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5 IT Support Resume Examples to Land Interviews in 2024

IT Support Resume

• IT Support Resumes by Experience
• IT Support Resumes by Role
• Write Your IT Support Resume

As an IT support professional, you’re adept at juggling troubleshooting tasks, user training, software installations, and system migrations. When technical issues emerge, you’re the one to solve them, keeping things running smoothly. 

Between preventing and troubleshooting tech issues, documenting resolutions, and collaborating with teammates, you’ve got your hands full. Still, don’t let the lack of time hold you back from crafting a resume that helps you get your next job.

We’re here to make it easier for you. Check out our IT support resume examples and tips to advance your career!

or download as PDF

Why this resume works

• Also, tailor your responsibilities and performance to fit the expectations of your potential employer.

Entry-Level IT Support Resume

• While you want this statement to emphasize how your educational background equipped you for the role, don’t let past internships and college projects remain unnoticed. Conclude your career objective with your intention for the role and the hiring company.

IT Support Engineer Resume

• However, be brief with your skill list, making sure to keep them specific to the open IT role. Yet, don’t feel compelled to lie about your competencies; otherwise, you set up yourself and the prospective employer for disappointment should you get hired.

IT Support Specialist Resume

• Like Abigail did by underscoring her role in reducing manual server configuration by 54%, you can also highlight your input in streamlining technical processes to save time and resources.

Technical Support Resume

• Follow this example to sell yourself as a solution-driven technician with a proven record of exceeding customer expectations through delivery of timely and effective support.

Related resume examples

• Network Engineer
• Cyber Security
• Quality Assurance

Fine-Tune Your IT Support Resume to Match Your Dream Job

Through your experience in IT support, you’ve gathered a well-rounded set of skills that make you the ideal candidate for the job. By applying your skills in ZenDesk and TeamViewer, you offer invaluable support to end-users, while expertly managing your time and workload with Jira and ServiceNow. 

In your role, your deep understanding of IT systems and software is crucial, so put it front and center. Let soft skills , like customer service, problem-solving, and leadership shine through when writing a cover letter instead.

Keep things highly technical here to make sure that you’re hitting all the right keywords. Dive into your knowledge of operating systems, networking, cloud infrastructure, and hardware. If you specialize in certain aspects of IT support, such as network analysis or virtualization, mention the relevant tools.

Need some ideas?

15 top IT support skills

• Google Cloud
• Malwarebytes
• Microsoft Azure

Your IT support work experience bullet points

Whether you’re handling customer support calls or mapping out your team’s priorities, your role is all about tackling issues—both proactively and reactively. 

However, instead of just focusing on your daily responsibilities, the best way to catch a recruiter’s eye is to show off your career achievements. Make them stand out further by including quantifiable metrics. 

Much like you use metrics to analyze a network’s performance using SolarWinds, include concrete figures to allow hiring managers to get a clear picture of your professional value. 

For instance, draw attention to the high first-call resolution rates you achieved with AnyDesk or the decrease in office security incidents that you spearheaded by implementing McAfee security solutions.

• Show off the decreases in IT security and malware-related incidents that you brought on.
• Reaffirm your expertise with remote troubleshooting by highlighting the high first-call resolution rates you achieved with AnyDesk or TeamViewer.
• Emphasize your proactive approach by mentioning the system uptime improvements your monitoring routines involving Nagios or PRTG led to.
• Showcase your efficiency by mentioning the improved issue response times you were able to achieve.

See what we mean?

• Implemented Jira ticketing system for issue tracking and management, streamlining the workflow and reducing response time by 66%
• Leveraged Remote Desktop Protocol to remotely troubleshoot and resolve software-related issues, leading to a 52% increase in first-call resolution rate
• Implemented Symantec Endpoint Protection to enhance security measures and contributed to a 36% decrease in malware-related incidents
• Monitored network performance using SolarWinds Network Performance Monitor, proactively addressing issues and minimizing downtime by 53%.

9 active verbs to start your IT support work experience bullet points

• Implemented
• Spearheaded

3 Tips for Writing an IT Support Resume When You’re Just Starting Out

• Certifications such as CompTIA+ or ITIL Foundations, while not always required, can help show your commitment to IT support. If you have any of these, or perhaps platform-specific certs such as a Windows 10 certification from Microsoft, display them in your resume.
• If you’ve worked on any relevant personal projects or participated in hackathons, consider including them in your work experience . For instance, mention the network virtualization project you undertook using GNS3, or how you managed the network for your college’s computer lab.
• Demonstrate that you have relevant soft skills like adaptability, customer service, and problem-solving. Mention examples from your education, internships, or part-time jobs. For instance, show off your time management and customer service by mentioning the retail job you worked alongside attending college.

3 Tips for Writing an IT Support Resume Once You Have Some Experience

• Instead of just listing “teamwork” or “leadership” in your resume, include specific examples that show off these qualities. For instance, talk about how you led a multidisciplinary team through a challenging roadblock, or how you mentored junior IT support specialists. 
• If you specialize in a certain niche within IT support, such as security, network management, or specific tools or software, talk about this in greater detail. List any certifications and courses you’ve attended and highlight experiences that show your impact.
• Management executives value metrics such as efficiency and budget management. Show your business-focused approach by mentioning how you spearheaded overhauls, audits, or support protocols that led to cost savings or efficiency gains.

Use your cover letter to elaborate on your resume. For instance, elaborate on the thought process and analysis that led to your decision to transition to a cloud-based infrastructure, mentioning the alternatives you decided against.

When you’re just starting out, a career objective can be a good way to tailor your resume to each role. Include a specific mention of the company and job title, as well as an example long-term career trajectory you’d like to follow within the company, such as advancing to a programming role. 

The best way to set your resume apart is to study each job description , and then fine-tune your application to hit the most relevant keywords. For instance, if an IT support specialist role stresses the importance of proficiency in ServiceNow and AnyDesk, add those skills in.

• Information technology
• IT support resume examples

IT support Resume examples

9 IT support resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the IT support resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these IT support resume examples as inspiration only, while creating your own resume.

Learn more about: how to write a perfect resume

IT help desk technician

Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries. Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool.

• Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.
• Diffused escalated customer situations while setting accurate expectations for issue resolution.
• Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.
• Managed the overall customer call queue to ensure timely response to incoming customer calls.
• Opened tickets and maintained documentation to track tickets through resolution.
• Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.

IT support specialist

Reported to the IT Director, providing general technical support and training to faculty and students in the use of hardware, software, A/V equipment, mobile devices, and more. Configured, deployed, and troubleshot technologies in classrooms, auditoriums, and offices.

• Assisted fellow IT staff with hardware setup, network troubleshooting, data entry, event support, equipment deployment, and record keeping.
• Monitored existing support ticket statuses and conditions while maintaining documentation of ticket resolutions.
• Provided technical assistance and application support while adhering to established processes and procedures to ensure a reliable workplace.
• Responded to and resolved IT support ticket queries in an organized and timely manner while constantly updating users on the status of their requests.
• Consulted with users to determine appropriate hardware/software needs and prioritized requests based on urgency and availability.

Desktop support technician

Provided Tier I Level support in an onsite/multi-site location for clients. Applied technical knowledge of various current protocols, operating systems, and standards working with engineers. Demonstrated a complete understanding of technical manuals, procedural documentation, and OEM guides.

• Communicated with clients online or by phone to understand descriptions of their computer or network problems.
• Performed PC and computer installation, setup, and maintenance of hardware and software for new and existing users.
• Deployed, configured, and provided performance tuning for Apple, Linux, Windows, and servers with other operating systems.
• Troubleshot hardware and software issues and recommended necessary upgrades and configurations for implementation.
• Analyzed and diagnosed wired and wireless local area networks and made repairs primarily using remote service software.

Provided remote technical support and assistance to clients/customers across the country. Responded to queries by email, phone, and chat, offering assistance on configuration, delivery, maintenance, and troubleshooting various computer systems, software, hardware, and other technical components.

• Utilized standard help desk procedures and processes to document and resolve technical issues for end-user requests.
• Assisted with user access, creation, editing, and troubleshooting in Google Workspace and Active Directory.
• Provided expertise to maintain and support various IT systems while adhering to company and department strategies and standards.
• Troubleshot hardware and software problems and made recommendations for upgrades and configurations implementation.
• Tasked with designing and maintaining Document Libraries, SharePoint sites, workflows, and Google applications in support of business practices.

Provided over-the-phone technical support to several distribution channels and call centers; resolved technical and procedural issues relating to the installation of core products. Managed ordering, activating, troubleshooting, upgrading, compass inventory, user permissions, SIM card, IVR problems, and billing processes.

• Analyzed logging and tracking of complex software and hardware issues of networking connectivity and application to meet business needs.
• Performed SQL queries in wedat/ Oracle to resolve several technical issues including profile, access control, billing, transaction, and point of sale.
• Monitored all inbound and outbound calls utilizing Clarify ticketing system. Ensured documentation on processes and procedures are maintained as per service standards and guidelines that serve as a benchmark for excellent service delivery.
• Resolved customer’s technical issues promptly and escalated unresolved tickets to the appropriate department for further investigation.

Respond to inquiries regarding PC systems and programs at user client sites throughout the city. Resolved complex client issues related to servers, desktops, laptops, mobile devices, related software, and applications. Installed and customized microcomputer equipment and software as necessary.

• Delivered technical and programmatic consultation related to the soundness of approach, compliance to technical requirements, and reflection of industry best practices.
• Work with clients to adequately diagnose their problems and walked them through the recommended problem-solving steps.
• Trained clients to work with new computer hardware and software, and peripheral devices including external drives, printers, and terminals.
• Provided business organizations with information about what gives users the most trouble and about other productivity concerns that may exist.
• Directed IS/IT policies, standards, and procedures to support consistent solutions delivery and effective implementation.

Provided expertise on numerous IT systems, delivering a high level of customer service and exceptional technical support for end-user software/hardware. Performed analysis, diagnosis, and resolution to a variety of issues, documenting and maintaining an inventory of all computing equipment and purchases.

• Resolved complex issues requiring detailed applications and systems expertise that have been escalated from Tiers 1 to 3.
• Installed microcomputer hardware and software, customized software patches according to specific requirements, and corrected technical issues.
• Worked onsite and remotely to ensure service tickets, diagnostic programs, and isolation problems are adequately addressed and fixed promptly.
• Reviewed and addressed recurring or escalated issues by bringing technical cost-effective solutions to company executives.
• Configured, deployed, troubleshooted, and resolved issues to software and hardware, peripheral devices, and networks.

Established relationships with IT vendors to troubleshoot hardware and software issues and implement resolutions for products and services. Demonstrated in-depth knowledge of basic network protocols including TCP/IP, SMTP, SNMP, UDP, HTTP, HTTPS, and DNS in addition to other network hardware.

• Provided onsite and virtual support for any hardware and software issues to the company’s onsite and remote employees.
• Monitored the Helpdesk for IT ticket queries and provided Tier 2 and Tier 3 support, delegating Tier 1 support to junior specialists.
• Managed procurement, repair, and issuance of end-user equipment working in conjunction with other departmental managers.
• Reviewed the internal and external knowledge base and recommended and performed technical changes or upgrades as necessary.
• Assisted the product development team by testing, replicating, documenting software bugs, and making recommendations.

Oversee information system needs, evaluates end-user requirements for complex information system management. Build credibility, establish rapport, and effectively communicates with stakeholders and senior leadership. Serves as a technical expert for escalated service issues and ITSM tools. Provides dedicated IT support to C-level executives at the university.

• Managed entire spectrum of technical network support to Finance and Administration’s ABC Local Area Network(LAN) including President’s Office, General Counsel, Board of Supervisors, and University Administration Building.
• Performed data backup, virtual servers, active directory, application installation, security, troubleshooting, and product compatibility.
• Protected network through DNS filtering to reduce the chances of virus and malware. Monitors DNS activity and blocks IP addresses for end-users as needed.
• Examine antivirus status, shared storage space, and network activity, adjusting network equipment and settings to improve system performance.
• Led implementations, installation, upgrades, migrations, migrations, maintenance, support, and optimization of all devices and communication links.
• Created paper-based and digital operating instructions, manuals, troubleshooting instructions, feedback reports, and “frequently asked questions” (FAQs) to help technical support staff and end-users.
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IT Support Specialist Resume Examples (Free Resume PDF)

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Junior IT Support Specialist Resume Example

Fresher it support specialist resume example, entry level it support specialist resume example, executive it support specialist resume example, associate it support specialist resume example, 5+ years experienced it support specialist resume example, team lead it support specialist resume example, expert it support specialist resume example, recent posts.

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• IT Technician Resume Skills Examples

Let’s dive into some awesome resume examples tailored for various levels of expertise in IT support. From entry-level to expert, each resume showcases unique skills , experiences, and qualifications tailored towards specific roles within the IT support roles.

This resume showcases the candidate’s expertise in troubleshooting and problem resolution, making them an excellent fit for junior IT support positions. It highlights their detail-oriented nature and proficiency in technical support, demonstrating their ability to efficiently resolve IT issues.

Resume Headline Example

Detail-Oriented Junior IT Support Specialist Specializing in Troubleshooting

Also See:  Database Administrator Resume Headline Examples

Resume Objective Example

Detail-oriented and dedicated Junior IT Support Specialist with a focus on troubleshooting and problem resolution. Proficient in providing technical support and maintaining IT systems.

• Network Engineer Resume Objectives Examples List
• Fresher IT support technician resume examples

Resume Skills Example

• Troubleshooting
• Technical Support
• Networking Basics
• Hardware Repair
• Software Installation
• Operating Systems
• Customer Service
• Documentation

Resume Responsibilities Example

• Provided technical support to end-users for software and hardware issues.
• Resolved IT problems efficiently and documented solutions.

Why You Should Use This Resume?

• Specializes in troubleshooting and problem resolution.
• Proficient in providing technical support and maintaining IT systems.
• Detail-oriented approach to IT support tasks.
• Clear and concise presentation of skills and experience.
• Tailored specifically for junior IT support roles.

Who Should Use This Resume?

• Recent graduates with a degree in Information Technology seeking junior IT support positions.
• Individuals with strong troubleshooting skills looking to start a career in IT support.
• Professionals transitioning into IT support roles from related fields.
• Candidates with customer service experience interested in junior IT support careers.
• Entry-level IT professionals aiming to enhance their resume and stand out to employers in troubleshooting roles.

This resume showcases a dynamic and enthusiastic IT Support Specialist ready to deliver excellent technical assistance. It emphasizes the candidate’s strong skills in technical troubleshooting, customer service, communication, problem-solving, and teamwork.

Skilled IT Support Specialist ready to deliver excellent technical assistance

Dynamic and enthusiastic Fresher IT Support Specialist with a passion for troubleshooting and problem-solving.

• Technical Troubleshooting
• Technical Support,
• Computer Repair
• Provided technical assistance to end-users regarding software and hardware issues.
• Troubleshooted network problems and implemented effective solutions.
• Clearly highlights the candidate’s expertise in IT support.
• Showcases relevant coursework and education in the field.
• Provides detailed descriptions of past experiences and responsibilities.
• Demonstrates strong communication and problem-solving skills.
• Tailored to suit the needs of entry-level IT support professionals.
• Entry-level IT Support Specialists seeking to showcase their skills and experiences.
• Recent graduates with a degree in Information Technology.
• Individuals passionate about troubleshooting and technical problem-solving.
• Candidates aiming to secure their first role in IT support.
• Those looking to stand out in a competitive job market.

This resume highlights the candidate’s proficiency in IT support and troubleshooting, making them an ideal candidate for entry-level IT support roles. It showcases their skills and experience in a clear and concise manner, making it easier for recruiters to assess their qualifications.

Entry Level IT Support Specialist with Proficiency in Troubleshooting and Customer Service

Proficient in troubleshooting and resolving IT issues with strong analytical skills and attention to detail. Experienced in providing customer support and maintaining IT systems.

• Problem Solving
• Provided technical support to customers via phone, email, and chat for software and hardware issues. Troubleshooted and resolved technical problems in a timely manner.
• Demonstrates strong analytical and problem-solving skills.
• Experienced in providing efficient customer support.
• Highlights proficiency in IT systems and networking basics.
• Tailored specifically for entry-level IT support roles.
• Recent graduates with a degree in Information Technology seeking entry-level IT support positions.
• Individuals with strong analytical and troubleshooting skills looking to start a career in IT support.
• Candidates with customer service experience interested in IT support careers.
• Entry-level IT professionals aiming to enhance their resume and stand out to employers.

