tqm essay questions

94 Total Quality Management Essay Topic Ideas & Examples

🏆 best total quality management topic ideas & essay examples, 👍 good essay topics on total quality management, 📌 most interesting total quality management topics to write about, ❓ total quality management essay questions.

• Implementation of Total Quality Management (TQM): Toyota Case Study In order to implement TQM, Toyota corporations focused on the following phases: The company extended the management responsibility past the instantaneous services and products Toyota examined how consumers applied the products generated and this enabled […]
• Marriott Hotel International Total Quality Management The origin and development of Total Quality Management The total quality management is a theory applied in most of organizations in efforts of improving quality and performance to meet or exceed customers’ needs.
• The Dimensions of Total Quality Management in Business Firms Total quality management is a complex notion covering human, product, and technological process as the basic dimensions leading to constant improvement of the quality of services and products.
• Total Quality Management: Xerox Case To achieve its success, the company used TQM principles to make changes in the way it does business and relates to customers, suppliers, and employees.
• The Role of Human Resource Management in the Implementation of Successful Total Quality Management in Hospitality Industry According to Nickson, it is the role of the HRM in the hospitality industry to come up with HRM policies regarding the employment needs of the industry and the criteria to be used in selecting […]
• Total Quality Management at the Walmart Inc. Solution Wal-Mart has made contracts with suppliers and has shared the cost for the new technology adopted by these suppliers to enhance better relationship.
• Gillette’s Total Quality Management System The focus phase was concerned with the development of a problem statement; the analyze phase dealt with the use of data to understand the magnitude of the problem; the develop phase involved the determination of […]
• Total Quality Management in the Hospitality Industry TQM can be lucratively implemented in management of hotels by first recognizing customers as the most essential component of a transaction. The thriving realization of TQM in an organization by an executive can be evaluated […]
• Total Quality Management vs. Continuous Quality Improvement Before covering specific implications of TQM and CQM, it is worthy to examine definitions and objectives of the two strategies separately.
• Customer Focus Principle in Total Quality Management The findings emphasise the importance of the customer focus principle and lead to the conclusion that it is a vital element of performance improvement initiations.
• Principles & Concept of Total Quality Management Essay The second principle of TQM is that the problem in most companies is the processes but not the people. This was based on the fact that the quality of the products was determined by all […]
• Total Quality Management in Retailing and Services In many scenarios, TQM is viewed simply as a tool to improve the quality of services and products rather than a philosophy that motivates both managers and employees to improve on their work.
• Total Quality Management: Quality and Customer Satisfaction As such the term Total Quality Management means different things to different people; designers expect the product or service to conform to specifications; producer expects the product to perform or fit into intended use; consumers […]
• Total Quality Management: Kia Motors From the very beginning, KIA Motors has not been trying to appeal to a demographic that is well-off or has the means to purchase the best-quality car on the market.
• Total Quality Management: Advantages and Disadvantages Total quality management refers to the approach used by the management to improve the quality of production and the organization’s performance in tandem with the needs of its goals.
• Walmart’s Total Quality Management in 2010-2020 Walmart US has been affected by the waste issues, and there is a need to research how the problem can be combatted by achieving zero waste in its operations in the US.
• Aldi Company: Total Quality Management That is why lean production principles make sense for Aldi and are efficient for maintaining its positions in the grocery market.
• Total Quality Management Implementation The core aspect of quality is to get it right the first time, and to meet the needs of the customer every time, by engaging everyone in the firm.
• Introduction and Implementation of Total Quality Management Total quality management is the integrative, prudent management with the intention of improving the quality of the products produced while encouraging conformity with the process and the environmental requirements.
• Total Quality Management and Firm Performance The author moves on to describe the early attempts, at the end of the 1980s and the beginning of the 1990s, to research TQM.
• Dubai Airports’ Total Quality Management The company provides core services for the operation and maintenance of airport terminals, including the resolution of customer complaints, integration of operational services, and the provision of management services.
• Common Themes in Total Quality Management Public policy evolves over time out of experiences in the social arena, and the effectiveness or otherwise of the public policy depends, in a major fashion, on the level of assimilation and empathy of the […]
• Deming and Juran as Total Quality Management Gurus If one recalls over the condition of quality management and philosophy, they would be inattentive if they did not pay attention to the two of the 20th centuries’ most noteworthy and valued contributors: William Edwards […]
• Total Quality Management and Performance Measurement Blocher et al.define TQM as “the unyielding and continuous effort by everyone in the organization to understand, meet, and exceed the expectations of customers”.
• Total Quality Management Models Comparison It is widely used in Europe and beyond it in both private and public organizations. It is majorly used in organizations than individuals.
• Abu Mansoor Plastic Factory’s Total Quality Management In the planning phase, the company outlines the strategy that is to be for the change. In this case study, the research design of the company is outlined.
• Transcendental Leadership and Total Quality Management Theories Thus, this leadership model can significantly contribute to reorganizing human resources since the main principles of TQM and HR correlate. Empowerment and improvement of the human resources function exemplify how TQM can help when planning […]
• Philosophies and Frameworks: Total Quality Management Customer loyalty defines the reputation of an organization and, therefore, its further success in the home and global markets.
• Total Quality Management (TQM) Implementation: The Case of ADNOC TQM incorporates the entire commodities attributes and the physical characteristics capable of meeting the affirmed customer requirements.
• Balanced Scorecard and Total Quality Management The first part of the report provides an overview of the principles of BSC, considers the method’s advantages and drawbacks, and examines the reality of its implementation, with a specific focus on the United Arab […]
• Quality Circles in Total Quality Management Quality circles refer to the practice of employee gathering to identify and analyze problems related to their sphere of competence to improve the overall quality of products and services.
• Total Quality Management: A Viable Solution for Zayed University Despite the university’s good formal rankings, the recent history of the organization has not been devoid of troubles and controversies. It is clear that some of the university’s current policies are unviable.
• Total Quality Management in Abu Dhabi Commercial Bank The bank offers a variety of banking and economic services primarily in the United Arab Emirates and also in India. This is seen as one of the attempts to adopt the emerging trends in which […]
• Snow Canyon: Total Quality Management And, Management refers to the “accountability and inventiveness of the top management in the context of systematic quality development”. Quality development refers to the energetic development of the worth of services and its continuous upgrading […]
• Abu Dhabi Police Department’s Total Quality Management The central aspects to be covered are considered to be the following: ethics, integrity, training, teamwork, trust, recognition, leadership, and communication; the analysis discloses the depth of management structure and environment developed within Abu Dhabi […]
• Total Quality Management for Urban Transformation The wave of globalization is attracting individuals and expatriates from different regions to work in foreign countries. In different towns and cities, many sectors are involved that require the input of all stakeholders.
• The Philosophy of Total Quality Management The philosophy of Karlee reflects this because the company uses systems approaches to its management. Karlee applies this by assessing the current state of the company’s operations, aligning this data with prospects for the future, […]
