ux case study best

11 Inspiring UX Case Studies That Every Designer Should Study

A UX case study is a sort of detailed overview of a designer's work. They are often part of a UX designer's portfolio and showcase the designer's skill in managing tasks and problems. From a recruiter's perspective, such a UX portfolio shows the skill, insights, knowledge, and talent of the designer.

Therefore, UX case studies play an important role in the recruitment and demand for designers.

What Makes a Powerful Case Study

Building a UX case study includes showing the design process through compelling stories. They will use plain language to demonstrate how they handled key design issues, offering a comprehensive view of their process. Well done case studies often include:

• A  problem statement and solutions with real applications.
• Relevant numbers, data, or testimonials to demonstrate the work and efforts.
• A story that directly connects the problem to the solution.

Any competent UX professional will know that creating a stunning UX case study is about the little details.

11 Best UX Case Studies for Designers

The best way to understand what a good case study looks like is to go over other examples. Each of these UX case study examples shows a designer's insights, basic skills, and other designers' lessons learned through their experience.

1. Promo.com web editor

For this video-creation platform , UX designer Sascha was brought on to revamp v2.0, adding new features that could work alongside the existing UX design. The point was to work on interface details that would help create a user friendly platform, and that users could find simple enough to use.

User personas mapped by the UX designer revealed the most common confusion to be the process of inserting particular features into the video, such as subtitles. The designer's goal, therefore, was to create a platform with improved editor controls.

The designer then used a common text-editor layout to include top and side navigation bars that made it easy to access and implement text editing.

Key Learnings from Promo.com

This case study focuses on addressing a particular problem that customers were currently facing. Its main theme is to show a problem, and how the product designer addressed this problem. Its strength points include:

• clearly highlighting the problem (i.e. inaccessible and limited video-text editor options)
• conduction research to understand the nature of the problem and the kind of solutions customers want
• implementing research insights into the redesign to create a platform that actively served customer needs

2. Productivity tracker app

The main concept behind this UX case study is to address a pre-existing problem through the design of the app. Immediately from the start, the study highlights a common pain point among users: that of a lack of productivity due to device usage.

This UX case study example addressed some of the main problems within existing productivity apps included:a poor UI and UX that made navigation difficult

• a poorly-built information architecture
• limited functions on the mobile application

Key Learnings from the Productivity app case study

The case study highlights the simple design process that was then used to build the app. Wireframes were created, a moldboard developed, and finally, individual pages of the app were designed in line with the initial goals.

3. Postmates Unlimited

This case study clearly identifies the improvements made to the Postmates app in a simple overview before jumping into greater detail. The redesign goal, which it achieved, was to improve the experience and other interface details of the app.

The problems identified included:

• usability that led to high support ticket volume.
• technical app infrastructure issues that prevented scalability.
• lack of efficient product management, such as batching orders.

A UX research course can help understand the kind of research needed for a case study. The app redesign involved bringing couriers in and running usability testing on improvements. The final model, therefore, had input from real users on what worked and what caused issues.

Key Learnings from Postmates

The Postmates redesign works as a great UX case study for the simple way it approaches problem-solving. Following an overview of the work, it addresses the problems faced by users of the app. It then establishes research processes and highlights how changes were made to reduce these issues.

4. TV Guide

Addressing the fragmentation of content across channels, this case study sought to redesign how people consume media. The key problems identified included:

• the overabundance of content across various TV and streaming platforms
• the difficulty in discovering and managing content across all platforms

To deliver on the key goals of content personalization, smart recommendations, and offering cross-platform content search, the design process included conducting interviews, surveys, and checking customer reviews.

The design of TV Guide enables users to get custom recommendations sourced from friends' and family's watchlists.

Key Learnings from TV Guide

Like previous UX design case studies, this one tackled the issue head-on. Describing the research process, it goes into detail regarding the approach used by the UX designers to create the app. It takes readers on a journey, from identifying pain points, to testing solutions, and implementing the final version.

5. The FlexBox Inspector

Designer Victoria discusses how she developed the investigator tool for the Mozilla Firefox browser. Surveys into understanding the problems with the existing CSS Flexbox tool revealed a need for a user-friendly design. Interviews with a senior designer and other designers helped developers understand the features design-focused tools ought to have. A feature analysis revealed what most users look for in such tools.

The final result of the development process was a design that incorporated several new features, including:

• a new layout
• color-coded design
• multiple entry points to make workflow management efficient

Key Learnings from the Flexbox

This UX design case study starts with a clear goal, then addresses multiple user needs. It clearly defines the design process behind each feature developed by the time, and the reasoning for including that feature. To give a complete picture, it also discusses why certain features or processes were excluded.

6. The Current State of Checkouts

This Baymard UX design case study looks into the checkout process in over 70 e-commerce websites. Through competitive analysis, it isolates problem points in the UX design, which, if addressed, could improve the customer's checkout process.

The study found at least 31 common issues that were easily preventable. The study was designed and conducted on a large scale, over 12 years, to incorporate changing design patterns into the review.

Recommendations based on findings include:

• prominent guest checkout option
• simple password requirements
• specific delivery period
• price comparison tool for shipping vs store pickup

Key Learnings from Checkout Case Study

Each identified issue is backed up by data and research to highlight its importance. Further research backs up each recommendation made within the case study, with usability testing to support the idea. As far as UX case studies go, this one provides practical insight into an existing, widely used e-commerce feature, and offers practical solutions.

7. New York Times App

Using a creative illustration website, the designers proposed a landing page feature "Timely" that could counter the problems faced by the NYT app . Its major issues included too much irrelevant content, low usage, and undesirable coverage of content.

The goal behind Timely was to improve user incentives, build long-term loyalty, and encourage reading. Design mapping for the app covered:

• identifying the problem
• understanding audience needs
• creating wireframes
• designing and prototyping

The end result was an app that could help readers get notifications regarding news of interest at convenient moments (at breakfast, before bed). This encouraged interaction and improved readability with short-form articles.

Key Learnings from NYT App

The UX case study proposes a problem solution that works with an existing information architecture, instead adding custom graphics to the mobile app. It leads from a simple problem statement to discuss the project that could address these issues without changing was customers already loved.

UX case studies focused on redesign include the FitBit redesign, which started off by understanding personas and what users expect from a fitness tracker. Developing use cases and personas, Guerilla usability testing was employed to assess pain points.

These pain points were then ranked based on their importance to users and to app performance. They were addressed through:

• Highlighting essential parts and features of the app
• Changing easily missed icons to more recognizable icons
• relabelling tracking options to guide users better to its usage

Key Learnings from Fitbit

While the case study maps user experiences and offers solutions, it does not begin with an intensive research-based approach. The prototype is successful in testing, but problem factors are not identified with research-based statistics, meaning key factors could have been ignored.

9. Rating System UX

The designer behind the rating system UX redesign sought to solve issues with the 5-star rating system. Highlighted issues included:

• the lack of subjective accuracy of a 5-point rating system
• the issue of calculating the average of a zero-star rating
• average ratings are misleading

Better alternatives include:

• 5-star emoticon rating that relates the user experience
• Like/dislike buttons that make approval/disapproval simple

The final design incorporated both these styles to make full use of the rating system.

Key Learnings from Rating System UX

The UX case study stemmed from insight into the limitations of the existing rating system. The new design addressed old issues and incorporated better efficiencies.

The Intuit redesign was focused on making content readable, more engaging, and accessible. Looking into product personalization, the content was found to be lacking aesthetic value, as well as being hard to find. The goal was to create content that was easy to find, clear, and consistent.

The implemented solutions included:

• increased readability with increased body text and header spacing
• table of contents on the sidebar for easier navigation
• visible and prominent search bar
• illustrations and designs for pretty visuals

Key Learnings from Intuit

The Intuit case study approaches the problem from a practical point of view. It begins with isolating problems with the interface, in particular with the content. This is an example of a case study that breaks down problems into broader categories, and solves each problem with a practical solution.

This UX case study about a social platform tackles a commonly-faced problem from existing platforms. It addresses the issue of recognizing non-monetary user engagement, to help creators identify their user base.

The case study addresses the problem statement and establishes the design process (building wireframes and prototypes) as well as conducting user testing. The final result is to develop "Discover" pages, engaging layouts, and animated interactions to increase usability.

Key Learnings from Jambb

The study goes into detail regarding problem identification, then moves on to propose solutions that take into account the perspective of all stakeholders involved. It then explains why each design decision was made, and proves its efficacy through testing and prototyping.

Key Takeaways

Developing good UX case studies examples is as much about the details you include as the ones you leave out. Going over UX courses can give you a better understanding of what your case study should look like. A good case study should provide an overview of the problem, include numbers and statistics, and offer practical solutions that directly address the problem. The above-discussed UX case studies provide a good example of the dos and don'ts of a well-structured UX design case study that should be part of every UX portfolio .

Additional Resources

Check out these resources to learn more about UX case studies:

8 UX Case Studies to Read

UX Design Case Study

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Top 22 Stunning UX Case Studies You Should Know in 2022

An immersive yet well-structured UX case study helps UX professionals show off their design talents in portfolio websites, and let them communicate better with employers, designers and others easily.

However, as a UX designer , how can you write a perfect UX case study to easily get hired or communicate with others better?

Mockplus has handpicked 22 of the best UX design case study examples in 2022 to help you get inspiration, improve your portfolios and make your own things with ease. A step-by-step guideline about how to create a UX case study is also followed.

What is a UX case study?

A UX case study tells the story of how you create a great website or app and, in particular, what you do to improve the UX of the site. UX designers—newbies and experts alike—will often share a case study on a portfolio website as a great way to get hired. Just like sending a resumé. 

So, it is a lot more than just a copy of everything you've done while designing the project. To really showcase your design talent and the breadth of your abilities, you need to make sure the following are all included:

• A full description of your role in the project;
• The biggest challenges you've faced;
• The solutions you've chosen, how you chose them and why;
• How you communicate and collaborate with others; and
• The outcomes and the lessons you’ve learned.  

To this, you should feel free to add any further information that you think would help you stand out from the crowd. 

It is also worth remembering that UX case studies are a good resource for UX design beginners to learn more practical design skills and to gain from the real experience of others in dealing deal with difficult or urgent problems.

22 Best UX case study examp le s you should learn

Whatever stage you’re at and whatever you are writing your case study for, these 22 top examples are bound to inspire you. 

1. Perfect Recipe -UX design for cooking and shopping

Designer s : Marina Yalanska and Vlad Taran

Case Study : Perfect Recipe

This is a mobile application that enables users to search for food recipes and to buy what they need to cook different dishes.

Why d id  we choose this  one?

This case study illustrates the entire UX design process is very simple, plain language. Many aspects of the process are included, along with some really inspirational ideas, such as product personalization, challenges and solutions, animated interactions, and other interface details.

Extra tips :

This example is from the Tubikstudio blog, which is very popular among designers. It regularly shares different branding, UI, and UX case studies. We would strongly recommend that you follow this blog to keep yourself up to date with the latest and most creative case studies.

View details

2. GnO Well Being - Branding, Web Desing & UX

Designer : Marina Yalanska and Olga Zakharyan

Case Study : GnO Well Being

This is a creative illustration website that presents and sells a weighted designer blanket that helps you get a good night’s sleep, the first step to good health and a better life.

Why d id  we choose this ?

This example is so much more than a great UX case study. In addition to the UX design , it gives you insight into many more key design issues, such as the logo, custom graphics, website pages, interactions and so on. There are many ideas here that you could copy for your own projects.

3. Splitwiser - UI/UX case redesign

Designer : Chethan KVS (a Product designer at Unacademy)

Case Study : Splitwise

This is a concept mobile app that enables users to track and split expenses with friends. The designer has also given it another name, "Splitwise." 

Why do we choose this ?

This case study shares the designer's insights into key design decisions, such as why he chose this product, why he decided to redesign the logo, how to improve the onboarding and other pages, how to optimize the user flow, how to balance all pages and functions, how to enhance UX through bottom bars, interactions, gestures, view modes, and more.

Everything is explained using intuitive images, earning it thousands of “likes”. This is a great example that is bound to help you write a stunning case study on redesigning UX.

This comes from a popular media channel called "UX Planet" that regularly posts examples of the best and latest UX case studies from around the world. Another great place to keep you up to speed with the latest UX designs.

4. Deeplyapp.com - UX & visual improvements

Designer : Sladana Kozar

Case Study : Deeplyapp

This is a health and self-care website app that helps users maintain mental well-being with meditations and exercises. This case study talks you through the design process of creating a user-friendly mobile app.

This case study focuses on improvements to the UX and visual features of this mobile app. Many aspects are included to help you understand it better, such as the design background, what to build, UI flow diagram, discoverability design, visual balance, and much more. A full set of app interfaces are presented for you to study as well.

You can also check out its Part 1 post for more details.

5. Talent Envoy - improving the recruitment process 

Designer : Enes Aktaş (Experienced UX designer)

Case Study : Talent Envoy

Talent Envoy is an intelligent job assistant that helps users find their ideal job and get to all the way to signing a contract faster and more easily.

This case study firstly points out the biggest challenges and problems faced by job-seekers—the shortage of US recruitment markets. It then talks to you through the detail of how the designers optimized the recruitment process. You will also find information on the user research process, the UI flowchart design, the related wireframe and Sketch designs, the main page design, and more. 