This resume showcases the candidate’s extensive experience in IT support, particularly in hardware repair, making them an ideal candidate for executive IT support roles. It highlights their leadership skills and ability to manage teams effectively, along with their technical proficiency and problem-solving abilities.

Skilled IT support professional specializing in hardware repair

Experienced IT support specialist with expertise in hardware repair. Proficient in troubleshooting software and hardware issues. Skilled in network administration and customer service.

• Network Administration
• Provided expert technical support for internal and external clients
• Diagnosed and repaired hardware and software issues for end users
• Managed a team of IT support specialists and oversaw daily operations
• Escalated complex issues to senior management as required
• Demonstrates expertise in hardware repair and troubleshooting
• Strong leadership skills in managing IT support teams
• Proficient in network administration and customer service
• Provides a comprehensive overview of skills and qualifications
• Ideal for executive-level IT support positions
• Experienced IT support professionals seeking executive-level roles
• Candidates with a strong background in hardware repair and troubleshooting
• IT professionals with leadership experience in managing support teams
• Individuals proficient in network administration and customer service
• Those aiming to advance their career in IT support to executive positions

This resume highlights the candidate’s extensive experience in IT support, showcasing their strong troubleshooting and problem-solving skills. It presents a comprehensive overview of the candidate’s expertise, making it easy for recruiters to assess their suitability for IT support roles.

Experienced IT support professional with exceptional troubleshooting skills

Experienced IT support professional with strong troubleshooting and problem-solving skills. Adept at providing efficient solutions to technical issues. Proficient in network administration and customer service.

• IT Security
• Provided technical support and troubleshooting for internal and external clients
• Configured and maintained network equipment including routers, switches, and firewalls
• Diagnosed and resolved hardware and software issues for end users
• Escalated complex issues to senior engineers as needed
• Demonstrates extensive experience in IT support and troubleshooting
• Highlights strong problem-solving skills
• Proficient in network administration and IT security
• Provides a clear summary of skills and qualifications
• Easy to customize and tailor to specific job applications
• IT professionals seeking roles in technical support or IT support specialist positions
• Candidates with a background in network administration or IT security
• Individuals with strong problem-solving and troubleshooting skills
• Recent graduates in Information Technology looking to start their career in IT support
• Those aiming to showcase their customer service excellence in the IT industry

This resume highlights the candidate’s extensive experience in hardware repair and maintenance, making them a valuable asset for IT support roles requiring expertise in hardware troubleshooting. It showcases their technical proficiency, problem-solving skills, and commitment to ensuring smooth IT operations.

Experienced IT Support Specialist with 5 Years of Hardware Repair Expertise

Experienced IT Support Specialist with 5 years of hands-on experience in hardware repair and maintenance. Proficient in troubleshooting and providing technical support for IT systems.

• Diagnosed hardware issues and performed repairs and replacements to ensure optimal IT functionality.
• Provided technical support to end-users and documented troubleshooting steps.
• 5 years of hands-on experience in hardware repair and maintenance.
• Proven track record of providing effective technical support and troubleshooting IT issues.
• Detail-oriented approach to diagnosing and resolving hardware issues.
• Strong problem-solving and analytical skills.
• Tailored specifically for IT support roles requiring hardware repair expertise.
• Experienced IT support professionals with a focus on hardware repair seeking new opportunities.
• Candidates with a background in hardware maintenance interested in advancing their career in IT support.
• Professionals with extensive technical support experience looking to specialize in hardware troubleshooting roles.
• Individuals with strong problem-solving skills and attention to detail aiming for hardware repair positions within IT support.
• IT support specialists with 5 years of experience looking to enhance their resume and stand out to employers in hardware repair roles.

This resume highlights the candidate’s leadership abilities and expertise in software installation and customer service, making them an ideal candidate for team lead positions in IT support. It showcases their ability to manage teams effectively while providing exceptional technical support and maintaining high standards of customer service.

Experienced IT support leader with focus on software installation and customer service

Experienced IT support leader with expertise in software installation and customer service. Proven track record of managing teams and delivering excellent technical support. Skilled in troubleshooting and problem-solving.

• Installed and configured software applications for end users
• Demonstrates strong leadership skills in managing IT support teams
• Expertise in software installation and troubleshooting
• Proven track record of delivering excellent technical support
• Skilled in network administration and customer service
• Ideal for individuals seeking team lead roles in IT support
• Experienced IT support professionals aiming for leadership positions
• Candidates with a strong background in software installation and troubleshooting
• IT professionals with proven leadership abilities and team management experience
• Those seeking to advance their career in IT support to leadership roles

This resume highlights the candidate’s expertise in software installation, hardware repair, and troubleshooting, making them an invaluable asset for IT support roles requiring a diverse skill set. It showcases their technical proficiency, problem-solving abilities, and commitment to ensuring smooth IT operations.

Expert IT Support Specialist Proficient in Software Installation, Hardware Repair, and Troubleshooting

Expert IT Support Specialist with proficiency in software installation, hardware repair, and troubleshooting for seamless IT operations. Experienced in providing technical support and maintaining IT systems.

• Installed and configured software applications and systems for seamless IT operations. Diagnosed hardware issues and performed repairs to ensure optimal functionality.
• Proficient in software installation, hardware repair, and troubleshooting.
• Extensive experience in providing technical support and maintaining IT systems.
• Strong problem-solving skills and attention to detail.
• Tailored specifically for expert-level IT support roles.
• Experienced IT support professionals with proficiency in software installation, hardware repair, and troubleshooting seeking new opportunities.
• Candidates with a diverse skill set and a background in technical support interested in advancing their career in IT support.
• Professionals with extensive experience in providing technical support and maintaining IT systems looking to specialize in expert-level IT support roles.
• Individuals with strong problem-solving skills and analytical thinking aiming for expert-level positions within IT support.
• IT support specialists with a track record of success in software installation, hardware repair, and troubleshooting looking to enhance their resume and stand out to employers.

Whether you’re just starting your career in IT support or looking to advance to expert-level positions, having a tailored resume is key to unlocking opportunities in the field. At placements.app, our resume builder offers a variety of cv templates and customization options to suit your unique needs.

Ready to craft your perfect IT support resume? Head over to placements.app now and unlock the secrets to a standout resume that will impress recruiters and land you your dream job.

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• • Resolved technical issues for over 100 employees, increasing overall productivity by 20%
• • Implemented new IT systems, increasing system efficiency by 15%
• • Led a team of 5 junior IT specialists, improving team efficiency by 10%
• • Resolved technical issues for over 50 employees, ensuring minimal downtime
• • Assisted in the implementation of new IT systems, reducing system errors by 25%
• • Collaborated with the IT team to meet quarterly targets, achieving 100% of goals
• • Supported senior IT specialists in resolving technical issues, contributing to a 10% increase in efficiency
• • Assisted in managing IT systems for 20 employees, maintaining 100% system uptime
• • Assisted in the preparation of quarterly IT reports, achieving 95% accuracy

7 IT Support Resume Examples & Guide for 2024

When crafting your IT support resume, it's crucial to highlight your technical proficiency. Showcase your experience with various operating systems, hardware, and software solutions. Additionally, demonstrate your problem-solving skills and your ability to communicate effectively. Let employers see your track record of providing excellent customer service and resolving technical issues efficiently.

All resume examples in this guide

Computer Support Specialist

Computer Technician

Incident Manager

IT Support Analyst

IT Technician

System Administrator

Experienced Help Desk Specialist resume example

Resume Guide

IT support Resume Example

Resume Format

Resume Experience

Hard & Soft Skills

Certificates & Education

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Many fell victim to the 2023 tech layoffs.

Yet, current trends show cutbacks are slowing down . This means new job opportunities will start popping up. And with them - a large competition pool.

But, is your IT Support Specialist resume adequate?

Keep reading and we’ll show you how to:

• Build a solid resume even if you don’t have much industry experience
• Talk about your skills and write a convincing resume summary
• Analyze real IT Support Specialist resume examples to enhance your writing abilities

Not sure this is the right guide for you? Explore other roles we can help you with:

• Help desk resume & guide
• IT support analyst resume & guide
• Technical support manager resume & guide
• Desktop support resume & guide
• Application support analyst resume & guide
• IT support manager resume & guide
• Software support engineer resume & guide
• Application support manager resume & guide  

IT support  resume example

Here’s what this applicant does well in their resume:

• Emphasizing career progression and leadership skills:  Not only has the applicant displayed clear professional growth, but they've also improved team efficiency by 10% when leading a team of five. Such experience is crucial for mid-level and senior management roles.
• Demonstrating efficiency improvement through quantifiable achievements: Which company doesn't want to have its overall productivity increased by 20%? The candidate’s proven expertise indicates they have what it takes to support their future employer.
• Highlighting technical support and problem-solving skills: The applicant shows they live and breathe troubleshooting by focusing on a variety of relevant accomplishments across all previously held positions.

How to format an   IT support  resume

The hiring climate in the tech sector is tough, so building an outstanding resume is the best way to get noticed. To do that you have to describe your expertise in the most straightforward way possible.

Be selective about which experiences you share and how you frame them.

To guarantee a flawless presentation of your work history and your abilities, keep in mind the following resume writing best practices:

• Choose the reverse-chronological resume format :  Similar to the example above, showing continuous professional development is crucial in the tech world. Especially if you're aiming for a senior position.
• Include your GitHub in the resume header :  This is the first section recruiters see, so you must grab the chance to link to a portfolio with a wide selection of past tech solutions you’ve crafted.
• Start your resume with a memorable resume summary:  Convince recruiters to spend more than 2 seconds reviewing your application by including some of your top professional success stories.
• Use a simple, but effective font:  Improve your IT Support Specialist resume’s readability by using a font, such as Lato or Raleway.
• Avoid going over two pages:  Regardless of how much experience you have to flaunt, ensure you’re only discussing bits of information the company will care about.
• Save your resume as a PDF file :  If you're worried about passing Applicant Tracking Systems (ATS) tests, don't panic. ATS software easily scans through PDFs.

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Yet, a perfect resume outline isn’t complete without a clear division between the different sections. So, we’ve featured the ones that carry the most weight with hiring managers:

The top sections on an IT support resume:

• Technical skills: Exhibit your proficiency in all the IT support tools and software the company uses, not only select cloud services and mobile applications.
• Professional experience: Showcase the scope of your practical expertise and the type of issues you can tackle.
• Certifications: Highlights relevant IT qualifications and credentials you've obtained.
• Educational background: Describe your formal training in Information Technology.
• Problem-solving examples: Illustrate the effectiveness of your tech solutions by providing related samples of your work.

What recruiters want to see on your resume:

• In-depth technical skills: While a strong technical background is a must, it’s more important that you’re well-versed in the software your potential employer uses.
• Relevant certifications: Recruiters want to make sure you’re trained in particular IT areas, as well as all the latest versions of the tools their companies subscribe to.
• Problem-solving abilities: Demonstrate you’re good at thinking on your feet and able to do thorough research, when new issues come up.
• Experience with diverse technologies: Prove you’re adaptable and not stuck in the past. Show you’re working to continuously expand your knowledge of various tools.
• Strong communication skills: Effective communication is crucial for IT support roles to understand and resolve user issues and to liaise with team members.

How to write your IT support resume experience

By far the most significant segment on your resume, the experience section  is where you outline your professional successes, supported by examples.

A common trap many IT Support Specialists fall into is using too much technical jargon on their resume.

Although recruiters are generally aware of certain software and platforms, they’re not expected to know the finer details.

So, when including the names of tools and languages you’re proficient in, explain how you’ve used them.

Remember, the focus is on outcomes.

Companies want to make sure that your work is going to benefit them. So, be mindful of what your potential employer is trying to achieve shortly.

To write a compelling experience section, each of the entries you add must build upon the previous one.

As we mentioned at the beginning of this article, be selective about the experiences you share. Make sure you tailor them to the requirements in the job ad.

But, don’t worry if you can’t fit everything on your resume. You’re not supposed to. And you can always leave some for the cover letter later.

Also, avoid common resume buzzwords . These are just filler words that don't inform recruiters of what you can do.

Instead, frame each of the entries in the experience section by starting with an action verb . Then, explain what type of challenge you were trying to tackle and share your results.

Have a look at the example below:

• • Reduced production errors by 15%.
• • Found better software solutions for the production department.
• • Increased production output.

In an attempt to be succinct, Takeshi has made a few mistakes.

The applicant’s first error is not providing a description or a website for his past employer.

There are many cases of companies sharing similar-sounding names. As such, it’s considered a best practice to at least provide a link to the employer’s website.

That way hiring managers will better understand the scope of your past employer’s business operations. And how your  work fits within them.

Next on the list of mistakes are the bullet point descriptions.

Fujino has tried to highlight some of his tech accomplishments while at High Tech Industries Ltd. But at the same time, he has missed the point of  how to do it properly.

• • Reduced production errors by 15% by conducting on-site visits and instructing staff about best practices when using the company equipment.
• • Cut tech costs by $70 million by renegotiating existing vendor contracts and finding better software solutions for the production department.
• • Increased production output by 88% by optimizing production line processes and taking advantage of system downtime to organize other processes.

Now recruiters will be certain that Takeshi is the candidate they were searching for!

How to quantify the impact on your resume

We talk a lot about results, but that’s because they are the key to a successful resume. Being able to measure your achievements  means that you take into account the impact of your work.

And that you’re goal-oriented.

Some of the measurable achievements you can add include the:

• Number of tickets you’ve handled daily  to demonstrate time and workload management.
• Size and the scope of the networks and systems you’ve managed to illustrate the scale of your technical capabilities.
• Number of side projects you’ve completed to showcase your versatile skill set and inquisitive nature.
• Number of projects you’ve spearheaded or led to highlight your leadership and project management skills.
• Number of staff or new colleagues you’ve mentored to emphasize your ability to mentor and work in a team.
• Amount of project time you’ve saved the company to draw special attention to your ability to optimize systems and find better solutions.
• Percentage of satisfied customers you’ve managed to help to prove you’re also proficient in customer service.
• Amount of money you’ve saved the company by providing hardware and software recommendations to outline your industry and tech knowledge.
• Number of certificates you’ve earned while working for your past employer to demonstrate your willingness to continue improving your abilities.
• Number of conferences you’ve presented at to emphasize your good communication and explanation skills.
• Amount of funds you’ve saved from your past employer to prove you’re good at budgeting and contributing to the business’ financial efficiency.
• Percentage of downtime reduced to highlight your impact on improving system reliability.

How do I write an IT support resume with no experience

If you’re building an entry-level IT Support Specialist resume, you can still build a powerful one. Even if you lack the relevant experience .

All you have to do is focus on your transferable skills. And your ability to pick up new skills quickly.

Don’t forget to:

• Be honest about what you do and don’t know. Companies will appreciate it. Hiring managers are searching for candidates who can admit they don’t know everything.
• Declare you are willing to adapt to your future employer’s work style . Show that you’re not afraid to do some research when needed.
• Mention any transferable technical and social talents you can offer, such as contract negotiations or vendor relations.
• Include an extra section, if you’ve completed any relevant side projects or courses. We’ll cover that later on in the article.

Remember, companies and recruiters are rarely knowledgeable about the small details of your duties and responsibilities.

But as long as you show you’re motivated to do the work, you’re on the right path.

How to list your hard skills and soft skills on your resume

Recent developments in the tech industry have been heavily influenced by both the pandemic and the rise of AI.

By shifting to remote offices and working from home, IT support specialists had to double down on reliability and security.

On the other hand, many professionals found themselves redundant  once large language models, such as ChatGPT, emerged.

Hence, now competition isn’t limited to those who are out of work alone. Employed professionals are also on the lookout. Just in case they’ll have to search for a new workplace.

This means that you'll have to present a very versatile profile of hard and soft skills if you want your resume to be successful.

Hard skills  refer to all tools and platforms you use as an IT Support Specialist to do your daily tasks. When listing them on your resume, keep in mind to:

• Reflect on the requirements of  the job ad.
• Place the tools and languages you’re most comfortable being interviewed in first.
• Use the same spelling as the one used in the job ad. This will ensure you will pass any Applicant Tracking System (ATS) tests.

But before you start building your skills section , take a look at the resume summary and the work history segments once again.

Odds are, you've already mentioned how you've applied some of your tech skills.

To make your IT support resume more well-rounded, highlight a few of your soft skills . Especially now that more often than not IT professionals are also doubling as emotional counselors .

• Take into account what will be your main job responsibilities. As well as who it is more likely you’re going to help - other colleagues or customers.
• List some of the soft skills you have to offer.
• Then, employ the same method you used to quantify your other achievements to outline your top social talents.

