

Designing effective problem-solving flowcharts involves careful consideration of various factors to ensure clarity, accuracy and usability. Here are some best practices to create efficient and useful problem-solving flowcharts:

  • Understand the problem first & clearly define it
  • Keep it simple
  • Use standard & recognizable symbols
  • Ensure that the flowchart follows a logical and sequential order
  • Clearly label each decision point, action and outcome
  • Verify the flowchart’s accuracy by testing it
  • Clearly state the decision criteria that lead to different branches
  • Provide context when the flowchart is part of a larger process or system
  • Review and revise the flowchart

How to make a flowchart using Venngage ?

Creating problem-solving flowchart on Venngage is incredibly simple. All you have to do is:

  • Start by Signing Up and Creating an Account with Venngage
  • Choose a flowchart template that best suits your needs from our library.
  • Start editing your flowchart by choosing the desired shapes, labels and colors.
  • You can also enhance your flowchart by incorporating icons, illustrations or backgrounds all of which are readily available in our library.
  • Once done, you will have 2 options to choose from, either sharing it online for free or downloading your flowchart to your desktop by subscribing to the Premium or Business Plan. 

Is flowchart the representation of problem solutions?

Flowcharts are not the representation of problem solutions per se; rather, they are a visual representation of processes, decision-making steps and actions taken to arrive at a solution to problem.

What are the 3 basic structures of flowcharts?

3 Basic Structures of Flowcharts are:

  • Sequence: Simplify Complexity
  • Selection (Decision): Embrace Choices
  • Repetition (Loop): Emphasize Iteration

What are the elements of a good flowchart?

A good flowchart should exhibit clarity and simplicity, using consistent symbols and labels to depict a logical sequence of steps. It should be readable, with appropriate white space to avoid clutter while eliminating ambiguity through well-defined decision criteria and paths.

Can flowcharts be used for both simple and complex problem-solving?

Yes, flowcharts can be used for both simple and complex problem-solving scenarios. Flowcharts are versatile visual tools that can effectively represent various processes, decision-making steps and problem-solving approaches regardless of their complexity.

In both cases, flowcharts offer a systematic and visual means of organizing information, identifying potential problems and facilitating collaboration among team members.

Can problem-solving flowcharts be used in any industry or domain?

Problem-solving flowcharts can be used in virtually any industry or domain. The versatility and effectiveness of flowcharts make them applicable to a wide range of fields such as Business and Management, Software Development and IT, Healthcare, Education, Finance, Marketing & Sales and a lot more other industries. 

Final thoughts

Problem-solving flowcharts are a valuable and versatile tool that empowers individuals and teams to tackle complex problems with clarity and efficiency.

By visually representing the step-by-step process of identifying, analyzing and resolving issues, flowcharts serve as navigational guides simplifying intricate challenges into digestible parts.

With the aid of modern tools like Venngage’s Flowchart Maker and Venngage’s Flowchart Templates , designing impactful flowcharts becomes accessible to all while revolutionizing the way problems are approached and solved.

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How to create a problem-solving flow chart

Problem-solving is one of those topics that we’ve often discussed on this site (check out our Problem Solving guide ). We think it’s one of  THE  vital skills of business. Why? Because you’ll come across problems every day, and you need to arm yourself with the right tools to solve them.

A problem-solving flowchart is one of those tools. It’ll help you take a problem statement, break the problem down into likely causes helping you get to the bottom of what’s gone wrong.

In this post, we’ll cover

  • What is a Problem Solving Flow Chart
  • How to create a Problem Solving flow chart
  • Example 1 of Problem Solving flow chart
  • Example 2 of Problem Solving Flow chart
  • What flow chart shapes to use
  • When should you use a flow chart
  • 7 tips on creating your Problem Solving chart

Key Benefits & Likely issues with the tool

Let’s get started!

What is a Problem Solving Flowchart

A Problem Solving flow chart is a diagram that uses shapes, arrows, and text to show a moving sequence of actions and/or activities that help solve a problem.  

How to create a Problem Solving flowchart

  • Describe your problem.
  • Pose Yes/No Questions that can help identify the cause of the problem
  • Question each stage of the process until it is fully examined
  • Repeat steps 2 & 3 until you have identified a solution
  • Try the solution; if it is successful in addressing the root cause, then you’ve fixed your problem. If not, repeat the process until you have a solution that works.

A problem-solving flowchart attempts to identify a root cause/solution to the trigger that is causing the problem allowing you to change the process and prevent the problem from occurring. 

Let’s now demonstrate the effectiveness of a problem solving flowchart by showing some examples.

Example 1 Problem solving flow chart

In our first example, we’re going to start with something simple to show you the principle of the tool.

We have been given a cup of tea and we don’t like it!  

Let’s use a problem-solving flow chart to find out what’s gone wrong.