• Leadership and Total Quality Management The main objective is to critically evaluate the impact of leadership behaviour and management style on the success of Total Quality Management in the retail sector. What is the role of leadership in establishing processes […]
• Total Quality Management: Strategies and Barriers The report concludes the practical validity of TQM in the case of Smart Pack Ltd, its applicability, and points out the range of benefits resulting from the process.
• “Total Quality Management” by Peter Petersen Overall, the author argues that the theories of this quality expert are still viable and that they are still applicable to the needs of modern companies.
• Continuous Improvement in the Total Quality Management On the other hand, the article also acknowledges that there are several factors that can determine the implementation of CI but the spirit of entrepreneurship in the organization helps it to be sustained.
• Tools for Total Quality Management The process is only successful when the manager focuses on ways of structuring the problems and using the analysis tools only as a secondary manipulation step.
• Government Accelerators and Total Quality Management The aim of this research is to investigate the impact of the government accelerators methodology on the total quality management and entities performance.
• Dubai Police Applying Total Quality Management One of the key elements of the TQM model is that of innovation. The organization allows and encourages them to use modern technologies to meet the needs of the people they serve.
• Strategies for Total Quality Management in Science According to Kakuro, TQM’s practices require teamwork to improve the performance of each department as a separate entity and as a part of the company.
• Hospitals’ Total Quality Management and Leadership This report will address issues in leadership and TQM in hospitals from a holistic perspective. It will address the following research questions: What is the role of effective leadership in hospitals?
• Total Quality Management and Organizational Culture The authors provide readers with the results of the study aimed at identifying the way organizational cultures can influence the implementation of the Total Quality Management practices.
• Bahrain Development Bank’ Total Quality Management The purpose of this paper is to provide the discussion of the elements of the TQM framework in the context of the activities of the Administration Department in Bahrain Development Bank.
• International Total Quality Management’ Implementation Therefore, the study examines a scenario that took place in a hotel and explains the solutions used to address the situation and the importance of using total quality management to set the tone of an […]
• Total Quality Management in the EU and Football Association The European Commission and the council of the European Union are the chief institutions of the EU. In addition, the court of Justice of the European Union is a key legal institution of the EU.
• Al Ain Hospital Total Quality Management Workers in the organisation know about the importance of quality improvement and most of them have made a commitment to the practice.
• Alliant’s Total Quality Management System It explains Alliant’s TQM strategy, highlighting the strengths and weaknesses of the actions Alliant took in implementing this strategy. The TQM strategy, exemplified in the PCCs approach, took most of the functions and services closer […]
• Comparison Between Six Sigma and Total Quality Management The second phase is to measure the main characteristics of the present process and gather relevant information. The last step is to verify the design, execute production procedures, and present it to the proprietors of […]
• Total Quality Management: 6 Sigma The original objective of the six sigma method is to improve the quality of services and products and at the same time reduce the cost of production.
• Total Quality Management and Six Sigma TQM principles enabled the company to improve on quality of its products and increase customer satisfaction. Six Sigma approach seeks to achieve the high quality expectations by identifying and elimination sources of errors.
• Organizational Behavior: Total Quality Management This research proposal will seek to mobilize adequate information on the issue of Total Quality Management as a key pillar in the running of business organizations. This will in turn guarantee high quality, efficiency and […]
• Total Quality Management: Origins and Evolution of the Term The article’s central concern and its relation to International Business Course The broad area covered in this article is the origins of the term Total Quality Management and a clarification on the divergent definitions of […]
• Introduction to Total Quality Management and Six Sigma This assignment will identify them and discuss examples of companies which have applied TQM and six sigma strategies The main implementation issues associated with TQM include understanding of TQM and what it entails, establishing an […]
• Total Quality Management: Pioneers, Elements and Trends Total quality management is likely to be practiced through the business chain, from suppliers, to production processes, to promotion of a product, and eventually to the grateful consumers. The principle of total quality will enable […]
• Total Quality Management: A Path to Sustainable Growth and Improvement The considerations include but are not limited to: the identification of the business opportunity, development of the product or service, evaluations of the suppliers, clients and business environment and market analysis among others.
• Total Quality Management at the BR Engineering To spite managers in the modern world where customers are ever demanding for quality, incorporating total quality management into BR engineering comes with a host of benefits that shall largely impact on the business position […]
• Total Quality Management in Abu Dhabi University Total quality management is the process which managers use to continuously identify and administer the activities needed to achieve the quality objectives of an organization with an aim of offering high value products and services.
• Total Quality Management (TQM) as a Significant Issue in the Contemporary Strategic Management Total Quality Management is a comparatively new concept in the area of strategic management; it emerged in the 1980s mainly as a response of the American companies to the competitive pressure of organizations from Japan.
• Total Quality Management in the Healthcare Setting The model is a means to an end of improving quality of success at the lowest cost possible, while the process itself is continuously applied for continuous improvement in quality management. In the step wouldo’, […]
• What Do You Mean by Total Quality Management?
• What Is Total Quality Management and Its Benefits?
• What Is Total Quality Management and Its Purpose?
• What Is the Main Advantage of Total Quality Management?
• Why Is Total Quality Management Important in Business?
• What Are the Characteristics of Total Quality Management?
• What Is Total Quality Management and Its Advantages and Disadvantages?
• Who Is Responsible for Total Quality Management?
• What Is the Most Important Element of Total Quality Management?
• What Are the Barriers to Total Quality Management?
• What Is the Example of Total Quality Management?
• What Are the Factors Affecting Total Quality Management?
• How Is Total Quality Management Implemented?
• What Is the Role of Employees in Total Quality Management?
• When Was Total Quality Management Introduced?
• Who Introduced Total Quality Management?
• What Are Total Quality Management Problems?
• How Is Total Quality Management Measured?
• What Tools Does Total Quality Management Use?
• What Is a Common Total Quality Management Tool?
• What Is the Structure of Total Quality Management?
• How Does Total Quality Management Apply in Daily Life?
• Who Is the Father of Total Quality Management?
• What Are the Phases of Total Quality Management?
• Where Is Total Quality Management Used?
• How Is Quality Measured in Total Quality Management?
• What Are the Methods of Total Quality Management?
• How Does Total Quality Management Increase Productivity?
• Process Management Questions
• Quality Assurance Questions
• Conflict Management Ideas
• Security Management Essay Ideas
• Crisis Management Essay Titles
• Hospitality Management Essay Ideas
• Information Management Paper Topics
• Auditing Paper Topics
• Chicago (A-D)
• Chicago (N-B)

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118 Total Quality Management Essay Topic Ideas & Examples

Inside This Article

Total Quality Management (TQM) is a management approach that focuses on continuous improvement and customer satisfaction. It involves all employees in the organization working together to improve processes, products, and services. TQM has become increasingly important in today's competitive business environment, as companies strive to deliver high-quality products and services to meet customer needs.