With all this in mind, we’ve compiled two lists with the key tech and soft skills currently in demand.

Best hard skills for your IT support resume

• Network troubleshooting
• Hardware installation and repair
• Operating systems (Windows, macOS, Linux)
• Server management
• Database administration
• Virtualization technologies (VMware, Hyper-V)
• Cloud services  (AWS, Azure, Google Cloud)
• Cybersecurity practices
• Remote desktop support
• Scripting languages  (Python, PowerShell)
• Software deployment
• Data backup and recovery
• Mobile device management
• VoIP systems
• Helpdesk ticketing systems
• Network security protocols
• Firewall administration
• Performance monitoring tools
• Patch management
• Email systems (Exchange, Office 365)

Best soft skills for your IT support resume

• Problem-solving
• Communication
• Customer service
• Adaptability
• Critical thinking
• Time management
• Stress management
• Attention to detail
• Active listening
• Analytical thinking
• Interpersonal skills
• Conflict resolution
• Multitasking
• Organizational skills
• Continuous learning

How to list your certifications and education on your resume

As you already may know, one of the best ways to prove that your technical skills are up to scratch is with certificates.

That's why sometimes certifications are slightly more important than having a traditional academic background in Computer Science.

They also make it possible for individuals who don’t have much practical experience to compete for the same IT support roles.

Nevertheless, what's the use of a certificate or diploma if you don't know how to describe it correctly on your resume?

If you have an extensive work history, don't include your high school diploma in the education section . Go back only as far as your Bachelor's degree. Then:

• Cite the name of your degree.
• State the name of your college or university.
• Provide the date you obtained your degree. Or expected date of completion, if the course is still ongoing.
• List degree-related projects.

If you're switching careers or have recently graduated, it's best to add a few more details:

• List your GPA, if it’s above 3.5.
• Chronicle relevant majors or minors you've completed.
• Describe any IT-related hackathons or competitions you’ve done.

And remember, place the education section near the top of your resume.

We’ve prepared a handy sample to help you out:

• • Winner of the 2020 University of the District of Columbia Hackathon.
• • Designed and developed a closed file management system for the University of the District of Columbia Computer Science Class of 2020 to distribute, share, upload, and download peer reviewed class-related resources, which resulted in a 25% increase in material comprehension.

As for certificates, there are two things you need to consider before adding yours to your resume:

• Confirm that your certificate is relevant to the position.
• Check the date of validity.

Once everything is in order, simply refer to the following sample on how to present your credentials:

Best certifications for your IT support resume

• A+ (Plus) Certification | CompTIA IT Certifications
• Network+ (Plus) Certification | CompTIA IT Certifications
• Exam AZ-900: Microsoft Azure Fundamentals - Certifications
• CCNA - Training & Certifications - Cisco
• ITIL 4 Foundation Certification | Axelos
• Google IT Support Professional Certificate | Google
• HDI Desktop Advanced Support Technician (HDI-DAST) | HDI
• AppleCare Mac Technician (ACMT) | Apple
• Microsoft 365 Certified: Endpoint Administrator Associate | Microsoft

How to write your IT support resume summary or objective

Do you know what it takes to charm a hiring manager?

A well-written resume profile .

Generally, recruiters spend  no more than 7 seconds on any given resume. So yours must have something to hook their attention right from the get-go.

There are two kinds of resume profiles.

The first one is the resume summary , which is usually reserved for individuals with a long work history.

Its purpose is to relate as many of your core abilities and achievements as possible so that hiring managers know that it’s worth their while to continue reading your resume.

Again, make sure to reference skills from the job ad and use the same spelling for skills and tools.

In the same vein, the resume objective  is a short outline of your professional career so far.

The only difference is that it's best used by people who lack practical industry experience. Or those who are planning to make a career switch.

The aim here is to highlight your best transferable skills and other related achievements. But to do it in a way that will show how they will benefit your potential employer.

Since IT support is interlinked with so many different industries, emphasize your in-depth knowledge of the business niche your potential employer is operating in.

This will show not only your familiarity with the industry tools but also which KPIs are important for your employer.

Also, do some research on the company you're applying to before you write your resume summary.

When it comes to being an IT Support Specialist, get to know your prospective employer’s corporate structure. Then, review any pertinent news about what the company plans to achieve soon .

Is the company scaling up? Is the company being challenged by a particular issue?

Prove you have the expertise and the experience to complete similar projects by showcasing them in your resume profile.

Let's take a look at a couple of samples:

In the first example, we have Takeshi's resume objective.

It's very straight to the point because it shows what Takeshi is searching for and what he has to offer in return.

The problem is the whole text is very focused on the applicant.

Plus, this paints Takeshi as a self-centered and unfriendly person because the objective isn’t written with the company in mind.

As a result, hiring managers will dismiss Takeshi’s expertise in favor of someone who has better communication skills and will fit into  the corporate culture.

But, Takeshi made sure to take our notes into account.

Once he applied a few edits, this is how his resume objective reads now:

This one will make hiring managers stop in their tracks and take a closer look at Takeshi's resume!

Next, review the following IT support resume summary:

This one shows a lot of confidence. But similar to the wrong resume objective above, it's too straightforward without providing too much context.

Whenever you mention you're good at doing research and troubleshooting, remember to provide some details about the situation. And explain why your actions were needed.

By doing so you’re demonstrating where your strengths lie.

For instance:

Additional sections for an IT support resume

If you feel your resume still lacks something, you can always include extra sections to reflect other projects you’ve done. Ones that  don’t fall into any of the other resume segments.

For example:

• Awards, prizes, and achievements you’ve won
• Memberships in professional associations and university clubs
• Published presentations and white papers
• Other programming languages you’re proficient in
• Participating in or organizing competitions and hackathons.

What you share will depend on which ability you want to emphasize.

To illustrate, if you’ve somehow omitted to draw attention to your project management abilities, you can always talk about events and competitions you’ve organized.

How to put a personal IT projects section on a resume

Of course, there’s nothing like presenting a personal IT project. After all, there would be instances where you would have to write a few lines of code on your own.

That’s why if you don’t have the practical experience to brag about certain skills, the personal project section is the ideal solution.

Here is how to outline your work:

• • Reduced error margin by 15% compared to other popular market tools.
• • Won the 2021 University of the District of Columbia Business Application Competition

Key takeaways

To recap, to ensure your IT support resume gets noticed, you must:

• Choose a reverse-chronological resume format to showcase your career progressions.
• Don’t forget to link to your GitHub in the resume header.
• Focus your resume objective on the company’s current mission and business goals.
• Avoid using too much technical jargon in the experience section. But do mention how you’ve used your tools of the trade.
• Be selective about the achievements you share, but always quantify them when you do.
• Remember to include some of your top social abilities along with your tech talents.
• Outline your academic background, as well as any relevant certificates you have.
• Describe relevant personal IT projects you’ve worked on.

IT Support resume examples

Explore additional it support resume samples and guides and see what works for your level of experience or role.

Looking to build your own IT Support resume?

• Resume Examples

How to present your informal education to employers

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IT Support Officer Resume Examples & Writing Guide for 2024

Navigating the realm of tech? Constructing a stand-out IT support officer resume is critical to ensuring smooth sailing on your career journey. In this guide, we'll illuminate the path to creating a resume that connects with hiring managers and lands you your next IT support job..

Ready to dive in? Follow our tips and tailor an appealing CV that you won’t need to debug:

• Designing the format of your IT support officer resume  
• Creating a compelling resume summary or objective
• Spotlighting key IT support skills that recruiters are hunting for 
• Describing your significant work experiences and key IT projects 
• Including relevant additional sections in your IT support officer resume  
• Unveiling top resources for job-seeking IT support professionals

1. Proper formatting of your IT support officer resume

Despite your exceptional achievements, experience and IT skills any company would go for, you just can’t get an interview for any of the positions you have applied for.

A possible explanation could be that your resume format is as good-looking as uglified Java code.

Here’s how you can spruce up your CV:

• Set one-inch margins on all sides.
• Use white space between your resume sections making it easy to navigate.
• Distribute your sections wisely in order to keep your page count low.
• When listing your work experience and education, use a reverse-chronological order and bulleted lists.
• Select a classic font such as Calibri, Cambria or Arial.
• Unless stated otherwise in the job posting, save your CV as a PDF document. You’ll keep your formatting intact.

Choose your preferred template and make your resume shine. 

Try our AI Resume Writer and have your resume ready in minutes!

2. crafting an appealing resume summary for your it support officer cv.

A well crafted professional summary is like seamless connectivity. 

If you are unable to get the recruiter on your side from the very beginning, you may as well need to troubleshoot your professional statement.

Follow these tips and create a professional summary Oracle wouldn’t say “no” to.

• Keep it brief and to-the-point.
• Use keywords from the job posting.
• Link the key expressions you have selected with your biggest accomplishments.
• Employ impactful language, such as self-motivated , dependable , expertise , increase , mentor , spearhead , develop , etc.
• Quantify your achievements — numbers speak louder than words.
• Mention your exceptional skills.

IT support officer professional profile example

Self-motivated and dependable IT Support Officer with 3+ years of experience providing professional technical support to clients, improving the customer service, and maintaining hardware and software. Outstanding communicator offering extraordinary technological expertise and strong determination to perform excellent work. Increased client satisfaction by 18% within one year.

3. Choosing top IT skills to put on your resume

Not only are your tech skills mind-blowing, but you also have a great memory, you ask the right questions, communicate your ideas clearly and work well under pressure. You’re no Roy Trenneman.

Refer back to the job posting in question, customize your skill-set , and showcase the right competencies in the right place.

The best soft skills for your IT support officer CV

• Outstanding communication
• Time management
• Analytical thinking
• Multitasking
• Teamwork and collaboration
• Decision making skills
• Active listening
• Organizational skills
• Problem solving 

Effective IT support officer hard skills

• Microsoft Office
• Freshdesk, ServiceGuru
• LiveAgent, Zendesk
• Programming languages
• Data analytics

Find out your resume score!

4. Making your IT support officer work experience stand out

If you want to hit the right button with the hiring manager, you will need to tailor your work history to the job you are applying for.

It should be a perfect blend of the right keywords from the job ad, your biggest relevant accomplishments and exceptional IT skills.

IT support officer work experience resume section example

Bravestorm Studios, Austin, Texas IT Support Officer 2017 – 2021

• Provided excepcional technical support to clients.
• Identified and investigated network issues, maintained and upgraded hardware and software, and assisted in the server installation.
• Worked on the constant improvement of customer service and satisfaction with provided services — increased by 18% within one year.
• Mentored a team of 12 professionals on completing system backups, configuring desktops and printers.
• Recognized by executives for performing exceptional work. 

5. Highlighting your IT support officer education

If you were wondering how to upgrade your education section and make it count, wonder no more. Add relevant achievements, and hit the jackpot.

Even activities that may seem to be only loosely connected to the IT field might bear fruit. Were you a member of the Debate Club? This may convey your great communication skills. And who wouldn’t welcome an outstanding communicator in their team?

IT support officer education section example

Massachusetts Institute of Technology,United States MA in Computer Science 2008-2013

• Among top 5% of the program
• The 2012 Academic Excellence Award winner
• Member of Debate Club and Physics Society

6. Adding relevant additional sections to your IT support officer resume

You have drafted great resume sections so far, but that might not be enough.

There are 200 applicants for the same position, and many of them have quite competitive resumes too. How to get ahead of them?

One way is to include relevant extra sections that have contributed to your brilliant IT skills.

Pick sections that fits your professional profile and make your resume shine:

• Accomplishments
• Language Skills
• Computer science projects

Certifications

Volunteering activities

Conferences

• Google IT Support Professional Certificate, April 2019
• Oracle OpenWorld, March 2020
• Provided technical support and troubleshooting assistance to staff members, ensuring smooth operation of computer systems and software.
• Assisted in the setup and maintenance of hardware, including computers, printers, and networking equipment.
• Conducted training sessions to educate employees on basic IT skills and best practices for cybersecurity.

7. Essential job search resources for IT support officers

Paving your career pathway in IT support requires the right roadmap. To help you navigate, we've assembled a list of resources that will aid in your job hunt:

• Tech-specific job sites:  Amplify your search with job boards that specialize in tech roles, such as Dice , TechFetch , and Indeed's tech-focused listings.
• Professional networking platforms:   LinkedIn remains a valuable resource for job postings, industry news, and networking opportunities.
• IT forums and communities:  Websites like Spiceworks Community or Tech Support Forum  offer spaces to connect with other IT professionals and occasionally, uncover job opportunities.
• Tech industry events and conferences:  Events like TechCrunch Disrupt or Microsoft Inspire can provide industry insights, professional development, and crucial networking opportunities.
• Online learning platforms:  Pluralsight , Udacity , Coursera , and Lynda offer courses relevant for IT support officers, and sometimes, host job boards as well.

Remember, the secret to securing your dream IT support officer role lies not only in a stellar resume but also in leveraging these avenues. So, log on and stay connected. Your next employer is just a keystroke away.

IT Support Officer Resume FAQ

What should i prioritize in my it support officer resume.

Your technical skills and relevant certifications should take center stage. However, be sure to highlight your problem-solving abilities, excellent communication capabilities, and experience handling real-world IT issues, which are often vital for IT support roles.

How do I demonstrate my communication skills in an IT support resume?

Provide examples from your previous experience where you effectively communicated complex technical concepts to non-technical colleagues or clients. Any experience with training or documentation can also serve as strong proof of your communication skills.

I'm an entry-level candidate. Can I still make an effective IT support officer resume?

Absolutely! While specific job experiences might be limited, reference any relevant internships, coursework, and certification you've achieved. Also, be sure to highlight your technical knowledge and problem-solving skills.

What if I lack certain technical skills listed in the job description?

No candidate is going to have 100% of the skills listed  — focus on your strongest areas and demonstrate an eagerness and capability to learn. Showing flexibility and adaptability can be more valuable than a specific technical skill.

Is it necessary to get my IT support officer resume reviewed?

A review by a trusted colleague or mentor can be invaluable. They can spot errors, offer insight on how to better highlight your skills and achievements, and ensure your resume is as strong as possible before you hit 'submit'.

Julia Gergelova

Julia is a Certified Professional Résumé Writer (CPRW™) and an active member of the Professional Association of Résumé Writers & Career Coaches (PARWCC™). She is also a passionate translator and graphic designer. Julia holds degrees in translation and interpretation and has international work experience in various countries across Europe, as well as in China and Panama. Julia formerly taught academic writing and contributed as a graphic designer to outlets such as The Business of Business. You'll often find her with a book in one hand and a specialty coffee in the other, always on the lookout for new insights.

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IT Support Specialist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it support specialist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Imaging, configuring and installing systems issued to users, decommission retired systems
• Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
• Updating inventory records via IT Asset management system
• Tuning up the system’s performance for the best efficiency of the service
• Providing Telecom and Conference Room support
• Installing, Managing, and Configuration Windows Operating System
• Managing hardware and software inventory and ensure the inventory is up to date
• Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution
• Assists executive-level and management in resolving technical issues on an emergency basis
• Assist customers and management in resolving technical problems on an emergency basis
• Works closely with other Chief Administrative Office directorates, outside resources (e.g., Microsoft) and House approved vendors to support and efficiently respond to user requests and issues
• Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity, (e.g., Washington to District Office connectivity, Internet, remote access, etc.)
• Assists in developing user documentation/installation procedures
• Assist in developing user documentation/installation procedures
• Initiative of team process improvement and services improvement
• Ensure to follow Technical Change Management Procedure when there is any change requests
• Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates
• Develop in-depth Product Knowledge in order to resolve customer questions and issues
• Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests
• Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment
• Providing advanced technical troubleshooting of hardware and software issues including root-cause analysis
• Ability to lift up to 50 lbs
• Strong customer focus
• Strong analytical and problem solving skills
• Ability to work effectively in diverse teams
• Ability to work well with other people in a team oriented environment
• Ensures that necessary reports (e.g. RCA, Post Implementation Review, etc.) are delivered
• Coordinate with all the relevant groups to analyze the cause and perform in-depth analysis to determine the permanent fix
• Coordinate with relevant groups to get the permanent fix tested and implemented on production
• Regular status updates to all stakeholder
• Supports and manage reporting (KPIs, Internal SLOs, Vendor SLAs, MOR, etc…)

15 IT Support Specialist resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, it support specialist contractor resume examples & samples.