We’ve used Excel to capture this flow chart using flowchart shapes (insert –> shapes), you can, of course, use other applications to do this, you don’t’ have to have specialized flow chart software to do this. ( there’s a great flowchart in Excel video here ). Or you can simply use a pen and paper.

Use a rectangle and add your problem statement.

Remember to keep your problem statement unambiguous and straightforward. Here we’ve used “I don’t like my cup of tea.”

problem solving flowchart did you mess with it

Now that we’ve got our problem statement, we’re going to start asking questions.

We’re going to examine the variables that go into a cup of tea in an attempt to find out what’s gone wrong.

** TIP** – Work through your process – rather than start from scratch, if you have a documented process, work through that examining each step to ascertain if there are issues. If not, you might find it useful to research and sketch out the process before starting with your flowchart.

We have a process for the cup of tea, which is:

1/ Boil Water

2/ Place Breakfast Tea teabag in the cup

3/ Add Water

4/ Leave to sit for 2 mins

4/ Remove teabag

5/ Add milk

6/ Add sugar

So our problem solving flow chart needs to examine each of those steps to determine where the failure has occurred. 

We’ll add a question shape (diamond), connect out problem statement to it using an arrow to check if we boiled the kettle. Our Diagram will now look like:

problem solving flowchart did you mess with it

As a question, we want two possible routes – Yes and No.

Our process asks us to boil the kettle if we did, and the answer is Yes, then we can go to the next process step.

If the answer is No, then we have a problem. Our tea will be cold. 

Here we can do one of two things. We can terminate the flow chart, or we can add an activity to rectify the problem (this might be to remake the drink or to perhaps heat the drink up in the microwave).

Our flow chart now looks like this:

problem solving flowchart did you mess with it

Step 2 in our Tea making process was to add a Breakfast-tea tea bag.

So, once again, we’ll ask a question about that step.

“Did we add an English Breakfast teabag.”

As before, we’ll use a question shape, using Yes or No answers. If we performed the process step correctly, we’d move on. If we didn’t, we’ll either end the problem solving (we’ve found the root cause), or we’ll add a corrective action.

Now we’ll repeat this process until we’ve reviewed the whole process.

Our finished flowchart looks like this.

problem solving flowchart did you mess with it

However, we’re not finished.

What happens if we follow the flow chart, and we find we didn’t use boiled water. We remake the tea using boiled water, and we still don’t like it?  

We need to ask some further questions.

We need to update our flow chart to validate that we solved the problem and what to do if we didn’t.

So for each step of the process, our problem solving flowchart now looks like this.

Here’s our completed flow chart.

problem solving flowchart did you mess with it

As you can see, we’ve identified the problem, and we’ve described a corrective action.

But there’s a problem here. With this flowchart, you can still follow it, validating the process, and still end up with a cup of tea that’s unsatisfactory. 

Why is that?

Well, it’s perfectly possible that we started out with a process that’s incorrect. What happens if the process called for using an incorrect tea bag from the start?

So we’ll simplify things by adding a block at the end that if you’re still not happy at the end of reviewing the steps, a full review of the process will be undertaken. This is a simple answer to this problem, and I would expect that you would expand this section in more detail if you were creating a flowchart yourself.

So what does a more complex process look like, how about we look at a business problem?

Example 2 Problem Solving flow chart

OK, so example 1 may have been a bit simple, and you are maybe looking for something in a business context.

So in Example 2, let’s look at a scenario that’s a little more complex.

Let’s assume that your organization has received a non-conforming part. You have been assigned to work with the Vendor to:

  • Find out what went wrong
  • Prevent recurrence

We’re going to use a problem solving flow chart to help us do that.

As with the first example, we’re going to state the problem.

“The part is non conforming.”

Using the production process from the Vendor, we’ll work through the stages to see if we can spot what’s gone wrong.

The diagram below shows an analysis of the first two steps of the production process using a problem-solving flow chart.

problem solving flowchart did you mess with it

The first thing you’ll notice is that on one process step, there may be many questions to ascertain the potential issue.  

Some of these may be complex and require careful thought.

There may be multiple variables (systems, processes, tools, inputs, etc.) that may require attention.

You will need to analyze each process step, in full, to be sure you have caught all the possible causes of the fault.

Which Flow chart shapes should you use.

A problem solving flow chart usually utilizes only a small number of shapes. We show these in the table below.

problem solving flowchart did you mess with it

When should you use a Problem Solving flow chart

There are many many problem tools available.

A flow chart lends itself to be used when:

  • You are looking for a tool that is simple to use
  • You are looking to use a tool that does not require complex software
  • You want to validate a  process.
  • You want something that facilitates collaboration
  • You want something that you can use to communicate with others

7 Tips on creating great problem solving flow charts

1/ Use standard shapes!

2/ Make it easy to follow!