All the details have clear explanations and they offer a great example of how to use user research to solve problems and improve UI interfaces.

This one comes from another hot media channel called "Muzli" which shares the latest ideas, designs, and interactions about websites or website apps from all over the world. Don’t miss out on this site if you want to stay ahead of the curve. 

6. My Car Parking - UI/UX case study

Designer : Johny Vino (Experienced UX and interaction designer)

Case Study : My Car Parking

This is a mobile app that can help people get parking slots easily even when they travel beyond their normal routes. 

This is a masterclass in how to write a case study that is simple, well-structured, and easy to understand. Many intuitive lists and images are used to explain the design ideas and processes. 

It has received “claps” from over seven and a half thousand people and   is a perfect example of how to write a well-structured and easy-to-understand case study.

7. Parking Finder App - UI/UX case study

Designer : Soumitro Sobuj

Case Study : Parking Finder App

This is another concept mobile app that makes it easy for users to find parking slots even in big or overcrowded cities.

This case study is beautifully presented and gives a good presentation of the whole design process. It covers nearly all the issues that a textbook UX case study should have, such as problems and solutions, user-centered design, design strategy, user flow, information architecture , interface wireframes and visual designs, and much more besides. 

It is one of the best examples we have found of a case study that really teaches you how to write the perfect UX case study.

8. Pasion Del Cielo - coffee ordering experience

Designer : Jonathan Montalvo (Senior Designer, Branding, UXUI )

Case Study : Pasión del Cielo

This is a concept project about a real local coffee shop in Miami.

This case study demonstrates effective ways to engage users with the Pasión brand and how a site can make it as easy as possible to turn page views into coffee sales. 

There is a lot of analysis included to explain the entire design process, such as analyzing the competition, feature analysis, brand and interface improvements, and much more. Most important of all, many user personas have been created to evaluate and enhance the UX.

This is a good example to check for anyone looking to improve their own UX case study. Above all, it shows what can be done with rich images, bright colors, clear layouts, and well-crafted personas.

9. Workaway App - UX redesign

Designer : Rocket Pix (UXUI, web designer )

Case Study : Workaway App

This is a mobile app that provides international hospitality services; it helps users to contact each other to organize homestays and cultural exchanges.

This UX design case study explains how the designer redesigned the Workaway App to make it easier for users. Many intuitive charts (pie charts, flow charts, line charts), cards, and images are used to illustrate the ideas.

It is simple and easy to follow, and also a good example of how to create an intuitive case study with charts and cards.

10. Receipe App - UI/UX design process

Designer : Dorothea Niederee (UX, UI designer   )

Case Study : Recipe App

This is a food app design offering inspirational recipes for anyone who wants to eat healthier.

This case study gives a clear demonstration of the entire UI/UX design process. Three user personas are defined to present different users' needs. Some colors, typography, and UI elements are also shared.

This is a good example of how to define a detailed user persona in your UX case study.

11. Hobbfyy - a social and discovery app UX design

Designer : Mustafa Aljaburi (UX, UI designer   )

Case Study : Hobbfyy

This is a social and discovery app that makes it quick and easy to get everything you need for your hobbies.

This case study aims to show how to develop a site that will provide its users with solutions, in this case to get what they need for their hobbies. Beautiful images, a storytelling style, and special layouts are used to explain everything.

12. Bee Better - habit tracker app UX case study

Designer :   Anastasiia Mysliuk (UX, UI designer   )

Case Study : Bee Better

This is a habit tracker app that makes it easy for you to develop new useful habits.

This case study aims to solve problems associated with how we form and develop habits. It helps users find solutions and make habit formation more interesting; it motivates them to maintain their useful new habits. Many aspects of design, such as problems, solutions, the design process, discovery and research, user journey map, prototypes, and much more are illustrated and explained in simple language.

This would be a good example to follow if you are looking to create an easy-to-understand UX case study.

13.Sit My Pet - pet sitting app UX case study

Designer : Aiman Fakia (UX, UI, visual designer )

Case Study : Sit My Pet

This is a pet-setting app that provides pet owners with a digital service that helps them connect with pet sitters.

This UX case study describes a site that aims to make pet sitting more easily accessible for pet owners. It analyzes both its users and its competitors very well. The way solutions are evaluated, the user stories, and other related aspects are followed in detail to give you a better understanding of the project as a whole.

This is a good example of how to develop a UX design based on user needs.

14. Groad - food ordering system UX case study

Designer : Phap (UI designer )

Case Study : Groad

This is a food ordering app offering food delivery services from stores, restaurants, cafés, fast food bars, and others. 

This UX case study uses beautiful illustrations and colors to explain the entire design process. As well as the usual parts of the design process—UI flow chart, UI showcasing—the related logo and icon designs, typography, and other aspects are included. This is a good example if you are looking to learn how to create an immersive case study with beautiful illustrations and colors.

15. iOS VS Android UI/UX Case Study

Designer : Johanna Rüthers

Case Study : Econsy

Here is another concept app that helps people live more sustainably by using a scanning process to give them information about the ecological and social impact of products they are thinking of buying. 

This case study explains the differences in the mobile app’s appearance when it is applied on the Human Interface Guidelines (IOS) and Material Design Guidelines (Android). This will help you to create an app that works well on both Mac and Android devices.

More UI/UX case studies & designs:

16.Timo Bank - UI/UX Case Study

Timo Bank is a mobile banking app project produced by Leo Nguyen, a freelance designer and creative director. This case study aims to provide more intuitive transfer, payment, and money management solutions for mobile users.

This is a great example to consider if you are hoping to create a better banking app.

17. Endoberry Health App Design

Endoberry Health App Design provides useful solutions for women suffering from endometriosis. In turn, this gives doctors a better understanding of individual cases. The design challenges, solutions, and UI details are displayed and explained to illustrate the design project.

18. Job Portal App

Job Portal App has been specially made for designers and freelancers. This case study uses cute illustrations, simple words, and clear storytelling to explain how the designer worked out the ideal job hunting solutions for users.

19. Cafe Website - UI/UX Case Study

Café Website gives its users a great experience by making it quick and easy to order a coffee online. Many elegant page details are displayed.

20. Ping - the matchmaker app case study

Ping is a dating app that offers users a unique and effective way to find their perfect match. As you can see, its mascot is really cute and this case study will show you how a cute mascot can enhance the UX.

21. Hubba Mobile App - UI/UX Case Study

Hubba Mobile App is a B2B online marketplace where retailers can find and purchase unique products for their stores or shops. This case study aims to explain the process of creating a special mobile app for this online marketplace. It offers a beautiful and clear presentation of the entire UI/UX design process.

22. Music App - music for children

Music App shares the fancy UI and colors from a music app made for children. It is a good example that is sure to inspire you to create a distinctive children's app.

How do you create a UX case study?

If you are still not entirely sure how to go about creating a distinctive UX case study, here are a few simple steps to walk you through the entire process from start to finish:

Step  1.  Figure out your purpose

The final outcome will depend on what it is you are trying to achieve. So, before you start writing a UX design case, you should first figure out in detail what its purpose is. Ask yourself some basic questions:

• Is it for a job interview?
• Is it for improving your personal portfolio?
• Is it designed to show off your design talents on social media?
• Is it just created to practice your design skills?
• Is it made to share design experiences with other designers?

In short, figuring out your purpose and setting a goal can make the entire design process so much easier.

Step   2.   Plan or outline your case study

Whatever you want to do, it is always a good idea to start with a plan. When it comes to writing a UX case study, you should also outline your entire UX case study and decide on what sections you want to include.

For example, nowadays, a good UX design case study often covers:

• Overview : Start with a short paragraph that introduces your project.
• Challenges  and  goals : Explain the project background and point out the biggest challenges or problems you've encountered. Explain the goals you want to achieve and how you will overcome the challenges you have identified. 
• Roles  and  responsibilities : Tell readers what role you play in the project and the specific features of your role that will help create a better product.
• Design process : Introduce the entire design process in detail so that readers can see clearly what you have done to make life easier for users. Many employers check this part very carefully to see whether you have the basic skills and abilities they are looking for. So, never underestimate the importance of this section. 
• Solutions  and  outcomes : No matter what problems you have faced, the solutions and the final outcomes achieved are what really matters. So, always use this section to showcase your skills and achievements. 

You might also want to add further sections:

• User research :   Some full-stack designers also include this to give a more comprehensive view of their design skills.
• UI designs : Some experienced designers also display their relevant UIs, and UI flow, along with low- and high-fidelity prototypes to enrich the content.

Of course, if you are a newbie, and you still have questions, why not go online and search for UX case study templates that you can study and follow.

Step 3.  Explain the design process clearly

As we've explained above, the design process is always one of the most important parts of a good UX case study. You should always introduce clearly as many of the relevant parts of the process as possible. For example: show how you and your team communicate and collaborate effectively; demonstrate how you have developed ideas to address user problems; explain how you and your team have dealt with emergencies or mishaps.  

You can also introduce the UX design tools that you have chosen to simplify the entire design process. Mockplus, is an online product design platform, enabled us to adapt quickly and effectively to working from home during the recent Coronavirus lockdown. Prototyping our designs, sharing ideas, working together in an effective team, taking the process from design to handoff, it all works smoothly with this single tool.

Step  4. Improve readability and visual appeal

The content should be the main focus of your case study—but not the only focus. To make the case study as good as possible, you also need to think about its readability and visual appeal. Here are some suggestions to follow:

• Explain everything as clearly as possible.
• Add images, illustrations, charts, cards, icons, and other visuals.
• Create a clear storytelling structure or layout.
• Choose an immersive color scheme.
• Add eye-catching animations and interactions.
• Use vivid video, audio, and other multimedia resources.

The final visual effect can be make-or-break for whether your UX case study is going to stand out from the crowd. You should always take it seriously.

Step   5. Summarize

Every UX case study can be a good chance to practice and improve your design skills. So, in your conclusion, don’t forget to analyze the entire process and summarize the outcomes. Always take a minute to figure out what lessons you should take away from the process, what tips should be remembered, what should be improved, and—most important—what your next steps are going to be.

UX case studies are one of the most essential parts of a UX designer's portfolio. The ability to write a well-structured UX case study is also one of the basic skills that a competent UX professional should have. So, UX case studies play a very important role in UX designer's life.

We hope our picks of the best UX design case studies along with our step-by-step guide will help you create a stunning UX case study.

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21 UX case studies to learn from in 2024

UX case studies are the heart of your design portfolio. They offer a peek into your design process, showcasing how you tackle challenges, your methods, and your results. For recruiters, these case studies serve as a metric for evaluating your skills, problem-solving abilities, and talent.

If you’re considering creating your own UX case study in 2024 but don’t know where to start, you’re in the right place. This article aims to inspire you with 21 carefully hand-picked UX case study examples, each offering valuable lessons.

But before we dive into these examples, let’s address a question that might be lingering: Is a UX case study truly worth the effort?

Is it worth creating a UX case study?

The short answer is yes.

Remember how in math class, showing your workings was even more important than getting the correct answer? UX case studies are like that for designers. They are more than just showcasing the final product (the polished website or app); they detail the steps taken to get there (the research, user testing, and design iterations). By showing your design process, you give potential employers or clients a peek into your thought process and problem-solving skills.

A well-laid-out case study has many benefits, including the following:

Building credibility

As case studies provide evidence of your expertise and past successes, they can build credibility and trust with potential employers or clients.

Educational value

By showing your design process, you provide valuable insights and learnings for other designers and stakeholders.

Differentiation

A compelling case study can leave a lasting impression on potential recruiters and clients, helping you stand out.

Iterative improvement

A case study is like a roadmap of each project, detailing the highs, lows, failures, and successes. This information allows you to identify areas for improvement, learn from mistakes, and refine your approach in subsequent projects.

Now that you know why a stand-out case study is so important, let’s look at 21 examples to help you get creative. The case studies will fall under five categories:

• Language learning app
• Learning app
• Travel agency app
• Intelly healthcare app
• Cox Automotive
• Swiftwash laundry
• Wayfaro trip planner
• New York Times app redesign
• Disney+ app redesign
• Fitbit redesign
• Ryanair app redesign
• Forbes app redesign
• Enhancing virtual teaching with Google Meet
• Airbnb’s global check-in tool
• Spotify home shortcuts
• AI-powered spatial banking for Apple Vision Pro
• Sage Express

In this section, we’ll explore case studies that take us through the complete design journey of creating a digital product from scratch.

1. Language learning app

If you’re a designer looking to get your foot in the door, this is one case study you need to check out. It’s so well detailed that it helped this designer land their first role as a UX designer:

Created by Christina Sa, this case study tackles the all-too-common struggle of learning a new language through a mobile app. It takes us through the process of designing a nontraditional learning app that focuses on building a habit by teaching the Korean language using Korean media such as K-pop, K-drama, and K-webtoon.

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Key takeaway

This case study shows how a structured design process, user-centered approach, and effective communication can help you stand out. The creator meticulously laid out their design process from the exploratory research phase to the final prototype, even detailing how the case study changed their view on the importance of a design process.