• Provide immediate, high urgency support to all MAC/Windows senior executives in our Insomniac office
• Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required
• Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services
• Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
• Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication
• Carry out equipment installations at multiple venue locations, following established procedures to deliver consistent reliable end-user work environments
• Troubleshoot and repair hardware failures and issues relating to full-service ticketing, e.g. Boca ticket printers, credit card swipes, ticketing terminals and kiosks, handheld scanners, wireless access points and analog modems
• Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices
• Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support
• Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance
• Performs other duties of a similar nature or level
• B.S. in computer science or related field and/or experience in lieu of degree, or 3-5 years of comparable work experience
• Extensive knowledge of MAC OS and iOS operating systems
• 2 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
• Excellent interpersonal relations skills – experience supporting executive-level customers
• Experience with Parallels, Outlook for Mac 2011, Windows XP and 7, and 2007/2010 MS Office applications
• Experience with Cisco telephony, configuration and setup of Cisco VOIP phones a plus
• Must have a valid driver’s license and a good driving record
• Ability to work independently, make good use of time and prioritize multiple tasks
• Working knowledge of 66-block and 110-block installations with experience in LRE technologies and fiber converters is highly preferred
• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone

Senior IT Support Specialist Contractor Resume Examples & Samples

• B.S. in computer science or related field is highly preferred
• 5 years+ experience supporting Macintosh and Apple devices (integration, troubleshooting, support, repair, security) in a corporate Windows Active Directory environment with integration to Windows domain a plus
• Comp TIA A+ and Network + preferred
• Extensive knowledge of MAC and Windows OS and iOS operating systems
• Strong knowledge in the area of PC hardware and components such as monitors, keyboards, printers and disk drives
• 5 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
• Experience with Xserve, Microsoft Server, Active Directory and Exchange environments
• Experience in security best practices, implementations and troubleshooting including 2 factor authentication, virus identification/removal and disk encryption
• Networking experience including LAN, WAN, SMTP, VPN, DNS, DHCP
• Experience with various mobile technologies in a corporate environment including IOS and Android
• Experience with cable testing equipment, tone generators for cable tracing, and multi-meter devices
• Must be able to travel by car to other local offices if required

Trade Desk IT Support Specialist Resume Examples & Samples

• Demonstrated knowledge and experience in supporting enterprise systems and applications in a Windows based trading environment
• Will need a proactive approach to identify and resolve issues before they affect production trading
• Drive resolutions to get trading systems back to market when outages occur during the trading day
• Form a close relationship with the trading desk in order to analyze day to day activities and suggest tools and software enhancements to benefit the traders
• Support the trading system infrastructure (Lenovo P300 workstations, Turret phones, IP phones, Bloomberg terminals)
• Proactively address performance improvements/optimizations
• Ensure the teams knowledge base stays current and proactively maintains documentation
• Work effectively with team members
• Working knowledge of Java, Python, Tomcat, and networking principals strongly preferred
• Excellent interpersonal, oral, and written communication skills
• Knowledge of, or experience with, financial concepts: equity markets, trading concepts, financial instruments, derivatives, hedge funds a plus

IT Support Specialist Enablement & Technology Team Resume Examples & Samples

• Provision of Tier 2 helpdesk service for the Assurance Audit practice, specifically application support, troubleshooting and query management
• Ownership and proactive maintenance of the UK & I Audit technology suite of tools
• Provision of a high quality deployment and support service for global and regional audit tools including, piloting, early adoption and UAT
• Responsible for providing a timely response to application related queries, using bespoke internal systems
• Provision of advisory services to the business, where required, in identifying new technologies that will enhance service offering and contribute to improved process efficiencies through design and development of local solutions for local needs
• Continuously working to up-skill and maintain a breadth of knowledge with respect to best in class audit technology applications
• Supporting team members and assist with ad-hoc requests for assistance in operational activities
• Educated to degree level. Preferably a technology, analytical or engineering based discipline, although all backgrounds will be considered
• Proven aptitude and keen interest in technology and technology developments
• Strong logical reasoning skills with a desire to learn and develop expertise in specific business software and underlying technologies
• Demonstrated levels of tenacity in dealing with issue resolution and task completion
• Excellent communication, organisational and analytical skills
• Proven communication skills – verbal and written
• Demonstrated levels of attention to detail
• Keen ability to exercise good judgement and mitigate risks
• Demonstrated proactivity and an ability to self-motivate is an essential in this role. We are looking for a "can do" team player with a commitment to delivering high quality service
• IT literate, proficient in using MS Office suite (including MS Project) and Lotus Notes applications with an aptitude for quickly learning new technology
• Strong reporting summarisation skills
• Experience of drafting communications
• Previous experience working on a service level helpdesk will be considered an advantage
• Full training will be provided for the successful candidate*

IT Support Specialist Resume Examples & Samples

• Bachelor's Degree
• At least 3 years experience in IT Support
• English: Fluent
• Japanese: Fluent

Customer Service Oriented IT Support Specialist Resume Examples & Samples

• Bachelor’s degree in a related field
• At least 1 year recent experience providing Level I support in a professional services firm
• Sophisticated demeanor and ability to convey technical concepts to a variety of users
• Desire to regularly interface with end users, think: "naturally customer-service-oriented"
• Take-charge, no fail attitude with the ability to learn new software quickly

IT Support Specialist for Distribution Center Resume Examples & Samples

• Understands technically all involved systems / interfaces and their interdependencies
• Supports all Manhattan application environments and provides technical release support/upgrades
• Provides application environment monitoring and patching, as well as, support for potential enhancements and upgrades
• Create/maintain WM application monitoring scripts
• Gathering business requirements and convert it into a technical description/documentation
• Provides professional, courteous, and knowledgeable service to all groups in a timely manner
• Acts with an appropriate sense of urgency and follow up to ensure issues are resolved to prevent any business disruptions
• Effectively communicates service request status and actions taken towards problem resolution
• Interacts constructively with colleagues to resolve customer issues in the most effective manner
• Actively seeks and applies knowledge gained from colleagues and outside resources and share that knowledge with others
• Develops and maintains subject matter expertise for the team/department
• Acquires a good understanding of the warehouse process flows and functions across the Warehouse Management System as well the Warehouse Control Systems
• Preferably first working experiences in an IT application support role for industrial companies or warehouses
• Prior experiences with database technologies / SQL a plus
• Unix experiences are a plus
• Network LAN / WAN is a plus
• Windows Server experiences are a plus
• Ability to clearly communicate
• Ability to challenge and propose alternative solutions
• English written and verbal communication skills
• Preferably first knowledge in a warehouse logistics system is a plus
• Excellent troubleshooting skills
• Be able to examine issues both strategically and analytically
• Available off-hours as necessary to support the facility
• For this position we will also consider an (IT) university graduate (m/f). We will be providing technical trainings to enable you to perform in this role. The job opportunity can evolve into a strong technical hands-on junior project manager with expertise in global warehouse / distribution center IT systems like Manhattan Associates
• Bachelors degree or equivalent experience preferably in Logistics, Supply Chain or IT studies

IT Support Specialist, Associate Resume Examples & Samples

• 2 to 3 years
• Technical Customer Contact
• AS Technical degree
• A+ Certification - ITIL Foundation Certification
• Install, troubleshoot, repair and maintain all computer hardware, software and peripheral equipment
• Provide software support for Linux, Windows and OSX desktop/server environments
• Assist in the installation of network infrastructure equipment including but not limited to cabling plants, communications backbone
• Evaluation and resolution of computer system and user problems including compatibility conflicts, application operations, and hardware malfunctions
• Installation and maintenance of computer hardware, software, and peripherals in the network and/or multi-platform environment
• Ability to move office furniture and equipment as needed
• Advanced knowledge of Linux and Windows (MCSE and Linux certification preferred)

Helpdesk / IT Support Specialist Resume Examples & Samples

• Providing exceptional IT Services to TransPerfect employees
• Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
• Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc

Junior Help Desk / IT Support Specialist Resume Examples & Samples

• Provide ongoing technical support using a variety of systems and software
• Provide support regarding supported software, including messaging client software, word processors, web browsers, anti-virus software, and other developed applications
• Provide support for application software installation and use
• Act as an advocate for the office in the resolution of any and all computer-related problems or issues
• Assist in the delivery, installation, and use of systems and services, (e.g., Washington to district office connectivity, Internet, remote access, etc.)
• Provide Hardware/Software Installation and Setup support
• Provide Mobile Device Support
• Perform other official duties as assigned
• Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment
• Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) and ensure their reliability
• Local order management of IT equipment and consumables
• Follow and further develop standard Service Desk operating procedures
• Interact with programmers and Infrastructure staff on issues that have been escalated
• End user account maintenance; including account creation, ongoing maintenance and deletion
• Document all interactions and problem resolution
• Undergraduate degree in IT or equivalent industry certifications
• One (1) year of experience with Information Technology hardware and software support
• Authorization to work in the United States indefinitely without restriction or sponsorship

Associate IT Support Specialist Resume Examples & Samples

• Greet customers as they enter the IT Service Bar and quickly understand how to assist them
• Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support
• Install, troubleshoot and repair computer hardware (PC and Mac)
• Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc
• Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs
• Install Symantec Operating Environments on IT supported hardware
• Provide technical assistance and training to end users on computer operating systems and approved applications
• Instruct and assist end users in the use of computer equipment, software and accessories
• Evaluate and test new technology for feasibility and implementation within Symantec
• Perform asset management activities to ensure hardware is properly assigned to the end users
• Identify needs, procure and manage local supplies that enable services within the IT Services Bar (for example, accessory stock)
• Document all support activity within the IT Incident and Change Management tracking tool
• Coordinate efforts with 3rd party vendors to repair faulty hardware
• Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar
• Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software
• Provide enhanced support to executive leaders within the company
• Bachelor’s degree or related technical education
• 2+ years’ experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments
• Strong people skills and a knack for problem solving
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues
• Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests
• Aptitude for acquiring skills in technical repairs and an eagerness to learn
• Demonstrated ability to communicate complex technical concepts in simple language
• Strong experience and working knowledge of current Windows Operating Systems
• Ability to prioritize and complete multiple tasks simultaneously
• Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable
• Active Directory working knowledge
• Experience with Symantec products and Encryption is a plus
• Proactively identify system bottlenecks and capacity constraints on all level of the stack and drive mitigation
• Be the technical expert of the application
• Identify and drive application and environmental improvements
• Experience with Linux and or Windows system administration
• Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS
• Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…)
• Basic knowledge of Web technologies (Infrastructure, CDN, …)
• Analytical mind-set and out-of-the-box thinking
• Previous working experience in cooperation with offshore teams will be beneficial
• Ability to multitask, work independently and meet deadlines while providing high quality of work
• Strong verbal and written communication skills in English (German is a plus)

Principal IT Support Specialist Resume Examples & Samples

• Entry-level experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments
• Working knowledge of current Windows Operating Systems

Advisory IT Support Specialist Resume Examples & Samples

• Ensure stability of desktop environment
• Leads and coaches consultants and provides technical/procedural guidance
• Perform impact analysis for business and IT events
• Safeguard stability of desktop environment
• Perform root cause analysis and remediation on recurring issues
• Engage other silos in IT for escalation of unresolved problems
• Acts as a liaison between business units and other IT silos
• Manages IT incidents by engaging the necessary IT silos and providing timely communications to stakeholders and impacted users
• Measure support capacity and operations through metrics, reporting and auditing
• Coordination with vendor for implementation and support of third party applications and systems
• Identify opportunities for automation and efficiency enhancement
• Work closely with the Service Manager to maintain and improve the service level of the team
• Co-ordinate and communicate product deployment and policy rollout with stakeholders
• Build strong relationships with stakeholders in IT silos and business units
• Coordinate cross-silo projects, strategies and best practices*L1-KW1
• Strong leadership and interpersonal skills
• Excellent verbal and written English communication skills; ability to frame technical information appropriately to address different target audience
• Strong mindset of Information Security and IT Security
• Strong sense of ownership; must take initiative and follow through issues from beginning to end
• Strong customer service mindset and skills
• Able to operate effectively in stressful situations, e.g. during a system outage affecting critical systems and high-level users. Ability to deal with users effectively and calmly in crisis situations
• Proven ability to work independently with little supervision as well as in a team environment
• Proven track record to work with regional and global partners
• Previous experience in business unit engagement
• Project co-ordination or management experience
• Comprehensive knowledge of Windows operating system, applications and computer hardware
• Understanding of ITIL terminology and workflows
• Good knowledge of investment banking industry
• Chinese reading and Mandarin/Cantonese speaking is definitely a strong advantage

Plant IT Support Specialist Resume Examples & Samples

• Prefer a Bachelor's degree in a related area and at least 5 years of experience in the field or in a related area, otherwise requires 8+ years of experience
• Must understand Ladder Logic, schematics, and control systems technologies for industrial automated systems
• Responsible for documentation and modifying specifications for existing standards as required
• Competent to work at the highest technical level of all phases of manufacturing systems activities and automation control systems
• Demonstrate understanding of project management methodologies
• Demonstrate extensive experience in leading, instructing, directing, assigning, and checking the work of others
• Demonstrate ability to communicate to all level of management in written and verbal form

Office IT Support Specialist Resume Examples & Samples

• Academic degree, preferably in a technical subject or equivalent education
• 2+ years relevant technical experience, ideally in a professional services environment
• English on C1 level or other local language proficiency would be a plus
• Very strong communications and presentation skills; high aptitude for customer service
• Ability to clearly understand customer needs, gain their confidence, ensure requests are completed to their satisfaction
• Knowledge of McKinsey’s IT solutions portfolio (Windows & Office products, messaging platforms, mobile solutions, iOS platform, etc )
• Ability to solve problems and analyze situations, i.e. dissect requests, prioritize them appropriately, and identify trends and pattern
• High aptitude for learning on the job and look for continuous improvement and personal growth

Regional IT Support Specialist Resume Examples & Samples

• Stays current with and adheres to RTI/ITS posted policies and procedures as developed and approved by ITS department directors
• Serves as a point of contact for regional office/project office onsite and remote end-user related issues. Case-manages incoming incidents by troubleshooting, documenting and escalating incidents and requests as required
• Maintains hardware inventory via designated asset tracking system(s)
• Performs installations, repairs, upgrades and/or imaging for laptops, desktops; installs and configures network/local printers, peripheral components and other equipment as required
• Coordinates and performs software installations and provides basic end user training
• Performs basic server and network connectivity testing under the direction of ITS Production Support or Engineering (e.g., firewall upgrades, physical cabling repairs and patches, etc.)
• Configures equipment to enable staff to remotely connect to RTI networks and resources using VPN software and/or SSL/VPN web-based technologies and provides users with training and technical support for remote-access issues (e.g. hardwire/wireless networks, VPN, etc.)
• Provides support for voice, video and/or web conferences
• Assists with telephone installations, moves and troubleshooting
• Supports ITS projects as needed by completing activities onsite or providing input on regional needs. Provides individual and/or group training sessions to increase awareness and enhance end users’ knowledge of ITS’s services, best practices, and procedures
• Conducts IT-related new hire orientation training
• Provides recommendations and coordinates technology-related purchases for end-users and business units
• Schedules and supervises on-site service calls with service providers and vendors
• Monitors local server hardware and backup systems and perform basic server backup routines as needed
• Provides ad hoc support for ancillary office equipment (i.e., copier jams, fax machines, etc.)
• Assists with Help Desk calls and tickets as needed
• May assume a team lead role assisting the Manager , Regional IT Support with project management of special projects
• Bachelor’s Degree and 4 years related experience; or equivalent combination of education and experience(NOTE: A bachelors level degree is equivalent to 6 years of directly related experience)
• Demonstrated knowledge of Active Directory
• Demonstrated customer-focused “self-starter” with the ability to work both independently and on a team, with minimal supervision
• Demonstrated written, verbal and interpersonal skills
• Demonstrated professional demeanor, strong customer relations skills
• Demonstrated aptitude for understanding and troubleshooting technical problems
• Demonstrated competency in Microsoft Windows and Office Suites
• Demonstrated ability to prioritize and perform a variety of concurrent tasks with minimal direction
• Demonstrated ability to effectively and clearly deliver information to a range of audiences
• Demonstrated ability to multi-task and effectively manage workload and make wise use of time
• Demonstrated ability to routinely lift equipment up to 45lbs
• Able to travel to satellite offices for ITS support needs