3/ Keep things on one page

4/ Don’t overload your boxes with text

5/ Go into enough detail. Don’t try and simplify activities as it might hide problems from being seen.

6/ Collaborate. Where you can utilize a team to help document the problem and the activities do so. The more knowledge of the process, the better chance you’ll have of locating the issue.

7/ Use a consistent direction to flow your process, moving things around the page can confuse people who might look at it.

A flow chart can provide you with a great advantage when looking to solve problems. Some of the key benefits include

  • A visual aide that’s easy to understand
  • Simple to use, does not require hours and hours of training
  • A tool that facilitates collaboration
  • Effective for aiding communication
  • Provides an effective method of analysing a process

However, as with everything, there are some issues to look out for

  • Flowchart fails to capture all process steps and therefore root cause analysis is hit and miss
  • Lack of knowledge of the process by the individual compiling the flowchart results in inaccurate problem solving
  • Inconsistent flow of process makes maps confusing
  • Complex processes may be better suited to other tools (fishbone etc)
  • Inconsistent formatting and/or use of shapes result in flowchart that is difficult to utilise.

There are a great many tools out there for problem-solving, and flow charts can be used either as a stand-alone tool or conjunction with one of these other tools.

Flowcharts can make for a great problem-solving tool.  

They’re simple to use, effective, and facilitate collaboration.

We hope you’ve found our article useful, in particular the example walkthroughs.

If you’re looking to use the tool, we’d love some feedback from you and hearing how you’ve got on. Why not fire us a message on twitter or use the comments section below.

This article is part of our Problem Solving Guide.   

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Visual problem solving with flowcharts and mind maps

unnamed.png

What’s life without problems? Probably a little boring, if we’re being honest. If everything were perfect all the time, there would be no challenges, and things would get pretty monotonous. This is a rather optimistic view on what many believe to be an aggravating part of life. No matter how you feel about problems, one thing is true: problems are inevitable . You can’t always control how many problems you encounter in your life, but you can learn better ways to solve them. So, what can we do for those really complex issues that aren’t easily solved? Visual problem solving is the perfect way to see solutions and break down complex issues.

Make your own flowchart with Gleek .

What is visual problem solving?

Visual problem solving is the process of using aids like charts or diagrams to display all the aspects of a problem in order to find viable solutions. When problem solving, sometimes it’s hard to see what’s causing the problem, or other relationships and correlations that are affecting whatever it is you’re working on. Two common methods for problem solving include mind maps and flowcharts . A mind map is a non-linear diagram, used for making new ideas or breaking down complex issues. A flowchart is a linear diagram, used for making action plans and describing processes.

5 steps to solve problems

Identify the true problem

Maybe you know what the issue is in clear terms, or perhaps it’s still a little confusing. A good way to get a concrete vision of the problem you need to solve is to pose it as a question, or a short statement. You might come up with something like ‘our sales have dropped’, or, as a question ‘what can we do to increase sales?’.

Get information

Now that you have a clear objective to solve, the next step is to gather all the relevant information that pertains to the issue. This can look like statistics, comments from customers, employee feedback, and more. Once you’ve collected the data, you’ll need to analyze it from all angles to get a clear view on the topic.

Brainstorming session

Get any and all potential solution ideas out on the table. Doesn’t matter how silly an idea seems, just put anything that comes to mind on the drawing board. This is where your visual aids will really come in handy, especially mind maps. You might need more than one chart, depending on how complicated the issue is.

Choose the best idea(s)

Whether on your own or with a team, you’ll have to eliminate the potential solutions that just won’t work. To find the solution that’ll work best, it’s good to analyze it in the same way you did the problem – by looking at potential outcomes, and all facets involved.

Make an action plan

So you think you’ve found the perfect solution! Now what? If your problem is complicated, usually the solution will be too. Here is where another visual aid, like a flowchart, will be helpful. Map out the specific steps you need in order to implement your solution. Then, it’s time to put your plan into action.

These are just the basic steps you can use to start problem solving. You may find that other actions are needed during your own journey.

Common mistakes when problem solving

Mistakes? We all make them from time to time. Here are some common mistakes we are prone to when trying to fix problems.

Undefined problem – When identifying the problem, it’s possible that the problem is too big, multi-faceted, or too complex to tackle all at once. A way to avoid this is to break the problem down into chunks, following common themes.

More problems arise – This isn’t always a direct result of anything we do, but it can happen nonetheless. The best way to deal with more problems that arise when you’re trying to solve the original one is to think of the possible things that could go wrong during the solution stage. When you’re prepared for any situation, you’ll rarely have any setbacks.

No action plan – Finding a way to solve your problem doesn’t mean that the planning is over. On the contrary, you need to create a strategy to properly execute your solution so you won’t end up with a half-solved problem and even more issues than you started with.