If you’re searching for a comprehensive case study that details every step of the design process, look no further. This one is for you:

This impressive case study by Finna Wang explores the creation of a fan-focused responsive platform for Jambb, an already existing social platform. The creator starts by identifying the problem and then defines the project scope before diving into the design process.

This case study shows us the importance of an iterative problem-solving approach. It identifies a problem (pre-problem statement), creates a solution, tests the solution, and then revises the problem statement based on the new findings.

3. Learning app

If you need a highly visual case study that takes you through every step of the design process in an engaging way, this one is for you:

This case study walks us through the design of a platform where users can find experts to explain complex topics to them in a simple and friendly manner. It starts by defining the scope of work, then progresses through research, user journeys, information architecture, user flow, initial design, and user testing, before presenting the final solution.

This case study demonstrates effective ways to keep readers engaged while taking them through the steps of a design process. By incorporating illustrations and data visualization, the designer communicates complex information in an engaging manner, without boring the readers.

If you’re in search of a case study that details the design process but is also visually appealing, you should give this one a look:

This case study by Orbix Studio takes us through the process of designing GiveHub, a fundraising app that helps users set up campaigns for causes they’re passionate about. It starts with an overview of the design process, then moves on to identifying the challenges and proposing solutions, before showing us how the solutions are brought to life.

This case study illustrates how a visually engaging design and clear organization can make your presentation easy to grasp.

5. Travel agency app

This case study is quite popular on Behance, and it’s easy to see why:

The case study takes us through the process of creating a travel app that lets users compare travel packages from various travel agencies or groups. The creators set out a clear problem statement, propose a solution, and then show us the step-by-step implementation process. The incorporation of data visualization tools makes this case study easy to digest.

This is another case study that shows the importance of using a clearly defined design process. Going by its popularity on Behance, you can tell that the step-by-step process breakdown was well worth the effort.

6. Intelly healthcare app

If you’re looking for a UX case study that explores the design journey for both mobile and desktop versions of an app, this is one you should check out:

This case study explores the process of creating Intelly, an app that transforms patient care with telemedicine, prescription management, and real-time tracking. The case study begins with a clear design goal, followed by a layout of existing problems and design opportunities. The final design is a mobile app for patients and a desktop app for doctors.

This case study highlights the importance of proactive problem-solving and creative thinking in the design process. The creators laid out some key problems, identified design opportunities in them, and effectively leveraged them to create an app.

7. Cox Automotive

If you prefer a results-oriented case study, you’ll love this one:

This case study delves into how Cox Automotive’s Manheim division, used LogRocket to optimize their customers’ digital experience for remote car auctions. It starts by highlighting the three key outcomes before giving us an executive summary of the case study. The rest of the case study takes us through the process of achieving the highlighted outcomes.

A key takeaway from this case study is the significance of using user data and feedback to enhance the digital experience continuously. Cox Automotive used LogRocket to identify and address user-reported issues, gain insights into customer behaviors, and make data-driven decisions to optimize their product.

These case studies are more focused on the visual aspects of the design process, teaching us a thing or two about presentation and delivery.

If you love a case study that scores high on aesthetics with vivid colors, cool illustrations, and fun animations, you need to check this one out:

This case study takes us on a visual journey of creating Rebank, a digital product aimed at revolutionizing the baking industry. It starts with the research process, moves on to branding and style, and then takes us through the different screens, explaining what each one offers.

This case study illustrates the value of thinking outside the box. Breaking away from the conventional design style of financial products makes it a stand-out case study.

9. Swiftwash Laundry

If you’re looking for a case study that prioritizes aesthetics and visual appeal, you should check this one out:

This case study by Orbix Studio gives us a peek into how they created Swiftwash, a laundry service app. It takes us through the steps involved in creating an intuitive, user-friendly, and visually appealing interface.

If there’s one thing to take away from this case study, it’s the value of presenting information in a straightforward manner. Besides being easy on the eye, this case study is also easy to digest. The creators lay out the problem and detail the steps taken to achieve a solution, in an easy-to-follow way, while maintaining a high visual appeal.

10. Wayfaro trip planner

If you’re looking for a concise case study with clean visuals, you should definitely check this one out:

This Behance case study takes us through the design of Wayfaro, a trip planner app that allows users to plan their itineraries for upcoming journeys. The creators dive straight into the visual design process, showing us aspects such as branding and user flow, and explaining the various features on each screen.

This case study shows us the power of an attractive presentation. Not only is the mobile app design visually appealing, but the design process is presented in a sleek and stylish manner.

App redesign

These case studies delve into the redesign of existing apps, offering valuable insights into presentation techniques and problem-solving approaches.

11. New York Times app redesign

If you’re looking for an app redesign case study that’s impactful yet concise, this one is for you:

This study details the creation of “Timely,” a design feature to address issues with the NYT app such as irrelevant content, low usage, and undesirable coverage. It takes us through the process of identifying the problem, understanding audience needs, creating wireframes, and prototyping.

This case study shows us that you don’t always need to overhaul the existing app when redesigning. It suggests a solution that fits into the current information setup, adding custom graphics to the mobile app. Starting with a simple problem statement, it proposes a solution to address the app’s issues without changing what customers already enjoy.

12. Disney+ app redesign

If you’re looking for an engaging case study that’s light on information, you should check out this one:

This case study by Andre Carioca dives right into giving the user interface a little facelift to make it more fun and engaging. By employing compelling storytelling and appealing visuals, the creator crafts a narrative that’s a delight to read.

Given how popular this case study is on Behance, you can tell that the designer did something right. It shows how injecting a little playfulness can elevate your case study and make it more delightful.

13. Fitbit redesign

If you want an in-depth case study that doesn’t bore you to sleep, this one is for you:

This case study by Stacey Wang takes us through the process of redesigning Fitbit, a wearable fitness tracker. The creator starts by understanding personas and what users expect from a fitness tracker.

Next was the development of use cases and personas. Through a series of guerrilla tests, they were able to identify user pain points. The redesign was centered around addressing these pain points.

This case study highlights the importance of clear organization and strong visual communication. The creator goes in-depth into the intricacies of redesigning the Fitbit app, highlighting every step, without boring the readers.

14. Ryanair app redesign

If you’re bored of the usual static case studies and need something more interactive, this app redesign is what you’re looking for:

This case study takes us through the process of giving the Ryanair app a fresh look. Besides the clean aesthetics and straightforward presentation, the incorporation of playful language and interactive elements makes this case study captivating.

This case study shows how adding a bit of interactivity to your presentation can elevate your work.

15. Forbes app redesign

This case study starts by explaining why the redesign was needed and dives deep into analyzing the current app. The creator then takes us through the research and ideation phases and shares their proposed solution. After testing the solution, they made iterations based on the results.

When it comes to redesigning an existing product, it’s a good idea to make a strong case for why the redesign was needed in the first place.

UX research

These case studies are centered around UX research, highlighting key research insights to enhance your design process.

16. Enhancing virtual teaching with Google Meet

This case study by Amanda Rosenburg, Head of User Experience Research, Google Classroom shows us how listening to user feedback can help make our products more useful and inclusive to users.

To improve the virtual teaching experience on Google Meet, the team spent a lot of time getting feedback from teachers. They then incorporated this feedback into the product design, resulting in new functionality like attendance taking, hand raising, waiting rooms, and polls. Not only did these new features improve the user experience for teachers and students, but they also created a better user experience for all Google Meet users.

When there isn’t room for extensive user research and you need to make quick improvements to the user experience, it’s best to go straight to your users for feedback.

17. Airbnb’s global check-in tool

This case study by Vibha Bamba, Design Lead on Airbnb’s Host Success team, shows us how observing user behaviors inspired the creation of a global check-in tool:

By observing interactions between guests and hosts, the Airbnb team discovered a design opportunity. This led to the creation of visual check-in guides for Airbnb guests, which they can access both offline and online.

There’s a lot to be learned from observing user behavior. Don’t limit yourself to insights obtained from periodic research. Instead, observe how people interact with your product in their daily lives. The insights obtained from such observations can help unlock ingenious design opportunities.

18. Spotify Home Shortcuts

This case study by Nhi Ngo, a Senior User Researcher at Spotify shows us the importance of a human perspective in a data-driven world:

When the Spotify team set out to develop and launch the ML-powered Shortcuts feature on the home tab, they hit a brick wall with the naming. A/B tests came back inconclusive. In the end, they had to go with the product designer’s suggestion of giving the feature a name that would create a more human and personal experience for users.

This led to the creation of a humanistic product feature that evoked joy in Spotify’s users and led to the incorporation of more time-based features in the model, making the content more time-sensitive for users.

Although data-driven research is powerful, it doesn’t hold all the answers. So in your quest to uncover answers through research, never lose sight of the all-important human perspective.

Artificial intelligence

The following case studies are centered around the design of AI-powered products.

19. AI-powered spatial banking for Apple Vision Pro

If you want to be wowed by a futuristic case study that merges artificial intelligence with spatial banking, you should check this out:

In this revolutionary case study, UXDA designers offer a sneak peek into the future with a banking experience powered by AI. They unveil their vision of AI-powered spatial banking on the visionOS platform, showcasing its features and their AI use cases.

This case study shows us the importance of pushing boundaries to create innovative experiences that cater to user needs and preferences.

20. Sage Express

If what you need is an AI case study that isn’t information-dense, this one is for you:

This case study by Arounda takes us through the design of Sage Express, an AI-powered data discovery tool that automatically extracts patterns, tendencies, and insights from data. It outlines the challenge, proposes a solution, and details the journey of bringing the proposed solution to life. But it doesn’t stop there: it also shows the actual results of the design using tangible metrics.

This case study underscores the importance of showing your outcomes in tangible form. You’ve worked hard on a project, but what were the actual results?

If you’re looking for a clean and well-structured AI case study, this will be helpful:

This case study takes us through the process of creating Delfi, an AI-driven banking financial report system. It details the entire design process from onboarding to prototype creation.

If there’s one thing to learn from this case study, it’s how a well-structured presentation can simplify complex information. Although the case study is heavy on financial data, the organized layout not only enhances visual appeal but also aids comprehension.

This article has shown you 21 powerful case study examples across various niches, each providing valuable insights into the design process. These case studies demonstrate the importance of showcasing the design journey, not just the final polished product.

When creating your own case study, remember to walk your users through the design process, the challenges you faced, and your solutions. This gives potential recruiters and clients a glimpse of your creativity and problem-solving skills.

And finally, don’t forget to add that human touch. Let your personality shine through and don’t be afraid to inject a little playfulness and storytelling where appropriate. By doing so, you can craft a case study that leaves a lasting impression on your audience.

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15 excellent ux case studies every creative should read.

• By Sandra Boicheva
• October 21st, 2021

In a previous article, we talked about UX portfolios and how they carefully craft a story of how designers work. Interestingly enough, recruiters decide if a UX freelance designer or an agency is a good match within 5 minutes into the portfolio . In order to persuade these recruiters, the portfolio needs to present an appealing story that showcases the skill, the thought process, and the choices taken for key parts of the designs. With this in mind, today we’ll talk about UX case studies and give 15 excellent examples of case studies with compelling stories.

The Storytelling Approach in UX Case Studies

An essential part of the portfolio of a UX designer is the case studies that pack a showcase of the designer’s skills, way of thinking, insights in the form of compelling stories. These case studies are often the selling point as recruiters look for freelancers and agencies who can communicate their ideas through design and explain themselves in a clear and appealing way. So how does this work?

Photography by Alvaro Reyes

Just like with every other story, UX case studies also start with an introduction, have a middle, and end with a conclusion .

• Introduction: This UX case study example starts with a design brief and presents the main challenges and requirements. In short, the UX designer presents the problem, their solution, and their role.
• Middle: The actual story of the case study example explains the design process and the techniques used. This usually starts with obstacles, design thinking, research, and unexpected challenges. All these elements lead to the best part of the story: the action part. It is where the story unveils the designer’s insights, ideas, choices, testing, and decisions.
• Conclusion: The final reveal shows the results and gives space for reflection where the designer explains what they’ve learned, and what they’ve achieved.

Now as we gave you the introduction, let’s get to the main storyline and enjoy 15 UX case studies that tell a compelling story.

1. Car Dealer Website for Mercedes-Benz Ukraine by Fulcrum

This case study is a pure pleasure to read. It’s well-structured, easy to read, and still features all the relevant information one needs to understand the project. As the previous client’s website was based on the official Mercedes Benz template, Fulcrum had to develop an appealing and functional website that would require less time to maintain, be more user-friendly, and increase user trust.

• Intro: Starts with a summary of the task.
• Problem: Lists the reasons why the website needs a redesign.
• Project Goals: Lists the 4 main goals with quick summaries.
• Project: Showcases different elements of the website with desktop and mobile comparison.
• Functionality: Explains how the website functionality helps clients to find, and order spare parts within minutes.
• Admin Panel: Lists how the new admin panel helps the client customize without external help.
• Elements: Grid, fonts, colors.
• Tech Stack: Shows the tools used for the backend, mobile, admin panel, and cloud.
• Client review: The case study ends with a 5-star review by the marketing director of Mercedes Benz Ukraine, Olga Belova.

This case study is an example of a detailed but easy to scan and read story from top to bottom, featuring all relevant information and ending on the highest note: the client’s review.