If you are studying TQM or are interested in learning more about it, you may be tasked with writing an essay on a TQM-related topic. To help you get started, here are 118 total quality management essay topic ideas and examples that you can use as inspiration:

• The impact of TQM on organizational performance
• Implementing TQM in a small business
• TQM tools and techniques: a case study
• The role of leadership in TQM implementation
• TQM and employee empowerment
• TQM in the healthcare industry
• TQM in the manufacturing sector
• The benefits of TQM for customer satisfaction
• TQM and supply chain management
• TQM and continuous improvement
• TQM and Six Sigma: a comparison
• TQM and ISO certification
• TQM and total productive maintenance (TPM)
• TQM and lean manufacturing
• TQM and innovation
• TQM and quality control
• TQM and customer feedback
• TQM and team building
• TQM and performance measurement
• TQM and organizational culture
• TQM and customer loyalty
• TQM and employee motivation
• TQM and process improvement
• TQM and cost reduction
• TQM and risk management
• TQM and project management
• TQM and change management
• TQM and benchmarking
• TQM and quality assurance
• TQM and strategic planning
• TQM and customer relationship management
• TQM and business process reengineering
• TQM and organizational learning
• TQM and knowledge management
• TQM and performance appraisal
• TQM and employee training
• TQM and organizational structure
• TQM and technology adoption
• TQM and sustainability
• TQM and corporate social responsibility
• TQM and risk assessment
• TQM and customer service
• TQM and Six Sigma: a case study
• TQM and innovation: a case study
• TQM and supply chain management: a case study
• TQM and lean manufacturing: a case study
• TQM and customer feedback: a case study
• TQM and team building: a case study
• TQM and performance measurement: a case study
• TQM and organizational culture: a case study
• TQM and customer loyalty: a case study
• TQM and employee motivation: a case study
• TQM and process improvement: a case study
• TQM and cost reduction: a case study
• TQM and risk management: a case study
• TQM and project management: a case study
• TQM and change management: a case study
• TQM and benchmarking: a case study
• TQM and quality assurance: a case study
• TQM and strategic planning: a case study
• TQM and customer relationship management: a case study
• TQM and business process reengineering: a case study
• TQM and organizational learning: a case study
• TQM and knowledge management: a case study
• TQM and performance appraisal: a case study
• TQM and employee training: a case study
• TQM and organizational structure: a case study
• TQM and technology adoption: a case study
• TQM and sustainability: a case study
• TQM and corporate social responsibility: a case study
• TQM and risk assessment: a case study
• TQM and customer service: a case study
• The evolution of TQM
• The future of TQM
• Best practices in TQM
• Common challenges in TQM implementation
• TQM success stories
• TQM failures: lessons learned
• The role of TQM in crisis management
• TQM and organizational resilience
• TQM and customer retention
• TQM and employee retention
• TQM and organizational agility
• TQM and business ethics
• TQM and corporate governance
• TQM and strategic partnerships
• TQM and mergers and acquisitions
• TQM and international business
• TQM and cultural diversity
• TQM and cross-functional teams
• TQM and virtual teams
• TQM and performance feedback
• TQM and conflict resolution
• TQM and employee engagement
• TQM and workplace diversity
• TQM and gender equality
• TQM and work-life balance
• TQM and organizational justice
• TQM and organizational citizenship behavior
• TQM and organizational politics
• TQM and emotional intelligence
• TQM and organizational change
• TQM and organizational development
• TQM and organizational behavior
• TQM and organizational communication
• TQM and organizational conflict
• TQM and organizational commitment
• TQM and organizational trust
• TQM and organizational performance
• TQM and organizational effectiveness
• TQM and organizational innovation
• TQM and organizational leadership
• TQM and organizational strategy
• TQM and organizational growth
• TQM and organizational sustainability

These are just a few ideas to get you started on your TQM essay. Feel free to explore different topics and examples to find the one that interests you the most. Good luck with your essay!

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Total Quality Management Research Paper Topics

Total quality management research paper topics have grown to become an essential area of study, reflecting the critical role that quality assurance and continuous improvement play in modern organizations. This subject encompasses a wide array of topics, methodologies, and applications, all aimed at enhancing operational efficiency, customer satisfaction, and competitive advantage. The purpose of this text is to provide students, researchers, and practitioners with a comprehensive guide on various aspects of total quality management (TQM). It includes an extensive list of potential research paper topics categorized into ten main sections, a detailed article explaining the principles and practices of TQM, guidelines on how to choose and write on TQM topics, and an introduction to iResearchNet’s custom writing services that cater to this field. This comprehensive resource aims to assist students in navigating the complex landscape of TQM, inspiring insightful research, and offering practical tools and support for academic success.

100 Total Quality Management Research Paper Topics

Total Quality Management (TQM) has evolved to become a strategic approach to continuous improvement and operational excellence. It has applications across various industries, each with its unique challenges and opportunities. Below is an exhaustive list of TQM research paper topics, divided into ten categories, offering a rich source of ideas for students and researchers looking to explore this multifaceted domain.

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Total Quality Management transcends traditional boundaries and integrates concepts from various disciplines. Its goal is to create a culture where quality is at the forefront of every decision and process. The following list presents 100 TQM research topics divided into ten different categories. Each category represents a specific aspect of TQM, providing an extensive foundation for exploring this complex field.