When to use flowcharts

One way to chart your problems and progress is through flowcharts. For those who like to think in a step-by-step or linear fashion, flowcharts are the best way to visualize things. Let’s have a look at some situations that are best suited to flowcharts.

Big problems – Flowcharts can help break down a large problem or solution into specific steps or stages from start to finish.

Decision trees – This type of flowchart is helpful when diagramming actions that will happen as a result of other actions, whether they be in a software system or actions taken by people.

Cause and effect – Similar to a decision tree, a cause and effect flowchart is where you can analyze the potential results of various actions, past or present.

unnamed.png

Check out our 20 flowchart templates that you can also easily edit !

When to use mind maps

Mind maps are great for brainstorming sessions, and non-linear problem solving. Here are some situations that are best visualized through a mind map.

Finding the problem – So, what is the problem exactly? Sometimes it’s hard to see. Making a mind map offers you the opportunity to see all the moving parts involved with a situation, and how they relate to one another, and can help you suss out the true problem.

Core and branching ideas – You start with a core idea, such as ‘online sales’, then add related ideas or issues branching off from that, like maybe ‘ad revenue’, or ‘social media campaigns’. Then those ideas can have their own branches. This is an easy way to analyze all aspects of a problem.

unnamed.jpeg

Source: Problem Solving with Mind Maps (Tutorial)

Looking to create your own flowchart? Gleek has the solution for you. With Gleek, you can create your own flowcharts using a text-based command center, without ever using your mouse. Not only can you create flowcharts, you can create many other UML-based diagrams that will wow your colleagues and bring new life to your presentations. Get started for free today .

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Uses for cross-functional flowcharts

20 editable flowchart templates & examples

What are flowchart symbols? Here’s a handy guide with examples

A step-by-step guide to creating a flowchart in Google Docs

7 stages of the product development process (flowchart example)

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PROBLEM SOLVING FLOWCHART, Does it work ?, YES, NO, , , NO, YES, YES, NO,…

  • PROBLEM SOLVING FLOWCHART
  • Design & UX

20 funny flowcharts to help you navigate life’s toughest decisions

Georgina Guthrie

Georgina Guthrie

February 10, 2022

Flowcharts are a great way to distill big questions or complex processes into neat yes/no answers. They’re commonly used in organizations to help visualize decision processes , but that doesn’t mean they should be confined to the office. Flowcharts can actually help you navigate a multitude of big life choices. Or, in the case of funny flowcharts, they’re just as useful for working through comically trivial decisions.

For example, should you eat that slice of pizza you dropped on the floor? There’s a flowchart for that. Should you add an emoji to that email? Consult the flowchart! Should you leave the party early? At Nulab, we love funny flowcharts, so take a look at some of our top picks for the most entertaining diagrams .

1. Is this a flow chart?

First of all, here’s an essential flowchart for anyone who’s still a little fuzzy about the concept. This one’s jazzed up the original ‘yes/no’ questions with slightly different phrases, but they’re still affirmative/negative responses leading you towards your big reveal.

1 - A brief lesson in flowcharts

cheezburger.com

2. Is this a flowchart, simplified

It’s the same idea, but if you remove all the unnecessary steps, you could end up with a flowchart as simple as this one.

Is This A Flowchart example of funny flowcharts

Humor that works

3. Do you need a flowchart?

Next, you need to decide whether a flowchart is right for you. Of course, there’s a flowchart to help you navigate that question as well.

2 - How to decide if you need a flowchart

augustlovesmay.com

4. Hey Jude?

Here’s an example of a looping flowchart designed to help you remember the lyrics to The Beatles’ most confusing song, Hey Jude . The loop comes at the bottom in the form of the ‘na’ lyric, which, if you know the song, goes on for hours. For those unfamiliar with the tune, you can listen to it right here on YouTube. All together now!

3 - hey jude funny flowcharts

Laughingsquid.com , via loveallthis.tumblr.com

5. Is this flowchart a trap?

Flowcharts aren’t without their problems : all those arrows and loops could be your downfall if you’re not vigilant. Here’s a specially designed diagram to illustrate these potential pitfalls.

4 - Is this flowchart a trap, example of funny flowcharts

6. Are you hungry?

Deciding what it is you want to eat is no easy task. Do you choose the carrot sticks or chow down on the carrot cake? Luckily, there are funny flowcharts designed to help you navigate this complex decision-making process.

Now, you know what to do with those leftover birthday treats sitting in the office kitchen.

5 - Are you hungry funny flowchart

dailyvowelmovements.com

7. Should you get takeaway?

Reaching a decision at the end of a long day can be difficult, which is why a dinner-based flowchart is all the more useful. Should you roll up your sleeves and start cooking dinner or splurge on takeaway? Check the flowchart!

Ben Armson, Buzzfeed

8. Should you stay?

After-work drinks. Networking. Team socials . Like accidentally hitting ‘reply all’ and tripping over in public, attending a career-based group activity is just one of those things that professionals have to do at least once in their working lives. Some people enjoy it. Others are indifferent. And then there are those who would quite literally rather have both their eyebrows waxed off.