IT Support Specialist Contractor, Six Months Resume Examples & Samples

• Provide excellent user experience to 3DS employees needing IT support
• Troubleshoot issues coming from Helpdesk primary qualification
• Ensure incident resolution based on SLA for hardware or systems on corporate personal IT work environments
• Ensure troubleshooting and resolution for local and remote users
• Propose and administrate additional service for End user (loan fleet management, secure storage management
• Provide support for software installations
• Manage urgency and prioritize tickets, understand and follow up on escalations
• Engage with other teams for more complex requests
• Writing Knowledge Base articles
• Ability to work with remote and virtual teams and users
• Fluency in French, Spanish, or Portuguese is highly desired
• One additional language other than English, such as (but not limited to), German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc
• 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law

IT Support Specialist, Tech Lead Resume Examples & Samples

• Independently, oversees DevOps projects, provides technical support, and facilitates completion of Batch, Environment reloads, and DevOps system Availability
• Reviews assigned change requests and configures a standard operational solutions. Partners with developers to select solutions that meet business requirements while maintaining data center standards
• Communicate and coordinate with internal team members such as Development, QA, BA, and PM related to Lower Environment Status and Projects
• Coordinate testing to DevOps projects
• Ensures Non Production Environment SLAs are met. Monitors all Lower Environment Availability and Troubleshoots issues as required and escalates as necessary
• Requests software fixes and enhancements from application developers as necessary
• Monitors and tracks automated batch processing and file transfers. Creates and maintains documentation. Troubleshoots and corrects problems with existing automation and procedures
• Ability to handle batch cycles for multiple test regions for multiple applications
• Analyze and Recover failed batch processes and scheduling issues as required
• Ability to run Mainframe and SQL backup and restore processes and to restart various services in Windows
• Ensure successful file copies and/or transfers between systems
• Assist less experienced team members, review their work, and assist in problem resolution as necessary
• Associates degree in Computer Science, IT or a related field or equivalent work experience
• 7 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience
• Strong Knowledge of Enterprise Application and Business-to-Business Integration
• Working knowledge of OS/390/zOS, TSO/ISPF and JCL
• Working knowledge of CA-7, CA-Autosys, or other similar scheduling software
• Effective analytical, communication, interpersonal and problem-solving skills
• Good understanding of Mainframe and Windows platforms
• Proficiency using Microsoft Office software products
• No management experience is required
• 5% travel required
• To serve as a representative of the Technical Services Group to the customer
• Meet the needs of the customer while maintaining the security and standards of Fiserv
• Join an established team of professionals
• Opportunity to learn different areas of current information technology
• Provide 1st level support for Fiserv Employees
• Log Service Requests into the Helpdesk Ticketing System
• Route Service Requests as needed to appropriate personnel
• Report to management unresolved issues
• Education High School Diploma or GED
• Minimum # years’ experience required Six Months to 2 Years
• Type of work experience required Technical Customer Contact and Support
• Supervisory/Management experience required None
• Education AS Technical Degree
• Certifications A+ Certification; ITIL Foundation Certification
• Experience 3+ Years
• Experience in supporting a Microsoft Windows (Server/Workstation) environment
• Experience in administration of Microsoft Active Directory Users and Groups
• Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration
• Experience with MS Outlook support and basic administration
• Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences
• Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems
• Ability to properly document troubleshooting steps and processes in an appropriate fashion
• 2-3 Years Experience in a technical customer contact environment
• A+ Certification Preferred
• Bachelor's Degree in Computer Science/Information Technology
• Certifications in Microsoft/Cisco/VMware technologies are preferable
• Excellent interpersonal skills are required for daily customer contact
• Familiarity with IT Infrastructure technologies/standards such as client and server operating systems, Layer2 and 3 network devices, network cabling specifications
• Experience with a broad set of IT technologies, preferably from a highly technical and highly regulated industry (manufacturing, energy, automation)
• 2-3 years or more experience in an IT service delivery position with a particular emphasis on the installation, configuration, monitoring and maintenance of computer systems and networks
• Service management and support experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
• Working knowledge of the SDLC methodology and various regulatory requirements relating to IT infrastructure is preferred

IT Support Specialist Supervisor Resume Examples & Samples

• Min 5 years of information technology experience, including 3 years of experience working directly with PC hardware, software and managing teams
• Knowledge of Microsoft technologies in the enterprise space
• Basic understanding of ITIL
• Knowledge of Service Desk tools and processes
• Demonstrated ability to self-motivate and be flexible within a fast-paced environment
• Hands on, team player with a proactive bias and optimistic outlook

Senior IT Support Specialist Resume Examples & Samples

• At least 3 years of IT support experience of increasing complexity and challenge
• Experience using MDM solution – ex. AirWatch
• At least 2 years of support experience within a Tier 2 support group
• Proven experience using, configuring, and troubleshooting Apple MacBook in an enterprise environment
• Extensive knowledge of the following technologies: Microsoft Windows, Microsoft O365, Microsoft Office, VPN and remote access clients, Active Directory, Lenovo laptops, Network Printers, and other peripherals
• Experience using Apple Management software Jamf
• Strong experience supporting off-site conferences
• Project management or project lead experience
• Understanding of PowerShell and ability to create scripts that automate repetitive manual processes
• Understanding of Microsoft Service Desk ticketing system
• Providing level 1&2 local and remote desktop/laptop support in multi-site enterprise environment
• Monitoring, responding to and resolving service tickets and problem reports received through walkups to on-campus helpdesk, phone, email, and ticketing queue system
• Troubleshooting system hardware and software incidents including operating system and software application problems
• Secure Marvell data and equipment upon departure of employees, including physically securing all IT related corporate property, data backup via EnCase system
• Process new hire on-boarding and termination off-boarding process
• Work with Service Desk Manager to create and document internal standards for IT knowledgebase, system configuration, including hardware and software
• Participate in team projects and collaborate with other functional teams
• Excellent communication skills and telephone manner
• Excellent organizational skills and Incident Management experience
• Strong problem solving and research skills
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2007/2013/20xx
• Some knowledge of Mac OS and Linux/Unix
• You need to be a self-motivated achiever who gains satisfaction from providing excellent customer service
• ITIL Knowledge is desirable
• Ability to follow team policies, processes and procedures
• Ability to lift or move up to 50-lbs equipment if needed
• Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users
• Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary
• Performing preventative maintenance services through field visits and remote access
• Providing after hours support through on-call rotation process
• Ensuring restaurants and regional users are completely satisfied with support services
• Training restaurant and regional users on basic use of hardware and software
• Installing IT systems at new restaurants and remodels
• Attending new restaurant openings
• Strong customer service, organization, and communication skills
• Strong process management skills
• Ability to understand software, hardware, telephony and connectivity
• Ability to acquire data
• Ability to focus on objectives while being detail-oriented
• Two (2) years experience with IT support responsibilities
• Experience in supporting multi-site restaurants and/or supporting or deploying Point of Sale systems preferred
• Issue management and facilitation experience preferred
• Three (3) years of experience with Information Technology hardware and software support
• Manage all procurement of laptops, desktops, iPads, iPhones and end user accessories
• Manage the setup and configuration of all end user devices including the operating systems, essential system software such as Microsoft Office, virus protection etc
• Standardize the configuration for all hardware and software for end user devices
• Manage and evolve a standard for all end user devices
• Provide end user support to our internal users via email, phone and with various support tools. Many end users are sales driven and will need non-technical explanations of technical issues
• Create, change, and delete user accounts in Active Directory per request for on boarding and off boarding employees
• Management of Office 365 hosted Microsoft Exchange for employee setups
• Work directly with Human Capital as part of the employee on boarding team
• Manage vendor relationships for hardware, software and cellular services, optimize the relationships to minimize cost
• Onsite support in our corporate headquarters for executive management and senior management
• Acts as on site resource for central IT to interface with as needed to solve infrastructure issues with servers, network and phone systems
• 1-2 years experience system administration experience in a 100-400+ user environment or for a managed service provider of clients to that scale
• Hardware technical knowledge of laptops, iPads and iPhones required
• Hands on ability to upgrade memory and disks (HD, SSD) for laptops and desktops required
• Detailed technical knowledge in Windows, OSX and iOS required
• Experience dealing with users from a help desk required. Very strong interpersonal skills
• Must be able to handle an environment that requires multi-tasking, switching between low level technical hardware tasks to high level planning with different departments on a day to day basis
• IT experience within a regulated environment (Public company, financial, etc.) desired
• Experience with Office 365 and SharePoint highly desired
• Associate (2 – year) or Bachelor (4-year) degree, with a technical major or equivalent desired but experience and strong aptitude will be looked at favorably
• Monitor and Follow up the open tickets and ensure they are close on time and meet client expectation
• Self-assigning tickets in queue and help on assigning tickets to an appropriate team member
• Monitoring daily tasks whether they are running properly, both manually by team members or automatic scripts
• Keep up to date calls/projects information, plan, schedule, and status with Team Leader
• Ensure the team processes keep aligning and consistency with ISO 27001:2013
• Managing, Diagnosing and Troubleshooting Virtual Desktop Infrastructure with VMware View Horizontal
• Performing upgrades/patches of the system and application to new release levels following as the client requirement
• Diagnosing and troubleshooting hardware, O/S, software, and service issues
• Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates
• Following Hardware Inventory Management procedure and ensure 100% of accuracy
• Proactively monitoring the system's health, and ensure high availability of services
• Consulting with users to diagnoses and resolves problems on multiple software or hardware programs
• Bachelor Degree in Computer Science, Computer Engineering or equivalent required
• 3-5 years working experience in Enterprise Desktop Infrastructure
• Experience in virtual desktop infrastructure (VDI) environment is advantage
• Provides ongoing technical support to House Member Offices using a variety of House approved systems and software. Support will include but not be limited to installation, configuration and troubleshooting
• Provides remote support via phone, Live Chat and Remote Desktop connectivity
• Act as an advocate for the Member offices in the resolution of any and all computer-related problems or issues with a focus on prompt resolution
• Provides hardware imaging, software installation and set-up support
• Provides mobile device support
• Records and documents troubleshooting steps in the knowledge management system
• Maintains a high degree of technical knowledge in order to act as a subject matter expert for solving user problems that require an advanced level of support
• Must have the ability to work independently, proactively and within a team environment
• Must have the ability to participate in strenuous activities and lift a minimum of 25 lbs
• Performs other official duties as assigned
• Managing Active Directory, system security control, & hardening
• Installing, Managing, and Configuration Virtualization system for example: VMware Vsphere, & HyperV
• Diagnosing and troubleshooting hardware, O/S, software, and service issues on Wintel
• Tuning up the system’s performance for the best efficiency of the service
• Managing & Maintaining Commvault Backup System to ensure daily backup succession
• 3-5 years working experience in Windows Server Infrastructure and administrator on Windows Server 2008, 2012, & 2016
• Experience in virtualization environment such as VMWARE vSphere, View Horizontal, is advantage
• Trouble ticket investigations, root cause analysis, resolution, implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment
• Supporting a complex DNS/DHCP/IPAM environment, incident resolution, providing subject matter expertise to other team members
• Driving improvements and ensuring the highest degree of resilience and top tier support
• Must be able to take ownership of issues and drive through to resolution across a complex, global enterprise environment
• Must have strong understanding of internetworking technology principles with demonstrated expertise in IPV4/IPV6, DNS/DHCP, BIND
• Experience with Infoblox is preferred and QIP a plus (or other platform), strong knowledge of scripting in shell & Perl
• Configuration, Support and Problem Resolution for DNS, IPAM and DHCP
• Interact with outsourced and network vendors to resolve issues
• Follow ITIL process (Change management, configuration management and Root Cause Analysis)
• Work with business units to resolve production DNS, IPAM, DHCP issues
• Ability to Multi-task
• Ability to be on call for after-hours support
• 3-6 years of deep technical experience working on IPAM environments
• High degree of experience in the day to day configuration and Sr. level troubleshooting of IPAM DHCP, DNS, and DDNS
• High understanding of scripting (Perl, Shell, Korn, Bash)
• Experience with DNS platforms (QIP, BIND, Infoblox, Bluecat)
• Experience analyzing DNS Caches (configurations, tuning) and analyzing "time to live" for optimal browsing performance
• Experience analyzing TC dumps (packet analyzer that runs under the Linux command line and allows the user to intercept and display TCP/IP)
• Network Protocol experience in DNS/DHCP and IP Management application support
• Experience in installing, configuring, and troubleshooting IPAM/DHCP/DNS suite of products in a large distributed environment
• Knowledge of creating & modifying DNS zone files manually (forward and reverse zones)
• Knowledge and Experience in forecasting IP Address capacity requirements in every type of end user accessible network
• Knowledge and Experience in managing IP Address dynamics in a large enterprise environment
• Experience in monitoring address utilization to manage capacity of IP Address space
• Experience with IPv6
• Experience working across multiple disciplines (Servers, Desktop, LAN, WAN)
• Experience working in a fast paced environment and be on call for after-hours issues as needed
• Excellent communication skills in English
• ISC DNS Certification preferred, CCNP is a plus
• Manage the inventory tracking of all computing devices used by Top Management and Pas
• Coordinate all computing devices purchases for Top Management and Pas
• Constant look-up and evaluate new computing devices or latest IT gadgets for Top Management
• Assist team with other duties required to maintain the Top Management Support operations smoothly
• Expert on knowledge tools, client management tools, mobileiron and remote control software to help resolve at least 90% of incidents reported by Singtel Senior Management
• Needs to quickly diagnose triage issues and deliver a high level of Top Management service
• End to end ownership to work across service partners or other deep-level support to ensure Top Management incident is been resolved promptly
• Frequently lookup for any methods and procedures that could help to drive up the productivity and efficiency in Top Management Support operations
• Top Management support reporting and data analysis to identify improvement areas, partnering with service owner on continuous service improvement
• Supervisory role on Top Management Support outsourced contract staffs that involves
• Experience in systems support and operations, including LAN administration, PC and User support
• Excellent problem solving and communications skills
• Specific experience is required in one or more of the following areas: Hardware (Intel-based equipment),
• Software (PC based operating systems and applications); Networks (Windows), and others
• Familiar with standard IP-based networking topologies, networking hardware and exposure to network standards, and network protocols
• Fluent English
• Perform other duties as assigned
• Strong knowledge of WebEx, and Cisco Unified Communications Manager
• 3 years minimum experience in IT call center environment
• 3 years minimum experience with Microsoft Windows and Office
• 3 years minimum experience supporting Mobile devices IOS, Android, Blackberry
• 2 years minimum experience with MAC OS
• 2 years minimum experience supporting clients using remote access software
• 2 years minimum experience supporting remote connectivity (VPN)
• Related IT certifications preferred but not required
• Related College degree preferred but not required
• Support of production LAN/WAN firewall environment
• Apply global information security office network access standards and security zone standards to build firewall rule policies in respect of production support and change requests
• Work as a key member of Network Support team with broad knowledge of currently supported firewall and VPN technologies
• Support of firewalls to support functions like Partner Site to Site VPN connections, application deployments, lab separation and internet egress
• Supports the firewall infrastructure. Be engaged with engineering for project related work or needed changes to environment as needed
• Provide Level 3 support for Operations during business-critical incidents requiring knowledge of incident management, change management, troubleshooting methods & tools, log review, monitoring, alerting & reporting. This will include interfacing with Data Center Operations teams when end to end client server troubleshooting is required
• Strong skills in technical documentation
• Experience in editing/maintain technical documentation, ability to read and interpret network diagrams and knowledge of trouble ticketing
• Demonstrate an understanding of role of firewall in different situations including application delivery, lab separation and internet egress
• Strong knowledge of the operation of Juniper Netscreen/SRX, Cisco ASA/Firepower/FTD, Juniper/Pulse Secure VPN and their limitations and deployment scenarios,
• Experience in using sniffers and packet captures to resolve production issues
• Demonstrated expertise of networking knowledge including a thorough understanding of the OSI model through TCP/IP layers 2 through 7
• Strong understanding of Juniper Network and Security Manager NSM, JunOS Space, Cisco ASDM, CSM for delivery of uniform global policies across multiple firewalls for security and policy management including device configuration
• Understand how business application requirements drive Firewall policy and rule sets
• Ability to work with business requestors to translate business requirement, match against security polices and convert into firewall rule sets
• Good understanding of ACL’s and when they would be deployed to compliment or in place of firewalls
• Familiarity with Juniper VPN technologies including Netconnect and JunOS Pulse client deployments, SA-6500 and MAG-4610 platforms, clustering of those technologies as well as proxy of authentication to external systems e.g. RADIUS and LDAP/AD is a plus
• Any exposure to Checkpoint, Cisco ISE, F5, Bluecoat, NSPM via Tufin, Skybox, AlgoSec technologies is a big plus
• Vendor security certifications, including CCSA, CCSE, JNCIS, and JNCIA is a plus
• Good spoken and written English, Good Communicator, and comfortable in speaking with Senior Management
• Report status of technology issues through various tools such as Numara, Classroom Status Board, R&R, and other communication tools. Support resolution of Help Tickets for technology requests or incident reports
• Procurement and maintenance of products, supplies and inventory lists, including maintaining PCard transactions/logs for preparation of tech fee proposals and other funding sources
• Provide equipment demonstrations of devices and services including tours of IT/AV enabled spaces. Maintain customer and vendor relationships
• Direct student and temporary employee support of IT/AV enabled spaces

Related Job Titles

IT Support Engineer Resume Samples

IT Support Engineers maintain and monitor the network and computer systems of the company. The job description listed on the IT Support Engineer Resume includes some or all of the following – installing and configuring computer systems, diagnosing hardware and software defects, solving technical issues and application problems, replacing parts, supporting new application roll-outs, setting up user account and password for employees, testing and evaluating new technologies, ensuring safety checks on computer systems, escalating unresolved issues to senior management, managing several open issues simultaneously and ensuring optimal functioning of IT Systems.