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2. Galaxy Z Flips 5G Website by DFY

This is a big project that covers every aspect of the website, including the UX strategy. The creative studio aimed to fully illustrate and demonstrate the significant upgrades over previous models and to enable two-way communication with the customers through an interactive experience.

• Intro: Summary of the project and roles.
• Interactive Experience: The main project goal.
• Demonstration: Explains the decision to feature 360-degree views and hands-on videos instead of technical terms.
• Screens: Includes high-quality screenshots of significant pages and features.
• Ecosystem: Highlight a page with easy navigation across different products as a marketing decision that makes cross-selling seamless.
• Essentials: Showcases a slider of all products with key features that provide ample information.
• Showroom: Interactive experience that helps the user “play around” with the product.
• Credits: As a conclusion, DFY features the stakeholders involved.

A strong presentation of a very ambitious project. It keeps the case study visual while still providing enough insight into the thought process and the most important decisions.

3. Jambb Social Platform by Finna Wang

Here we have a beautiful case study for a platform that aims to help creators grow their communities by recognizing and rewarding their base of supporters. It tackles a curious problem that 99% of fans who contribute in non-monetary ways don’t get the same content, access, and recognition they deserve. This means the creators need a way to identify their fans across all social platforms to grow their business and give recognition. To get a clear picture of what the design has to accomplish, Finna Wang conducted stakeholder interviews with the majority of the client’s team.

• Intro: Listing roles, dates, team, and used tools.
• Project Overview: The main concept and the reasons behind it.
• Exploration: What problem will the platform solve, preliminary research, and conclusions from the research.  The section includes the project scope and problem statement.
• Design Process: A thorough explanation of the discoveries and the exact steps.
• User Flows:  3 user flows based on common tasks that the target user/fan would do on the site.
• Design Studio: Visualization process with wireframes, sitemap, prototypes.
• Design Iterations: The designer highlights the iterations they were primary behind.
• Style Guide: Typography, colors, visual elements breakdown.
• Usability Testing: Beta site vs Figma prototype; usertesting.com, revised problem statement.
• Prototype: Features an accessible high fidelity prototype in Figma you can view.
• Takeaways: Conclusions.

An extremely detailed professionally made and well-structured UX case study. It goes a step further by listing specific conclusions from the conducted research and featuring an accessible Figma prototype.

4. Memento Media by Masha Keyhani

This case study is dedicated to a very interesting project for saving family stories. It aims to help users capture and record memories from their past. To do so, the design team performed user research and competitive analysis. The entire project took a 6-week sprint.

• Overview: Introducing the client and the purpose of the app.
• My Role: Explaining the roles of the designer and their team.
• Design Process: A brief introduction of the design process and the design toolkit
• Home: The purpose of the Homepage and the thought process behind it.
• Question Selection: The decision behind this screen.
• Recording Process: Building the recording feature and the decisions behind it.
• User research: a thorough guide with the main focuses, strategies, and competitor analysts, including interviews.
• Research Objectives: The designer gives the intent of their research, the demographics, synthesis, and usability testing insights.
• Propositions: Challenges and solutions
• User Flow: Altering the user flow based on testing and feedback.
• Wireframes: Sketches, Lo-Fi wireframing.
• Design System: Typography, colors, iconography, design elements.
• The Prototype: It shows a preview of the final screens.

This UX study case is very valuable for the insights it presents. The design features a detailed explanation of the thinking process, the research phase, analysts, and testing which could help other creatives take some good advice from it for their future research.

5. Perfect Recipes App by Tubik

Here we have a UX case study for designing a simple mobile app for cooking, recipes, and food shopping. It aims to step away from traditional recipe apps by creating something more universal for users who love cooking with extended functionality. The best idea behind it is finding recipes based on what supplies the user currently has at home.

• Intro: Introducing the concept and the team behind it.
•  Project: What they wanted to make and what features would make the app different than the competitors.
• UI design: The decisions behind the design.
• Personalization: Explaining how the app gives the user room for personalization and customizing the features according to their personal preferences.
• Recipe Cards and Engaging Photos: The decisions behind the visuals.
• Cook Now feature: Explaining the feature.
• Shopping List: Explaining the feature.
• Pantry feature:  The idea to sync up the app with AmazonGo services. This case study section features a video.
• Bottom Line: What the team learned.

This UX case study is a good example of how to present your concept if you have your own idea for an app. You could also check the interactive preview of the app here .

6. SAM App by Mike Wilson

The client is the Seattle Art Museum while the challenge is to provide engaging multimedia content for users as well as self-guided tours. Mile Wilson has to create an experience that will encourage repeat visits and increase events and exhibition attendance.

• Intro: Listing time for the project, team members, and roles.
• The Client: A brief introduction of Seattle Art Museum
• The Challenge: What the app needs to accomplish.
• Research and Planning: Explaining the process for gathering insights, distributing surveys, interviews, and identifying specific ways to streamline the museum experience.
• Sloane: Creating the primary persona. This includes age, bio, goals, skills, and frustrations.
• Designing the Solution: Here the case study features the results of their research, information architecture, user flows, early sketching, paper prototypes, and wireframes.
• Conclusion: Explaining the outcome, what the team would have done differently, what’s next, and the key takeaways.

What we can take as a valuable insight aside from the detailed research analysis, is the structure of the conclusion. Usually, most case studies give the outcome and preview screens. However, here we have a showcase of what the designer has learned from the project, what they would do differently, and how they can improve from the experience.

7. Elmenus Case Study

This is a case study by UX designers Marwa Kamaleldin, Mario Maged, Nehal Nehad, and Abanoub Yacoub for redesigning a platform with over 6K restaurants. It aims to help users on the territory of Egypt to find delivery and dine-out restaurants.

• Overview: What is the platform, why the platform is getting redesigned, what is the target audience. This section also includes the 6 steps of the team’s design process.
• User Journey Map: A scheme of user scenarios and expectations with all phases and actions.
• Heuristic Evaluation: Principles, issues, recommendations, and severity of the issues of the old design.
• First Usability Testing: Goals, audience, and tasks with new user scenarios and actions based on the heuristic evaluation. It features a smaller section that lists the most severe issues from usability for the old design.
• Business Strategy: A comprehensive scheme that links problems, objectives, customer segment, measurements of success, and KPIs.
• Solutions: Ideas to solve all 4 issues.
• Wireframes: 4 directions of wireframes.
• Styleguide: Colors, fonts, typeface, components, iconography, spacing method.
• Design: Screens of the different screens and interactions.
• Second Usability Testing: Updated personas, scenarios, and goals. The section also features before-and-after screenshots.
• Outcome: Did the team solve the problem or not.

A highly visual and perfectly structured plan and process for redesigning a website. The case study shows how the team discovers the issues with the old design and what decisions they made to fix these issues.

8. LinkedIn Recruiter Tool by Evelynma

A fresh weekend project exploring the recruiting space of LinkedIn to find a way to help make it easier for recruiters to connect with ideal candidates.

• Background Info: What made the designer do the project.
• Problem and Solution: A good analysis of the problem followed by the designer’s solution.
• Process: This section includes an analysis of interviewing 7 passive candidates, 1 active candidate, 3 recruiters, and 1 hiring manager. The designer also includes their journey map of the recruiting experience, a sketch of creating personas, and the final 3 personas.
• Storyboard and User Flow Diagrams: The winning scenario for Laura’s persona and user flow diagram.
• Sketches and Paper Prototypes: Sticky notes for paper prototypes for the mobile experience.
• Visual Design: Web and mobile final design following the original LinkedIn pattern.
• Outcome: Explaining the opportunity.

This is an excellent UX case study when it comes to personal UX design projects. creating a solution to a client’s problem aside, personal project concepts is definitely something future recruiters would love to see as it showcases the creativity of the designers even further.

9. Turbofan Engine Diagnostics by Havana Nguyen

The UX designer and their team had to redesign some legacy diagnostics software to modernize the software, facilitate data transfers from new hardware, and improve usability. They built the desktop and mobile app for iOS and Android.

• Problem: The case study explain the main problem and what the team had to do to solve it.
• My Role: As a lead UX designer on a complicated 18-month project, Havana Nguyen had a lot of work to do, summarized in a list of 5 main tasks.
• Unique Challenges: This section includes 4 main challenges that made the project so complex. ( Btw, there’s a photo of sketched wireframes literally written on the wall.)
• My Process: The section includes a description of the UX design process highlighted into 5 comprehensive points.
• Final Thoughts: What the designer has learned for 18 months.

The most impressive thing about this case study is that it manages to summarize and explain well an extremely complex project. There are no prototypes and app screens since it’s an exclusive app for the clients to use.

10. Databox by FireArt

A very interesting project for Firearts’s team to solve the real AL & ML challenges across a variety of different industries. The Databox project is about building scalable data pipeline infrastructure & deploy machine learning and artificial intelligence models.

• Overview: The introduction of the case study narrows down the project goal, the great challenge ahead, and the solution.
• How We Start: The necessary phases of the design process to get an understanding of a product.
• User Flow: The entire scheme from the entry point through a set of steps towards the final action of the product.
• Wireframes: A small selection of wireframe previews after testing different scenarios.
• Styleguide: Typography, colors, components.
• Visual Design: Screenshots in light and dark mode.

A short visual case study that summarizes the huge amount of work into a few sections.

11. Travel and Training by Nikitin Team

Here’s another short and sweet case study for an app with a complete and up-to-date directory of fitness organizations in detailed maps of world cities.

• Overview: Explaining the project.
• Map Screen : Outlining the search feature by categories.
• Profiles: Profile customization section.
• Fitness Clubs: Explaining the feature.
• Icons: A preview of the icons for the app.
• App in Action: A video of the user experience.

This case study has fewer sections, however, it’s very easy to read and comprehend.

12. Carna by Ozmo

Ozmo provides a highly visual case study for a mobile application and passing various complexities of courses. The main goal for the UX designer is to develop a design and recognizable visual corporate identity with elaborate illustrations.

• Intro: A visual project preview with a brief description of the goal and role.
• Identity: Colors, fonts, and logo.
• Wireframes: The thinking process.
• Interactions: Showcase of the main interactions with animated visuals.
• Conclusion: Preview of the final screens.

The case study is short and highly visual, easy to scan and comprehend. Even without enough insight and text copy, we can clearly understand the thought process behind and what the designer was working to accomplish.

13. An Approach to Digitization in Education by Moritz Oesterlau

This case study is for an online platform for challenge-based learning. The designer’s role was to create an entire product design from research to conception, visualization, and testing. It’s a very in-depth UX case study extremely valuable for creatives in terms of how to structure the works in their portfolio.

• Intro: Introducing the client, project time, sector, and the designer’s role.
• Competitive Analysis: the case study starts off with the process of creating competitive profiles. It explains the opportunities and challenges of e-learning that were taken into consideration.
• Interviews and Surveys: Listing the goals of these surveys as well as the valuable insights they found.
• Building Empathy: The process and defining the three target profiles and how will the project cater to their needs. This section includes a PDF of the user personas.
• Structure of the Course Curriculum: Again with the attached PDF files, you can see the schemes of the task model and customer experience map.
• Information Architecture: The defined and evaluated sitemap for TINIA
• Wireframing, Prototyping, and Usability Testing :  An exploration of the work process with paper and clickable prototypes.
• Visual Design: Styleguide preview and detailed PDF.
• A/B and Click Tests: Reviewing the usability assumptions.
• Conclusion: A detailed reflection about the importance of the project, what the designer learned, and what the outcome was.

This is a very important case study and there’s a lot to take from it. First, the project was too ambitious and the goal was too big and vague. Although the result is rather an approximation and, above all, at the conceptual level requires further work, the case study is incredibly insightful, informative, and insightful.

14. In-class Review Game by Elizabeth Lin

This project was never realized but the case study remains and it’s worth checking out. Elizabeth Lin takes on how to create an engaging in-class review game with a lot of research, brainstorming, and a well-structured detailed process.

• Intro: What makes the project special.
• Research: Explaining how they approached the research and what they’ve learned.
• Brainstorming: the process and narrowing all How Might We questions to one final question: How might we create an engaging in-class math review game.
• Game Loop and Storyboarding: Sketch of the core game loop and the general flow of the game.
• Prototyping: Outlining basic game mechanics and rounds in detail.
• Future Explorations: The case study goes further with explorations showing how the product could look if we expanded upon the idea even further.
• What Happened?:  The outcome of the project.

This case study tells the story of the project in detail and expands on it with great ideas for future development.

15. Virtual Makeup Studio by Zara Dei

And for our last example, this is a case study that tells the story of an app-free shippable makeover experience integrated with the Covergirl website. The team has to find a way to improve conversion by supporting customers in their purchase decisions as well as to increase basket size by encouraging them to buy complementary products.

• Intro: Introducing the project and the main challenges.
• Discovery and Research: Using existing product information on the website to improve the experience.
• Onboarding and Perceived Performance: Avoiding compatibility issues and the barrier of a user having to download an app. The section explains the ideas for features that will keep users engaged, such as a camera with face scan animation.
• Fallback Experience and Error States: Providing clear error messaging along with troubleshooting instructions.
• Interactions: explaining the main interactions and the decisions behind them.
• Shared Design Language: Explaining the decision to provide links on each product page so users could be directed to their preferred retailer to place their order. Including recommended products to provide users with alternatives.
• Outcome and Learning: The good ending.
• Project Information: Listing all stakeholders, the UX designer’s role in a bullet list, and design tools.