It’s not that they don’t like their colleagues; it’s just that they find large groups of people exhausting. Not only are the small talk and mingling tiring, but the event itself is fraught with complex decisions. For example, when and why should you leave?

Here’s a helpful flowchart for socially anxious individuals who find themselves in this predicament.

7 - Should you stay flowchart

9. Do I say ‘hi?’

Getting someone’s name wrong is awkward for everyone involved. So, rather than put you both through the trauma of it, let’s take a step back and consider whether you should be saying ‘hi’ in the first place. Here’s a handy flowchart full of probing questions designed to help you make that initial decision.

8 - Do i say hi flowchart

knocknockstuff.com

10. Do you eat it?

Ever heard of the five-second rule? It’s essentially a very accurate scientific formula that determines whether the food you’ve dropped on the floor is safe to eat. If it was there for five seconds or less, then it’s good to eat. Six seconds or more? Bin it.

But, like many scientific processes, the five-second rule isn’t without its limitations. For example, was the event witnessed by anyone who is likely to be disgusted by the sight of you eating floor food? Was the item sticky and therefore likely to have fluff attached to it? Did the cat lick it? The funny flowchart below takes all these important complexities into consideration.

9 - Do you eat it flowchart

seriouseats.com

11. Are you sure you can eat it?

Flowcharts can be as simple or as detailed as you like. The example below expands upon the five-second rule by adding more layers of questioning to the process. It takes a little longer to create (and answer), but the outcome will be more thorough.

www.dissociatedpress.com

12. Should I use emoji?

One of life’s great questions: to emoji, or not to emoji? Use one and risk appearing unprofessional. Don’t use one and risk sounding grumpy, sarcastic, or stuffy. It’s a minefield! Luckily, there’s a way to help you decode emoji etiquette.

11 - Should I use emoji flowchart

wendymacnaughton.tumblr.com

13. How do engineers fix a problem?

We don’t all have the passion or mathematic skills to go to engineering school. But that doesn’t mean life isn’t going to throw you some engineering problems. Here’s how to start fixing things like a professional.

Laboratory Troubleshooting flowchart

engineering.com

14. Are you a horse?

Funny flowcharts can also help you get to know yourself a bit better. Consider this example, which is designed to help you work out whether you’re a horse or not. Go on, give it a go. You never know!

12 - Am I a horse funny flowcharts example

i.imgur.com / Via blameitonthevoices.com

15. Do you have too many pets?

Now that you’ve figured out you’re not a horse… is it possible you have too many cats at home? Here’s a quick and easy way to find out. Of course, answers are subjective.

Am I a Cat Lady flowchart

16. Which fruit are you?

Every once in a while, it’s therapeutic to engage in an extremely low-stakes analytical process. So, the next time you need to flex your mental muscles, why not figure out what type of fruit you are? Who knows? You might discover you’re really a papaya and not the blueberry you always imagined.

which fruit are you flowchart

17. How to play games with kids

As any parent knows, it’s not how you play the game; it’s how you let your kid win. If you’re normally so competitive that you’d even brag about being struck by lightning the most times, being a parent exposes you to a lot of hard truths.

The most important one: young children always get to win. Always. If you have any doubts about this unspoken rule, this funny flowchart should clear things up for you.

How to play any game with a young kid flowchart

How to Be a Dad

18. Should you call me?

For those of us who love our alone time, it’s crucial to set some ground rules for our well-meaning friends. Getting an unexpected call when you were busy enjoying a solo celebration of 90s music is the worst. And to recover, you’ll have to spend hours recharging your energy with an 80s music playlist.

If you’d rather avoid the stress, turn to this flowchart to let others know exactly when they’re allowed to call you.

Should you call me flowchart

Introvert Doodles

19. Should I cook more?

Some flowcharts aren’t about making a decision ; they’re about the inevitable failure of trying to force yourself out of your comfort zone. But don’t fret! Even if you never convince yourself to cook more or climb Mount Everest, at least you can learn how to master the art of creating funny flowcharts .

I should cook more example of funny flowcharts

20. Did you wake up on time?

There’s one dilemma everyone has faced: does it make sense to get out of bed if you’re already late for work? Whether you stayed up late tending to children or binge-watching Game of Thrones (for the tenth time), the correct answer is always the same. Just take a personal day!

Did You Wake Up on Time flowchart

Adam Ellis, Buzzfeed

Final thoughts

Flowcharts are a great way to simplify the decision-making process , whether you have serious business goals or just fancy making funny flowcharts for you and your team. Using a specially designed diagramming tool can streamline the creative process, while a mixture of different colors and shapes keeps things looking vibrant and fun.