• Historical Development of TQM
• Core Principles of TQM
• TQM and Organizational Culture
• Deming’s 14 Points: A Critical Analysis
• Six Sigma and TQM: A Comparative Study
• TQM in Manufacturing: Case Studies
• TQM and Leadership: Role and Responsibilities
• Customer Focus in TQM
• Employee Involvement in TQM Practices
• Challenges in Implementing TQM
• TQM in Healthcare
• TQM in Education
• TQM in the Automotive Industry
• TQM in the Food and Beverage Industry
• TQM in Information Technology
• TQM in Hospitality
• TQM in the Banking Sector
• TQM in Construction
• TQM in Supply Chain Management
• TQM in Government Services
• Statistical Process Control in TQM
• The 5S Method in Quality Management
• Kaizen and Continuous Improvement
• Root Cause Analysis in TQM
• Quality Function Deployment (QFD)
• The Fishbone Diagram in TQM
• Process Mapping and Quality Improvement
• Benchmarking for Quality Enhancement
• The Role of FMEA in Quality Management
• Design of Experiments (DOE) in TQM
• ISO 9001 and Quality Management
• The Benefits of ISO 14001
• Understanding Six Sigma Certifications
• The Impact of OHSAS 18001 on Safety Management
• Lean Manufacturing and Quality Standards
• Implementation of ISO 22000 in Food Safety
• The Role of ISO/IEC 17025 in Testing Laboratories
• Quality Management in ISO 27001 (Information Security)
• Achieving CE Marking for Product Safety
• The Influence of SA 8000 on Social Accountability
• Measuring Customer Satisfaction in TQM
• The Role of Service Quality in Customer Retention
• Customer Complaints and Quality Improvement
• Building Customer Loyalty Through TQM
• Customer Feedback and Continuous Improvement
• Customer Relationship Management (CRM) and TQM
• Emotional Intelligence and Customer Satisfaction
• The Impact of Branding on Customer Loyalty
• Customer Experience Management in TQM
• Customer Segmentation and Targeting in TQM
• The Role of Training in TQM
• Employee Empowerment in Quality Management
• Motivational Theories and TQM
• Building a Quality Culture Through Employee Engagement
• Employee Recognition and Reward Systems in TQM
• Leadership Styles and Employee Performance in TQM
• Communication and Teamwork in TQM
• Managing Change in TQM Implementation
• Conflict Resolution Strategies in TQM
• Work-Life Balance in a Quality-Oriented Organization
• Key Performance Indicators (KPIs) in TQM
• Balanced Scorecard and Quality Management
• Performance Appraisals in a TQM Environment
• Continuous Monitoring and Evaluation in TQM
• Risk Management in Quality Performance
• Process Auditing and Quality Control
• The Role of Quality Circles in Performance Evaluation
• Value Stream Mapping and Process Optimization
• The Impact of E-business on Quality Performance
• Outsourcing and Quality Assurance
• Environmental Sustainability and TQM
• Social Responsibility and Ethical Practices in TQM
• Green Manufacturing and Environmental Performance
• Corporate Social Responsibility (CSR) Strategies in TQM
• Waste Reduction and Recycling in TQM
• Community Engagement and Social Impact
• Sustainable Development Goals (SDGs) and TQM
• Energy Efficiency and Sustainable Quality Management
• Ethical Sourcing and Supply Chain Responsibility
• Human Rights and Labor Practices in TQM
• TQM Practices in Different Cultures
• The Influence of Globalization on TQM
• Cross-Cultural Communication and Quality Management
• International Regulations and Quality Standards
• TQM in Emerging Economies
• Quality Management in Multinational Corporations
• The Role of WTO in Global Quality Standards
• Outsourcing and Global Supply Chain Quality
• Global Competition and Quality Strategies
• International Collaboration and Quality Innovation
• Technological Innovations and Quality Management
• Big Data and Analytics in TQM
• Quality 4.0 and the Role of IoT
• Artificial Intelligence and Quality Prediction
• The Impact of Social Media on Quality Perception
• Sustainability and Future Quality Management
• Agile Methodologies and Quality Flexibility
• Blockchain Technology and Quality Traceability
• Cybersecurity and Quality Assurance
• The Future Role of Human Resource in Quality Management

The vast array of topics listed above provides a comprehensive insight into the dynamic and multifaceted world of Total Quality Management. From foundational principles to future trends, these topics offer students a diverse range of perspectives to explore, understand, and contribute to the ongoing dialogue in TQM. With proper guidance, dedication, and an open mind, scholars can delve into these subjects to create impactful research papers, case studies, or projects that enrich the existing body of knowledge and drive further innovation in the field. Whether one chooses to focus on a specific industry, a particular tool, or an emerging trend, the possibilities are endless, and the journey towards quality excellence is both challenging and rewarding.

Total Quality Management and the Range of Research Paper Topics

Total Quality Management (TQM) represents a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. This article aims to provide an in-depth exploration of TQM, shedding light on its evolution, its underlying principles, and the vast range of research topics it offers.

Historical Background

Total Quality Management has its roots in the early 20th century, with the development of quality control and inspection processes. However, it wasn’t until the mid-1980s that TQM became a formalized, systematic approach, greatly influenced by management gurus like W. Edwards Deming, Joseph Juran, and Philip Crosby.

• Early Quality Control Era : During the industrial revolution, emphasis on quality control began, primarily focusing on product inspection.
• Post-World War II Era : The concept of quality management grew as the U.S. sought to rebuild Japan’s industry. Deming’s teachings on quality greatly influenced Japanese manufacturing.
• TQM’s Formalization : The integration of quality principles into management practices led to the formalization of TQM, encompassing a holistic approach towards quality improvement.

Principles of Total Quality Management

TQM is underpinned by a set of core principles that guide its implementation and contribute to its success. Understanding these principles is fundamental to any research into TQM.

• Customer Focus : At the heart of TQM is a strong focus on customer satisfaction, aiming to exceed customer expectations.
• Continuous Improvement : TQM promotes a culture of never-ending improvement, addressing small changes that cumulatively lead to substantial improvement over time.
• Employee Engagement : Engaging employees at all levels ensures that everyone feels responsible for achieving quality.
• Process Approach : Focusing on processes allows organizations to optimize performance by understanding how different processes interrelate.
• Data-Driven Decision Making : Utilizing data allows for objective assessment and decision-making.
• Systematic Approach to Management : TQM requires a strategic approach that integrates organizational functions and processes to achieve quality objectives.
• Social Responsibility : Considering societal well-being and environmental sustainability is key in TQM.

Scope and Application

Total Quality Management is applicable across various domains and industries. The following areas showcase the versatility of TQM:

• Manufacturing : Implementing TQM principles in manufacturing ensures efficiency and consistency in production processes.
• Healthcare : TQM in healthcare focuses on patient satisfaction, error reduction, and continuous improvement.
• Education : In educational institutions, TQM can be used to improve the quality of education through better administrative processes and teaching methods.
• Service Industry : Whether in hospitality, banking, or IT, TQM’s principles can enhance service quality and customer satisfaction.
• Public Sector : Governmental bodies and agencies can also employ TQM to enhance public service delivery and satisfaction.