In Conclusion

These were the 15 UX case studies we wanted to share with you as they all tell their story differently. If we can take something valuable about what are the best practices for making an outstanding case study, it will be something like this.

Just like with literature, storytelling isn’t a blueprint: you can write short stories, long in-depth analyses, or create a visual novel to show your story rather than tell. The detailed in-depth UX case studies with lots of insights aren’t superior to the shorter visual ones or vice versa. What’s important is for a case study to give a comprehensive view of the process, challenges, decisions, and design thinking behind the completed project .

In conclusion, a UX case study should always include a summary; the challenges; the personas; roles and responsibilities; the process; as well as the outcomes, and lessons learned.

Video Recap

Take a look at the special video we’ve made to visualize and discuss the most interesting and creative ideas implemented in the case studies.

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How to Craft an Outstanding Case Study for Your UX Portfolio

Writing case studies for your UX portfolio can feel opaque and overwhelming. There are so many examples out there, and often the ones that make the rounds are the stunning portfolios of top visual designers. It can be inspiring to see the most beautiful work, but don’t let that distract you from the straightforward format of a good UX case study. 

At the core, a UX case study relies on excellent storytelling with a clear, understandable structure . This article breaks down the anatomy of a UX case study to help you tell a simple and effective story that shows off your skills. We’ll start with some general guidelines and structure, then break it down one piece at a time:

UX portfolio overview

What is a ux case study, general guidelines, how to structure a case study, how to fill in the details, defining the problem, understanding your users, early or alternate ideation, final design solution, next steps and learnings.

• Final thoughts

1. Before we get started

Before we dive into all the art and science of the case study, here’s a quick refresher on what a job-winning UX portfolio looks like. In this video, pro designer Dee analyses various design portfolios to pick out what works—and what doesn’t:

Simply put, a case study is the story of a design project you’ve worked on. The goal, of course, is to showcase the skills you used on the project and help potential employers envision how you’d use those skills if you worked for them.

A case study is typically written like a highly visual article, with text walking readers through a curated set of images. Curated is an important word here, because it should be short and sweet. It’s a chance to share what you want potential employers to know about your work on this project.

With that in mind, case studies are really a UX designer’s secret weapon in two ways. First, they get you in the door by showing more about your work than a resume and a top UX cover letter ever could. Another benefit is that they’re really handy in job interviews. If someone asks about a past project, you can walk them through the case study you’ve already created (this is sometimes a requirement anyway).

I mentioned that UX case studies are about storytelling. I’d actually say they’re about stories-telling, since they need to tell two intertwined stories .

The first is the story of your project. This answers questions like what problem you solved, who your users were, what solutions you explored, and what impact they had.

The second story is about you as a designer and your process. This is more about which methods you chose to use and why, how you worked within constraints, and how you worked as a member of a team (or without one).

So what are the steps for an effective case study? Well, like most things in design (and life), it depends. Every case study will be different, depending on what stories you’re telling. The six-part outline below, though, should guide you through an effective format for any UX project story. Here’s the outline (we’ll dive into each component in just a minute):

• Defining the Problem
• Understanding your Users
• Final solution

It’s worth it to add a few general notes before we dive into each of the list items above. For each section, include 1-2 short paragraphs and an image of a deliverable that visually tells the story your paragraphs explain. A reader should be able to either just read or just look at the images and roughly get what this moment in the story is communicating.

When choosing images to include, focus on quality over quantity.  Choose your best deliverables for each stage and briefly relate them back to the larger narrative. It can be tempting to overload the page with everything you created along the way, but these extra details should stay in your back pocket for interviews.

Lastly, make sure your case study is scannable . In the best of circumstances, people don’t read word for word on the web. Make sure your text is reasonably concise, use headers and strong visual hierarchy, and use bullet points and lists when possible. If you need a refresher on how to achieve this, check out our guide to the principles of visual hierarchy .

Ok, let’s take a look at each step in a bit more detail.

2. Anatomy of a UX case study

Like any story, the introduction sets the stage and gives much of the necessary context readers will need to understand your project. This is one section where people actually might take some extra time to read carefully as they try to discern what this case study is about. Make sure they have all the details they need.

Some key questions to answer are:

• What is your company and/or product?
• What user problem did you try to solve?
• What was your role?
• What tools and methods did you use?
• What are the major insights, impacts, or metrics related to the project

After introducing the project, dive more deeply into the problem you tackled. You touched upon this in the introduction, but this section is an opportunity to make a strong case for why this project exists. Did a competitor analysis or market research demand a new product? Was there past user research in your company that suggests a needed redesign of the product?

Remember that you’ll want to create a through line in the narrative, so try to lay out the problem in a way that frames your design work as a solution.

Deliverables that work really well for this section would be:

• Analytics or usage data
• Market research of internal business metrics
• Survey results or interview highlights

After explaining the problem, show how it impacts your users and their interaction with your product. If you did original user research or you’re seeking user research-oriented jobs, sharing interview scripts, affinity maps , and spreadsheets can be useful in showing your process.

However, this section shouldn’t be only about your process. A key goal of this section is articulating who your users are and what their needs are. These findings should set up your design work that follows, so try to set up that connection.

A few types of the deliverables you might share here are:

• User personas
• Mental models
• Journey maps or customer experience maps

Keep in mind you want to communicate users’ key motivations and challenges, as well as any more specific user groups you identified.

This section can really scale up or down depending on what you have to show. Research shows that hiring managers  don’t just want the final product , so it’s clear that showing some of your process is helpful. Especially for students or designers without a fully built product to show, this can be a moment for you to shine.

Don’t worry about the low fidelity of these documents, but the rougher they are, the more you’ll need to guide readers through them. Everything you show here should teach the reader something new about your process and/or your users.

Artifacts you might include are:

• Pen and paper or low fidelity digital wireframes

If you did early testing or faced constraints that determined your future design work, be sure to include them here, too.

This section should include the most final work you did on the project (e.g. wireframe flows or color mockups) and any final product it led to (if you have it). Be clear, though, about which work is yours and which isn’t.

Explain any key decisions or constraints that changed the design from the earlier stages. If you incorporated findings from usability testing, that’s great. If not, try to call out some best practices to help you explain your decisions. Referring to Material Design, WCAG, or Human Interface Guidelines can show the why behind your design.

If you’re able to show the impact of your work, this can take a good case study and make it outstanding. If your project has already been built and made available to users, have a look at any analytics, satisfaction data, or other metrics. See what you could highlight  in your case study to show how your design improved the user experience or achieved business goals. Ideally, you can refer back to your original problem statement and business goals from the introduction.

If you don’t have any way of showing the impact of your project, lay out how you would measure the impact. Showing you know how to measure success demonstrates you could do this on future projects.

Lastly, conclude your case study by sharing either your next design steps and/or some key insights you learned from the project. This isn’t just fluff! No project is perfect or final. Showing next steps is a great way to demonstrate your thinking iterative approach (without having to do the work!).

Also, many companies do (or should do) retrospectives after each project to identify challenges and improve future processes. Use this process and the insights you gain from it to inform your case study. Letting employers know you’re capable of reflection shows humility, self-awareness, and the value you can bring to a team.

3. Final thoughts

Since each case study is a unique story you’re telling about your project, it’s a little art and a little science. But starting with the structure laid out in this article will show who you are as a designer and how you solved a problem. And those are two stories companies want to hear!

If you’d like to learn more about how to craft a great UX portfolio, check out these articles:

• 5 Golden rules to build a job-winning UX portfolio
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The Complete Guide to UX Case Studies

Updated: October 23, 2023

Published: August 21, 2023

Writing a UX case study can be overwhelming with the proper guidance. Designing for the user experience and writing about it in a case study is much more than writing content for a webpage. You may ask, “If my design speaks for itself, should I include a UX case study in my portfolio?”

Yes, you should include UX case studies in your portfolio. And here’s why.

You need to make your portfolio stand out among the crowd. A UX case study is a great way to do that. Let’s take a minute to define what a UX case study is and look at some examples.

Table of Contents

What is a UX case study?

The benefits of ux case studies, examples of ux case studies, tips for creating a ux case study.

UX portfolios are essential to showcasing UX designer skills and abilities. Every UX designer knows better designs bring better results. Sometimes, it’s easy to let the design speak for itself — after all, it is meant to engage the audience.

But, in doing that, you, as the designer, leave many things unsaid. For example, the initial problem, the need for the design in the first place, and your process for arriving at the design you created.

This is why you need to include UX case studies in your portfolio.

UX case studies tell a curated story or journey of your design. It explains the “who, what, when, where, and how” of your design. The text should be short and sweet but also walk the reader through the thinking behind the design and the outcome of it.

[Video: Creating a UX Case Study: Right and Wrong Way to Approach It]

There are many benefits to including UX case studies in your portfolio. Think of your UX portfolio as a well-decorated cake. The designs are the cake, and UX case studies are the icing on the cake— they will catch your audience's eye and seal the deal.

Take a look at the benefits of adding UX case studies to your portfolio.

Don't forget to share this post!

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10 Captivating UX Case Study Examples That Will Inspire You

Dive into real-life examples of UX case studies that transformed big-named businesses including Apple, Google and Netflix

Ready to dive into the fascinating world of UX case studies?

If you're passionate about creating exceptional user experiences and love learning from real-life examples, you've come to the right place.

In this blog post, we'll explore some captivating UX case studies that include Apple, Google, Netflix and Dominos Pizza.

So, grab your favorite beverage, sit back, and get ready to be amazed by the incredible UX case study examples done by fellow designers.

Linkedin: How they Increased NotificationOpt-in Rates by 500%

A case study on how linkedin uses a contextual question to encourage you to activate notifications.

Read the full case study here

Netflix: A Masterclass in Pricing Psychology

A case study on how netflix doubled sign-ups to their ad-tier with one simple design tweak.

"Take up for Netflix's ad-supported subscription was initially slow.

The Wall Street Journal reported that only 9% of new signups opted for it, and of those who were happy to watch ads, 43% had downgraded from more expensive options.

So Netflix made a simple design tweak: to 'hide' one of their most popular packages."

Tinder: How they Convert 8% of Singles into Customers in Less than 15 Minutes

A case study on how tinder uses persona-based onboarding and other ux strategies to get you hooked.

Apple Maps vs Google Maps

A case study on why and how google maps is still winning against apple maps.

"Apple and Google have been fighting for map dominance for nearly a decade.

In 2012, just months after Google Maps first hit one billion users, Apple Maps was set as the default mapping application on IOS."

Find out why Google is still the king of maps.

Dominos: Using Dark Patterns to Overcharge for Pizza

A case study on how dominos and pizza hut use ux tricks and design psychology to quietly charge more.

"Dominos is really a technology company, that just so happens to sell pizza.

Although their stores seem to be everywhere, more than 90% of their sales are online. In other words; they're basically an online pizza retailer.

And, whilst creating a case study praising their subtle UX brilliance ( this one ), I stumbled across a darker side of their empire."

Duolingo: 8 User Retention TacticsTested On 300 Million Users

A case study on how duoling uses the zeigarnik effect and other ux principles and strategies to keep it's users hooked.

Ticketmaster: The UX of a True Monopoly

A case study on how behind the growing ticket sales and returning user base, lies a troubled experience with fundamental problems.

" Ticketmaster, who merged with Live Nation in 2010, control more than 70% of the ticketing market. In short; they’re a monopoly.

And they’re often accused of abusing their power with high fees, being slow to react to bots and scalpers, and providing a service that routinely crashes during popular releases.

But let's ignore all of that, and go one level deeper."

Docusign: One Billion Signatures

A case study on docusign and how and why they have an average rating of 4.9 stars on over 500,000 reviews on their ios app.

"DocuSign, the e-Signature service, holds many impressive statistics—including their headline numbers: 100 million customers, 1 billion users, spread across 180 different countries.

Even more remarkably, the IOS app has maintained a 4.9 star score over 500,000 ratings."

Notion: An Onboarding Masterclass

A case study on how and why signing up to notion is a delightful experience.

Morning Brew: How They Grew To1.5M Subscribers In 5 Years

A case study on how they use 'open loops' to increase activation rates and the many other strategies they use to grow exponentially.

That's a wrap!

And there you have it! We've reached the end of our UX case study examples showcase. 

Throughout this journey, we've explored a range of inspiring examples, each with its unique challenges, solutions, and lessons to learn. 

From mobile apps to e-commerce platforms, we've seen how user-centered design thinking can transform digital products into delightful experiences.

Remember, the key to creating outstanding user experiences lies in empathy, creativity, and continuous iteration.

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Get my portfolio template!

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7 Best UX Case Study Generators (and how to use them)

If you're looking for UX case study ideas, topics or challenges, these UX case study generators can help you create portfolio pieces and improve your UX/UI skills. Here are some of the best ones and the pros and cons of using them.

What is a case study generator?

A UX Case Study Generator is a tool that serves up hypothetical UX design project ideas, problems, challenges or exercises that you can complete on your own to practice your UX skills or use to create UX Case studies and projects for UX/UI portfolio.