This post was originally published on December 11, 2018, and updated most recently on February 10, 2022.

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  • Problem Solving / Decision Making

Problem Solving Diagrams - Flowcharts

A flow chart can be a useful tool in problem solving. You can see at a glance how your decisions and actions affect the outcome of your problem solving process. This lesson will help you learn the symbols and steps for writing a flowchart. 

Video - Introduction to Creating Flowcharts

Video - lucidchart introduction, "what is my grade" flowchart.

Computer programmers use flowcharts and other types of diagrams to help visualize the steps and  flow  of the program. This can help to see any errors in the logic before they begin to program. Flowcharts can be used no matter what computer language the program will be written in.

If you wanted to write a computer program that inputs a quiz score and then outputs the letter grade that corresponds to that quiz score, you may want to think about the steps that you would use to create this program.

Task Instructions:

1. View the tutorial above for information on how to use Lucidchart to create a flowchart.

2. This is the algorithm that your flowchart should follow:

Input test score

Decision: Is score greater than 89?

Decision: Is score between 80 and 89?

Decision: Is score between 70 and 79?

Decision: Is score between 60 and 69?

Decision: Is score less than 60?

2. You will use the following symbols for this flowchart: Start/End symbols (this symbol is called Terminator in Lucidchart), Decision symbols, Input/Output (Data) symbols 

3.  Click here for the What is my Grade Flowchart Template .  Click on  File , then  Make Copy

4.   Create your flowchart according to the instructions on the template.

"Time For Lunch" Flowchart

Summarize the lesson by discussing with the students the reasons a computer programmer might use a flowchart.

You want to order lunch at a fast food restaurant. You know you want a hamburger, but aren't sure if you'd like fries and a drink. To practice creating a flowchart, think about the steps that you take to solve this problem. Instructions:

Click HERE to go to Lucidchart.com . 

Click HERE to open the TIME FOR LUNCH Flowchart

Click on  File  and choose to  Make a Copy

  • Follow the instructions on the  TIME FOR LUNCH Flowchart  to fill in the correct text in the flowchart symbols.   Click HERE to view a tutorial on how to properly fill out this chart .

Version History

Computer Troubleshooting Flowchart: IT Troubleshooting Made Easy

Updated on: 31 March 2021

An application failing to respond is no big deal and troubleshooting is no rocket science!! But we end up cursing the application each time it fails to respond.

Not everyone is a techie, and every time we have issues we run to IT support or our friends for help. Now thanks to Thomas Boito (First Steps in Troubleshooting),  you needn’t hassle your tech-savvy friends anymore.

This computer troubleshooting flowchart created with Creately illustrates the first steps in troubleshooting your PC desktop if you have volume problems and is very simple yet effective. I  hope you’ll find this flowchart as useful as I did – I’ve got it up on the wall.

Drawing flowcharts on Creately is stunningly easy and convenient with Creately’s 1-click create button. You too can try Creately’s flowchart software for a great flowcharting experience!. The personal plan starts at $5/month and comes with some exciting features. If you feel like drawing together we have very affordable team plans too.

If the flowchart doesn’t help you can get help from many online computer troubleshooting services.

Have you got a useful Creately diagram you’d like featured here?  Send us the public link to your diagram and we will publish if we think it’s beneficial to our users.

Join over thousands of organizations that use Creately to brainstorm, plan, analyze, and execute their projects successfully.

problem solving flowchart did you mess with it

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Flow Charts

Identify and communicate your optimal process.

How often have you thought about streamlining a process in your organization but not been sure where to start? Or perhaps you've struggled to understand a process when it's described to you in detail.

Flow charts are a useful tool in these situations, as they make a process easy to understand at a glance. Using just a few words and some simple symbols, they show clearly what happens at each stage and how this affects other decisions and actions.

In this article and video, we look at how to create and use flow charts, and explore how they can help you to solve problems in your processes.

Click here   to view a transcript of this video.

What Is a Flow Chart?

Flow charts are easy-to-understand diagrams that show how the steps of a process fit together. American engineer Frank Gilbreth is widely believed to be the first person to document a process flow, having introduced the concept of a "Process Chart" to the American Society of Mechanical Engineers in 1921.

Flow charts tend to consist of four main symbols, linked with arrows that show the direction of flow:

1. Elongated circles, which signify the start or end of a process.

problem solving flowchart did you mess with it

2. Rectangles, which show instructions or actions.

problem solving flowchart did you mess with it

3. Diamonds, which highlight where you must make a decision.

problem solving flowchart did you mess with it

4. Parallelograms, which show input and output. This can include materials, services or people.

problem solving flowchart did you mess with it

You can use many other symbols in a flow chart but remember that these diagrams are used for communication   . If you use symbols that only a few people understand, you may fail to get your message across. So, be sure to keep things simple   !