Candidates entering to provide tech support should be able to demonstrate the following skills and abilities – technical support expertise, hands-on experience with Windows/ Linux/ Mac OS Environment; solid understanding of computer systems and other tech products; and the ability to provide step-by-step instructions. The qualifications required for this job include a degree in Computer related field with a certification in Linux, Microsoft, Cisco or similar technologies.

• Resume Samples
• IT Support Engineer

IT Support Engineer Resume

Objective : To acquire a position within the field of Information Technology with a company that will allow me to demonstrate my skills, knowledge, and desire to grow as an individual. I am looking to acquire a position with a company that provides the opportunity for further growth and development within the company.

Skills : CCENT And CCNA Certification, Desktop Support, Inventory Management, Citrix, Paladin DesignBase, I-Support Ticketing System, Active Directory, Symantec Ghost/Altiris, PC Mover, McAfee Encryption, Symantec Endpoint

Description :

• Created and managed email distribution lists, managed users and added/removed users to/from email groups, exported/imported pst files using exchange admin center in exchange 2013.
• Created user accounts, edited user account information, reset user passwords and removed access to the network utilizing active directory.
• Enabled forwarding of user emails to the desired person using Microsoft Exchange admin center. Managed user mailbox size and increased mailbox size using Microsoft Exchange admin center.
• Removed users from Lync email listing using Microsoft Lync server 2013.
• Peripheral installation/support (LAN/local printers, card readers, scanners, etc. ).
• Rack n stack servers/ switches/storage drives, run cabling (cat5 and fiber), configure ilo, and break/fix servers, storage drives, etc at our qts data center rack space.
• Installed/replaced power supplies, network cards and additional ram in HP and Dell servers.
• Performed break-fix repairs such as hard drives, power supplies, cooling fans, and ram replacement.
• Remotely connect to customers utilizing Lync or TeamViewer to resolve any issues.

IT Support Engineer I Resume

Objective : IT Support Engineer with a year of experience in providing comprehensive technical support to end-users. Successful in installing, configuring applications on Windows operating systems and providing IT technical support. Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with high-quality support.

Skills : SQL, TESTING, ACTIVE DIRECTORY, IIS, INTERNET INFORMATION SERVICES, Implemented automation using Selenium, JIRA and Bugzilla. Created, updated and reviewed Test cases and Test Scenarios. Performed various types of testing throughout Software Testing Life Cycle (STLC) and Bug Life Cycle (BLC).

• Provided 1st line technical support; answering support queries via ticketing tool, phone, and email.
• Maintain a high degree of users service for all support queries and adhere to all service level agreement.
• Respond to inquiries from clients and help them resolve any hardware or software problems.
• Following the evolution of all aspects: documentation and the proper processing of the ticketing operation.
• Appropriate management and timely information on the results occurred depending on the priority issues and impact, providing technical support effectively.
• Answered incoming calls and logged all users questions and issues accurately and efficiently into the ticketing system.
• Work closely with development team and install the development related tools.
• Attend weekly team meeting and update the any open issues and update on any escalation.
• Monitored the alerts generated by the servers and ensure proactive measures are taken to prevent any major hardware failure.
• Log incidents and maintain records of all calls from users using the designated tool.

IT Support Engineer II Resume

Summary : Seeking a position as a Network Administrator or Support helpdesk for all IT needs. Seeking growth opportunities utilizing my technical skills and experience. Working on obtaining my A+ certification currently.

Skills : Technical Planning, User Training, Migrations And Deployment, Help Desk Operations, System Installations/Upgrades, Hardware/Software Testing, Desktop Support, System Integration, Connectivity Maintenance, Experience In POS & Security Surveillance Camera Systems.

• Developed and maintained end-user self-service trouble-shooting reference manual allowing users quick solutions to common issues which resulted in a 25% reduction in service desk requests.
• Modifications, exchange account setup and modification and managed large-scale file shares.
• Handles the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, email, pcs, operating systems, hardware, software, mobile devices, peripherals and office equipment.
• Provides on-site and remote end-user services, including help desk and technical support services.
• Diagnosed and troubleshoot the system and network problems and provide solutions for hardware and software faults.
• Working knowledge of vmware vsphere client including working remotely with desktop and servers.
• Working knowledge of active directory and office 365 account administration, such as creating an account, permissions, resetting passwords or creating group accounts.

Senior IT Support Engineer Resume

Summary : Senior IT Support Specialist with over 15 years experience supporting multi-platform computer software/hardware, networks, servers, and peripherals. Able to communicate effectively with all levels of management and staff. Proficient analytical and logical troubleshooting skills as well as able to assess and recommend solutions that facilitate IT business processes.

Skills : Macintosh Specialist, Google Apps For Enterprise, Office 365 Admin, Atlassian, VOIP Telco.

• As an IT Support Engineer, I helped manage the daily internal helpdesk operations of a fast scaling startup including internal desktop support of all laptops and desktops.
• Responsible for monitoring the active Jira help desk ticketing system and timely resolution of end user issues hardware and software requests. Constantly working on documentation updates and special projects as assigned by the IT manager.
• Supported a user base of 300+ employees both local and in remote locations in the US nationwide including remote offices located in Australia, UK, Poland, and India.
• Ensured employees have the hardware and software they need to be productive while maintaining an environment that is secure. Systems administration for mostly saas applications including new hire on-boarding accounts and hardware provisioning orientation and off-boarding.
• Managed new user onboarding training and off-boarding including accounts creation and security access levels. On average there were 5 to 10 new users being on-boarded during peak growth.
• Setup and configured an in-house Mac OS X caching server to serve all local internal apple and IOS updates that helped cut down on external network chatter freeing up a considerable amount of bandwidth.
• Provide friendly, timely and high quality IT support to our internal and remote team of over 300+ users. Administration of google apps for enterprise for all users including troubleshooting.
• Created, updated and maintained document workflows, user resources, and IT processes. Enforced IT policies including security, email, accounts, passwords, and compliance.

IT Support Engineer Intern Resume

Objective : Seeking a position in Information Technology as Technical Support Engineer, that would best utilize my skills and enthusiasm to make a significant contribution & add value to an organization.

Skills : Created and Configured VLANs, Tunnels, and Trunks Etc. Deployed Windows & UNIX Operating Systems Ghost Images on Multiple Systems Using PXE Boot. Experience with Firewalls (Cisco, Juniper, SRX, ASA) and ACL Configuration. Strong Knowledge Of CIDR / Subnet Masking.

• Responsible for migrating 100s of desktops, laptops, and notebooks to a new domain.
• Replaced computer name with machine serial number and configured domain name and then rebooted the system to verify by login into the domain using tech credentials.
• Setup, configured and verified local and network (hp, canon, zebra) printers.
• Administration of vmware esx and esxi servers on Dell PowerEdge servers.
• Installed, upgraded, replaced routers, switches, patch panels, servers and network cables as needed.
• Troubleshoot and resolved DNS and DHCP issues in Windows and Linux platform.
• Configured and creating/ adding/ removing VLANs, trunks etc on Cisco switches and routers.
• Troubleshoot cat6a (drops) connectivity issue using "fluke" testing tool.
• Configured, tested and verified zebra (200 - 600 dpi) printers using linux production server.
• Created straight and crossover patch cables base on t568a and t568b wiring schemes and tested using "fluke" testing tool.
• Troubleshoot network issues using ping, nslookup, arp, netstat, ipconfig, tracert, cmds etc.
• Assisted floor support, dba team, DHCP team and network architecture engineers.

Objective : To work at a leading company, utilizing my expert knowledge of computer hardware and operating systems to design solutions to specific problems and improve computer performance while continuing to enhance my expertise. I am also extremely eager to continue to learn and to be at all times exposed to new technologies, concepts and solutions.

Skills : Troubleshooting, Technical Support, Microsoft Office, Customer Service, Networking, Remote Desktop, Operating Systems, Android, Mac OS X, Social Media Management

• Providing onsite and remote it support for 6 thousand users at Omnicom group - advertising and marketing holding company on behalf of Hewlett-Packard enterprise.
• Install new/rebuild existing pcs and macs, configure hardware, peripherals, services, settings, directories, storage.
• Perform daily system monitoring verifying the integrity and availability of all hardware.
• Perform installs, moves, adds, and change (iMac) activities, as well as data backup and restorations.
• Use ServiceNow to organize ones tickets queue and for managing incidents and tasks intended for other it departments.
• Organize and coordinate activities associated with installation, deployment, and upgrade of software (windows and osx), hardware, voice/video and network facilities as it relates to the deskside environment.
• Drive resolution of all company technical escalation, including root cause and issue resolution.
• Lead and oversee day-to-day helpdesk operations to exceed customer expectations by delivering quality SLA response times and resolutions.

IT Support Engineer III Resume

Objective : 4+ years of experience in IT industry. Progressive experience in a Network Operation Center (NOC), IT Operations, Helpdesk. Working knowledge of Windows Server, server applications and infrastructure architecture Incident & problem management experience based on ITIL foundations Incident handling, Windows server monitoring, debugging environments to determine root cause. Strong experience in providing 1st/2nd line IT Support Working experience.

Skills : WIN 7, 8, 10. Microsoft Office 2007, 2010, 365, KeyScan, Active Directory, AD Manager, CISCO VPN, Cisco Call Manager, Cisco Unity, Exchange Management, Remedy Force, Premiere, ServiceWise TechExcel, Lenova,

• Maintaining the case tracker on daily basis via incident management tool. Identifying problem investigation, assignment issues, acting as an initial escalation point for day-to-day IT problems.
• Daily coordinate with dealer, reseller and end-user and logistics team. Regular monitoring & follow up for call closure with engineers, dealer, and logistics team.
• Co-coordinating with the onsite tech & leads for getting the issue resolved. Reviews and analysis - reviews on SLA breach cases, reports, critical cases and daily analysis of IT requests.
• Respond to incoming telephone calls and emails assistance from users experiencing problems.Report generation- daily, monthly, engineers productivity, problem cases, change cases.
• Coordinating with the onsite tech & leads for getting the issue resolved.
• Support and resolution experience with windows 7, outlook and connectivity issues.
• Identifies and resolves technical issues and/or researches and recommends effective solutions.
• Ensures a timely resolution and/or escalates non-resolvable issues to higher-level teams. Adheres to departmental standards and ensures appropriate use of information systems Monitors and enforces policies and procedures.

Headline : Computer Science, CompTIA A+, CCNA, MCSE and Red Hat Certified Engineer. 7+ Years of experience with Enterprise level companies in Deskside Support, IT and Analyst. Configured, deployed, maintained and troubleshoot computer, laptops, printers, network, iPhones & iPads, peripherals, and docking stations. Provide support to clients; over the phone, remotely, email, and screenshots and in-person.

Skills : Computer Technician, Networking Administration.

• Highly experienced working on ticketing system Remedy, Service Now, Jira, Cherwell: ITSM ticketing system to record and maintain issues in a timely manner and within the Service Level Agreement (SLA). Provide it hardware, software and networking level 3 support to end users.
• User remedy ticketing system to record, open, close ticket and follow up with user issue.
• Provide support for office 2010, 2013, Office 365 - outlook, powerpoint, word, OneNote, and SharePoint online. Install and configure mail accounts and troubleshoot pst and ost issue.
• Provide support for the active directory – add/delete user and workstations, ou move and update descriptions, reset password, lock/unlock the user account.
• Deploy software with sccm & landesk on the workstation, laptop, and Microsoft Surface.
• Install windows in Lenovo x1 carbon, Dell laptops, Microsoft surface with sccm.
• Provide support for LAN networking, enable/disable ports and test network connectivity.
• Provide access to the user with share drive, box, box sync app, data privilege and map network drives.
• Connect machines with network printers and troubleshoot issues related to printer.
• Deploy McAfee security, encrypt the drive, setup pre-boot login authentication.
• Analyst applications and provide support to submit and accelerate itss ticketing system in SLA.
• Work with fixed and aggressive deadlines and execute tasks in a high-pressure environment.

Summary : Seeking challenges and growth in the technology field that provides me an opportunity to contribute my educational skills, background and abilities for the advancement of company.

Skills : TCP/ IP, Networking, Network Administration, Printers, Switches, Computer Hardware, Computer Repair, Firewalls, Technical Support, IT Project Management, Desktop Support

• Ongoing hardware support - troubleshoot hardware incidents reported for laptop/notebook computers, printers, and scanners.
• Ongoing software support - troubleshoot software incidents, reported regarding operating systems, office applications, configure and deploy computers and mobile devices to end users.
• Answer telephone calls, ensuring that all incidents/queries are recorded and provide the first-time resolution.
• Check incoming information (service calls, e-mails, e-forms, database and other resources) and ensure all incidents are registered.
• Provide a single point of contact for end users to receive support and maintenance within the organizations desktop computing environment.
• Appropriately dispatch service calls, in a timely manner to the corrected groups.
• Provided tier 2 hardware/software support for multiple users (business and technical) to identify correct procedures and solutions in a timely manner.
• Tracking computer equipment warranty and non-warranty status information to ensure equipment still under warranty is serviced only by the vendor.
• Ability to communicate with the customer over the phone involving troubleshooting issues.

Jr. IT Support Engineer Resume

Headline : Working as an IT Support Engineer with experience in analyzing systems and identifying potential issues, Introduction and Integration of new technologies into existing system environment and Proficiency in managing the gamut of functions like routine System Audits, Updating Operating Systems and Configuration changes.

Skills : ESXI Servers, Exchange Server, Network Administration, Printers, Switches, Computer Hardware, Computer Repair, Firewalls.

• Providing support, including procedural documentation and relevant reports. Setting up new users accounts and profiles and dealing with password issues.
• Rapidly establishing a good working relationship with customers and other professionals. Upgradation and maintenance of software based on departments requirement.
• Resolving basic network issues related to port, nic, network driver, tcp/ip and subnet. Troubleshooting user profile and windows login issues with the domain.
• Responsible for the evaluation and recommendation of the new hardware and software.
• Manage day-to-day administration functions utilizing active directory to facilitate password resets, establish email accounts, address log-in issues, manage group access.
• Responsible for account creation for new hires/account lockouts/account disabled for termed users.
• End-user supporting and troubleshooting, upgrading ram, hard disk, modems, scanners, laptops/desktops, and laserjet printers.

Summary : A dedicated and highly energetic person who thrives in pressure situations and can be counted on when the going gets tough; skilled in Network Administration, Network Security, File Servers, Database Servers, and Workstations and other related systems. Proficient in both PC based and Macintosh based systems.

Skills : Active Directory, DNS, Exchange, Help Desk, Cisco, Networking, Dhcp, Scripting, Microsoft Office, Microsoft Windows XP, 7, 10, Technical Support

• Successful management of financial institutions and it infrastructures, managing multiple customers building relationships with customer points of contacts ensuring excelled service delivery.
• Primary interface between customers and it support team; routing and dispatching of customer support request to engineers utilizing connectwise psa.
• Resolves all level 1 & 2 support requests in a timely manner and to customers satisfaction.
• Performs installation of software, hardware, printers onsite and/or remote to customer specifications.
• Troubleshoots/resolves issues with 3rd party vendors including, site specific hardware, specific banking applications, firewall maintenance, and network devices.
• Proactive response of 1,500+ nodes through rmm active monitoring and setting up of self-healing actions to reduce support cost and time.
• Administers and troubleshoots multiple exchange environments ranging from exchange 2003 to exchange 2010.
• Travels to customer sites for projects including hardware setup and/or replacement, setup of new active directory infrastructure.
• Follows best practice and scheduling for patching client infrastructures, both microsoft and 3rd party applications.
• Compiles monthly it oversight reports for each client encompassing enterprise anti-virus management, patch management, rmm remote access, enterprise backup, critical systems (server) monitoring, and help desk ticket summaries.
• Performs customer specific desktop/laptop image build and deployment.