UX Case Study Generators

1. UX Challenge

UX challenge provides prompts and exercises that allows you to practice your problem-solving skills and create one-off projects for your portfolio. The Challenges presented here have been created by UX Designer Yachin and are based on real-world problems.

You can browse through a few different industries or categories on the homepage and then view the details of the project brief.

With more than 15 millions prompts available, there are lots of UX/Product Design prompts to choose from. To start, click on 'Product/UX' and then Click ‘New Challenge’. If you like certain elements of the brief you can lock those in place and then click New Challenge again to regenerate the unlocked parts until you find something you like.

3. Designercize

This fun arcade game-like interface lets you choose the level of difficulty and gives you a timer so that you can test your speed. While this tool doesn’t allow you to select a specific category, you can regenerate exercises until you find one that appeals to you.

4. UX Tools Challenges

If you need practice creating specific UX deliverables or applying certain user research methods this is a great option. You can browse through a number of UX prompt cards and click on a UX challenge to view a hypothetical scenario, instructions and tutorials on how to approach the challenges.

5. Uplabs Challenges

Uplabs hosts open design challenges that you can enter for prizes. They have deadlines in place and submissions are reviewed via voting. Check out their active listings to see on-going challenges and see the submission details and requirements. You can also view past challenges and try using them as practice on your for use as UX case study ideas.

6. 100Daysofproductdesign

100 Days of Product is a series of design challenges that help you learn to tackle specific problems that arise in UX and product design roles (such as running a design sprint) and prompts you to create deliverables around them. There is also a separate set of whiteboarding challenges that you can take in preparation for interviews.

7. DesignerUp

Our Product Design course is home to one the best UX and Product Design case study creators you can find...yourself! You get to ideate on original concepts yourself from scratch, is completely unique, perfectly suited to who you are as a designer, shows your process and ensures you stand out from the crowd. You also get free access to our portfolio builder for Notion that has helped our students easily create product design case studies and land their dream roles!

UX Case Study Usage

There are 4 main ways we recommend applying these generator prompts and challenges based on your goals:

Option 1: Self-Practice - Use these as practice for yourself to develop your problem-solving skills, thinking on your toes, learning to manage your time and refining your workflow. You don’t need to show it in your portfolio but you can share it on social media and other places to get some feedback and get into the hang of doing projects and getting to know your own timing and process.

Option 2: UX Case Study Creation - Use these for your UX portfolio to create UX case studies . Give yourself a deadline, deliberately choose a project and document the process as you go. Be mindful of the projects you choose and make sure that they align with your own unique positioning as a designer and with the opportunities you want to attract.

Option 3: Whiteboard Challenge - Work on the prompts in 45 min sessions using a whiteboard like Figjam to show and tell your process. Record your screen so that you can replay it and share it with others for critique. This video could even be an incredible addition to your portfolio to showcase how you think and solve problems on the fly.

Option 4: Take-home Exercise - To simulate an interview take-home challenge or test, you can tackle a prompt or brief over the course of 8-10 hours.

Pros and Cons of Using UX Case Study Generators

There a few pros and cons about using case study generators that you should know about:

If you can do them, so can everyone else

Firstly, remember that if you have access to these design challenges and briefs so do all the other designers. That means that there is a good chance your work might end up looking similar to their work if you’re not careful. If you want to stand out, try customizing the prompts and challenges and adding your own unique spin.

Treat them as real UX projects

If you plan to feature these UX case studies in your portfolio, make sure to treat them as real UX projects; not just hypothetical exercises. Conduct actual research, analyze your findings and document your process. This will go a long way in helping you differentiate yourself from those that simply complete the challenge at face value.

Not consider real-world experience

Keep in mind that these generated UX case study projects and prompts are not considered 'real-world or ‘real- work experience’ by employers, but rather self-directed projects. They are a good first step for new UX designers to start practicing their problem solving skills on their own and refining their UX design process, but you'll have to go the extra mile if you want to use them in your portfolio to impress during interviews.  

Choose the right one

If you are looking to use these ideas as UX Case studies in your portfolio, I reccomend reading this article on how to choose which case studies you should do and how to Create a Magnetic UX Case Study that will actually get you noticed and hired.

Move into doing real projects

These projects are also no substitute for doing real-world projects such as things you design and build yourself, freelance jobs, client work or open-source projects. Generated prompts and challenges cannot introduce the ambiguity of business requirements, changing stakeholder needs and team dynamics that are most sought after in a hirable UX designer. So think of these as a stepping to help you jump into the real thing as soon as possible. Here are some examples of stellar UX/UI and Product Design portfolios that we love!

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UX Case Study Guide

Case studies can often feel like a hefty, impenetrable task. Where do you even start? Compressing, structuring, and organizing a few weeks or even months of work in a few hundred words can be quite challenging to many of us. 

Fortunately, creating one isn’t really that complicated once you’ve learned the basics—and this is precisely what this article is all about. 

Read on to learn about the purpose of a case study and how you should go about creating one. Also, we’ll take a closer look at some valuable tips to get you through your first case study that’ll safeguard you from the most common pitfalls. 

UX Case Studies

Take a look at the UX case studies we've created.

Okay, so what are case studies?

Basically, a case study is an in-depth exploration of the decision-making of a person or group of people. The idea behind them is to document the subject’s actions in a particular setting and analyze their behavior and choices. 

When writing one, think of yourself as a protagonist in a story or novel. While this may sound somewhat pompous to some, it’s actually a helpful approach to take when creating a case study, and there are a couple of reasons for that. 

First off, the point of a case study is to present your thought process and reasoning skills within your field of expertise. While most projects are undoubtedly different, they all have relatively similar phases they go through—the same goes for the types of decisions you make throughout these phases. Being descriptive and analytical about the types of issues you’ve faced as a designer and the solutions you’ve come across is an awesome way of showcasing your skills. 

Secondly, storytelling is an extremely powerful persuasion tool—and there’s an extensive body of research to support these claims. People are passionate about stories. We empathize with the characters in the novels we read and the movies we see, to a point where we can drop an occasional tear once in a while. We’ve never seen or known these people, but we still happen to care. 

Well, this is all fine and dandy, but why even create a case study in the first place? 

What might you need them for?

Case studies are a great way of outlining your qualities as a designer and decision-maker. However, these documents can take a wide array of shapes and sizes.  

Designers will often create case studies to showcase their creativity, analytical skills, quantitative reasoning skills, and communication skills during job interviews. 

On the other hand, design firms or agencies typically create them to highlight the quality of the services delivered and the impact that they had on the client’s bottom line, market share, or overall success. 

What does a UX case study include?

Before discussing structure, we’d like to mention that when working on the first of your case study, don’t focus on length too much. Later, you’ll have the opportunity to trim things down with some visual support. But for now, be as descriptive as you can be with the information that’s relevant to your input in the project at hand. Alright, let’s talk about structure.  

1. Outline the task at hand

The purpose of the outline is to provide your reader with a “big picture” understanding of the project. Typically, this section should be fairly brief—think of it as a really quick onboarding.

Here’s a fictitious example: 

Project title: Headspace App Redesign

Problem: The Headspace app is continuously losing engagement from its users. Their main areas of concern are:

High uninstall rates

Dwindling MAU

Solution: Rethink Headspace’s content strategy. Design better push notifications. Gamify the experience to create long-lasting meditation streaks.

2. Highlight your role and the process 

This section gives you the chance to expand on how you or your team has planned on delivering the solutions outlined above and what your personal contribution was in the grand scheme of things. 

For instance, you can state that your responsibilities on this project predominantly revolved around interaction design and visual design.  

Then, you can follow it up with a process outline that allows you to highlight the quality of your decision-making. Ideally, the process should abide by modern industry standards. 

3. Expand on the outcomes

It’s always a great idea to focus on hard numbers when speaking about outcomes. Of course, the quality of your design will play a significant role in how your work will be appreciated, but at the same time, the people reviewing your case studies are organizations or clients that need solid results. The more specific you can get about the impact your design has had on the clients’ bottom line, the better. 

Here are a few examples of outcomes that we’ve presented in some of our case studies: 

78% increase in conversion rates. Thanks to better usability, the schools are a lot more likely to upgrade their trial accounts and become paying customers.

4x increase in perceived value. Good-looking apps look more trustworthy and valuable, which is why we’ve invested our time in creating a modern and sleek interface.

Acquisition of new clients. Based on new tailored features and interactive prototypes, we helped acquire big Governmental and Corporate clients.

Reduced costs by 3x: Increased developers’ efficiency and reduced costs by having a user-centered design approach.

It’s always best to focus on actual numbers rather than arbitrary improvements. Your viewpoint as a designer is quite different from a client who probably has a different background and different goals in mind. By sticking with hard numbers, you’ll be able to accentuate the objective value your team or yourself can produce. 

Tips for writing a great case study

On the surface, writing a case study may appear simple. I mean, a project outline, the process, and the outcome—nothing complicated there. That’s only partly true. The hard part is creating an impactful and engaging case study. Below, you’ll find some useful recommendations to make your project overview captivating and legible. 

Storytelling

We mentioned storytelling above, and we’re going to do it again. Yes, storytelling is an incredibly overlooked part of creating a case study. Your goal here is to be descriptive—you want to get your readers to empathize with you. You want them to feel what you felt at the beginning of the project. Don’t hesitate to create some dramatic tension where you can (but don’t go overboard). 

Clear structure

Given that you don’t get too excited with the dramatic tension, you should think of a very clear and easy-to-scan structure for your case study. The person reading it should have a clear understanding of what section they’re reading at all times. 

Use bullet points where you can. They help organize the text, make the information much more accessible , and provide your case study with clear information architecture. 

Avoid large blocks of text

This is critical. There’s nothing more dissuading than a wall of text with no paragraphs. You’ve probably been there as well, reading something mildly interesting where you see a 20-line paragraph, thinking to yourself “Nah.”

Typically, it’s a good idea to keep your paragraphs up to 5 lines in length, but in a case study, it’s reasonable to even go with less. 

Add visuals where you can

Remember the wall of text we mentioned above? That applies to content that doesn’t have visual support as well. There are many reasons why you’d want to include some images in your case study, but the most important ones are:

After all, this is a highlight of your design skills;

You’re providing visual support to your storytelling, making it more compelling and captivating;

You make the text much more accessible by watering down all that text with some media while allows the eyes to rest a bit; 

Pet projects work too

Case studies don’t necessarily have to be about “Headspace-tier” redesigns. Feel free to write one about a pet project of yours—the most important part here is highlighting your thought process between a problem and a solution. 

Even if you can’t code, you can still showcase, come up with an idea, validate it, and come up with a UX solution. These ideas or problems don’t have to be anything too drastic either. We would suggest picking a struggle that you yourself are dealing with so that you have some insight into it right off the bat.

Seek inspiration

Check out the links below for inspiration:

https://growth.design/

https://adamfard.com/ux-project

The bottom line

By following the steps above, you’ll be able to knock out an awesome case study while also avoiding the most common pitfalls first-timers face. However, bear in mind that case studies have a wide array of purposes, and you should always adjust them to your particular needs.

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How to Write Great Case Studies for Your UX Design Portfolio

Well, the answer is really simple: write your UX case studies like stories. You see, when you present your case study as a story, you’ll find it far easier to give it a satisfying structure and captivate your reader. What’s more, you’ll make it easy for recruiters to imagine what it’s like to work with you, as they get to understand how you work. This makes your case study powerful and increases your chances of getting your first interview. Let’s take a closer look at what makes story-based case studies so impactful.

Since your case studies first and foremost serve to help you get an interview in your job application, they should answer the following questions (grouped into three categories, based on you as a person, your skill set and the way you do things):

Who are you? What drives you and what’s your background?

What UX skills do you possess?

How do you approach and solve a problem? How do you work with others?

As it turns out, when you tell a narrative through your case studies, you answer these questions effectively. Here are the 3 main reasons why you should write your UX case studies like stories and how this helps you stand out from other applicants.

Because Stories Allow Recruiters to Imagine What it’s Like to Work with You

“Narrative imagining—story—is the fundamental instrument of thought. Rational capacities depend upon it. It is our chief means of looking into the future, of predicting, of planning, and of explaining.” —Mark Turner, cognitive scientist and author

When a recruiter reads your case study, they want to find out if you’ll be a great addition to their team. They want to know not only if you have the right skills and attitude, but also whether they’d enjoy working with you.

When you tell a story, you make it intuitive for a recruiter to imagine what it’s like to work with you . That’s because we use stories to learn and imagine all the time—in fact, people have since the dawn of human history. Therefore, recruiters will find it easier to look into the future and predict if they’d like to work with you when they read a story-based case study. They’ll find it easier to understand who you are and how you solve a problem.

Since the dawn of human history, we have used stories to imagine and learn about our world. Help recruiters understand you by telling a story about your design process .

© Mike Erskine, Fair Use

This sentiment is echoed by Sarah Bellrichard, Senior Vice President of Wholesale Internet Solutions & UX at the American bank Wells Fargo. She shared her tip on case studies and interviews:

“My tip would be, tell stories. When designers present a flat portfolio it doesn’t tell me about how they approach the work they do and how they deal with the ebbs and flows of design. Tell me how you navigate from start to end of a project.” —Sarah Bellrichard, SVP of Wholesale Internet Solutions & UX, Wells Fargo

Because Stories Give Your Case Studies Structure

“Sometimes reality is too complex. Stories give it form.” —Jean Luc Godard, French-Swiss film director

If you’ve worked on a design project before, then you’re painfully aware of just how messy life can be. Deadlines change, project goals shift, and new findings can fundamentally alter design specifications .