When to Use a Flow Chart

All manner of organizations use flow charts to:

  • Define a process.
  • Standardize   a process.
  • Communicate a process.
  • Identify bottlenecks or waste   in a process.
  • Solve a problem   .
  • Improve a process.

For example, software developers can use them to work out how the automated and manual parts of a process join up. Inexperienced team members might follow a flow chart to help them to complete activities in the right order. A manufacturer could ensure that it keeps to its values by applying a quality-control flow chart that presents questions and decision points. And an HR department might combine a flow chart with an organogram   to show people who to contact about issues and when.

Why Use Flow Charts?

This tool's simplicity makes communicating and documenting a process quick and clear, so that the process will more likely be understood and applied correctly and consistently. It can also help you to estimate the timescale of the process, as you're better able to gauge the time needed for each task   along the way. And you'll more likely identify who you should involve and at what stage, such as senior management or a compliance authority.

But you can also benefit from the process of creating a flow chart itself, as you build it step by step. You'll be able to focus on the detail of each individual stage, without feeling overwhelmed by the rest of the process, and then "zoom out" again to see the wider picture.

If your process or project involves several people or teams, you might find it more useful to use a Swim Lane Diagram   rather than a flow chart – this helps you to show process flows between people and teams.

How to Create a Flow Chart

Follow these four steps:

Step 1: Identify Tasks

Begin by listing all of the tasks in a process in chronological order. Ask questions such as, "What happens next in the process?" or, "Do you need to make a decision before the next step?" or, "What approvals are required before you move on to the next task?"

Put yourself in the shoes of the person using the process, possibly for the first time. Talk to team members who work with the process directly, and get their opinions on where improvements could be made. Better yet, take a hands-on approach and go through the procedure yourself, and think about the practicalities of each stage. Use Customer Experience Mapping   if your flow chart focuses on customer service, so that you can gain a better understanding of the process.

Step 2: Organize and Document Tasks

Next, start your flow chart by drawing the elongated circle shape and labeling it "Start."

Then, work through your whole process, and show the actions and decisions in the order that they happen. Link them with arrows to illustrate the flow of the process.

Where you need to make a decision, draw arrows from the decision diamond to each possible solution, and then label each arrow with the decision made. Remember to show the end of the process by using an elongated circle labeled "Finish."

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Step 3: Double-Check the Process

When you've completed your flow chart, go back to the start and try it out to make sure that you haven't overlooked anything. Work through each step, and ask yourself whether you've represented the sequence of actions and the decisions involved correctly. Are there more decisions to be made at certain stages?

Then show your flow chart to other people, especially those who work directly with the process. Ask them to test that it works and to tell you if there are any problems or omissions.

Step 4: Challenge the Flow Chart

Finally, you might want to improve the process rather than just record it. So, see whether any of the steps that you've described are unnecessary or overly complicated. Identify any major bottlenecks   , and deal with them to improve performance.

Are there any missing steps, no matter how small or seemingly insignificant, that you should add? And have you assigned tasks and decisions to the right people or automated them where it's most appropriate? Make any changes and then challenge the chart again.

As you challenge your flow chart, you might also be challenging your team members' tried and tested ways of working. So, take time to win support for your ideas and don't expect to change people's habits   overnight.

You may find that SIPOC diagrams   will give you the detailed information that you need to introduce change in a controlled and effective way.

Flow Chart Software

You'll likely start with drawing flow charts by hand, but it's often more convenient to use a diagramming app to save, amend and share your charts.

Such apps vary from the simple and free, such as draw.io , creately and Pencil Project , to the more complex and paid-for, such as gliffy™ , Lucidchart , SmartDraw™ , and Visio® .

Flow charts can quickly become long and complicated, so that you can't represent them on a single piece of paper. This is where you can use "connectors" (shown as numbered circles) to link the flow when moving from one page to another. The user can follow the matching numbers to trace the flow of the process.

The image below shows part of a flow chart for how the receptionists in an example company should route incoming phone calls to the correct department:

Example Flow Chart

Flow charts are simple diagrams that map out a process, so that you can easily communicate it to other people. You can also use them to define and analyze a process, build a step-by-step picture of it, and then standardize or improve it.

To draw a flow chart, identify the tasks and decisions that you make during a process, and write them down in order.

Then, arrange these steps in the flow chart format, using the appropriate symbols.

Finally, check and challenge your flow chart to make sure that it accurately represents the process, and that it shows the most efficient way of doing the job.

