n (%)
The only content category observed in a majority (51/100, 51%) of the videos sampled was “general mental health.” The remaining content categories appeared in less than 50% of the sample. “Personal experience” was the next most prevalent category observed in the videos and it appeared in 40% (40/100) of the sample. The remaining content categories appeared in less than 20% of the sample, with the following 5 content categories appearing in less than 5% of the sample: anxiety or fear, physical health conditions or variables, stress, mental health stigma, and missing other people or connections due to COVID-19.
Table 2 provides information about the themes noted in the videos’ comments. This table shows 6 different themes, the number of videos with comments that reflected these themes, and the associated number of views, likes, and comments of these videos. The most common themes observed in the videos’ comments sections were “offering support or validation” (61/100, 61%) and “describing other mental health issues or struggles” (49/100, 49%).
Themes noted in the videos’ comments and the associated number of views, likes, and comments.
Theme | Videos (N=100), n (%) | Views (N=1,354,100,000), n (%) | Likes (N=266,900,000), n (%) | Comments (N=2,515,954), n (%) |
Offering support or validation | 61 (61) | 884,300,000 (65.31) | 178,500,000 (66.88) | 1,663,433 (66.12) |
Describing other mental health issues or struggles | 49 (49) | 677,500,000 (50.03) | 145,300,000 (54.44) | 1,419,131 (56.41) |
Sharing coping strategies, experiences of healing, or ways to feel better | 16 (16) | 301,500,000 (22.27) | 64,200,000 (24.05) | 448,510 (17.83) |
Mentioning experience with suicide or suicidal ideation | 14 (14) | 171,400,000 (12.66) | 37,700,000 (14.13) | 369,724 (14.7) |
Describing an experience with hospitalization for mental health issues | 11 (11) | 210,000,000 (15.51) | 41,500,000 (15.55) | 262,565 (10.44) |
Mentioning experience with self-harm | 7 (7) | 87,000,000 (6.42) | 17,100,000 (6.41) | 187,339 (7.45) |
In total, 32% (32/100) of the videos sampled received more than the overall average number of likes (ie, more than 2.67 million likes). Among these 32 videos, 23 (72%) included comments offering support or validation and 20 (62%) included comments describing other mental health issues or struggles. The remaining themes were included in ≥10 videos: shared coping strategies, experiences of healing, or ways to feel better (10/32, 31%); describing an experience with hospitalization for mental health issues (7/32, 22%); mentioning experiences with suicide or suicide ideation (6/32, 19%); and mentioning experience with self-harm (2/32, 6%).
The frequently used words excerpted from the comments section of the TikTok platform are shown in Multimedia Appendices 1 - 2 . Multimedia Appendix 1 shows the negative sentiments portrayed in the comments that reflect serious mental health concerns, which were expressed in response to participant-posted TikTok videos depicting issues of depression, grief, sadness, anger, loneliness, and trauma. In contrast, Multimedia Appendix 2 shows social support and collective optimism in the comments about the posted TikTok videos. These comments were caring and reflected encouragement, praise, and acceptance. It is important to note that these comments were generally presented in the context of support from those who allegedly have shared experiences or trauma.
It is important to note the reach of the videos included in this study. With over 1 billion cumulative views, almost half of the assessed TikTok videos included in this study reported or expressed symptoms of mental distress. Other studies have observed the expression of mental ill-health within online social media platforms [ 31 ] and expressed concern about potentially traumatic and “triggering” TikTok videos as being detrimental to some viewers [ 32 ]. This is especially concerning given the frequency of screen time among adolescents. Many adolescents are predominant TikTok participants, and there is a potential for contribution to poor mental health outcomes from repetitious and prolonged viewing, especially if traumatic events are featured in the videos [ 32 ]. Recently, TikTok has acknowledged the substantial impact of their platform on users’ mental health and have provided additional resources in support of user safety, health, and mental wellness [ 33 ]. Specific to the issues of mental health, TikTok has produced well-being guides in partnership with the several international mental health organizations to support and uptake optimal messaging on the TikTok platform [ 34 ]. However, there is limited insight into the impact of traumatic or “triggering” events posted within the online platform [ 35 ], the use and impact of the TikTok mental health resources, or conversely, the health enhancing impact of positive and supportive messaging among youth who engage with social media [ 36 , 37 ]
Over 60% of the videos in this study had associated comments that were supportive and validating; this can signify the importance of the TikTok platform and the hashtag #mentalhealth as a possible “just-in-time” source of social support and personal validation that is made available without the need for planning, scheduling, and financial renumeration. Notably, comments that depict coping strategies were not overly common; they were apparent in about 10% of the videos with high numbers of collective views. Given the seriousness of the topics, these findings point to the fact that videos alone only tell part of the story. Health care professionals are active on social media and, specifically, TikTok [ 17 , 38 ]. Comp et al [ 17 ] noted that TikTok therapists, some with millions of followers, are actively providing corrective information to mental health misinformation and combatting mental health stigma on TikTok.
However, it is important to note that the videos in this sample were largely posted by consumers and not by health care professionals. Hence, further research is needed on the extent to which corrective mental health information is prevalent on popular mental health hashtags. Further, our findings indicate that health care professionals, particularly those who aim to provide corrective information, should be aware of and attend to both the video content and its related commentary.
Future research should focus on the potential role of intervention by health care professionals on social media. This would create changes for clinician practice, including raising issues related to the ethics of following patients online, concerns related to fake accounts, the user performance factor assumed as part of the TikTok platform, and mental health assessment of social media consumption [ 31 ]. As partnerships between health care professionals and social media platforms emerge, evaluation on effectiveness and best practices will be essential. Interestingly, the call for research related to greater understanding of TikTok health content creators, the integrity of the content, and user reaction and uptake to promote evidence-based information [ 35 ] to TikTok users may be contrary to the current appeal and need for accessible health-related resources that are different from mainstream medicine [ 12 ].
The findings of this study offer insight into the use of TikTok to discuss mental health issues. However, this study is limited by the cross-sectional design. Further, the inclusion of English-only TikTok posts is limiting; videos posted in other languages may contribute to a more comprehensive understanding of the mental health conversations posted using the hashtag #mentalhealth. Other hashtags that specify a mental health illness or experience (suicide, anxiety, or depression) may have captured different videos than those captured by the generic use of hashtag #mentalhealth. Nonetheless, this study can serve as a foundation for further research to assess both the video content and its associated discussions, which are both important components to consider in studying mental health content on TikTok.
Multimedia appendix 2.
Conflicts of Interest: CHB serves as an Editorial Board Member for JMIR; she did not have a role in the review or editorial process for this article. All other authors declare no conflicts of interest.
IMAGES
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As of November 2020, 800 million monthly users have been reported 1, and 738 million first-time installs in 2019 have been estimated 2. TikTok use is allowed for those 13 years or older, but direct messaging between users is allowed only for those 16 or older (in order to protect young users from grooming) 3. In China, the main users of TikTok ...
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