Stories will give your past experiences form and make your case studies better organized . You can re-arrange your experience into a meaningful sequence of events—i.e., progress—towards your results. Otherwise, your case study will likely seem chaotic.

The arc of a story—introduction, middle, conclusion—is the perfect order to tell your messy progress towards a project’s final results. Let’s illustrate:

In the introduction :

You set up the context of your project, for instance through a design brief .

You introduce your team’s main goals and some of the main obstacles you faced

In a classic story, this is where we meet the heroes and learn about the venture/goal they’re reaching for and why they’re not satisfied with their current lives.

In the middle :

You illustrate your approach to solving the problem.

You bring your reader through your journey of how you used industry standard practices to tackle the problem. It’s important that you describe what you did and what your team members did, so the recruiter knows what skills and knowledge you possess.

In a classic story, this is where we follow our heroes struggling to conquer the beasts, villains and problems as they strive to reach their goals.

Finally, in the conclusion :

You showcase the final product and the results you and your team achieved.

You reflect upon what you’ve learnt and recount any follow-up tweaks you’ve made to the product.

In a classic story, this is where the heroes reach their goals―they experience personal growth , reap the rewards of their hard work and live happily ever after.

See how nicely it all fits into a story arc?

When you arrange your case study in a story arc, your journey becomes more ordered and meaningful.

© Teo Yu Siang and the Interaction Design Foundation, CC BY-NC-SA 3.0.

There’s more! You’ll also find it easier to write your case study when you arrange it like a story. You see, the introduction-middle-conclusion structure of a story forms a skeleton for you to fill in the “meat” of your journey. On top of that, recruiters who read your case study will also find the familiar arc of a story satisfying. Talk about a win-win situation!

Because Stories Captivate

“Tell me the facts and I’ll learn. Tell me the truth and I’ll believe. But tell me a story and it will live in my heart forever.” —Native American proverb

Okay, your case study will most likely not live in your recruiter’s heart forever, but your story-based case study will definitely stand out from other purely fact-based case studies, as your story will engage and captivate your recruiter. You see, a narrative is more engaging and provides a better reading experience than a dry, factual account ever could. It naturally makes the reader feel involved in the story and weaves a common thread throughout the case study.

UX recruiters are incredibly busy. They’ll typically spend only 5 minutes scanning your case studies because they have so many applicants to process. Given that, you have a much better chance if you can capture your reader’s attention for the whole 5 minutes.

And there’s no better way to captivate someone than through a story.

Let’s demonstrate that in an ultra-brief case study―yours should be more detailed and in-depth. Below, you’ll find the same journey told in two ways: first in a factual manner, then in a narrative fashion. See which version you find more engaging.

Factual : User interviews were conducted with 12 people to evaluate the effectiveness of the prototype . The main finding was that the assumption that users shopped based on their weekly nutritional needs was invalid. This finding was used to create a new iteration of the product, which was tested and found to be 50% more successful than the previous version.

Narrative : We conducted interviews with 12 people to evaluate if our prototype was effective. Our finding threw a giant spanner in the works. We realized our assumption—that users shopped based on their weekly nutritional needs—was dead wrong. Undefeated, we scrambled to create a new iteration, and ran another round of tests. This time, it worked—the success rate shot up by a whopping 50%!

You probably find the narrative version way more interesting—and so will your recruiters.

Notice in the factual version how flat and lifeless the account is? Sure, the figures are there, but it looks as if you’re reporting on what someone else did. This tells a recruiter that you’re distant and non-engaged—that you didn’t take ownership in what you’re talking about.

So, embrace the liberating and captivating format of a story. Go ahead and describe how your finding proved you dead wrong and how you scrambled upon meeting a temporary setback.

Best practice:

Convey your emotions and write in an active, engaging tone of voice .

Include the team’s frustrations, problems you faced and new insights you learnt.

Include people: write “we”, “I” and “our team”.

This way, you’ll give your case studies flavor . Furthermore, you’ll reveal who you are and how you work―and your recruiters will come back for more.

Stories naturally captivate us—use that power to captivate your recruiters, too.

© Prasanna Kumar, Fair Use

Turn Your Case Studies into Stories

Of course, we’re not saying that you should write a novel to explain what happened in your project. Your case studies should still be short and sweet, but they also should be punchy and engaging.

In fact, when we sat down with Stephen Gay, Design Lead at Google’s AdWords, to ask him about the importance of a portfolio, he explained that he sees UX case studies as stories about the applicants.

• Transcript loading…

To a recruiter like Stephen Gay, case studies are stories that tell him about the applicants. Author / copyright holder: The Interaction Design Foundation. Copyright terms and license: CC BY-NC-SA 3.0.

As Stephen astutely pointed out, we UX designers regularly use the power of stories in our work. So, use this same storytelling approach in your case studies, too!

The Take Away

The best way to write a case study is to tell it like a story. This way, your case studies become a vessel through which recruiters can imagine a future working with you, since they get to experience and understand exactly how you solve a design problem. Your recruiters will also enjoy the familiarity and structure of a story arc, and they’ll find the reading experience much more engaging. So, go ahead—inject humanity, color and passion into your case studies. Be a storyteller.

References and Where to Learn More

You can find Sarah Bellrichard’s tip on case studies in this article by Justinmind, which gathers tips and insights on how to do well in interviews.

Hero image: © Rawpixel, Fair Use.

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10 UX Best Practices to Enhance User Experience

Following UX best practices is essential to make the product experience more intuitive and efficient.

But which strategies are worth following to improve product engagement ?

For this, we’ll explore the principles of UX design and go through the best practices that align with them.

UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users.

• User Experience (UX) design has many principles that ensure your products are intuitive, engaging, and effective. They include:
• User-Centered Design.
• Accessibility.
• Aesthetics.
• Consistency.
• Flexibility.
• Error Prevention and Recovery.
• Let’s go over 10 UX best practices you can apply in SaaS:
• Conduct user research : Understand user expectations through surveys , interviews, and analytics to create empathy maps and user personas .
• Utilize familiarity : Design your product leveraging familiarity i.e., navigation approaches (object-oriented, task-oriented, workflow-based).
• Ensure design consistency : Follow a style guide to maintain uniformity in your visual elements.
• Implement clear navigation paths : Use patterns like breadcrumbs and pointers to help users understand their location within the app.
• Write effective microcopy : Use clear, descriptive labels and tooltips to enhance user understanding and navigation.
• Trigger targeted user flow : Personalize user experiences by segmenting the user base and creating relevant onboarding paths .
• Conduct user testing : Regularly test usability with representative users and gather feedback through CSAT or CES surveys .
• Track customer behavior : Analyze behavioral data to identify and address friction points in the user experience.
• Monitor user satisfaction : Measure design effectiveness with targeted surveys (CES, CSAT, NPS ) to collect relevant feedback and iterate.
• Implement a resource center : Offer instant help with a well-organized knowledge base addressing common issues and user challenges.

Interested in leveraging user data to improve your product’s UX? Book a Userpilot demo to explore how!

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What is UX design?

It involves the entire process of acquiring and integrating the product, following its principles of value, usability, adaptability, and desirability.

The goal of UX design is to create products that are functional and delightful to use—making them more effective and engaging for users.

Key UX design principles

User Experience (UX) design has many principles that ensure your products are intuitive, engaging, and effective. They represent a foundation for creating exceptional user experiences.

That said, here are the principles every UX designer should learn first:

• User-Centered Design. Always prioritize the needs, preferences, and limitations of the end-users at every stage of the design process.
• Accessibility. Design for inclusivity, ensuring that all users, including those with disabilities, can use the product effectively.
• Aesthetics. Design aesthetically pleasing interfaces as users often perceive visually attractive products as easier to use.
• Consistency. Maintain uniformity in design elements and interactions throughout the product to ensure a seamless user experience.
• Usability. Make sure the product is easy to use, with intuitive navigation, clear instructions, and simple interactions.
• Flexibility. Allow users to customize their experience to suit their preferences and needs, enhancing overall satisfaction.
• Error Prevention and Recovery. Design to minimize the risk of user errors and provide easy ways to recover from any mistakes.

UX design best practices for seamless user experience

With these principles in mind, let’s go over 10 UX best practices you can apply in SaaS:

Conduct user research to understand what users expect

The first step UX designers need to achieve before building a product is to know the audience.

For this, perform extensive customer research with surveys , interviews, and product analytics . With this data, you can understand what job they need to get done with your product, their goals, and what path they should take to achieve success.

Then, create empathy maps, customer journey maps, or customer success playbooks according to the insights you’ve collected. Also, you’ll be able to group your user base into different segments to create user personas based on their JTBDs , job titles, use cases, goals, journey stages, and in-app behaviors .

For example, here’s a template from Miro that you can use as a base:

Utilize familiarity throughout your UX design process

An intuitive product experience comes from familiarity—the sense that you’ve already used a product like this in the past.

For this reason, it’s important to follow a format that users are already familiar with.

For example, when prototyping your product’s navigation experience , you should have a clear idea of the design method you’re going to follow, including:

• Object-oriented. Object-oriented navigation treats each feature of your product as an independent unit. It replaces traditional hierarchy and a dedicated page for a more free structure where users can navigate freely between functionalities.
• Task-oriented. Task-oriented navigation structures the UX around the specific tasks that users need to accomplish. This means grouping features and tools according to common tasks within the product’s interface.
• Workflow-based. Workflow-based navigation creates a linear, predetermined path that users follow to complete a sequence of tasks or processes.

Ensure design consistency for visual elements

When visual elements such as colors, fonts, buttons, and icons are uniform across the interface, users can easily navigate and interact with the product without confusion.

For this, it’s essential to create and follow a style guide that aligns with your brand’s aesthetics. These will help you keep the uniformity in layout and design patterns, plus it will ensure that all team members following these standards will achieve consistent outputs.

And if you’re, for example, building a resource center , you can go to the settings options for native design and customize its logo, text fonts, and color palettes to fit your brand’s style.

Implement clear navigation paths for your users

Helping users understand where they are within your app at any given moment enhances navigational efficiency and user satisfaction .

For this, patterns such as breadcrumbs, spotlights, or pointers can serve as effective location indicators.

An example is how Attention Insight used Userpilot to show an onboarding checklist the moment a user signs up.

Here, the user can click on each step of the checklist to go to the relevant page and trigger an interactive walkthrough . Then, users are handheld throughout the core features with hotspots (so there’s no way to miss them).

Leverage microcopies to enhance user experience

Effective UX copy helps users understand where each navigation option will take them.

It can be particularly effective to explain complex features and a category page with a very understandable copy.

Here are some tips:

• Make sure to review your navigation items to ensure each label is as clear and descriptive as possible.
• Avoid jargon that may not be universally understood.
• Consider including tooltips or brief descriptions for items that might need further clarification.

For instance, here’s how Miro’s signup flow leverages microcopy to help new users understand why they need to provide so much information:

Trigger targeted user flow to personalize experience

Providing a personalized user experience opens the door to improving your product’s usability and boosting user engagement.

The best way to do it is by segmenting your user base and creating a relevant product experience for each.

For instance, you design a support flow targeting detractors based on the described issues in their NPS survey responses .

Conduct usability testing and collect user feedback regularly

A usability test measures how easy it is for users to navigate an app with a group of representative users where they are observed as they attempt to complete tasks.

These tests are a great opportunity to not only watch the user’s experience live but also to ask users how they feel about it.

That said, it’s a great idea to send CSAT or CES surveys to ask users about their opinions and find opportunities for improvement. For example, here is a survey sequence example for usability testers:

Track and analyze customer behavior to identify potential friction

Customer data is the base of a user-centric design.

With high-quality data, you can identify friction points in the user experience and improve them. This process can involve tracking user behavior , mapping out the customer journey , and paying attention to key engagement metrics like churn rate, session length, and user activity.

For instance, you can perform funnel analysis to identify stages where users are experiencing friction and dropping. This way, if there’s a substantial drop in engagement during the onboarding process , you can plan guidance to make it more user-friendly or interactive.

Monitor user satisfaction to measure success

The best way to measure the effectiveness of your product’s design is by asking your existing users directly.

For this, segment your users and target in-app surveys such as CES ( customer effort score ), CSAT, and NPS surveys to understand their points of view. These will tell you how easy it is to navigate your product, how satisfied your users are, and how likely they are to recommend it.

These targeted surveys let you collect feedback that’s relevant to their specific needs, iterate your product design strategy, and close the feedback loop .

Implement a resource center to offer instant help

A great opportunity to offer a top-notch user experience is through an in-app resource center . It prevents users from leaving your app to solve their issues and experiencing friction.

To create an effective knowledge base :

• Identify common issues that make customers drop off and disengage.
• Survey your users, review your support tickets, and examine your usage data to see what’s causing friction and pushing customers away.
• Create help resources in different formats to directly tackle these challenges. It can include FAQs, tutorial videos, step-by-step guides, or help articles .
• Organize your resources in content modules so users can find resources that are relevant to them.