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IT Support Resume Examples

Writing a great it support resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own it support resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the it support job you're after.

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Essential Components for Crafting an Effective IT Support Resume

An IT Support resume is a critical tool for job seekers in the tech industry, serving as a reflection of their technical prowess, problem-solving skills, and customer service abilities. A well-constructed resume can set a candidate apart in a competitive job market, emphasizing their suitability for IT support roles.

Let's explore the key elements that constitute a standout IT Support resume, offering insights into what each section should encompass and tips for making a memorable impression on hiring managers.

Contact Information

At the top of your resume, ensure your contact information is prominent and current. Include your full name, phone number, and a professional email address. Consider adding a LinkedIn profile or professional social media links if they present your qualifications effectively.

While a home address is optional, city and state suffice if included. Accuracy here is non-negotiable, as any errors could lead to missed job opportunities.

• Phone Number
• Email Address
• LinkedIn Profile (Optional)
• Social Media Accounts (Optional)
• Home Address (Optional)

Professional Summary or Objective

This brief section should encapsulate your IT support expertise and career goals. Highlight your technical skills, problem-solving abilities, and customer service experience. Tailor your summary or objective to align with the job description, ensuring it resonates with the hiring manager.

Related: Top IT Support Analyst Resume Objective Examples

Skills and Competencies

Detail your technical skills and competencies, aligning them with the job requirements. Include software and hardware knowledge, troubleshooting expertise, and customer service prowess. Certifications like CompTIA A+ or CCNA can be highlighted here to underscore your qualifications.

Related: IT Support Analyst Skills: Definition and Examples

Work Experience and Achievements

Chronologically list your work history, emphasizing responsibilities and quantifiable achievements. Use action verbs to describe your roles and include any relevant technology and tools you've used. This section should paint a picture of your hands-on experience and successes in IT support.

Certifications and Training

Certifications and ongoing training are vital, showcasing your commitment to professional development. List any relevant certifications, the issuing institutions, and completion dates. Explain how these have enhanced your skills and contributed to your professional growth.

Related: IT Support Analyst Certifications

Education Background

Starting with your highest degree, list your educational credentials, focusing on those pertinent to IT support. Include any specializations, minors, or relevant courses that prepare you for the role. Professional certifications should also be listed in this section.

References or Testimonials

Endorsements from colleagues, supervisors, or clients can significantly bolster your resume. Choose references who can attest to your IT support skills and ensure they are prepared to provide positive feedback. Including direct quotes or commendations can also be a powerful addition.

By meticulously addressing each of these sections, your IT Support resume will not only demonstrate your technical qualifications but also your dedication to the field and your potential as a valuable team member.

Related Resume Examples

• IT Support Analyst
• IT Support Specialist
• IT Operations Manager
• IT Program Manager
• IT Security Engineer
• IT Project Coordinator

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IT Help Desk Support Resume Examples

Writing a resume for an IT Help Desk position can be challenging, especially if you are new to the field. It is important to showcase your technical and analytical skills, as well as your customer service abilities. The most effective resumes will demonstrate your ability to troubleshoot problems and develop solutions, while including key qualifications and certifications. In this blog post, we will be providing a comprehensive guide, along with examples, to help you craft an attention-grabbing resume that will help you land the job of your dreams.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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IT Help Desk Support

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a detail- oriented IT Help Desk Support professional with 5 years of experience in providing excellent customer service, resolving complex technical issues, and configuring and troubleshooting computer systems, software, and hardware. My expertise in IT also extends to problem solving, data analysis, and diagnostics. I am adept at working in a fast- paced environment and am highly organized, with excellent communication and interpersonal skills.

Core Skills :

• Systems and Software Troubleshooting
• Configuration and Maintenance
• Customer Service
• Data Analysis
• Problem Solving
• Diagnostics

Professional Experience :

Help Desk Support, ABC Company, 2015 – Present

• Provide technical support to end- users for hardware and software issues
• Utilize problem- solving and diagnostic skills to resolve issues
• Respond to user inquiries via phone, email, and chat
• Maintain accurate records of customer interactions and system updates
• Configure and troubleshoot computer systems and networks

Help Desk Analyst, XYZ Company, 2013 – 2015

• Provided support to end- users on basic computer systems and software
• Troubleshot and resolved complex technical problems
• Responded to customer requests in a timely manner
• Updated and maintained customer records
• Assisted in maintaining and updating internal help desk documents

Education :

Bachelor of Science in Information Technology, ABC University, 2013

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IT Help Desk Support Resume with No Experience

Recent computer science graduate with a desire to assist customers with technical support related issues. Possesses strong knowledge of computer hardware and software, as well as experience troubleshooting and providing customer service in a customer service role. Eager to apply technical knowledge to help customers with their IT needs and ensure a positive customer experience.

• Proficiency in Windows, Mac OS and Linux operating systems
• Knowledge of computer hardware, software, and networking components
• Ability to install and configure software and hardware
• Excellent troubleshooting and problem- solving skills
• Excellent customer service and listening skills
• Ability to communicate complex technical information in a simple way

Responsibilities

• Provide help desk support to customers with technical issues
• Answer incoming customer calls and emails in a timely and professional manner
• Diagnose computer hardware and software issues and provide solutions
• Troubleshoot customer technical issues and resolve them quickly and efficiently
• Install and configure new hardware and software when needed
• Keep up to date with the latest technologies and best practices in IT support

Experience 0 Years

Level Junior

Education Bachelor’s

IT Help Desk Support Resume with 2 Years of Experience

Highly organized and knowledgeable IT Help Desk Support professional with two years of experience troubleshooting hardware and software issues for a wide range of clients. Possesses the ability to work independently and collaboratively to provide efficient customer service in a timely manner. Skilled in providing technical assistance, installation and configuration of systems, and maintaining system documentation.

• Hardware Troubleshooting
• Software Installation
• System Configuration
• Technical Assistance
• Communication

Responsibilities :

• Provided assistance with hardware and software repairs and installation.
• Assisted customers with technical problems via phone and email.
• Answered user inquiries regarding software, hardware and network operations.
• Provided technical assistance to customers in a courteous and professional manner.
• Offered customer support in the installation and configuration of systems.
• Maintained system documentation and updated technical knowledge.
• Assisted in troubleshooting network and server issues.
• Provided training to users on the use of new software.

Experience 2+ Years

IT Help Desk Support Resume with 5 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 5+ years of experience in the technical support field. Proven track record in troubleshooting complex technical issues and providing effective solutions to meet customer needs. Possessing an in- depth knowledge of computer software, hardware, and networks. Skilled in written and verbal communication in order to build meaningful relationships and deliver exceptional customer service.

• Software/Hardware Troubleshooting
• Technical Support
• Problem- solving
• Computer Languages
• Responded to customer inquiries regarding IT- related problems and provided step- by- step troubleshooting instructions
• Diagnosed and resolved technical hardware and software issues for remote and onsite clients
• Installed and configured computer hardware, software, and related peripherals
• Assisted in the maintenance of computer networks and related computing environments, including systems software, applications software, and all configurations
• Created and maintained IT documentation and procedures
• Monitored and maintained performance of computer systems and networks
• Ensured data integrity and security of computer systems and networks

Experience 5+ Years

Level Senior

IT Help Desk Support Resume with 7 Years of Experience

Highly organized and motivated IT Help Desk Support professional with 7 years of experience providing technical support and leading IT projects. Possesses a comprehensive knowledge of computer hardware, software, and network systems. Expert in troubleshooting and providing user- friendly solutions. Skilled in customer service and working in a team environment.

• Network Administration
• Troubleshooting
• Hardware & Software Design
• Technical Documentation
• User Support & Training
• Provided technical support and assistance to customers, staff, and administrators
• Installed, configured and tested hardware, software, and networks
• Performed system backups, maintenance and upgrades
• Diagnosed and resolved hardware, software and network related issues
• Provided basic training to staff and administrators
• Set up user accounts and connected users to networks
• Maintained detailed records of hardware and software installations and upgrades
• Monitored and optimized system performance and security
• Assisted with the implementation of IT policies and procedures

Experience 7+ Years

IT Help Desk Support Resume with 10 Years of Experience

IT Help Desk Support professional with 10+ years of experience in providing direct technical assistance to customers, troubleshooting technical and system issues, and performing system maintenance and upgrades. Proven ability to understand customer issues and provide resolutions quickly and efficiently. Experienced in using the latest diagnostic tools, remote desktop support, and ticket tracking systems. Thrives in a fast- paced environment, working under pressure to meet customer service and satisfaction goals.

• Troubleshooting/Problem Solving
• Software/Hardware Installation and Upgrades
• Diagnostics and System Maintenance
• Remote Desktop Support
• Ticket Tracking Systems
• Data Backup and Recovery
• Software/Hardware Support
• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Managed and resolved customer service problems, reported to management and documented resolutions.
• Answered customer inquiries via phone, email, and chat.
• Ensured customer satisfaction by providing customers with the necessary tools to resolve their issues.
• Performed remote troubleshooting and system maintenance and upgrades.
• Used the latest diagnostic tools, remote desktop support, and ticket tracking systems to resolve customer service issues.
• Provided guidance and instructions to customers on the use of hardware, software, and network systems.
• Assisted in the installation, configuration, and maintenance of computer hardware, software, and network systems.
• Provided technical advice and support to customers in areas including networking, data backup and recovery, and software/hardware support.

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Help Desk Support Resume with 15 Years of Experience

Highly experienced IT Help Desk Support professional with 15 years of providing support for customers and resolving technical issues. Excellent customer service and communication skills, paired with extensive knowledge in Windows, Linux, and Mac OS systems. Proven track record of success in resolving a wide range of technical issues, troubleshooting software and hardware problems, and providing training and support to end- users.

• System Diagnostics
• System Administration
• Computer Security
• Windows/Linux/Mac OS
• Troubleshoot and resolve technical issues for customers
• Consult with customers to diagnose and troubleshoot computer- related problems
• Respond to customer inquiries and provide assistance in resolving technical issues
• Configure and install hardware and software systems
• Install and configure operating systems, patches, and updates
• Monitor system performance and security
• Train end- users on the use of software applications
• Maintain accurate documentation of technical issues, resolutions, and customer service logs
• Develop and implement technical policies, procedures, and best practices.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Help Desk Support resume?

A IT Help Desk Support position requires technical skills, problem solving abilities and excellent customer service. Therefore, it is important for a candidate to showcase these qualifications in their resume. Here are some suggested items to include on a IT Help Desk Support resume.

• Experience working with computers and technology
• Software and hardware troubleshooting skills
• Proficiency in customer service
• Experience providing remote and in-person problem solving support
• Knowledge of computer networks and system administration
• Ability to work in a fast-paced environment
• Ability to manage multiple tasks and prioritize accordingly
• Excellent communication skills
• Ability to quickly learn and adapt to new technologies

What is a good summary for a IT Help Desk Support resume?

A good summary for an IT Help Desk Support resume should highlight the job candidate’s technical knowledge, customer service experience, and problem-solving skills. The summary should also mention any certifications or other qualifications that make the individual a good fit for the role. Ultimately, a good summary should demonstrate the candidate’s expertise in troubleshooting, diagnosing, and resolving technical issues, as well as their ability to interact with customers in a friendly and professional manner.

What is a good objective for a IT Help Desk Support resume?

A good IT Help Desk Support resume objective should succinctly showcase your technical skills and knowledge, as well as your ability to provide customer service. When writing your objective, focus on the qualities that make you an ideal candidate for the position and keep it short and to the point.

Here are some points to include in your objective for an IT Help Desk Support resume:

• Experienced in troubleshooting and resolving IT hardware, software, and network issues
• Dedicated to providing effective customer service and support
• Ability to diagnose and troubleshoot technical issues and problems quickly and accurately
• Proficient in the use of various IT support tools and software
• Knowledgeable in the installation of new hardware and software
• Proven ability to maintain user accounts, passwords, network security, and data integrity
• Excellent communication and interpersonal skills

How do you list IT Help Desk Support skills on a resume?

When applying for an IT Help Desk Support position, it is important to highlight your technical skills and knowledge in the field. Your resume should be tailored to the job you are applying for, and should include your qualifications, experience, and skills. Here are some tips on how to list IT Help Desk Support skills on your resume.

• Include a summary of your qualifications. This should be a brief overview of your experience and qualifications relevant to IT Help Desk Support.
• Include a section featuring your technical knowledge and proficiency. Here you should list any certifications, programming languages, and other technical skills you possess that are relevant to the job.
• Detail any past experience related to IT Help Desk Support. Include examples of tasks you have completed, such as troubleshooting hardware/software issues or providing technical support to customers.
• Highlight any customer service or communication skills that are related to the job. This could include skills in active listening, problem-solving, and conflict resolution.
• Mention any relevant specializations or areas of expertise. For example, you may be specialized in network administration or cloud computing.

By showcasing your qualifications, experience, and skills, you can create a resume that will make you stand out in your job search.

What skills should I put on my resume for IT Help Desk Support?

If you’re looking to get into a career in IT Help Desk Support, then you’ll need to make sure that your resume has all the right skills. You should include keywords relevant to the position such as problem-solving, customer service, and technical support. Here are some of the most important skills to include on your resume when applying for an IT Help Desk Support job:

• Excellent problem-solving skills: As an IT Help Desk Support professional, you’ll need to be able to quickly identify and solve technical problems. You should demonstrate your ability to diagnose issues and provide solutions.
• Excellent customer service: You should be able to provide excellent customer service to your clients. This means being able to understand their issues and providing them with helpful and friendly advice.
• Knowledge of software and hardware: You should have a good understanding of software and hardware, as well as the ability to troubleshoot common issues.
• Good communication skills: You should be able to communicate clearly with clients both verbally and in writing. This includes being able to explain technical terms and instructions in a way that is easy to understand.
• Ability to work independently: You should be able to work independently and efficiently, without needing to be constantly supervised.
• Patience and persistence: You should have the patience to be able to work with clients who may not be as tech-savvy as you are. You should also have the persistence to keep trying different solutions until you find the right one.

By showing potential employers that you have these skills, you’ll be able to demonstrate that you’re well-suited to a career in IT Help Desk Support.

Key takeaways for an IT Help Desk Support resume

When writing a resume for an IT Help Desk Support role, there are a few key takeaways to keep in mind.

First, highlight any technical skills you have that are relevant to the role. Employers will want to know that you have a good understanding of the tools and software used in an IT Help Desk Support role, so make sure to include any certifications or qualifications you may have.

Second, emphasize your customer service skills. Any employer hiring for an IT Help Desk Support role will be looking for someone who is able to communicate effectively with clients and address their concerns in a professional manner. Make sure to highlight any customer service experience you have had in the past, as well as any communication or problem-solving skills.

Third, highlight any experience you have with troubleshooting. Employers will want to know that you are able to quickly identify and resolve technical issues, so make sure to include any experience you have with troubleshooting.

Finally, make sure to emphasize any experience you have with training users. Employers will be looking for someone who is able to effectively train users on the various tools and software used in an IT Help Desk Support role, so make sure to include any experience you have with training users.

By keeping these key takeaways in mind while writing your resume, you will be sure to make a great first impression when applying for an IT Help Desk Support role.

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It specialist resume summary examples.

Approved by hiring managers, here are proven resume summary examples you can use on your IT Specialist resume. Learn what real hiring managers want to see on your resume, and when to use which.

• IT Specialist
• Entry-Level IT Specialist
• IT Specialist - Database Management
• IT Specialist - Network Administration
• IT Specialist - Project Management
• IT Specialist - Security Focus
• IT Specialist - Software Development
• IT Specialist - Systems Analysis
• IT Specialist - Technical Support
• Senior IT Specialist
• IT Specialist resume templates
• Similar summary examples

IT Specialist Resume Summary Example

Displaying management skills.

When you highlight that you've 'Managed network infrastructure for a Fortune 500 company', you are projecting an image of responsibility and competence. It suggests you're able to handle high-pressure environments with multiple stakeholders—traits employers in the IT industry highly value.

Quantifying achievements

'99.9% uptime over a 5-year period' is a concrete measure of success. Not only does it show that you're reliable, but it allows potential employers to visualize the kind of results they can expect if they hire you.

Highlighting specialized skills

'Implemented cybersecurity measures' is a key skill area in today's digital world. By specifically mentioning this, you're showing that you can protect the company's digital assets—a crucial need in any industry.