TQM’s multifaceted nature offers a wide range of research paper topics. Some areas of interest include:

• TQM Tools and Techniques : Research on tools like Six Sigma, Kaizen, and statistical process control.
• Quality Standards : Investigating the impact and implementation of ISO standards.
• Industry-Specific Applications : Exploring how TQM is applied and adapted in different industries.
• Challenges and Opportunities : Assessing the difficulties and advantages of implementing TQM in contemporary business environments.
• Emerging Trends : Examining future trends in TQM, such as the integration of technology and sustainability considerations.

Total Quality Management has evolved from a simple focus on product inspection to a strategic approach to continuous improvement that permeates the entire organization. Its application is not confined to manufacturing but has spread across various sectors and industries.

Research in TQM is equally diverse, offering students and scholars a rich and complex field to explore. Whether delving into the historical evolution of TQM, examining its principles, evaluating its application in different sectors, or exploring its myriad tools and techniques, the study of TQM is vibrant and multifaceted.

By undertaking research in Total Quality Management, one not only contributes to the academic body of knowledge but also plays a role in shaping organizational practices that emphasize quality, efficiency, customer satisfaction, and social responsibility. In a global business environment characterized by competitiveness, complexity, and constant change, the principles and practices of TQM remain more relevant than ever.

How to Choose Total Quality Management Research Paper Topics

Choosing the right topic for a research paper in Total Quality Management (TQM) is a crucial step in ensuring that your paper is both engaging and academically relevant. The selection process should align with your interests, the academic requirements, the targeted audience, and the available resources for research. Here is an in-depth guide, including an introductory paragraph, ten essential tips, and a concluding paragraph to help you make an informed choice.

Total Quality Management encompasses a broad spectrum of theories, tools, techniques, and applications across various industries. This richness and diversity offer a plethora of potential research topics. However, selecting the perfect one can be daunting. The following tips are designed to guide students in choosing a research topic that resonates with their interests and the current trends in TQM.

• Identify Your Area of Interest : TQM has many facets, such as principles, tools, applications, challenges, and trends. Pinpointing the area that piques your interest will help in narrowing down your topic.
• Consider Academic Relevance : Your chosen topic should align with your course objectives and academic guidelines. Consult your professor or academic advisor to ensure that the topic fits the scope of your course.
• Research Current Trends : Stay up-to-date with the latest developments in TQM by reading scholarly articles, attending conferences, or following industry leaders. Current trends may inspire a relevant and timely topic.
• Evaluate Available Resources : Make sure that your chosen topic has enough existing literature, data, and resources to support your research.
• Assess the Scope : A too broad topic might be overwhelming, while a too narrow one might lack content. Balance the scope to ensure depth without over-extending.
• Consider Practical Implications : If possible, choose a topic that has real-world applications. Connecting theory to practice makes your research more impactful.
• Check Originality : Aim for a topic that offers a new perspective or builds on existing research in a unique way. Your contribution to the field should be clear and valuable.
• Evaluate Your Expertise : Choose a topic that matches your level of expertise. Overly complex subjects might lead to difficulties, while overly simple ones might not challenge you enough.
• Consider the Target Audience : Think about who will be reading your research paper. Tailoring your topic to the interests and expectations of your readers can make your paper more engaging.
• Conduct a Preliminary Research : Before finalizing your topic, conduct some preliminary research to ensure there’s enough material to work with and that the topic is feasible within the given timeframe.

Selecting the right topic for a Total Quality Management research paper is a thoughtful and multifaceted process. It requires considering personal interests, academic requirements, current industry trends, available resources, and practical implications.

By following the guidelines provided, students can align their research with both personal and academic objectives, paving the way for a successful research experience. The ideal topic is one that not only aligns with the ever-evolving field of TQM but also resonates with the researcher’s passion and curiosity, laying the foundation for a meaningful and insightful investigation into the dynamic world of Total Quality Management.

How to Write a Total Quality Management Research Paper

Writing a Total Quality Management (TQM) research paper is a valuable endeavor that requires a clear understanding of the subject, strong analytical skills, and a methodical approach to research and writing. This guide outlines how to write an impressive research paper on TQM, including an introductory paragraph, ten actionable tips, and a concluding paragraph.

Total Quality Management is a comprehensive approach that emphasizes continuous improvement, customer satisfaction, employee involvement, and integrated management systems. Writing a research paper on TQM is not just an academic exercise; it is an exploration into the principles and practices that drive quality in organizations. The following detailed guidance aims to equip you with the necessary knowledge and skills to compose a compelling TQM research paper.

• Understand the Basics of TQM : Start by immersing yourself in the foundational principles of TQM, including its history, methodologies, and various applications across industries. A deep understanding will form the basis of your research.
• Choose a Specific Topic : As outlined in the previous section, select a specific and relevant topic that aligns with your interest and the current trends in the field of TQM.
• Conduct Comprehensive Research : Use reputable sources such as academic journals, books, industry reports, and expert opinions to gather information. Always critically evaluate the reliability and relevance of your sources.
• Create a Thesis Statement : Your thesis statement is the guiding force of your paper. It should be clear, concise, and articulate your main argument or focus.
• Develop an Outline : Organize your research into a logical structure. An outline will guide you in presenting your ideas coherently and ensuring that you cover all essential points.
• Write the Introduction : Introduce the topic, provide background information, and present the thesis statement. Make sure to engage the reader and provide a roadmap for the paper.
• Compose the Body : Divide the body into sections and subsections that explore different aspects of your topic. Use evidence, examples, and logical reasoning to support your arguments.
• Incorporate Case Studies and Examples : If applicable, include real-world examples or case studies that demonstrate the application of TQM principles in a practical context.
• Write the Conclusion : Summarize the key findings, restate the thesis, and provide insights into the implications of your research. A strong conclusion leaves a lasting impression.
• Revise and Edit : Pay attention to both content and form. Check for logical flow, coherence, grammar, and formatting. Consider seeking feedback from peers or professionals.

Writing a research paper on Total Quality Management is a complex but rewarding task. By understanding the fundamentals of TQM, selecting a precise topic, conducting thorough research, and following a structured writing process, students can produce a paper that not only meets academic standards but also contributes to the understanding of quality management in the modern world.

Emphasizing critical thinking, analytical prowess, and attention to detail, the journey of writing a TQM research paper enriches the student’s academic experience and provides valuable insights into the field that continues to shape organizations globally.