Following these UX best practices will make your product more pleasant to use, motivate users to stay with your brand, and stimulate product growth.

By conducting proper research, designing consistent assets, and being mindful of your UX design approach, your product will be on the right path to achieving competitive advantage.

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The 6 Best UX Testing Tools for UX Research in 2024

Creating a product that is pleasant to use involves many elements. One of the most critical is user experience (UX) research.

Since the launch of the first remote UX testing tool in the first decade of the century, multiple UX testing tools have emerged. Some are focused on a specific category of UX research, such as Card Sorting and Tree Testing (e.g., Optimal Workshop), while others provide a holistic all-in-one platform for mixed methods UX research (e.g., UserTesting, Userlytics), and various other UX testing tool variations in between.

So, how do you go about choosing the right UX testing tool? It depends on your goals, preferred UX research methods, and budget.

In this article, we’ve curated and listed our view of the 6 best UX testing tools for UX research in 2024 and evaluated each one based on common needs and pain points for UX researchers, UX designers, and product managers.

What You’ll Find In This Article

• A list of the 6 best UX testing tools in 2024.
• Features and pricing comparison for each UX testing tool.
• Recommendations based on your needs as a Product Manager, UX Researcher, or UX Designer.

Here’s our list of the 6 best UX testing tools available today, along with a comparison table:

• UserTesting
• OptimalWorkshop

Let’s take a look at each UX testing tool’s main strengths and cheapest pricing plans before getting into the details.

1. UserTesting

First on the list is UserTesting, one of the earliest and a leading UX testing tool, offering a wide range of capabilities and features like card sorting, tree testing, and client provided panel management. 

This UX testing tool simplifies the process of setting up UX studies with a template library, making it easier to conduct tests efficiently. It also provides both moderated and unmoderated UX research options.

UserTesting is in the process of becoming the most full-featured UX testing tool as it integrates features from its acquisition of UserZoom.

However, it is also the highest-priced UX testing tool on the market. Prices range from $15,000 per seat to as high as $60,000 per seat (+ usage based pricing) with some of its largest clients paying well over $1 million per year.

The restriction against concurrently launched studies within accounts, along with other limitations depending on the plan selected, suggests that for a large corporation intending to unlock the full value of this UX testing tool, the budget is usually in the hundreds of thousands of dollars, if not more.

The UserTesting platforms’ rich feature set also comes with a steep learning curve, which can be a barrier for democratizing user research within organizations, as it can be time consuming and costly to train hundreds of UX designers, product managers, market researchers and marketers on the platform.

It is a powerful UX testing tool for companies with a large UX research budget. If you can afford it, you’ll have access to high-quality UX testing tools and features that can significantly benefit your UX research.

Best Features of UserTesting:

• Integrations with third-party tools like Jira, AdobeXD, Canva, Figma, Miro, and more.
• AI UX research features such as Auto Transcriptions, Friction Detection, and Sentiment Analysis.
• Large global participant panel of more than 2 million participants.
• Templates library for quick UX study setup.
• Client provided panel management.

2. Userlytics

Userlytics is a versatile and feature-rich UX testing tool that supports mixed method UX research, including moderated usability, unmoderated usability, quant & qual combinations, Card Sorting, Tree Testing, First-Click Testing, and Benchmarking on desktop, mobile, live assets and prototypes .

The clients of Userlytics run the gamut from UX Designers, UX Researchers, Product Managers, Conversion Optimization Specialists, Market Researchers and Marketing, providing both quantitative and qualitative data.

One of the main strengths of Userlytics is its vast global panel of over 2 million test participants , the strongest international proprietary panel among UX testing tools.

This makes Userlytics an excellent solution for participant recruitment . It also supports bringing your own participants or those of third-party panels with advanced features such as UID.

Moreover, Userlytics has leveraged its hundreds of thousands of UX test sessions to develop its proprietary ULX® Benchmarking Score . This score benchmarks a holistic 360º measurement of user experience by analyzing 18 key UX attributes across 8 constructs, such as Affinity, Appeal, Distinction, Usability, Trust and others. This provides a comprehensive benchmark of your user experience over time, as well as in comparison to the competition.

The platform includes several features to help you analyze UX research sessions effectively. Sentiment Analysis highlights positive, negative, or neutral feelings expressed by participants by highlighting passages on the video timeline and session transcription. AI UX Analysis uses AI to analyze UX research video sessions and present insights in a digestible format.

As for the pricing plans , Userlytics give you the flexibility to conduct both one-off and frequent UX studies.

If you want unlimited seats and a robust package of features to go along with your UX research goals, the Enterprise or Limitless plans should be ideal. If you have one-off project specific UX needs, the Custom plan can cover your needs. 

Best Features of Userlytics:

• Supports mixed method UX research and includes no-download recorders, supporting usability testing (moderated and unmoderated), information architecture optimization, quantitative surveys, diary studies and more.
• Strongest international panel of over 2 million global testers, ideal for companies targeting narrow Personas and low incidence populations, or international audiences.
• Best in class customer support, as referenced by G2 and  customer reviews .
• Study session transcriptions in 36 languages.
• Automated analysis tools like Sentiment Analysis, AI UX Analysis, and Video Analysis tools.
• The ULX® Benchmarking Score.
• Flexible pricing plans for adjusting to a variety of UX research budgets, with unlimited seats and no restrictions in terms of concurrent testing (Enterprise and Limitless plans).
• Integrations with Adobe XD, Axure, Figma, Framer, InVision, and Sketch.
• Optional UX Consulting services upon request.

Maze targets startups and small businesses, particularly UX Designers, with an interface designed for non-UX Research specialists. It offers a “quick and easy-to-use” approach, making it accessible for those without extensive UX research experience.

It supports prototype testing, live website testing, feedback surveys, interview testing, card sorting, and tree testing. This UX testing tool also includes user-friendly reporting features, such as auto PDF generation of usability tests.

Maze has a very accessible pricing model. There is a free version for solopreneurs wanting to conduct one study per month. 

The first paid plan starts at $99/month for one study per month, five seats, and features like templates, clips, and AI question rephrasing.

The third plan is a somewhat more customized option aimed at larger organizations, unlocking all features and allowing customization of seats and studies per month according to specific UX research needs.

Maze’s focus on startups and small businesses means it has some limitations in terms of capabilities and robustness.

For example, the lack of a proprietary panel and limited customization options forces the use of third-party panels or a client’s own recruitment efforts, and reduces flexibility for users seeking more targeted Personas in their UX research.

Despite these limitations, Maze is an interesting UX testing tool for startups and businesses with limited UX research budgets.

Best Features of Maze:

• Easy-to-use approach, ideal for UX designers seeking quick feedback through simple tests.
• Integrations with third-party tools like Figma, AdobeXD, Sketch, and more.

4. UserBrain

UserBrain is specifically designed for task-based UX research and recurring tests, making it a good choice for teams that want to test products iteratively over time.

It supports a wide range of integrations, including Figma, Sketch, InVision, Axure, Framer, and AdobeXD.

With UserBrain, you can either invite your own users or access a pool of over 120,000 pre-screened participants primarily from the US, Canada, the UK, Austria, Germany, Australia, and South Africa.

However, if your UX research targets audiences beyond these countries, has narrow target persona profiles or incidence rate criteria, or involves more difficult participant profiles, you will likely need to recruit on your own or use third-party panels.

UserBrain has other strengths, such as generating presentation-ready metric reports that are easily digestible. Insights can be obtained through AI-powered analytics and features like auto-generated transcripts, time-stamped AI notes, and sentiment analysis.

Regarding transcripts, UserBrain supports transcription in three languages (German, English, Spanish).

As for its plans, UserBrain offers competitive pricing for smaller companies and teams. They also offer a Pay As You Go formula (39€ per tester).

In summary, UserBrain is a UX testing tool worth considering for smaller companies and budgets. While it has some limitations, such as a smaller tester panel, it remains a valuable resource for low cost/guerilla usability testing and UX research.

Best Features of UserBrain:

• Specifically tailored for continuous UX research.
• AI-powered analytics.
• Pricing plans for smaller UX research budgets.

5. Lookback

Lookback specializes in qualitative UX research, especially mobile moderated sessions and offers three main UX testing tools: “Usability Testing”, “Interview”, and “Eureka”.

“Usability Testing” is self-explanatory. It allows you to test your apps and websites with real users. However, since it does not have its own panel, it relies on participants sourced via Userinterviews.com.

It supports both moderated and unmoderated usability testing, with all sessions directly uploaded to the Cloud, although its primary focus and strength is in moderated usability testing.

This UX testing tool is particularly strong in mobile testing, enabling you to interact with users on iOS and Android, moderate sessions, and guide them through tasks.

“Interview” is a feature that is accessible directly through a public URL, allowing UX researchers to conduct video-call interviews with customers. These interviews are time-stamped, noted, and analyzed automatically.

“Eureka” is Lookback’s newest feature, an AI assistant that highlights the meaty parts of your UX study session recordings, similar to Userlytics’ AI UX Analysis.

If you are looking for a UX testing tool that specializes in moderated and especially mobile moderated qualitative research, Lookback is worth considering. While other platforms may offer more features, Lookback focuses on one UX research method (moderated testing and similar) and excels at it with a sleek, easy-to-use interface.

Their pricing reflects this focus, with plans starting at $25/month for solopreneurs and freelancers for 10 sessions per year. Larger plans are also available.

It has some limitations, such as not having a proprietary panel and requiring an extension for recording sessions.

Despite these, Lookback remains a powerful UX testing tool for teams focused on mobile qualitative UX research, in particular moderated.

Best Features of Lookback:

• Specializes in mobile moderated usability testing.
• AI -powered analysis of UX research results.
• Affordable pricing plans for solopreneurs, freelancers, and small businesses.

6. Optimal Workshop

Optimal Workshop is a narrowly focused UX testing tool with a laser-like focus on information architecture studies, such as card sorting & tree testing. That said, it has recently added a few more methods to the mix, such as First-Click Testing.

While this UX testing tool might not offer the holistic “all-in-one” experience of other platforms, it excels in supporting the UX methods it specializes in, such as tree testing and card sorting.

Optimal Workshop’s pricing plans begin at $208/month (if paid annually) for an unlimited number of studies.

A limitation of Optimal Workshop is its participant recruitment process. Unlike some competitors, this UX testing tool does not have a proprietary panel and instead relies on third-party recruitment services.

The “239 million participants” mentioned on their website is an aggregate from these third-party services, contrasting with platforms like Userlytics and UserTesting that control their own proprietary panels.

Best Features of Optimal Workshop:

• Great for in-depth specialist information architecture UX research with Tree Testing, Card Sorting, and more.
• Also has started to offer qualitative UX research capabilities.

Which UX Testing Tool Is the Best for You?

Now that we’ve covered the main features and pricing plans of these six UX testing tools, how do you choose the right one for you?

This table will help you decide based on your specific UX research needs and pain points. Selecting the right UX testing tool depends on your unique requirements.

We hope this article helped you make an informed decision on which UX testing tool to use for your UX research.

For more information on how Userlytics can help you gain valuable UX insights, consider checking out our capabilities or scheduling a free demo directly.

What is a UX testing tool?

A UX testing tool is a software application that helps UX researchers, UX designers, product managers, marketers and market researchers test and evaluate the user experience of a product or service.

How many UX testing tools are there?

There are plenty of UX testing tools on the market, but the main ones are Userlytics, UserTesting, Lookback, Optimal Workshop, UserBrain, and Maze.

Why is UX testing important?

UX testing is crucial for identifying usability issues, understanding user behavior, and improving the overall user experience of a product.

How do I choose the right UX testing tool?

Consider your specific needs, such as the type of tests you want to conduct, the number of seats/accounts/users, your budget, target Persona, and the features offered by different tools.

Which UX testing tool is best for testers recruitment?

The best UX testing tools for recruiting participants are Userlytics and UserTesting. Both have large proprietary panels of more than 2 million participants, and in Userlytics’ case, it spans the globe (projects in over 79 countries).

Related posts:

How to Use Gestalt Principles for Better UX

What Is Preference Testing And How to Do It Right?

How To Recruit Participants For A UX Study – 9 Tips

Didn’t find what you were searching for.

What Are The Gestalt Principles? The Gestalt Principles, a theory developed in the early 20th century by German psychologists, focuses on our ability to perceive overall patterns and designs. Max Wertheimer, Wolfgang Köhler, and Kurt Koffka, the founding figures, proposed that “the whole is other than the sum of its parts.” This fundamental concept has…  Read More » How to Use Gestalt Principles for Better UX

Let’s say you’re developing a new website or mobile app. The exciting part of developing a visual identity is upon you and you’re hesitating between different fonts, colors, typographies, placements of buttons, etc. You choose the one that appears the coolest to you. After all, it’s your website or app, right? This is where the…  Read More » What Is Preference Testing And How to Do It Right?

The success of your UX research depends on the relevance of your testing participants. Think of it like casting actors for a blockbuster movie, where everyone must work together to create something great. In UX research, it’s crucial to recruit participants who reflect your target audience to gain useful insights. To recruit participants for a…  Read More » How To Recruit Participants For A UX Study – 9 Tips

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CCNA community

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