Showcasing leadership

Leading teams of 10-15 network engineers is no small task. This showcases your people management skills and your ability to guide a team towards a common goal.

Demonstrating initiative

'Recognized for introducing automated processes' tells employers you're not just a follower, but an innovator who's always looking for ways to improve efficiency and productivity.

Entry-Level IT Specialist Resume Summary Example

Academic excellence.

'Graduated top of class' signals your dedication and ability to grasp complex concepts, which is an asset in the ever-evolving field of IT.

Demonstrating practical experience

'Interned at a renowned tech company' shows you have hands-on experience in the field, which can help you hit the ground running in a new role.

Highlighting project experience

'Managing small-scale network upgrades' is a practical way to show your project management skills, even if you're just starting out in your career.

Showcasing certifications

'Certified in various programming languages and network technologies' shows you have the necessary technical skills and are committed to staying updated in your field.

Commitment to learning

'Dedicated to continuous learning' signals a growth mindset, an important trait in the dynamic IT industry.

Crafting the perfect resume is a science. Our tool uses data from thousands of successful resumes in your industry to help you optimize yours. Get an instant score and find out how to make your resume stand out to hiring managers.

IT Specialist - Database Management Resume Summary Example

Highlight your technical expertise.

'Managed and optimized databases' is a phrase that immediately showcases your technical expertise. It tells recruiters that you're hands-on and can manage critical IT components such as databases. This gives them confidence in your technical abilities.

Quantify your achievements

'Increasing data retrieval speed by 40%' is a powerful statement that quantifies your achievements. This provides tangible proof of your abilities and the impact you can have on a company's operations. Use hard numbers whenever possible to make your achievements more compelling.

Demonstrate proactive solutions

'Implemented a new data backup strategy' is an excellent phrase that shows your proactive approach to problem solving. It demonstrates that you take the initiative to implement solutions that enhance efficiency and productivity.

Show your compliance knowledge

'Experience in managing sensitive patient data in compliance with HIPAA' is a compelling statement that signifies your understanding of compliance regulations. This is crucial in industries dealing with sensitive data and can set you apart from other candidates.

Demonstrate your ability to multitask

'Worked in a fast-paced environment, handling multiple projects simultaneously' is a strong statement that demonstrates your multitasking skills. This is particularly important in IT roles, where juggling multiple tasks is often the norm.

IT Specialist - Network Administration Resume Summary Example

Demonstrating network management skills.

'Managed network systems' shows your skills and experience in maintaining complex network infrastructures, a key aspect of IT operations.

Supporting large user bases

'Supporting over 10,000 users' highlights your ability to work in high-pressure situations, where downtime can have significant impacts.

Improving system efficiency

'Implemented a new network architecture that improved bandwidth usage by 50%' gives a strong, quantifiable indicator of your ability to improve system performance.

Leading diverse teams

'Experience in managing diverse teams' shows your ability to lead diverse groups, an important skill in today's diverse workforce.

Recognized for troubleshooting skills

Being 'Recognized for troubleshooting skills and quick response to IT incidents' is a strong selling point, showing your ability to react quickly and efficiently to IT emergencies.

IT Specialist - Project Management Resume Summary Example

Success in project execution.

'Led the successful transition' shows that you can execute complex projects successfully, a key attribute for any project management role.

Meeting deadlines

'Completing the project 2 months ahead of schedule' not only shows your ability to meet deadlines but also your efficiency in delivering projects.

Certified expertise

'PMP certified with a strong background in Agile methodologies' shows your commitment to professional development and your deep understanding of project management principles.

Managing global teams

This sentence shows your ability to work with diverse groups and handle the challenges of different time zones—an increasingly important skill in today's globalized world.

Experience across sectors

'Experience spans tech startups and established corporations' shows that you can adapt to different corporate cultures and work environments, making you a versatile candidate.

IT Specialist - Security Focus Resume Summary Example

Highlighting policy creation and enforcement.

'Designed and enforced IT security policies' indicates your ability to create and implement crucial security protocols, demonstrating both initiative and strategic thinking.

Quantifying security improvements

'Reducing security incidents by 80%' gives a solid, quantifiable measure of the impact of your work, a powerful way to showcase your effectiveness.

'Certified in advanced cybersecurity methodologies' not only shows your dedication to learning, but also your specific expertise in a highly sought-after area of IT.

Communicating with senior-level executives

'Worked closely with C-Suite executives' demonstrates your ability to communicate effectively with higher-ups and align IT security with broader business goals—often a strategic requirement in IT roles.

Highlighting industry diversity

'Experience spans banking, healthcare, and e-commerce industries' stresses your versatility and adaptability, traits that can make you a valuable asset for companies in various industries.

IT Specialist - Software Development Resume Summary Example

Highlight your leadership skills.

'Led software development projects' immediately paints a picture of you as a leader. This indicates that you can manage teams, guide projects, and deliver results — all essential traits in a potential hire for higher-level IT roles.

Quantify your success

'Delivering innovative solutions that increased user engagement by 50%' is a powerful way to quantify your success. By stating a specific impact you've had, you're providing concrete proof of your skills and effectiveness.

Showcase technical proficiency

'Strong background in various programming languages' is an excellent way to showcase your technical proficiency. This type of specificity is helpful to recruiters, as it clarifies your skills and makes it easier to match you with the right job opportunities.

Demonstrate your broad experience

'Experience spans software development, testing, and deployment' gives recruiters a quick snapshot of your broad experience. This shows you're capable of handling various aspects of software development, making you a versatile hire.

Highlight soft skills

'Recognized for creativity and problem-solving skills' adds a human element to your resume. While technical skills are important, equally crucial are soft skills like creativity and problem-solving. These tell recruiters that you're not just proficient in your job, but you're also a creative thinker and a competent problem solver.

IT Specialist - Systems Analysis Resume Summary Example

Show concrete achievements.

Arguably, the most powerful part of your resume summary is being able to show concrete achievements. When you state that you 'Analyzed and optimized IT systems', it showcases your ability to take initiative and solve problems. However, the real kicker is when you can show quantifiable results - like 'increasing system performance by 30%'. This is solid proof of your skills in action, providing tangible evidence of your value to potential employers.

Prove your impact

In a resume, numbers speak louder than words. Here, 'increasing system performance by 30%' is a compelling piece of data that provides concrete evidence of your effectiveness. This also plays favorably with Applicant Tracking Systems (ATS), which are designed to pick up on specific, measurable achievements.

Show your approach to problem solving

'Implemented data-driven solutions' tells employers a lot about your approach to problem solving. It shows you use data to guide your decisions, which is a highly sought-after skill in today's data-driven world. It also indicates your ability to use technology to solve problems and create efficiencies.

Emphasize collaboration

'Worked closely with stakeholders' is a crucial phrase that emphasizes your collaborative skills. It shows you're not just a tech whiz, but someone who can work effectively with diverse teams. Recruiters value this as it shows you can understand and cater to the needs of the business, not just the technology.

Showcase your industry experience

'Experience spans supply chain, retail, and manufacturing industries' gives recruiters a quick snapshot of your versatility and adaptability. It shows that you're capable of applying your IT skills across different sectors, making you a flexible and valuable hire.

IT Specialist - Technical Support Resume Summary Example

Highlight customer service skills.

'Provided technical support' is a phrase that immediately communicates your customer service skills. In roles such as Technical Support, this is crucial as it shows your ability to interact effectively with customers, resolving their issues and ensuring satisfaction.

Quantify your efficiency

'Resolving 95% of issues on first contact' is a significant achievement that underscores your efficiency and problem-solving skills. This kind of statistic is impressive to potential employers, who are always looking for ways to improve customer satisfaction and efficiency.

Showcase your proactive approach

'Implemented a new ticketing system' suggests a proactive approach to improving processes and systems. This is attractive to potential employers, who value employees who don't just do their jobs, but also look for ways to make things work better.

Demonstrate your leadership skills

'Managed a team of 20 support agents' immediately identifies you as someone with leadership skills. It shows that you have experience managing a team, a skill that is often crucial for higher-level roles. This could make you a valuable addition to any employer's team.

Showcase your ability to handle pressure

'Experience in managing high-volume customer inquiries and complex technical issues' shows that you can handle pressure and maintain performance even in challenging situations. This demonstrates resilience, a quality that is highly valued in fast-paced IT environments.

Senior IT Specialist Resume Summary Example

Showcasing project management capabilities.

'Oversaw large-scale IT projects' indicates your capability to handle big, complex projects, which is a highly valued skill in the IT industry.

Demonstrating financial savviness

'Delivering 20% under budget' not only shows your ability to manage resources effectively, but it also indicates that you understand the financial aspect of projects.

Highlighting technical expertise

'Implemented cloud-based solutions' is a clear indication of your technical prowess, letting potential employers know you can stay current with emerging technologies.

Advertising leadership achievements

Being 'Awarded for exceptional leadership' gives a strong indication of your leadership style and effectiveness in leading teams.

Managing external stakeholders

'Managed vendor relationships' shows you are skilled in navigating relationships outside of the company, an important aspect of any IT role.

IT Specialist Resume Templates

Maintenance Technician

Quality Engineer

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• International

Donald Trump found guilty of all 34 charges in hush money trial

By CNN's Kara Scannell, Lauren Del Valle and Jeremy Herb in the courthouse

Our live coverage has ended. Follow  the latest news on Donald Trump's guilty verdict or read through the updates below. 

Stormy Daniels' attorney says she was "really emotional" after verdict

From CNN's Kaanita Iyer

Stormy Daniels' attorney Clark Brewster said his client was "really emotional" following former President Donald Trump's guilty verdict in the hush money case.

He told CNN's Kaitlan Collins that Daniels faced the "realization of the finality" and had "a lot of emotions flowing."

Brewster also responded to Trump attorney Todd Blanche saying he'd raise Daniels' testimony in appeal, arguing that "it was straightforward" and "they had an opportunity to cross examine her."

Stormy Daniels' friend said "it's a joyous day" after Trump's guilty verdict

From CNN's Piper Hudspeth Blackburn

Alana Evans, friend of Stormy Daniels and an adult film star told CNN’s Abby Phillip that she — and Daniels — absolutely feels vindicated by Trump’s guilty verdict, calling it a “joyous day.” 

"We were deemed credible, and it's heartwarming in that way because so many people judge us for who we are — our backgrounds — it's something that's thrown in our faces again and again ... it isn't a reflection of who we are as people," Evans said. Evans added that she's "really happy simply because it meant that at the end of the day, it really is a adult film star who is stepping forward and being the person to put that man to the truth."

Here's what happens now that Trump has been convicted in his hush money criminal case

From CNN's Devan Cole

A New York jury  convicting Donald Trump  on 34 felony counts of falsifying business records brought the former president’s weekslong trial to a close but ushered in a new phase of the historic case.

Now in the unique position of being the first former US president convicted of a felony, Trump faces the possibility of a prison sentence or probation for his crimes stemming from a hush money payment scheme he helped facilitate ahead of the 2016 presidential election.

Trump – who is known for mounting lengthy appeals of court rulings against him – has said he will appeal the conviction, which can be done after he is sentenced.

Here’s what to know about the case following Trump’s conviction:

When will Trump be sentenced?

Judge Juan Merchan has set Trump’s sentencing for 10 a.m. ET on July 11. For now, the former president will remain out of prison as he awaits his sentencing. Prosecutors did not ask for Trump to post any bond.

Can Trump appeal his conviction?

Shortly after Trump was convicted, his attorney Todd Blanche asked Merchan for an acquittal of the charges notwithstanding the guilty verdict. The judge rejected the pro forma request.

Can Trump still be elected president?

Nothing in the US Constitution bars a convicted criminal from running for the nation’s highest office, University of California, Los Angeles law professor Richard L. Hasen has consistently said.

“The Constitution contains only limited qualifications for running for office (being at least 35 years old, a natural born citizen, and at least 14 years a resident of the U.S.),” Hasen continued.

Will the conviction cost Trump his right to vote?

Trump is a Florida resident. When it comes to the Manhattan guilty verdict just rendered,  Trump’s right to vote in Florida  in November’s election will depend on whether he is sentenced to a term in prison and if he has finished serving that prison sentence by the time of the election.

Florida’s felon voting prohibitions apply to people with out-of-state convictions. However, if a Floridian’s conviction is out of state, Florida defers to that state’s laws for how felon can regain their voting rights.

Read more on the aftermath of Trump's guilty verdict.

Correction: This post has been updated to reflect when Trump is allowed to file an appeal.

In pictures: Trump convicted in hush money case

For the first time in history, a former US president has been convicted of a felony.

A jury on Thursday found Donald Trump guilty  on 34 charges of falsifying business records. Prosecutors alleged that the former president engaged in a cover-up scheme to hide reimbursement payments made to his former attorney, Michael Cohen, who had paid hush money to adult film star Stormy Daniels to stop her from going public about a past affair with Trump before the 2016 presidential election. Trump has denied the affair.

See more photos from the trial .

Trump is facing 3 other criminal cases while running again for president

From CNN’s Devan Cole, Amy O'Kruk and Curt Merrill 

The hush money criminal case against former President Donald Trump was only one of  four criminal cases  he is juggling while running again for president.

The former president still faces criminal indictments in Georgia, Washington, DC, and Florida. Trump has pleaded not guilty to every charge in these cases. 

Here's a recap of each case: 

• Hush money:  Trump was first indicted in March 2023 by the Manhattan district attorney on state charges related to a hush-money payment to an adult film star in 2016. Prosecutors alleged Trump was part of an illegal conspiracy to  undermine  the integrity of the 2016 election. Further, they alleged he was part of an unlawful plan to suppress negative information, including the $130,000 payment. He was found guilty of all 34 counts on Thursday.
• Classified documents:  Trump was indicted in June 2023 by a federal grand jury in Miami for taking classified national defense documents from the White House after he left office and resisting the government’s attempts to retrieve the materials. The National Archives said in early 2022 that at least 15 boxes of White House records were recovered from the estate, including  some that were classified . The charges were brought by special counsel Jack Smith. However,  Judge Aileen Cannon  has  indefinitely postponed the trial , citing significant issues around classified evidence that would need to be worked out before the federal criminal case goes to a jury.
• Federal election interference:  Smith separately charged the former president last August with four crimes over his efforts to reverse the 2020 election results. The indictment alleges Trump and a co-conspirator "attempted to exploit the violence and chaos at the Capitol by calling lawmakers to convince them ... to delay the certification" of the election. That case is currently on hold  as the Supreme Court  weighs Trump’s claims of presidential immunity in the matter.
• Fulton County:  State prosecutors in Georgia brought a similar election subversion case against Trump and others. An Atlanta-based grand jury on August 14, 2023, indicted Trump and 18 others on state charges stemming from their alleged efforts to overturn the former president’s 2020 electoral defeat. A trial date has not yet been set in that case.

Track the criminal cases  against Trump.

The post was updated with details from Thursday's verdict.

Melania Trump is in New York City, source says

From CNN's Kristen Holmes

Former first lady Melania Trump and her son, Barron Trump, are currently in New York, a source familiar with the matter told CNN. The two were already in New York when the verdict was read earlier Thursday, although it was not immediately clear when they arrived in the city.

Melania Trump did not attend a fundraiser dinner with Trump at a private residence Thursday night in New York City.

She was not seen at court during the trial.

Schumer says “no one is above the law” after Trump verdict

From CNN's Morgan Rimmer

Senate Majority Leader Chuck Schumer posted a brief statement about the verdict in former President Donald Trump's hush money trial on social media. 

"No one is above the law. The verdict speaks for itself," the New York Democrat said. 

Trump attorney Todd Blanche outlines appeal arguments

Donald Trump's attorney Todd Blanche told CNN's Kaitlan Collins Thursday that the former president's legal team plans to argue in its appeal of the verdict that the jury was biased against Trump and the timing of the trial was unfair.

"Every single person on the jury knew Donald Trump as president, as candidate, from 'The Apprentice' so I don't accept that this was a fair place to try President Trump," Blanche said.

He added: "There was so much publicity around the witnesses and around – leading up to the trial that our system of justice isn't supposed to be a system where every person who walks into the courtroom knows about the case."

"The law says a person is entitled to a fair trial in front of a jury of their peers and we just think that because of everything around the lead up this trial, it made it very difficult for the jury to evaluate the evidence kind of independent of what they knew coming in," Blanche said.

Blanche previewed that Trump's legal team will now "vigorously fight" with motions due in a few weeks. And "if that is not successful," the attorney said they will appeal following the sentencing in July.

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