The strategies and tips provided in this guide serve as a roadmap for aspiring researchers, helping them navigate the challenges and triumphs of academic writing in the realm of Total Quality Management. With dedication, creativity, and adherence to scholarly standards, the result can be a meaningful and enlightening piece that resonates with both academics and practitioners alike.

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• In-Depth Research : Equipped with access to vast academic and industry resources, our writers conduct comprehensive research, delivering TQM papers replete with the latest findings, theories, and applications.
• Custom Formatting (APA, MLA, Chicago/Turabian, Harvard) : We adhere to your institution’s specific formatting guidelines, including the prevalent APA, MLA, Chicago/Turabian, and Harvard styles.
• Top Quality : iResearchNet’s commitment to excellence ensures that each TQM research paper passes through stringent quality control, offering you not only well-crafted content but insightful and compelling perspectives.
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iResearchNet takes pride in delivering excellence in custom Total Quality Management research paper writing. By combining the expertise of seasoned writers, comprehensive research capabilities, and a student-focused approach, we aim to facilitate academic success. Our carefully curated features provide a reliable, quality-driven solution to TQM research paper writing. Let iResearchNet guide you in creating exceptional, engaging, and authoritative papers in the realm of Total Quality Management.

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Total Quality Management Essay Examples

A research of total quality management (tqm), its importance, principles, and implementation.

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The Role of Total Quality Management in Business

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Total Quality Management and Lean Production in Organizational Change

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Comparing Leadership and Total Quality Management Theory

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Total quality management essay sample, example.

Total Quality Management as a Systematic Approach

Total Quality Management (TQM) is a management philosophy that focuses on continuous improvement, customer satisfaction, and employee involvement. It is a systematic approach that aims to improve the quality of products and services by involving everyone in the organization, from top management to front-line employees.

The goal of TQM is to create a culture of quality within the organization, where every employee is responsible for meeting customer needs and improving processes. This involves asking even the weirdest questions like “ What is sigma in statistic ?” as TQM employs various quality tools, including statistical process control, which relies on the concept of sigma to identify and eliminate defects in the production process.

One of the key principles of TQM is customer focus. This means that the organization must understand and meet the needs and expectations of its customers. TQM involves listening to customer feedback and using it to improve products and services. By meeting customer needs, the organization can improve customer satisfaction and loyalty, which can lead to increased sales and profitability.

Another key principle of TQM is continuous improvement. This means that the organization must strive to improve its processes and products on an ongoing basis. TQM involves setting quality goals and measuring progress towards those goals. By continuously improving, the organization can become more efficient, reduce waste, and increase customer satisfaction.

Employee involvement is also an important principle of TQM. This means that everyone in the organization, from top management to front-line employees, must be involved in the quality improvement process. TQM involves training employees in quality principles and empowering them to identify and solve problems. By involving employees, the organization can tap into their knowledge and experience to improve processes and products.

In conclusion, Total Quality Management is a management philosophy that emphasizes continuous improvement, customer satisfaction, and employee involvement. It is a systematic approach that involves the use of various quality tools and principles to improve the quality of products and services. By focusing on customer needs, continuously improving, and involving employees, organizations can create a culture of quality that leads to increased customer satisfaction and profitability.

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What are the principles of Total Quality Management?

The principles of Total Quality Management include customer focus, continuous improvement, employee involvement, leadership, process approach, system approach to management, factual approach to decision making, and mutually beneficial supplier relationships.

How does Total Quality Management benefit organizations?

Total Quality Management benefits organizations by improving customer satisfaction, reducing costs, increasing productivity, enhancing employee morale and motivation, and promoting innovation and creativity.

What are the tools and techniques used in Total Quality Management?

The tools and techniques used in Total Quality Management include quality planning, process mapping, statistical process control, root cause analysis, benchmarking, Six Sigma, Lean, Kaizen, and Total Productive Maintenance.

How can an organization implement Total Quality Management?

To implement Total Quality Management, an organization must establish a culture of continuous improvement, involve employees at all levels, provide training and education, set clear goals and objectives, establish metrics for tracking progress, and continuously monitor and evaluate performance.

How can Total Quality Management be measured?

Total Quality Management can be measured through various metrics, such as customer satisfaction ratings, defect rates, cycle time, productivity, employee turnover, and financial performance. These metrics can be tracked and analyzed to identify areas for improvement and measure progress over time.

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BUSINESS STUDIES GRADE 12 QUESTIONS - NSC PAST PAPERS AND MEMOS NOVEMBER 2019

BUSINESS STUDIES GRADE 12 NATIONAL SENIOR CERTIFICATE EXAMINATIONS NOVEMBER 2019

INSTRUCTIONS AND INFORMATION Read the following instructions carefully before answering the questions.

• This question paper consists of THREE sections and covers all FOUR main topics. SECTION A: COMPULSORY SECTION B: Consists of FIVE questions Answer any THREE of the five questions in this section. SECTION C: Consists of FOUR questions Answer any TWO of the four questions in this section.
• Read the instructions for each question carefully and take particular note of what is required. Note that ONLY the first THREE questions in SECTION B and the first TWO questions in SECTION C will be marked.
• Number the answers correctly according to the numbering system used in this question paper. NO marks will be awarded for answers that are numbered incorrectly.
• Except where other instructions are given, answers must be in full sentences.
• Use the table below as a guide for mark and time allocation when answering each question
• Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 – new page, QUESTION 2 – new page.
• You may use a non-programmable calculator.
• Write neatly and legibly.

SECTION A (COMPULSORY) QUESTION 1 1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A–D) next to the question numbers (1.1.1 to 1.1.10) in the ANSWER BOOK, e.g. 1.1.11 D. 1.1.1 The aim of this Act is to protect consumers against unfair reckless lending by businesses:

• Consumer Protection Act (CPA), 2008 (Act 68 of 2008)
• Employment Equity Act (EEA), 1998 (Act 55 of 1998)
• National Credit Act (NCA), 2005 (Act 34 of 2005)
• Labour Relations Act (LRA), 1995 (Act 66 of 1995)

1.1.2 Teddy Car Manufacturers implemented the … integration strategy when they bought Tail Motors Spares.

1.1.3 ABC Paints operate in the … sector as they specialise in the manufacturing of paint.

1.1.4 William, the manager of Eden Supermarket, applies the … leadership style when delegating tasks to followers without supervision.

• bureaucratic
• laissez-faire/free-reign
• charismatic

1.1.5 The … company provides essential services such as water and electricity at reasonable prices.

• personal liability
• state-owned

1.1.6 An example of a non-verbal presentation is information in the form of a/an …

• written report.
• data projector.
• video conferencing.
• oral report.