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problem solving flowchart did you mess with it

Comments (34)

  • Over a month ago BillT wrote Hi saima-21, This is a good example of a simple flow chart. Can you think of any dependent tasks that you could add? Such as, what to do if there is cross traffic at Amber; or what output if traffic ahead is stopped on Amber? Thank you for your comment. BillT Mind Tools Team
  • Over a month ago saima-21 wrote Write in Flowchart form: Asks the user to input the traffic light colour. If the traffic light colour is green, outputs ‘Go.’ If the traffic light colour is amber, outputs ‘Get Ready.’ Otherwise outputs ‘Stop.’
  • Over a month ago Yolande wrote Hi denoboy Maybe the question mark you saw was a symbol for a question, meaning that the student had to come up with a suitable question. There needs to be a question in the diamond that will take the process either in one direction or the other. I hope that helps? Yolandé Mind Tools Team

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IMAGES

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  2. Did You Mess With It Flowchart

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  3. Did You Mess With It Flow Chart

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  4. Flowchart for problem solving

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  6. PPT

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VIDEO

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  3. 1 PROBLEM SOLVING USING FLOWCHART

  4. ''Flow Chart'' Programming for Problem Solving lecture 01 By Ms Kamini Tanwar, AKGEC

  5. ''Algorithm & Flowchart'' Programming for Problem Solving Lecture 01 By Ms Sheradha Jauhari, AKGEC

  6. Chapter 1 problem solving Simple Flowchart #3

COMMENTS

  1. PDF PROBLEM SOLVING FLOWCHART

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  2. Problem solving flowchart

    Sue just reminded me of this old classic: Problem Solving Flowchart. Note: there are other versions that say "did you mess with it", but they're just missing the point. Note: there are other versions that say "did you mess with it", but they're just missing the point.

  3. Computer Humor: Problem Solving and Blame Avoidance Flowchart

    I also modified the chart to use standard flowchart iconography. For example the original used a box rather than a diamond for decision points. So here is my own G-rated Problem Solving and Blame Avoidance Flowchart where all roads lead to a happy ending. Problem Solving and Blame Avoidance Flowchart. *----------------*.

  4. Problem Solving Flowchart

    Problem Solving Flowchart. From the rec.humor.funny archives (it has its own page ). Attributed to Harry Salvini ( [email protected] ). last update: 18 January 1999.

  5. PDF Problem Solving Flowchart Yes Mess Withit No Hide T Does Damn Thing

    PROBLEM SOLVING FLOWCHART YES MESS WITHIT NO HIDE T DOES DAMN THING WORK IDIOT DOES KNOW P YES YOU POOR CAN YOU BLAME SOMEONE ELSE? YES PROBLEM YES YES MESSWITH NO WILL YOU CATCH NO TRASH IT . Title: Microsoft Word - problem-solving-flowchart Author: sasan Created Date:

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  10. A Problem Solving Flowchart

    Well, for times like that I turn to this flowchart. It's exceptionally accurate and effective and perhaps it will help you, too. If you'd like to have your own printable copy of this useful and colorful flowchart to hang in your shop, you can download it from HERE (MS Word format). If you bring it up and it doesn't look like it does here, then ...

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  12. How to create a problem-solving flow chart

    4/ Leave to sit for 2 mins. 4/ Remove teabag. 5/ Add milk. 6/ Add sugar. 7/ Stir. So our problem solving flow chart needs to examine each of those steps to determine where the failure has occurred. We'll add a question shape (diamond), connect out problem statement to it using an arrow to check if we boiled the kettle.

  13. PDF Problem Solving

    Slide 1. Problem Solving in STEM Subjects Engineering Design. Howard Kimmel [email protected] Levelle Burr-Alexander [email protected]. Problem Solving. • The key to the problem solving process -. • Asking the right questions and answering them in the most coherent manner is at the heart of any problem solving ...

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    With Gleek, you can create your own flowcharts using a text-based command center, without ever using your mouse. Not only can you create flowcharts, you can create many other UML-based diagrams that will wow your colleagues and bring new life to your presentations. Get started for free today. Learn more about visual problem solving with ...

  15. PROBLEM SOLVING FLOWCHART, Does it work ?, YES, NO, , , NO ...

    Long-press on an item to remove items, change colour, auto-arrange, cross-link, copy, and more.

  16. 10 Funny and Fabulous Flowcharts

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  19. Problem Solving Diagrams

    To practice creating a flowchart, think about the steps that you take to solve this problem. Instructions: Click HERE to go to Lucidchart.com . Click HERE to open the TIME FOR LUNCH Flowchart. Click on File and choose to Make a Copy. Follow the instructions on the TIME FOR LUNCH Flowchart to fill in the correct text in the flowchart symbols.

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    This computer troubleshooting flowchart created with Creately illustrates the first steps in troubleshooting your PC desktop if you have volume problems and is very simple yet effective. I hope you'll find this flowchart as useful as I did - I've got it up on the wall. Drawing flowcharts on Creately is stunningly easy and convenient with ...

  22. Flow Charts

    Step 2: Organize and Document Tasks. Next, start your flow chart by drawing the elongated circle shape and labeling it "Start." Then, work through your whole process, and show the actions and decisions in the order that they happen. Link them with arrows to illustrate the flow of the process.

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