1.1.7 This problem-solving technique requires each employee to first generate his/her own ideas and then share them with members:

• Brainstorming
• Force-field analysis
• Empty chair technique
• Nominal group technique

1.1.8 Goal Ltd contributes towards the well-being of their employees by …

• giving them the right to freedom of association.
• providing recreational facilities.
• allowing them longer break intervals despite tight deadlines.
• providing transport to all employees regardless of working hours.

1.1.9 The … function ensures reliable capturing and storing of data/ information.

• human resource
• administration

1.1.10 The process of matching a new employee's skills and abilities with the requirements of a job is known as ...

• recruitment.
• training. (10 x 2) (20)

1.2 Complete the following statements by using the words provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK. simple interest; quality management; health and safety representative; one and a half of; recruitment; employer; compound interest; double; screening; quality 1.2.1 Ricky received … his normal rate of pay for working on a public holiday. 1.2.2 Thandeka earned … calculated on the principal amount and accumulated interest. 1.2.3 The responsibility of the … is to provide all the necessary equipment for workers to perform their duties in a favourable work environment. 1.2.4 The ability of goods/services to meet the specific needs of customers/clients, is known as … 1.2.5 Candidates' application forms are checked against the requirements of the job during the … process. (5 x 2) (10) 1.3 Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A–J) next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK, e.g. 1.3.6 K.

(5 x 2) (10) TOTAL SECTION A: 40 SECTION B Answer ANY THREE questions in this section. NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose. The answer to EACH question must start on a NEW page, e.g. QUESTION 2 on a NEW page, QUESTION 3 on a NEW page.

QUESTION 2: BUSINESS ENVIRONMENTS 2.1 Name THREE types of diversification strategies. (3) 2.2 Outline the role of SETAs in supporting the Skills Development Act (SDA), 1998 (Act 97 of 1998). (8) 2.3 Identify the leave provision stipulated in the Basic Conditions of Employment Act (BCEA), 1997 (Act 75 of 1997) that Quick Shoe Manufacturers complied with in EACH statement below: 2.3.1 Ruth, the secretary, was allowed to stay home for four consecutive months after her baby was born. 2.3.2 Ashley, the supervisor, is entitled to take up to 21 days leave per year. 2.3.3 John, the financial clerk, was given permission to take three to five days off work to attend to his sick mother. 2.3.4 Zodwa, the production manager, brought a medical certificate for taking three days off to recover from flu. (8) 2.4 Explain the purpose of the Labour Relations Act (LRA), 1995 (Act 66 of 1995). (8) 2.5 Discuss any THREE consumer rights as stipulated in the Consumer Protection Act (CPA), 2008 (Act 68 of 2008). (9) 2.6 Read the scenario below and answer the questions that follow. MEAT MARKET LTD Meat Market Ltd specialises in supplying fresh meat to customers. The company gave some of its shares to their previously disadvantaged employees. They were also offered learnership programmes. 2.6.1 Name the Act that Meat Market Ltd is complying with in the scenario above. (2) 2.6.2 Identify TWO pillars of the Act identified in QUESTION 2.6.1 that Meat Market Ltd implemented. Motivate your answer by quoting from the scenario above. Use the table below as a GUIDE to answer QUESTION 2.6.2.

(6) 2.7 Explain how the following PESTLE elements/factors may pose challenges to businesses: 2.7.1 Economic (4) 2.7.2 Social (4) 2.8 Suggest practical ways in which businesses may comply with the Employment Equity Act (EEA), 1998 (Act 55 of 1998). (8) [60]

QUESTION 3: BUSINESS VENTURES 3.1 State FOUR types of preference shares. (4) 3.2 Outline the advantages of unit trusts as a form of investment. (8) 3.3 Read the scenario below and answer the questions that follow. MOUNTAIN HOTEL (MH) Sihle, the owner of Mountain Hotel, applies the democratic leadership style in managing his employees. He has a positive attitude and knows that there is always more to learn. Sihle models the behaviour that he wants to see in his followers. 3.3.1 Quote TWO roles of personal attitude in successful leadership displayed by Sihle in the scenario above. (2) 3.3.2 Advise Sihle on the impact of the democratic leadership style on MH as a business. (8) 3.4 Discuss the importance of insurance for businesses. (8) 3.5 Explain the following factors that may be considered when making investment decisions: 3.5.1 Return on investment (4) 3.5.2 Liquidity (4) 3.6 Read the scenario below and answer the questions that follow. TOP TRADERS (TT) Top Traders bought stock worth R400 000, but insured it for R300 000. A fire in the warehouse destroyed stock to the value of R60 000. 3.6.1 Name the insurance clause that is applicable to the scenario above. (2) 3.6.2 Calculate the amount that Top Traders will receive as compensation from the insurer. Show ALL calculations. (4) 3.7 Discuss the advantages of a non-profit company as a form of ownership. (8) 3.8 Advise businesses on how management and legislation could contribute to the success and/or failure of a public company. (8) [60]

QUESTION 4: BUSINESS ROLES 4.1 State FOUR steps in problem-solving. (4) 4.2 Elaborate on the roles of the health and safety representatives in protecting the workplace environment. (6) 4.3 Read the scenario below and answer the question that follows. NORMAN ACCOUNTING SERVICES (NAS) The management of Norman Accounting Services employs both males and females. They also encourage older employees to be mentors for young employees to develop their full potential. Identify TWO diversity issues that are applicable to NAS. Motivate your answer by quoting from the scenario above. Use the table below as a GUIDE to answer QUESTION 4.3.

(6) 4.4 Explain how businesses could apply the Delphi-technique to solve business problems. (8) 4.5 Discuss the advantages of creative thinking in the workplace. (6) 4.6 Read the scenario below and answer the questions that follow. JUNE TRADERS (JT) June Traders decided to invest their surplus profit in corporate social investments (CSI) projects. They invested in communities by donating school uniforms. Sporting facilities were also provided by JT to promote a healthy lifestyle. 4.6.1 Quote TWO ways in which JT contributed to the well-being of their communities. (2) 4.6.2 Discuss the impact of corporate social investment (CSI) on JT as a business. (6) 4.7 Explain how businesses can apply the King Code principles of transparency and accountability to improve their ethical business practices. (8) 4.8 Suggest ways in which businesses can deal with the following unethical/unprofessional business practices: 4.8.1 Pricing of goods in rural areas (4) 4.8.2 Abuse of work time (4) 4.9 Advise businesses on how they could promote the cultural rights of employees in the workplace. (6) [60]

QUESTION 5: BUSINESS OPERATIONS 5.1 Name FOUR methods/sources of external recruitment. (4) 5.2 Read the scenario below and answer the questions that follow. KHAN PRIVATE HOSPITAL (KPH) Khan Private Hospital has advertised a vacancy for a nurse. The advertisement includes the following aspects regarding the position:

• Applicants must have a diploma in nursing as a minimum requirement.
• Responsible for observing patients and giving medication.
• Two years' experience in nursing will be an advantage.
• Compiling daily reports on the progress of the patients. The advertisement indicates that only shortlisted candidates will be contacted for an interview.

5.2.1 Quote TWO examples of job description and TWO examples of job specification in the scenario above. Use the table below as a GUIDE to answer QUESTION 5.2.1.

(4) 5.2.2 Explain the role of the interviewee/applicant during the interview. (8) 5.3 Discuss the implications of the Skills Development Act (SDA), 1998 (Act 97 of 1998) on the human resources function. (6) 5.4 Evaluate the impact of fringe benefits on businesses. (8) 5.5 Elaborate on the meaning of quality performance. (4) 5.6 Read the scenario below and answer the question that follows. PURPLE ENTERPRISE (PE) Purple Enterprise is a large retail business that provides a variety of products. They prepare their own accounting records to ensure accurate tax payments. PE responded quickly when one of their clients was not happy with their service. Identify TWO business functions that are applicable to PE. Motivate your answer by quoting from the scenario above. Use the table below as a GUIDE to answer QUESTION 5.6.

(6) 5.7 Discuss the impact of TQM if poorly implemented by businesses. (8) 5.8 Explain the advantages of continuous improvement to processes and systems on large businesses. (6) 5.9 Recommend ways in which the quality of performance of the purchasing function could contribute to the success of the business. (6) [60]

QUESTION 6: MISCELLANEOUS TOPICS BUSINESS ENVIRONMENTS 6.1 Name THREE types of business environments and state the extent of control businesses have over EACH of these environments. Use the table below as a GUIDE to answer QUESTION 6.1.

(6) 6.2 Read the scenario below and answer the questions that follow. LEGEND PROJECTS (LP) The management provided the Commissioner with false information regarding serious accidents that took place at Legend Projects. They also bribed one of their employees not to report injuries sustained while performing his/her duties. 6.2.1 Identify the Act that is applicable in the scenario above. (2) 6.2.2 Quote TWO actions that can be regarded as discriminatory according to the Act identified in QUESTION 6.2.1. (2) 6.2.3 Advise the management of LP on penalties they could face for non-compliance with the Act identified in QUESTION 6.2.1. (4)

BUSINESS VENTURES 6.3 Identify the types of business investment opportunities that were used by Prime Plumbers in EACH statement below: 6.3.1 Prime Plumbers invested R50 000 for six months at 12% interest with a financial institution. 6.3.2 Prime Plumbers received dividends for their portion of ownership in Blue Range Ltd. (4) 6.4 Outline the functions of the Johannesburg Securities Exchange Ltd (JSE). (6) 6.5 Discuss the situational leadership theory. (6)

BUSINESS ROLES 6.6 State TWO criteria for successful team performance. (2) 6.7 Explain how businesses could deal with HIV/Aids as a socio-economic issue. (6) 6.8 Recommend ways in which businesses could create an environment that stimulates creative thinking in the workplace. (8)

BUSINESS OPERATIONS 6.9 Name any THREE steps of the PDCA model/cycle. (3) 6.10 Read the scenario below and answer the questions that follow. SKY LTD Helen has been working for Sky Ltd for the past 30 years. The management terminated her employment contract when she reached the age of 65. 6.10.1 Identify the reason why Helen's employment contract was terminated. Motivate your answer by quoting from the scenario above. (3) 6.10.2 Explain other reasons for the termination of an employment contract. (4) 6.11 Discuss the purpose of induction as a human resources activity. (4) [60]

TOTAL SECTION B: 180

SECTION C Answer ANY TWO questions in this section. NOTE:  Clearly indicate the QUESTION NUMBER of each question chosen. The answer to EACH question must start on a NEW page, e.g. QUESTION 7 on a NEW page, QUESTION 8 on a NEW page.

QUESTION 7: BUSINESS ENVIRONMENTS (BUSINESS STRATEGIES) Businesses realise the importance of the strategic management process when devising suitable business strategies. Some businesses maintain that Porter's Five Forces model plays an important role in remaining competitive in the market environment. Write an essay on business strategies in which you include the following aspects:

• Describe the strategic management process.
• Discuss the THREE types of defensive strategies that businesses may use to address challenges in the macro environment
• Explain how businesses could apply Porter's Five Forces model to analyse the market environment.
• Advise businesses on the steps they should consider when evaluating strategies. [40]

QUESTION 8: BUSINESS VENTURES (PRESENTATION AND INSURANCE) Mr Meyer, a sales representative, planned to make a presentation on the principles of insurance. He decided to use a PowerPoint slideshow to enhance his presentation. However, the presentation was unsuccessful due to his inability to handle feedback in a professional manner. Keeping the above scenario in mind, write an essay on presentation in which you include the following aspects:

• Outline the factors that Mr Meyer should consider during his presentation.
• Discuss any THREE principles of insurance.
• Evaluate the impact of a PowerPoint presentation.
• Advise Mr Meyer on how he can improve on his next presentation. [40]

QUESTION 9: BUSINESS ROLES (TEAM PERFORMANCE AND CONFLICT MANAGEMENT) Businesses encourage employees to work in teams, which may lead to conflict sometimes. For this reason, it is important for businesses to familiarise themselves with the stages of team development. They should also find ways to deal with conflict and difficult people in the workplace. Write an essay on team performance and conflict management in which you address the following aspects:

• Describe FOUR stages of team development.
• Discuss the causes of conflict in the workplace.
• Explain how businesses could handle conflict in the workplace.
• Suggest ways in which businesses could deal with difficult people in the workplace. [40]

QUESTION 10: BUSINESS OPERATIONS (TOTAL QUALITY MANAGEMENT) Total quality management (TQM) enables businesses to strive for continuous growth and customer satisfaction. The effective implementation of TQM elements will enable businesses to keep abreast with changes and to reduce the cost of quality. Write an essay on total quality management (TQM) in which you address the following aspects:

• Outline the benefits of a good quality management system.
• Distinguish between quality control and quality assurance.
• Total client/customer satisfaction
• Continuous skills development
• Adequate financing and capacity
• Suggest ways in which TQM can reduce the cost of quality. [40]

TOTAL SECTION C:80 GRAND TOTAL:300

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